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Customer Service Coordinator
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Job Description
Position Summary:
We are seeking a detail-oriented and proactive Deal Desk Customer Service Specialist to support our sales and business operations teams in delivering timely, accurate, and customer-ready proposals. This individual will coordinate cross-functional inputs, manage quote documentation, and help optimize RFQ submissions to drive revenue and customer satisfaction.
Key Responsibilities:-
Collaborate with Sales, Marketing, Pricing, Engineering, Business Operations, and other internal teams to gather and consolidate inputs
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Prepare high-quality quote and contract documents for customer submission
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Ensure RFQ deadlines and customer requirements are met with clarity and accuracy
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Manage quote revisions, extensions, and contract updates within company guidelines
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Identify and avoid market/channel conflicts in quoting and contract processes
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Maintain major customer documentation using Vendavo
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Support continuous improvement by participating in cross-functional process optimization efforts
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Communicate effectively across departments to ensure alignment and timely delivery
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Bachelor's degree preferred
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Experience supporting quote, pricing, or sales operations processes
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Strong organizational and time-management skills with the ability to meet multiple deadlines
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High attention to detail with a consistent record of accurate, error-free documentation
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Proficient in Microsoft Office Suite; Excel proficiency strongly preferred
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Strong verbal and written communication skills
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Comfortable working both independently and within cross-functional teams
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Familiarity with Optical Communications industry, pricing strategies, or customer base is a plus
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Flexible and adaptable with a desire to embrace new tools and processes
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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