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Tier 1 Help Desk
32806 Orlando, Florida
TEKsystems
Posted today
Job Viewed
Job Description
TEKsystems is seeking an experienced Tier 1 Service Desk analyst for a 6 month contract to hire position in Orlando, FL. This is position requires on-site work in Orlando, FL.
Schedule: T his person will be in training Monday-Friday 8a-5pm for the first 3-4 weeks
Once training is complete, the schedule will be:
Days: Tuesday-Friday (Sat/Sun/Mon off)
Shift: closing shift 11a-10p/12p-11p
Job Description:
The Tier 1 Service Desk technician is responsible for receiving and documenting initial incident and request management reports supporting the organization, including Corporate and all locations. Tier 1 Service Desk technician responsibilities include but are not limited to monitoring systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to Tier 2 as required in accordance with established Service Level Agreements. Provide basic desktop support and assistance with Microsoft Office products. Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
PRINICPAL DUTIES/RESPONSIBILITES:
+ Receive incident and requests reports from users.
+ Create tracking tickets for all reports.
+ riage Level I trouble tickets; resolve or escalate to Level II as required.
+ onitor systems for equipment failure, errors in performance and hardware failures in the absence of Technical Support Personnel
+ espond to program error messages by finding and correcting problems or terminating the program.
+ omplete password reset requests for network and enterprise applications as requested.
+ omplete basic network mapping and access control requests in accordance with SLAs.
+ rovide desktop support for basic issues with PC's, Windows, and Microsoft Office. Remote into user machines as required while providing assistance and support.
+ akes calls from users, diagnose problems, and recommend and/or implement solutions.
+ rovide phone and email support to users in the areas of e-mail, standard Windows Operating system, desktop applications and applications developed and deployed by the organization.
+ erves as the point of contact for obtaining all needed details and troubleshooting hardware, software, PC, printer and application problems.
+ roubleshoot and attempt to resolve trouble tickets related to technical difficulties with hardware, software, and the network in accordance with established SLAs.
+ ollaborate and interface with TIER 2 helpdesk technicians.
+ erify issue resolution on the customer's behalf
+ erify with the customer that the issue has been resolved and update the ticketing system
+ ble to work varying shifts in support of a 24x7 operation
+ ctively contribute to ongoing process improvement
+ erforms other duties or special projects as assigned
POSITION REQUIREMENTS:
+ ocational certifications or AS degree in computer science or related technical field preferred.
+ ust have at least two years of experience working on a Help Desk / Service Desk
+ icrosoft certifications a plus
+ ositive Customer service oriented in potentially high stress scenarios.
+ asic knowledge of Active Directory is required.
Skills:
Trouble, Tickets, Tier, 1, active, directory, windows, help, desk, troubleshoot
Top Skills Details:
Trouble,Tickets,Tier,1,active,directory,windows,help desk,troubleshoot,service desk
Additional Skills & Qualifications:
Good personality, pleasant, does not get frustrated easily and good emotional intelligence. Thinks through things instead of reacting.
Experience Level:
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Orlando,FL.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Schedule: T his person will be in training Monday-Friday 8a-5pm for the first 3-4 weeks
Once training is complete, the schedule will be:
Days: Tuesday-Friday (Sat/Sun/Mon off)
Shift: closing shift 11a-10p/12p-11p
Job Description:
The Tier 1 Service Desk technician is responsible for receiving and documenting initial incident and request management reports supporting the organization, including Corporate and all locations. Tier 1 Service Desk technician responsibilities include but are not limited to monitoring systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to Tier 2 as required in accordance with established Service Level Agreements. Provide basic desktop support and assistance with Microsoft Office products. Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
PRINICPAL DUTIES/RESPONSIBILITES:
+ Receive incident and requests reports from users.
+ Create tracking tickets for all reports.
+ riage Level I trouble tickets; resolve or escalate to Level II as required.
+ onitor systems for equipment failure, errors in performance and hardware failures in the absence of Technical Support Personnel
+ espond to program error messages by finding and correcting problems or terminating the program.
+ omplete password reset requests for network and enterprise applications as requested.
+ omplete basic network mapping and access control requests in accordance with SLAs.
+ rovide desktop support for basic issues with PC's, Windows, and Microsoft Office. Remote into user machines as required while providing assistance and support.
+ akes calls from users, diagnose problems, and recommend and/or implement solutions.
+ rovide phone and email support to users in the areas of e-mail, standard Windows Operating system, desktop applications and applications developed and deployed by the organization.
+ erves as the point of contact for obtaining all needed details and troubleshooting hardware, software, PC, printer and application problems.
+ roubleshoot and attempt to resolve trouble tickets related to technical difficulties with hardware, software, and the network in accordance with established SLAs.
+ ollaborate and interface with TIER 2 helpdesk technicians.
+ erify issue resolution on the customer's behalf
+ erify with the customer that the issue has been resolved and update the ticketing system
+ ble to work varying shifts in support of a 24x7 operation
+ ctively contribute to ongoing process improvement
+ erforms other duties or special projects as assigned
POSITION REQUIREMENTS:
+ ocational certifications or AS degree in computer science or related technical field preferred.
+ ust have at least two years of experience working on a Help Desk / Service Desk
+ icrosoft certifications a plus
+ ositive Customer service oriented in potentially high stress scenarios.
+ asic knowledge of Active Directory is required.
Skills:
Trouble, Tickets, Tier, 1, active, directory, windows, help, desk, troubleshoot
Top Skills Details:
Trouble,Tickets,Tier,1,active,directory,windows,help desk,troubleshoot,service desk
Additional Skills & Qualifications:
Good personality, pleasant, does not get frustrated easily and good emotional intelligence. Thinks through things instead of reacting.
Experience Level:
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Orlando,FL.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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0
Call Center Representative -Pharmacy Technician (Onsite)
32806 Orlando, Florida
Walgreens
Posted 1 day ago
Job Viewed
Job Description
**Job Description:**
**Job Summary:**
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
**Job Responsibilities:**
+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
+ Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Call Center Representative -Pharmacy Technician (Onsite)
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 8337 SOUTHPARK CIR,ORLANDO,FL 32819
**Full District Office Address:** 8337 SOUTHPARK CIR,ORLANDO,FL, -M
**External Basic Qualifications:**
+ High School Diploma or GED.
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
+ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
+ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
+ Communicate effectively in writing and verbally.
+ 18 years of age or older
**Preferred Qualifications:**
+ At least 1 year of pharmacy technician experience in a retail or call center environment.
+ At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board of Pharmacy or nationally recognized certification agency.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
+ Fluency in Spanish and English.
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**
**Job Summary:**
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
**Job Responsibilities:**
+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
+ Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Call Center Representative -Pharmacy Technician (Onsite)
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 8337 SOUTHPARK CIR,ORLANDO,FL 32819
**Full District Office Address:** 8337 SOUTHPARK CIR,ORLANDO,FL, -M
**External Basic Qualifications:**
+ High School Diploma or GED.
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
+ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
+ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
+ Communicate effectively in writing and verbally.
+ 18 years of age or older
**Preferred Qualifications:**
+ At least 1 year of pharmacy technician experience in a retail or call center environment.
+ At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board of Pharmacy or nationally recognized certification agency.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
+ Fluency in Spanish and English.
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**
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1
In House Marketing Call Center Agent
32806 Orlando, Florida
Travel + Leisure Co.
Posted 1 day ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Description
**Company Culture**
Wyndham Destinations strives to attract career-minded, diverse professionals that share our propensity to achieve realistic goals, while demonstrating a positive attitude within a high-energy environment.
**Job Responsibilities**
+ Outbound telephone marketing with guests checking into our resorts
+ Schedule the guest to meet with member services to discuss their owner update and workshop
+ The coordinator may offer gifts to the guest for participating in the update
+ Partner with the resort staff to receive arrival sheets of the guests that should be checking in during their shift
+ Distributing parking passes, activity schedules, and area brochures to the guest
+ Must meet production standards on a weekly basis
**Job Expectations and Requirements**
+ 1 to 3 years of sales and or marketing experience is preferred, not required
+ Maintain production standards
+ Ability to make 75-100+ outbound calls daily
+ Proficient in MS Excel, MS Word, general computer skills, and smart devices
+ Clear and concise written and verbal communication skills
+ Ability to work in a team environment within a shared space on site
+ High School Diploma or equivalent is required, College Degree is preferred
**Benefits, Compensation, and Training**
+ Comprehensive Medical, Vision, and Dental Coverage within 30 days
+ Weekly Base and Uncapped Commissions
+ Initial Paid Training, covering our sales process, product knowledge, and the psychology of the sale
+ 401K Matching
+ Monthly, Quarterly, and Yearly Recognition Programs
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Description
**Company Culture**
Wyndham Destinations strives to attract career-minded, diverse professionals that share our propensity to achieve realistic goals, while demonstrating a positive attitude within a high-energy environment.
**Job Responsibilities**
+ Outbound telephone marketing with guests checking into our resorts
+ Schedule the guest to meet with member services to discuss their owner update and workshop
+ The coordinator may offer gifts to the guest for participating in the update
+ Partner with the resort staff to receive arrival sheets of the guests that should be checking in during their shift
+ Distributing parking passes, activity schedules, and area brochures to the guest
+ Must meet production standards on a weekly basis
**Job Expectations and Requirements**
+ 1 to 3 years of sales and or marketing experience is preferred, not required
+ Maintain production standards
+ Ability to make 75-100+ outbound calls daily
+ Proficient in MS Excel, MS Word, general computer skills, and smart devices
+ Clear and concise written and verbal communication skills
+ Ability to work in a team environment within a shared space on site
+ High School Diploma or equivalent is required, College Degree is preferred
**Benefits, Compensation, and Training**
+ Comprehensive Medical, Vision, and Dental Coverage within 30 days
+ Weekly Base and Uncapped Commissions
+ Initial Paid Training, covering our sales process, product knowledge, and the psychology of the sale
+ 401K Matching
+ Monthly, Quarterly, and Yearly Recognition Programs
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
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2
Bilingual Call Center Representative (English/Spanish)
32806 Orlando, Florida
CTG
Posted 1 day ago
Job Viewed
Job Description
CTG is seeking a **bilingual Call Center Representative** with **at least 1 year of call center experience** to join our client's Orlando team. If you enjoy fast-paced environments, solving customer issues over the phone, and helping people in both English and Spanish, this role is for you.
**Location:** Orlando, FL
**Duration:** contract to hire
**Salary:** $17.00 hourly (benefits to start at time of conversion)
**Schedule:**
+ Monday - Friday: 10:30 AM - 7:00 PM
+ Every other Saturday: 8:30 AM - 5:00 PM
**What You'll Do:**
+ Handle **inbound and outbound calls** , providing top-notch customer service in English and Spanish.
+ Listen actively to customer concerns and resolve issues following company policies and Standard Operating Procedures (SOPs).
+ Maintain accurate records of calls, transactions, account changes, and customer feedback.
+ Process account updates, payments, and recurring payment setups.
+ Provide updates on products, services, orders, or investigations.
+ Review vehicle passage images and process Penalty Charge Notices, Appeals, and Representations.
+ Escalate unresolved issues to the appropriate team members.
+ Meet or exceed team Key Performance Indicators (KPIs).
+ Support the team with other duties as needed.
**What You Bring:**
+ **Minimum 1 year of call center experience**
+ Fluency in **English and Spanish** (verbal and written)
+ Excellent communication and active listening skills
+ Comfortable using computers, including Microsoft Office
+ Ability to adapt, collaborate, and stay results-driven in a fast-paced environment
**Education:**
+ High School Diploma or GED required
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Laura Dominguez at ** Kindly forward this to any other interested parties. Thank you!
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
**Location:** Orlando, FL
**Duration:** contract to hire
**Salary:** $17.00 hourly (benefits to start at time of conversion)
**Schedule:**
+ Monday - Friday: 10:30 AM - 7:00 PM
+ Every other Saturday: 8:30 AM - 5:00 PM
**What You'll Do:**
+ Handle **inbound and outbound calls** , providing top-notch customer service in English and Spanish.
+ Listen actively to customer concerns and resolve issues following company policies and Standard Operating Procedures (SOPs).
+ Maintain accurate records of calls, transactions, account changes, and customer feedback.
+ Process account updates, payments, and recurring payment setups.
+ Provide updates on products, services, orders, or investigations.
+ Review vehicle passage images and process Penalty Charge Notices, Appeals, and Representations.
+ Escalate unresolved issues to the appropriate team members.
+ Meet or exceed team Key Performance Indicators (KPIs).
+ Support the team with other duties as needed.
**What You Bring:**
+ **Minimum 1 year of call center experience**
+ Fluency in **English and Spanish** (verbal and written)
+ Excellent communication and active listening skills
+ Comfortable using computers, including Microsoft Office
+ Ability to adapt, collaborate, and stay results-driven in a fast-paced environment
**Education:**
+ High School Diploma or GED required
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Laura Dominguez at ** Kindly forward this to any other interested parties. Thank you!
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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3
Call Center Representative, Retail Specialty - Onsite Orlando, FL
32806 Orlando, Florida
Walgreens
Posted 1 day ago
Job Viewed
Job Description
**Job Description:**
**Job Summary:**
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
**Job Responsibilities:**
+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
+ Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Call Center Representative, Retail Specialty - Onsite Orlando, FL
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 8337 SOUTHPARK CIR,ORLANDO,FL 32819
**Full District Office Address:** 8337 SOUTHPARK CIR,ORLANDO,FL, -M
**External Basic Qualifications:**
+ High School Diploma or GED.
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
+ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
+ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
+ Communicate effectively in writing and verbally.
+ 18 years of age or older.
**Preferred Qualifications:**
+ At least one year of pharmacy technician experience in a retail or call center environment.
+ At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
+ Fluency in Spanish and English
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**
**Job Summary:**
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
**Job Responsibilities:**
+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
+ Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Call Center Representative, Retail Specialty - Onsite Orlando, FL
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 8337 SOUTHPARK CIR,ORLANDO,FL 32819
**Full District Office Address:** 8337 SOUTHPARK CIR,ORLANDO,FL, -M
**External Basic Qualifications:**
+ High School Diploma or GED.
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
+ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
+ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
+ Communicate effectively in writing and verbally.
+ 18 years of age or older.
**Preferred Qualifications:**
+ At least one year of pharmacy technician experience in a retail or call center environment.
+ At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
+ Fluency in Spanish and English
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**
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4
Pharmacy Tech Support / Call Center Representative Exp Required - (Remote)
32806 Orlando, Florida
IQVIA
Posted 1 day ago
Job Viewed
Job Description
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract **Pharmacy Support Call Center Representative** to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The **Pharmacy Support Call Center Representative** is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Role Purpose:**
+ Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Job Responsibilities:**
+ Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
+ Quickly assess the user's issue and provides first level support for problem resolution
+ Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
+ Recognize operational challenges and suggest recommendations to management, as necessary
+ Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST - 8:00pm EST) under moderate supervision
**Minimum Education & Experience:**
+ High School Diploma or equivalent
+ Pharmacy Technician experience required
+ HIPAA certified
+ Call center experience required (3+ years preferred)
+ Experience in medical claim processing is a plus
+ Bi-lingual (English/Spanish) is a plus
**The pay range for this role is $18.00 per hour.**
**IQVIA** is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
#LI-CES
#LI-Remote
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract **Pharmacy Support Call Center Representative** to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The **Pharmacy Support Call Center Representative** is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Role Purpose:**
+ Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Job Responsibilities:**
+ Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
+ Quickly assess the user's issue and provides first level support for problem resolution
+ Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
+ Recognize operational challenges and suggest recommendations to management, as necessary
+ Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST - 8:00pm EST) under moderate supervision
**Minimum Education & Experience:**
+ High School Diploma or equivalent
+ Pharmacy Technician experience required
+ HIPAA certified
+ Call center experience required (3+ years preferred)
+ Experience in medical claim processing is a plus
+ Bi-lingual (English/Spanish) is a plus
**The pay range for this role is $18.00 per hour.**
**IQVIA** is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
#LI-CES
#LI-Remote
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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5
Customer Support Specialist
32801 Orlando, Florida
$45000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Customer Support Specialist to join their team in **Orlando, Florida, US**. This is an on-site position requiring excellent communication and problem-solving skills. You will be the first point of contact for customers, providing exceptional service and support across various channels, including phone, email, and live chat. Your role will be crucial in resolving customer issues, answering inquiries, and ensuring a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve technical issues, product-related questions, and service requests.
- Guide customers through product features, troubleshooting steps, and account management.
- Escalate complex issues to appropriate departments when necessary, ensuring follow-up and resolution.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer inquiries and provide feedback to internal teams for product and service improvement.
- Educate customers on product updates, new features, and best practices.
- Maintain a high level of product knowledge and continuously update it as needed.
- Contribute to team goals by meeting or exceeding key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
- Assist with training new team members on support procedures and best practices.
- Uphold company standards for customer service excellence.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Ability to work collaboratively within a team.
- Availability to work flexible hours, including occasional weekends or evenings, as required.
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6
Customer Support Specialist
32801 Orlando, Florida
$22 Hourly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and empathetic Customer Support Specialist to join their growing team. This hybrid role offers the flexibility of working both from home and in our state-of-the-art office, providing a balanced work environment. You will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently and effectively. Your primary goal will be to ensure customer satisfaction by providing accurate information, troubleshooting issues, and escalating complex problems when necessary. This position is based in Orlando, Florida, US .
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot and resolve customer issues, guiding them through step-by-step solutions.
- Identify and escalate priority issues to the appropriate departments for resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Stay up-to-date on product knowledge and company updates.
- Assist with training new team members as needed.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; some college coursework preferred.
- Proven customer support experience or experience in a related client-facing role.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with remote collaboration tools is a plus.
- A desire to help others and a positive demeanor.
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7
Customer Support & Sales Agent
32806 Orlando, Florida
Insight Global
Posted 1 day ago
Job Viewed
Job Description
Job Description
This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated. Pay ranging from $18-20/hr based on location & experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Bilingual (English/Spanish)
- Basic computer skills - Understanding of Microsoft Office Suite
- 2-5+ years of Customer Service experience and/or Sales experience
- Organized, reliable, & meet deadlines
- Strong written and verbal communication skills - Retail experience
- Microsoft Excel
- Logistics experience/supply chain experience
- Experience with FedEx, UPS, USPS, etc.
This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated. Pay ranging from $18-20/hr based on location & experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Bilingual (English/Spanish)
- Basic computer skills - Understanding of Microsoft Office Suite
- 2-5+ years of Customer Service experience and/or Sales experience
- Organized, reliable, & meet deadlines
- Strong written and verbal communication skills - Retail experience
- Microsoft Excel
- Logistics experience/supply chain experience
- Experience with FedEx, UPS, USPS, etc.
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8
Customer Support Team Lead
32801 Orlando, Florida
$55000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking an enthusiastic and experienced Customer Support Team Lead for a fully remote position. This role is perfect for an individual passionate about delivering exceptional customer experiences and guiding a high-performing support team. As a Customer Support Team Lead, you will be responsible for overseeing the day-to-day operations of the customer support department, ensuring timely and effective resolution of customer inquiries and issues. You will lead, mentor, and train a team of customer support representatives, fostering a collaborative and supportive work environment. Key responsibilities include developing and implementing support strategies, monitoring key performance indicators such as response times and customer satisfaction ratings, and identifying areas for process improvement. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a proven ability to motivate and manage a team effectively. A deep understanding of customer service best practices and experience with CRM software are essential. This fully remote role offers the flexibility to work from your preferred location while making a significant impact on customer satisfaction and retention. You will be instrumental in upholding our client's commitment to outstanding customer service, contributing to their continued success. Responsibilities include handling escalated customer issues, conducting performance reviews for team members, and creating and updating knowledge base articles to support both customers and agents.
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