15 Customer Service jobs in Boise

Primary Responsibility :

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

What You'll Do :

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

• Reports customer feedback to management.

• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

• Assures proper invoicing of accounts by verifying computer-generated invoices.

• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

• Schedule loads as required.

• Maintain updated reports to ensure all loads are empty and closed.

• Resolve refused product, over, short and damaged (OS&D) orders.

• Follow attendance policy, show up for work on time and ready to work assigned shift.

• Perform other duties as required and assigned.

What Experience and Education You Need :

• High school diploma or general education degree (GED).

• 0-2 years of related work experience.

What Could Set You Apart :

• Ability to work in a fast paced environment.

• Ability to handle multiple tasks at the same time.

• Flexibility and initiative.

• Experience working with challenging customers.

• Excellent communication skills.

• Strong problem solving skills

• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.

• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.

• Knowledge of Warehouse Management Systems

• Knowledge of Microsoft Office Suite.

• Desktop computers.

• Accurate typing and data entry skills

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions

• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

• Requires manual dexterity with normal hand and finger movements for typical office work

• Talking, hearing, and seeing are important elements of completing assigned tasks

• May require travel by automobile and airplane up for business

• May require a visit facility operations in temperatures at or below freezing

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

• Requires the use of various electronic tools

• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.

EOE/AA M/F/D/V DFW.

ABOUT US

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen-apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

Now that we've popped the question, please say "I do".

Part Time Benefits Include -

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

Classification:
Non-Exempt

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Job Summary:
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Our full-time employees enjoy:

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Essential Functions:
-  In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
-  Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
-  Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
-  Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
-  Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
-  Monitor and report competitive activity.
-  Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions:
-  Work with and support other service personnel as required by supervision.

Qualifications:
-  Demonstrate excellence in telephone skills.
-  Demonstrate excellence in internal/external customer service, sales and relationship building skills.
-  Good experience and skills in MS Office and basic administrative tasks.
-  Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
-  Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
-  High School graduation or similar experience.

Travel Requirements:
-  None.

Typical Environmental Conditions:
-  Offices and service areas of a typical industrial laundry facility, Service Center or depot.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

 Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 04/29/2022

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Service

Description & Requirements

Every day, Bilingual Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

*Please note this job posting is for the upcoming class in New York City. This position is fully remote in New York City, candidates must live within 100 miles radius of the office location in New York, NY. There is 6 weeks of paid training (remote training).

Why Join Maximus?

- Base rate $21.50/hr

- $00 in referral incentives

- Competitive Compensation: Quarterly bonuses based on performance included!

- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave,

- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement: Invest in your ongoing education and development.

- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
- Must be able to remain in a stationary position for an extended period of time
- Responsible for adhering to established safety standards.
- Meet Quality Assurance (QA) and other key performance metrics.
- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary.

Minimum Requirements

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages.

- Must be able to speak and read in Russian and English fluently
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in customer service preferred.

#NYSOHPriority #NYSOHcsrNEWYORK #NYSOHbilcsrs #NYSOHcsr #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

21.50

Maximum Salary

21.50

Description & Requirements

Every day, Bilingual Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

*Please note this job posting is for the upcoming class in New York City. This position is fully remote in New York City, candidates must live within 100 miles radius of the office location in New York, NY. There is 6 weeks of paid training (remote training).

Why Join Maximus?

- Base rate $21.50/hr for Bilingual

-$2.50/hr for Trilingual

- 200 in referral incentives

- Competitive Compensation: Quarterly bonuses based on performance included!

- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave,

- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement: Invest in your ongoing education and development.

- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
- Must be able to remain in a stationary position for an extended period of time.
- Responsible for adhering to established safety standards.
- Meet Quality Assurance (QA) and other key performance metrics.
- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

Minimum Requirements

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages.

- Must be able to speak and read in Mandarin and/or Cantonese and English
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in customer service preferred.

#NYSOHcsr #NYSOHPriority #LI-Remote

Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

21.50

Maximum Salary

21.50

Job Description:

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.

NITTY GRITTY DETAILS:

* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
* Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
* Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
* Provides game assistance by promptly notifying Support Technicians or Management as needed.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Practices proper cost controls by accurately weighing tickets and scanning merchandise.
* Responsible for stocking, displaying and securing merchandise in all storage areas.
* Responsible for the reconciliation of tickets and merchandise inventory.
* Conducts merchandise inventory during and after shift, if applicable.
* Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
* Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
* Properly positions and set up displays to increase Guest traffic and promote sales.
* Assists other Team Members as needed.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Must be at least 16 years of age.

Requirements

STUFF OUR ATTORNEYS MAKE US WRITE:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

* Be friendly and able to smile frequently.
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, stoop, mop, sweep and wipe frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Dave and Buster's is proud to be an E-Verify Employer where required by law.

Salary

* Compensation is from $7.25 - $14 per hour

Salary Range:

7.25

* 14

We are an equal opportunity employer and participate in E-Verify in states where required.

On-Site- Brandon,MS If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
King Air Nation is seeking a results-driven Customer Service, Operations & Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams. br>
Leadership & Sales Management: Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.
Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.
Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.
Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.
Sales Leadership: Mastery of business development and deal closing.
Customer Obsession: Delivers world-class service and earns trust.
Data-Driven Decision Making: Uses metrics to drive continuous improvement.
Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth , a quote turnaround time in the top 10% of the industry , and 99%+ on-time order fulfillment .

Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.
Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.
Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.
Experience developing sales strategies, managing pipelines, and building key customer relationships.
Competitive salary plus an uncapped performance-based bonus.
~ Comprehensive health and vision insurance with optional dental, LTD & STD life insurance - add ons.
~401K Retirement Savings Plan with Profit Sharing Contribution when applicable.
~ We are relentless in our pursuit of operational and commercial excellence. com detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.

This is a remote position.

What to Expect On a daily basis for the Financial Services - Bank Program: •  Serve as an initial point of contact on banking inquiries and concerns. •  Provide support for existing and prospective clients via inbound telephone calls. •  Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions. •  Identify cross-sell opportunities and make referrals as appropriate. •  Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge. Capabilities of Top-Performing Agents •  Outstanding Prioritization skills •  Display patience and empathy •  Skilled and efficient in writing and verbal communication •  Provide knowledgeable, friendly, and eloquent customer service Requirements Please click this link for the Basic PC Requirements Computer Specifications  Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.  Benefits Select the company you want to work for within our client base. Work from home Flexible schedule 

Description & Requirements

Transform Lives, One Call at a Time.

We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities. Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!

If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.

You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.

As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives. While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.

In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need. Your contributions will make a meaningful difference in the lives of those navigating complex challenges.

This role requires flexibility, as you will work 5 shifts per week , each lasting 7.5 hours per day , scheduled between 7:00 AM and 8:00 PM , Monday to Sunday on a rotational basis.

Shifts are split across the day , typically structured as:

• Morning segment: 3.5 hours
• Afternoon/evening segment: 4 hours

Example shift patterns include:

• 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
• 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
• 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
• 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
• 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM

As this role involves home working, candidates are required to have a suitable workspace at home. Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from. If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.

As an Advisor you will be required to:

• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary

• Identify and address safeguarding concerns promptly and effectively

• Meet customer service standards and performance goals

• Respond to difficult and sensitive cases with empathy, patience, and resilience

• Deliver information services across multiple channels (telephone, online, email, and live chat)

• Resolve service user issues proactively, calmly, and professionally

• Offer guidance, tailored recommendations, and signposting to Service Users

• Follow established processes and adjust to evolving procedures

• Manage confidential information with strict adherence to data protection standards

• Proactively seek and address feedback to drive continuous improvement in role.

What we will give you:

• A salary of £25,185

• Hybrid working following completion of training

• 25 days paid holiday per year + Bank holidays

• Option to buy or sell up to 5 days per year (subject to HMRC Rules)

• Paid volunteering days per year

• Healthcare cash back plan

• 9% combined pension including enhanced employer contribution

• Enhanced maternity and paternity pay

• Prayer and Wellbeing rooms on site

• Employee assistance programme

• Access to a wide range of tools designed to aid wellbeing

• Access to internal training programmes and self-development tools

• Clear progression path, and a promote from within culture

• Opportunity to join employee network groups.

Who we are

Maximus is a global organisation working specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Who we are looking for (Essential Criteria)

• Experience performing under pressure and handling demanding situations whilst staying calm and patient

• Experience maintaining high levels of accuracy and attention to detail in all tasks

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained

• Ability to resolve conflict, ensuring a positive outcome

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks

• Ability to listen and engage with service users, understanding their needs and replying appropriately

• Ability to show empathy towards other's experiences and emotions

• Clear, effective and engaging communication skills with service users

• Proficient using a variety of digital software applications, and openness to learning new technologies

• Ability to prioritise time and tasks to meet deadlines and achieve objectives

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working

• Ability to adapt to changing environments and needs, being flexible and resilient in situations

• A positive approach to fostering an encouraging environment for colleagues and service users.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

25,185.00

Maximum Salary

25,185.00