1109 Customer Service jobs in Germantown

$21 - $4 an hour

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems.

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The Customer Service Representative will learn from and work in the Frederick, MD office with the Dispatchers. The Customer Service Rep will handle the day-to-day interactions with the customers and will be a valued player in support of the company's growth.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service and sales appointments.

Key Sub Tasks

You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

Participate in training so that you grow and develop as a professional.

Maintain and update our customer database with complete and accurate information.

•Maintain communication with dispatch and your manager.

•Respond promptly to customer inquiries.

•Schedule service appointments with techs and sales appointments with consultants.

•Manage in-coming calls and emails as well as make outbound calls.

•Communicate with customers through various channels.

•Acknowledge and resolve customer issues.

•Obtain product knowledge so that you can answer questions.

•Process orders, forms, and requests.

•Keep records of customer interactions, transactions, comments, and complaints.

•Communicate with colleagues, as necessary.

•Ensure customer satisfaction and provide professional customer support.

Desired Skills and Experience

•The ability to work Monday through Friday + overtime

•3+ years work experience in a professional environment.

•Call center experience/Customer Service experience is required.

•Excellent communication, organizational, and interpersonal skills.

•Ability to stay calm when customers are stressed or upset.

•Encouraging and motivating personality.

•A polished and professional demeanor.

•Self-motivation and discipline.

•An ambitious and competitive nature.

•Highly evolved customer service skills.

•A working knowledge of Microsoft Office and computer savvy competence.

What We Offer

Medical, vision, and dental insurance

Life insurance, short-term and long-term disability

401k Plan with company match

We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at TriState.

EEOC Employer

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected ho rs: No less than 40 per week

Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail

Description

Who WE ARE

ProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team at our Auburn, WA location!

At ProAmpac, our culture is key to our long-term success. We strive to be authentic as we live out the heritage of our small business culture. We value the connections weve created, and our employees feel empowered in their shared efforts to innovate successfully. ProAmpac was founded on the idea that a focus on material science will drive innovative and sustainable solutions for our customers, supported by our five core values Integrity, Intensity, Innovation, Involvement, and Impact that foster a culture of speed, simplicity, and self-confidence.

By joining us, you become an integral part of an entrepreneurial company in a fast-paced, exciting environment that provides varied opportunities for professional and personal growth.

Job Description Overview:

The Customer Service Rep serves as the central point of contact between external customers and ProAmpac for all order entry and order management-related activities. The Customer Account Representative provides high-quality and professional care by working collaboratively with other departments to proactively address and resolve all internal and external customer inquiries. Please note that this is an on-site opportunity at our Auburn, WA manufacturing plant.

Essential Duties:

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.

• Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps. Advise of any delays, and evaluate and implement solutions

• Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.

• Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system, expedite rush shipment and monitor progress through delivery as needed

• Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.

• Provide order entry support for other team members when appropriate.

• Proactively assist customers , sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.

• Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.

• Please note that this the Customer Account Representative is not a sales role.

Qualifications, Education and Experience:

• HS/GED required, Associates preferred

• 2 years' experience in a related field preferred, hunger to learn is a must!

• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email

• Maintains strict confidentiality and protects privacy of confidential/sensitive information.

• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

• Detail oriented and has the ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.

• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.

• Self-confident, self-motivated professional individual who thrives in a challenging, fast-paced environment.

Wage:

• $24-$26.50/hour

Hours and Location

• On-Site | ProAmpac Auburn, WA

• 7am 4pm | Monday Friday

ProAmpac Perks:

• Quarterly Bonuses and Gainsharing Program

• Competitive wages and promotions from within

• 11 paid holidays

• Great Paid time off (vacation)

• Full Benefits including Medical| Dental | Vision

• Employer paid life insurance

• Excellent 401k Match

• Tuition reimbursement and dependent scholarship programs

• Wellness program that rewards you physically and financially

• And much, much more!

If you have a strong desire for knowledge and drive to learn, a passion for helping others and are patient, detailed, organized, adaptable and an effective communicator, we would love to hear from you!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Job Category: Customer Service

Full-Time

Customer Service Representative page is loaded

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add a Customer Service Representative to our team at Pet Me Scratch Me - Onalaska!

REPORTS TO: General Manager

PERKS : FT Health insurance, FT mental Health, FT telehealth

PAY: $12.00- $15.00/hour + tips

CORE RESPONSIBILITES (include but are not limited to):

• Supports Mission, Vision and Values of Destination Pet.
• Sells the services and products of the facility to prospective customers.
• Tours prospective clients and visitors through the facility.
• Answers the telephone, receives and provides appropriate information according to established procedures.
• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
• Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
• Explains company and facility policies to customers in a positive manner.
• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
• Escorts pet guests to/from their enclosure and provides water as needed.
• Operates the Point-of-Sale system.
• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
• Completes all required training and attends training sessions as needed/assigned.
• Treats customers, guests, visitors and co-workers in a professional, courteous manner.
• Assists other associates as needed.

REQUIREMENTS:

Expertise & Experience:

• High School Graduate or Equivalent.
• Minimum of 1-year experience in a customer service role or retail sales experience.
• Must have ability to resolve problems quickly and professionally.
• Must have strong communication and interpersonal skills.
• Customer Service experience a plus.
• Must have excellent telephone skills.
• Must be able to utilize a multi-line phone system and work on a computer system.
• Displays a professional manner at all times.

Physical:

• Must be able to work evenings, weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

Destination Pet, headquartered in Highlands Ranch, Colorado, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through Connected Care.

With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints, and requests adhering to internal policies and procedures.

Join to apply for the Customer Service Representative role at National Seating & Mobility .

Full-time Opportunity | 8-hour shift (day) | Monday Friday | Pay range: $20 - $22 DOE

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients lives. We are dedicated to providing the best care for our clients unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life. NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us. Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

• Paid Time Off
• Company paid holidays
• Health, Dental, Vision, & Life Insurance
• 401k Company Match
• Tuition Reimbursement and Education Assistance

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Submit your resume today and join a group of enthusiastic professionals dedicated to changing lives! If youd like to learn more about us and the impact we make on lives, please visit

South Mountain Creamery is a family-owned dairy and farm, delivering fresh, local products directly to homes across the region. We take pride in not only producing quality food but also building lasting relationships with our customers. We are looking for a Customer Service Representative to join our team and serve as the friendly, reliable connection between our farm and the families we deliver to.

What You'll Do

• Provide exceptional support to customers via phone, email, and chat.
• Answer questions about deliveries, products, accounts, and promotions.
• Resolve customer concerns quickly, efficiently, and with empathy.
• Assist customers in managing their subscriptions and home delivery orders.
• Coordinate with our delivery, sales, and operations teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Share our farm's story and values, creating a positive, community-driven customer experience.
• Build relationship with customer base with quarterly check-in calls and surveys of satisfaction.
• Engagement with dormant customers and leads through phone and emails.

What We're Looking For

• Strong communication and problem-solving skills.
• A friendly, positive, and professional attitude.
• Previous customer service experience (call center, retail, hospitality, or similar) preferred.
• Ability to multitask in a fast-paced environment.
• Tech-savvy and comfortable using customer management software, familiarity with Zendesk is a plus but not essential.
• Passion for local food, farming, and community engagement a plus!
• Enjoy working in a shared workspace and team environment.

Duties

• Enter and check orders
• Handle customer phone calls and emails
• Handle quotes and issues and update RMAs
• Post sales and quotes follow up
• Run reports as assigned
• Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities
• Update relevant customer, account and opportunity information through various databases
• Perform customer needs analysis and recommends options based on those needs
• Support ISO quality system, quality policy and continuous improvement efforts
• Understand competitive landscape and accurately communicates company differentiators and value
• Responsible for helping train new employees as assigned by supervisor
• Responsible for contributing to a positive and productive work environment
• Other duties as assigned

Skills

• 13 years of experience
• Minimum of 1 year sales experience preferred
• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to work and multi-task in a fast-paced environment
• Previous customer service or technical experience preferred

Education

• Associates or equivalent experience