85 Customer Support jobs in Boise

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment. Proactive communication that facilitates seamless collaboration and address customer requirements effectively. Provides assistance to Technical Support Engineers in resolving problems. Domestic and international travel is required on a regular basis. Must be able to troubleshoot and repair complicated electronics and electro-optical systems using standard methods. Must be proficient in use of DVMs, O'scopes and advanced electronic test equipment. Minimum Qualifications Employer will accept a Bachelor’s degree in Engineering, Technology, or equivalent experience in the position offered or in a technical-related occupation. Technical military occupational specialties and training may be considered. Base Pay Range: $28.23 - $47.55 Per HourPrimary Location: USA-ID-Boise-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. #J-18808-Ljbffr

Company Overview

Group/Division

Job Description/Preferred Qualifications

Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment. Proactive communication that facilitates seamless collaboration and address customer requirements effectively.
Provides assistance to Technical Support Engineers in resolving problems.
Domestic and international travel is required on a regular basis.

Must be able to troubleshoot and repair complicated electronics and electro-optical systems using standard methods.
Must be proficient in use of DVMs, O'scopes and advanced electronic test equipment.

Minimum Qualifications

Employer will accept a Bachelor's degree in Engineering, Technology, or equivalent experience in the position offered or in a technical-related occupation. Technical military occupational specialties and training may be considered.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us or at +1- to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Boise, ID, US

This is a Temp-to-Hire opportunity with a possible path to full-time employment

Requisition ID: 1016
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Salary Range: $20.00 to $22.00 (USD) Hourly

Job Description Summary:

We are currently seeking a motivated bilingual (Spanish-English), customer-oriented Tier 1 Technical Customer Support Specialist to fill an onsite, office-based support position. The primary objectives of the Tier 1 Technical Support Specialist are to develop and maintain a thorough and complete knowledge of all HydroPoint products (including, but not limited to WeatherTRAK, WaterCompass, and Baseline Product lines) in order to provide an exceptional level of support to HydroPoint customers, distributors, and specifiers. A successful Tier 1 Technical Customer Support Specialist will have the ability to quickly identify a customer's need, provide timely solutions, and communicate those solutions to the customer to maximize customer satisfaction.

This is an onsite, office-based position in our Boise, Idaho location. This team operates out of our Baseline, Inc. office which is a subsidiary of HydroPoint Data Systems, Inc. This is a Temp opportunity.

Key Responsibilities:

• Bilingual (Spanish - English)
• Handle all in-bound customer support interactions (phone calls, email, web requests)
• Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues
• Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions
• Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce)
• Use the company Return Authorization process to facilitate warranty product replacements
• Maintain clear and accurate records of all customer interactions
• Maintain a professional manner at all times
• Technical Customer Support Specialists must be able to communicate clearly and effectively with HydroPoint personnel, distribution and other channel partners, and customers
• Must be available to work a set day shift Monday-Friday (flexible schedule options are available)
• Other duties as assigned or directed by the company

• Spanish-English bilingual language skills
• A proven track record in a technical support, call center, and customer service position is required
• High School Diploma or equivalent
• Minimum of two years of technical customer support experience is strongly preferred
• Hardware and software technical troubleshooting background is highly desired
• Experience in irrigation principles and systems is preferred
• Experience with electrical and/or mechanical systems is preferred
• Experience with IoT, networks, and cellular communications is preferred
• Fluent in English and Spanish preferred
• Excellent written and verbal communication skills are required
• Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer-based communication tools
• Practical problem-solving, critical thinking, and troubleshooting skills
• Well-honed listening skills and ability to identify root cause problem statements
• An ability to diffuse high-pressure situations through effective communication and empathy
• A hunger to learn and the ability to flourish in a dynamic, high-growth entrepreneurial environment
• Self-starter with a hands-on approach to training and a desire for continued learning
• Positive attitude and ability to work well as part of a collaborative team
• Ability to quickly learn irrigation, electrical, and networking technology-related concepts and effectively apply the concepts to troubleshoot and help educate others
• Attention to detail and the ability to assess and prioritize multiple tasks efficiently

• High school or equivalent (Required)
• Call center: 2 years (Preferred)
• Software troubleshooting: 2 years (Preferred)
• Customer support: 2 years (Required)
• Technical support: 2 years (Required)