Customer Service Representative

55145 Saint Paul, Minnesota Robert Half

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Description
We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.
Responsibilities:
+ Respond promptly to customer inquiries, handling and resolving customer complaints.
+ Maintain a record of customer interactions, comments, and complaints.
+ Follow-up on customer interactions.
+ Communicate and coordinate with internal departments.
+ Deliver excellent customer support and assist in the upgrade of our customer experience.
+ Handle incoming calls and emails with professionalism and active listening.
+ Provide accurate, appropriate, and immediate responses to all customer inquiries.
+ Analyze customer's needs and problem-solve as needed.
+ Learn about our product range and services to assist customers effectively.
+ Process orders, applications, and requests seamlessly.
Requirements
Qualifications:
+ High school diploma, or equivalent. Bachelor's degree in related field preferred.
+ At least 1 year of customer service experience.
+ Excellent communication skills, both written and verbal.
+ Exceptional interpersonal skills and a client-oriented approach.
+ Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
+ Proficiency in Microsoft Office Suite and CRM systems.
+ Ability to work in a fast-paced, high-call volume environment.
+ Strong problem-solving skills and the ability to think critically.
+ Must be patient, intuitive, and resourceful.
+ Attention to detail and strong organizational skills.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

55405 Saint Paul, Minnesota Robert Half

Posted 1 day ago

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Job Description

Description
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team! In this role, you will be the first point of contact for our customers, delivering outstanding client service and ensuring satisfaction with all inquiries. This is an excellent opportunity for someone with a passion for helping others and strong communication skills.
Key Responsibilities:
+ Handle inbound and outbound communications (calls, emails, or chats) with professionalism and courtesy.
+ Resolve customer questions, concerns, and complaints in a timely and efficient manner.
+ Provide accurate information about services, products, billing, and policies.
+ Document and track customer interactions in the system for process improvement and compliance purposes.
+ Escalate complex or unresolved issues to the appropriate team or supervisor, as necessary.
+ Actively participate in training workshops and team meetings to stay updated on new services, policies, or systems.
Requirements
Qualifications:
+ High school diploma or equivalent; additional certifications such as Certified Customer Service Professional (CCSP) or Google Workspace Certification are a plus.
+ Proven experience in customer service or a similar role is preferred.
+ Excellent verbal and written communication skills.
+ Strong problem-solving ability and customer-first mindset.
+ Proficiency in using customer service software, CRM systems, and standard office tools.
+ Ability to multitask in a fast-paced environment and work both independently and collaboratively.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

55432 Fridley, Minnesota XPO, Inc.

Posted 8 days ago

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Job Description

Customer Service Representative
Requisition Id:
Business Unit: LTL
Location:
Fridley, MN, US, 55432
**What you'll need to succeed as a Customer Service Representative at XPO**
Minimum qualifications:
+ 2 years of customer service experience
+ Strong computer, typing and 10-key skills
+ Experience with Microsoft Office
+ Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
+ Transportation experience
+ Excellent verbal and written communication skills
**About the Customer Service Representative job**
Pay, benefits and more:
+ Expected pay range: $22.89to $26.27per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
+ Full health insurance benefits on day one
+ Life and disability insurance
+ Earn up to 7 days PTO over your first year
+ Earn up to 6 days of paid sick and safe leave per year
+ 9 paid company holidays
+ 401(k) option with company match
+ Education assistance
What you'll do on a typical day:
+ Bill shipments according to applicable tariffs and pricing agreements
+ Recognize and resolve documentation errors
+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
+ Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
**About XPO**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere ( .
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Customer Service Representative

55145 Saint Paul, Minnesota U.S. Bank

Posted 8 days ago

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Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
**Job Description**
Come join our Equipment Finance Collections Customer Service team in Marshall, MN and West Side Flats, MN. This collections customer service position will support Equipment Finance customers by providing high quality customer service via telephone inquiries and email communications. We're seeking an individual with a customer service background to provide a positive customer experience.
**Responsibilities:**
- Call customers to collect payment on assigned delinquent accounts by directly communicating with customers and arranging for payment in order to minimize loss to the organization
- Collaborate with the team and other functional teams to resolve and reconcile complex customer accounts
- Researching customer problems that could not be resolved and finding the best point of contact in those situations for a solution
- Time manage each day between outbound calls to customers, email follow ups and other duties as assigned
**The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days at one of the posted hub locations.**
Basic Qualifications
- High school diploma or equivalent
- Two to four years of relevant experience
Preferred Skills/Experience
- Good knowledge of concepts, practices, policies and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits:**
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
**E-Verify**
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
**Posting may be closed earlier due to high volume of applicants.**
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Customer Service Representative

Circle Pines, Minnesota Planet Fitness - PF Baseline Fitness

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Job Description

Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.  Essential Duties and Responsibilities  · Greet/meet potential members, providing a great customer experience. 
· Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
· Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.  Minimum Qualifications · Honesty and good work ethic
· Strong customer service skills
· Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.  Benefits · Dollars for Scholars Program
· Employee Appreciation Program
· Free Membership for self and one family member or friend
· Team Member Support Team
· Health, Dental and Vision Insurance
· Critical Illness Insurance
· Short Term Disability Insurance
· Accident Insurance
· Voluntary Life Insurance
· Pet Insurance 
· HSA
- Advancement Opportunities  Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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Senior Customer Service Representative

55405 Saint Paul, Minnesota UnitedHealth Group

Posted 2 days ago

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Job Description

_This position is Remote in Mountain or Central Time Zone. You will have the flexibility to work remotely* as you take on some tough challenges._
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
As a **Senior Customer Service Representative** , you'll compassionately deliver an exceptional experience to between 30 to 50 callers per day. Always remember that there is a real person on the other end of the phone who is looking for help, guidance, and support. You will also provide support to your team members by serving as a resource or subject matter expert. These are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am-8:00pm CST. It may be necessary, given the business need, to work occasional overtime. (No Weekend)
We offer 4 weeks of paid training + 8 weeks on-the-job training. The hours of the training will be 8:30am-5:00pm Central Time Zone.
**Primary Responsibilities:**
+ Review and research incoming healthcare claim calls from providers (doctors, clinics, etc) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
+ Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
+ Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality and attendance
+ Answer incoming phone calls from members and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED or equivalent experience
+ Must be 18 years of age OR older
+ 6+ months of work at home experience
+ 6+ months of Customer Service Representative (CSR) experience OR 1+ years of experience in an medical/ standard office setting, call center setting or phone support role
+ Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
+ Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am-8:00pm CST. It may be necessary, given the business need, to work occasional overtime
**Preferred Qualifications:**
+ Call Center experience
+ Health Care experience 
+ Knowledge of claim/finance and eligibility processes, practices and concepts
**Telecommuting Requirements:**
+ Reside within Mountain or Central Time Zone
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO
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Sr. Customer Service Representative

55126 Saint Paul, Minnesota TEKsystems

Posted 5 days ago

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Job Description

Description
Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion.
This specific area is handling complaints related to credit card, checking account and business complaints.
Typical Day:
Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business units within the company in the context of the complaint. May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. Typical case load is 5 to 10 at one time. Works with a web-based tool to document, track and resolve complaints.
JOB DESCRIPTION:
- Support internal and external customers with inquiries and complaints regarding financial products and services.
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
- Perform complex administrative and customer support tasks.
- Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
- Respond independently to complaints escalated at the highest level.
- Interact with internal and external customers to resolve their issues.
- Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team
Skills
complaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suite
Top Skills Details
complaint handling, complaint resolution, escalation calls
Additional Skills & Qualifications
Desired Skills
Strong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day)
Ability to communicate effectively through writing and emails.
Ability to follow Policy + Procedures to execute tasks repetitively.
Pipeline and time management - work on different complaints in different statuses while meeting deadlines.
Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Shoreview,MN.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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About the latest Customer service Jobs in Houlton !

Sr. Customer Service Representative

55126 Saint Paul, Minnesota Robert Half

Posted 5 days ago

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Job Description

Description
We are looking for an experienced Sr. Customer Service Representative to join our team in Roseville, Minnesota. As part of a non-profit organization, this Contract position involves engaging directly with volunteers and ensuring seamless support throughout their seasonal campaign. This role is ideal for someone with strong communication skills and a knack for organization.
Responsibilities:
- Manage incoming calls from volunteers, assisting with sign-ups, resolving inquiries, and providing necessary information.
- Search volunteer profiles and assign them to appropriate shifts based on availability and requirements.
- Register and cancel volunteers as needed, ensuring accurate records are maintained.
- Handle conflict resolution and address issues such as missing supplies or scheduling concerns.
- Provide administrative support including mailing, creating holiday cards, and updating electronic documents.
- Assist with recruitment by reaching out to previous volunteers to encourage participation in seasonal campaigns.
- Develop marketing materials such as flyers and thank-you cards to support volunteer initiatives.
- Direct messages and inquiries to appropriate departments or Salvation Army locations.
- Utilize technology to learn new databases and efficiently schedule and manage volunteer shifts.
- Contribute to special projects during downtime, such as updating maps or organizing electronic files.
Requirements - Proven experience in customer service or call center environments.
- Proficiency in Microsoft Excel and Outlook.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Comfortable working with databases and learning new systems.
- Excellent communication skills, both written and verbal.
- Ability to handle conflict resolution and maintain professionalism under pressure.
- Experience in volunteer recruitment or management is preferred.
- A proactive attitude and willingness to contribute to various administrative tasks. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Financial Customer Service Representative

55126 Saint Paul, Minnesota TEKsystems

Posted 7 days ago

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Job Description

Job Description
Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion.
This specific area is handling complaints related to credit card, checking account and business complaints.
Typical Day:
+ Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business units within the company in the context of the complaint. May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. Typical case load is 5 to 10 at one time. Works with a web-based tool to document, track and resolve complaints.
+ Support internal and external customers with inquiries and complaints regarding financial products and services.
+ Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
+ Perform complex administrative and customer support tasks.
+ Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
+ Respond independently to complaints escalated at the highest level.
+ Interact with internal and external customers to resolve their issues.
+ Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team
Main Position Details:
Start: 10/13
Pay: $25.00/Hr
Schedule: Monday - Friday 8:00am - 5:00pm
Location: Shoreview, MN. Hybrid Remote schedule.
Duration: 12 Month Contract to Hire
Qualifications
+ Ability to work through a pipeline and manage multiple ongoing tasks while meeting deadlines.
+ Strong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day).
+ Ability to communicate effectively through writing and emails.
+ Ability to follow Policy + Procedures to execute tasks repetitively.
+ Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology
Pay and Benefits
The pay range for this position is $5.00 - 25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Shoreview,MN.
Application Deadline
This position is anticipated to close on Oct 8, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Sr. Customer Service Representative

55405 Saint Paul, Minnesota Robert Half

Posted 14 days ago

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Job Description

Description
We are looking for a highly motivated Inside Sales Representative to join our team in Minneapolis, Minnesota. This Contract-to-Permanent position offers an exciting opportunity to engage with enterprise clients and contribute to our business development efforts. The ideal candidate will have a strong background in inside sales, B2B SaaS, and customer relationship management.
Responsibilities:
- Deliver compelling messages to promote effective business strategies, including planning, forecasting, modeling, and budgeting.
- Identify and follow up on leads with relevant experience, utilizing sales marketing techniques to establish rapport and build relationships.
- Conduct value-driven discussions with prospects to understand their needs and present tailored solutions.
- Collaborate with field sales teams to create and implement Account Based Sales Development strategies that target the right audience at the right time.
- Schedule initial meetings and product demonstrations for the direct sales team with enterprise clients worldwide.
- Meet and exceed weekly and monthly sales targets, including forecasts, call objectives, and other key performance metrics.
- Build and maintain a robust sales pipeline, ensuring consistent outreach and follow-up.
- Utilize Salesforce tools and platforms to manage customer data, track interactions, and optimize sales processes.
Requirements - Proven experience in inside sales with a focus on B2B environments.
- Familiarity with SaaS solutions and the ability to articulate their value to enterprise clients.
- Proficiency in Salesforce Marketing, Sales Cloud, and other Salesforce platforms.
- Strong background in business development and outbound sales strategies.
- Excellent communication and interpersonal skills for engaging with prospects and clients.
- Ability to collaborate effectively with cross-functional teams, including field sales.
- Demonstrated success in meeting or exceeding sales goals and metrics.
- Strong organizational skills to manage multiple tasks and priorities effectively. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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