115 Customer Service jobs in Bangor
Customer Service Representative
Posted today
Job Viewed
Job Description
This position is Onsite. Our office is located at 43 Whiting Hill Rd Brewer, Maine 04412.
Opportunities at Northern Light Health , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer 8-12 weeks of on-the-job training. The hours of training will be aligned with your schedule.
Primary Responsibilities:
- Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements
- Provides excellent customer service via first call resolution as frequently as possible
- Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department
- Advises management of customer service issues which may require attention in a timely manner
- Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department’s policy and procedures
- Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures
- Meet or exceed the NLH performance standards as it relates to quality and productivity
- Accurately schedule patient payment plans in accordance with internal policy guidelines
- Work closely by way of problem solving with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable
- Ensure all functions related to customer service supports the team goals and objectives as well as NLH financial performance objectives
- Thoroughly understand the department’s key performance indicators
- Advises management of payment variance issues which may require attention in a timely manner
- Thoroughly understand the department’s key performance indicators
- Maintain the knowledge of collection protocols, payer, regulatory policies and laws
- Attend internal education sessions to enhance or gain new skills
- Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age or older
- 6+ months of healthcare customer service
- 1+ years of data entry experience
- Basic proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
- Ability to work onsite at 43 Whiting Hill Rd Brewer, Maine 04412
- Ability to work full-time, Monday - Friday between 8:00am – 4:30pm EST including the flexibility to work occasional overtime given the business need
- Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
- 1+ year of experience in healthcare customer service
- Medical Terminology
- Work experience with Northern Light Health
Soft Skills:
- Strong communication skills (written/verbal)
- Strong analytic skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Weekly Bonus Potential
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predictable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
Great if you have:
- Retail and customer service experience
- Sales associate or cashiering experience
- High school diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements:
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
U-Haul - (Customer Service Representative) As a Customer Service Rep at U-Haul, you'll: Interface with U-Haul customers to identify what they are looking for; Educate customers on products and services, answering questions, and preparing rental invoices; Interact with guests in a friendly, fast, courteous and efficient manner.Hiring Immediately >>
Customer Service Representative
Posted 5 days ago
Job Viewed
Job Description
This position is Onsite. Our office is located at 43 Whiting Hill Rd Brewer, Maine 04412.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Opportunities at Northern Light Health , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer 8-12 weeks of on-the-job training. The hours of training will be aligned with your schedule.
Primary Responsibilities:
- Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements
- Provides excellent customer service via first call resolution as frequently as possible
- Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department
- Advises management of customer service issues which may require attention in a timely manner
- Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department’s policy and procedures
- Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures
- Meet or exceed the NLH performance standards as it relates to quality and productivity
- Accurately schedule patient payment plans in accordance with internal policy guidelines
- Work closely by way of problem solving with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable
- Ensure all functions related to customer service supports the team goals and objectives as well as NLH financial performance objectives
- Thoroughly understand the department’s key performance indicators
- Advises management of payment variance issues which may require attention in a timely manner
- Thoroughly understand the department’s key performance indicators
- Maintain the knowledge of collection protocols, payer, regulatory policies and laws
- Attend internal education sessions to enhance or gain new skills
- Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age or older
- 6+ months of healthcare customer service
- 1+ years of data entry experience
- Basic proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
- Ability to work onsite at 43 Whiting Hill Rd Brewer, Maine 04412
- Ability to work full-time, Monday - Friday between 8:00am – 4:30pm EST including the flexibility to work occasional overtime given the business need
- Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
- 1+ year of experience in healthcare customer service
- Medical Terminology
- Work experience with Northern Light Health
Soft Skills:
- Strong communication skills (written/verbal)
- Strong analytic skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
We are seeking a highly motivated Customer Service Specialist to join our team in Old Town, ME. In this role, you will be the first point of contact for our dealers, sales representatives, and consumersproviding top-tier customer support via phone and email. You will be responsible for entering orders, resolving issues, and maintaining detailed and up-to-date records. This position requires excellent communication, organizational skills, and a customer-first attitude.
Key Responsibilities- Respond to customer inquiries via phone and email, providing accurate information and resolving routine issues; escalate complex issues as necessary.
- Serve as a product resource and provide education on company offerings.
- Document all customer interactions, including inquiries, issues, resolutions, and product information shared.
- Enter and manage customer orders in the system; respond to order-related questions.
- Proactively upsell and cross-sell products to dealers, including new products, discontinued item replacements, backorder releases, promotions, and closeouts.
- Required: High school diploma or equivalent
- Preferred: Associate's degree or additional relevant coursework
- Experience: Minimum 1 year of customer service experience
- Strong verbal and written communication skills
- Proven ability to resolve routine customer service issues and escalate as necessary
- Comfortable and professional in email and phone-based customer interactions
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Ability to quickly learn internal software and systems
- Basic math skills, including addition, subtraction, multiplication, and division
- Strong attention to detail and documentation practices
- Ability to work both independently and collaboratively
Join our team and contribute to a company that values high-quality customer care and teamwork. We offer a competitive hourly rate and a dynamic work environment.
Customer Service Representative
Posted 7 days ago
Job Viewed
Job Description
Store : 633 Hogan Rd, Bangor, Maine 04401 Shift Availability. Flexible Availability Job Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in Customer Service Representative, Customer Service, Representative, Retail, Service
Customer Service Representative
Posted 7 days ago
Job Viewed
Job Description
Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am 4:30pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 8-12 weeks of on-the-job training. The hours of training will be aligned with your schedule.
Primary Responsibilities:
- Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements
- Provides excellent customer service via first call resolution as frequently as possible
- Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department
- Advises management of customer service issues which may require attention in a timely manner
- Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures
- Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures
- Meet or exceed the NLH performance standards as it relates to quality and productivity
- Accurately schedule patient payment plans in accordance with internal policy guidelines
- Work closely by way of problem solving with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable
- Ensure all functions related to customer service supports the team goals and objectives as well as NLH financial performance objectives
- Thoroughly understand the department's key performance indicators
- Advises management of payment variance issues which may require attention in a timely manner
- Maintain the knowledge of collection protocols, payer, regulatory policies and laws
- Attend internal education sessions to enhance or gain new skills
- Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age or older
- 6+ months of healthcare customer service
- 1+ years of data entry experience
- Basic proficiency with Windows PC applications and Microsoft Office
- Ability to work onsite at 43 Whiting Hill Rd Brewer, Maine 04412
- Ability to work full-time, Monday - Friday between 8:00am 4:30pm EST including the flexibility to work occasional overtime given the business need
- Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.
Preferred Qualifications:
- 1+ year of experience in healthcare customer service
- Medical Terminology
- Work experience with Northern Light Health
Soft Skills:
- Strong communication skills (written/verbal)
- Strong analytic skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
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Customer Service Representative
Posted 7 days ago
Job Viewed
Job Description
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is ' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey's SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
- Valid driver's license and ability to maintain a good driving record
- High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Customer Service Representative
Posted 7 days ago
Job Viewed
Job Description
Location: 170 Washington St, Bangor, Maine 04401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers: Career stability, opportunities for advancement, Mindset App reimbursement, gym reimbursement program, health insurance & prescription plans, if eligible, paid holidays, vacation, and sick days, if eligible, life insurance, MetLaw Legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock Identity Theft Protection, critical illness/group accident insurance, Dave Ramsey's SmartDollar Program.
Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment). Drive a forklift (certification offered through U-Haul upon employment). Other duties as assigned. Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record. High school diploma or equivalent.
Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Customer Service Representative

Posted 4 days ago
Job Viewed
Job Description
**Opportunities at Northern Light Health** , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: **Caring. Connecting. Growing together.**
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer 8-12 weeks of on-the-job training. The hours of training will be aligned with your schedule.
**Primary Responsibilities:**
+ Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements
+ Provides excellent customer service via first call resolution as frequently as possible
+ Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department
+ Advises management of customer service issues which may require attention in a timely manner
+ Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures
+ Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures
+ Meet or exceed the NLH performance standards as it relates to quality and productivity
+ Accurately schedule patient payment plans in accordance with internal policy guidelines
+ Work closely by way of problem solving with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable
+ Ensure all functions related to customer service supports the team goals and objectives as well as NLH financial performance objectives
+ Thoroughly understand the department's key performance indicators
+ Advises management of payment variance issues which may require attention in a timely manner
+ Thoroughly understand the department's key performance indicators
+ Maintain the knowledge of collection protocols, payer, regulatory policies and laws
+ Attend internal education sessions to enhance or gain new skills
+ Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED
+ Must be 18 years of age or older
+ 6+ months of healthcare customer service
+ 1+ years of data entry experience
+ Basic proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
+ Ability to work onsite at 43 Whiting Hill Rd Brewer, Maine 04412
+ Ability to work full-time, Monday - Friday between 8:00am - 4:30pm EST including the flexibility to work occasional overtime given the business need
+ Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
**Preferred Qualifications:**
+ 1+ year of experience in healthcare customer service
+ Medical Terminology
+ Work experience with Northern Light Health
**Soft Skills:**
+ Strong communication skills (written/verbal)
+ Strong analytic skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO #RED