872 Customer Service jobs in Garland

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs.

• Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
• Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
• Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
• Performs manual linking and unlinking of award records and promissory/agreement to serve notes. • Performs analysis of COD borrower data integrity situations identified by Customer.
• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• US Citizen with a High School Diploma or GED
• 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.

Other Job Specific Skills

• Ability to successfully adapt and perform during times of high call volume.
• Ability to provide effective customer service and deal tactfully and courteously with the public.
• Strong written and verbal communication skills.
• Strong listening ability to interpret and clarify information being provided by customers.
• Strong commitment to providing quality service.
• Ability to foster a good working relationship and rapport with customers.
• Keen attention to detail and accuracy.
• Ability to work well under pressure.
• Unwavering dedication to customer satisfaction and resolving customer concerns.
• Ability to convey enthusiasm, energy and sincerity over the phone

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills & Requirements:

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High School education
• 2 year or 4 year degree preferred

Work Shift and Hours: Monday - Friday, 8:00am - 5:00pm

Compensation Details: The expected pay rate for this position is starting at $24.00 per hour depending on experience.

The Value of Graybar:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what's next for you. Equal Opportunity Employer/Vet/Disabled

At Fogo de Cho, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities. We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we'll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and Deixa Comigo (we've got you!) are more than just words, it's how we do things every day. It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing a passion and customer focus to the business.

Now Hiring / Immediately Hiring: Customer Service Representative

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Facilitate service activities to enhance and enable the guest experience.
• Convey the gratitude of the organization to the guest for their patronage through guest focused practices.
• Preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.
• Completes any beginning or closing shift duties as directed by management.

Requirements:

• Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations.
• Must be able to transport objects up to 50 lbs, stand for long periods of time, and work at a quick pace.
• Must be able to work weekends and holidays.

Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month following 60 days of employment. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance. Part-Time Team Members are offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short-Term Disability, and Life Insurance. Coverage for these plans can start as early as the first of the month following your hire date. Additionally, Part-Time Team Members are offered enrollment in voluntary benefits, including Pet Insurance, Legal, and ID Protection. Fogo de Cho is an Equal Opportunity & E Verify Employer

U-Haul - (Customer Service Representative) As a Customer Service Rep at U-Haul, you'll: Interface with U-Haul customers to identify what they are looking for; Educate customers on products and services, answering questions, and preparing rental invoices; Interact with guests in a friendly, fast, courteous and efficient manner.Hiring Immediately >>

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exc Customer Service, Representative, Customer, Retail, Staffing, Sales

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add a Customer Service Representative to our team at The Yard Dog

CORE RESPONSIBILITIES (include but are not limited to):

• Supports Mission, Vision and Values of Destination Pet.
• Sells the services and products of the facility to prospective customers.
• Tours prospective clients and visitors through the facility.
• Answers the telephone, receives and provides appropriate information according to established procedures.
• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
• Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
• Explains company and facility policies to customers in a positive manner.
• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
• Escorts pet guests to/from their enclosure and provides water as needed.
• Operates the Point-of-Sale system.
• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
• Completes all required training and attends training sessions as needed/assigned.
• Treats customers, guests, visitors and co-workers in a professional, courteous manner.
• Assists other associates as needed.

REQUIREMENTS:

Expertise & Experience:

• High School Graduate or Equivalent.
• Minimum of 1-year experience in a customer service role or retail sales experience.
• Must have ability to resolve problems quickly and professionally.
• Must have strong communication and interpersonal skills.
• Customer Service experience a plus.
• Must have excellent telephone skills.
• Must be able to utilize a multi-line phone system and work on a computer system.
• Displays a professional manner at all times.

Physical:

• Must be able to work evenings, weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

REPORTS TO: General Manager

PAY: $10 - $16.50/hour DOE.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is ' Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.