558 Customer Service jobs in Lawrenceville

Job Summary: The Customer Service Representative (CSR) represents Smurfit WestRock to the customer
and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives
and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR
maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of
products, logistics, production planning, and inventory management.
MON-FRI 8A-5P overtime minimal (Possibility to work Hybrid after 6 months training period {3 days in office 2 days from home})
$41,625-$69,375 (DOE)
Major Job Responsibilities:
u2022 Provide pricing, inventory availability and production schedule information to customers
u2022 Track warehouse inventories and update customers on order status
u2022 Run customized reports and share data with customers
u2022 Review customer credit information to ensure necessary credit is established for customer
orders
u2022 Track order activity and alert appropriate staff of any potential delivery problems
u2022 Suggest alternative products or services to meet customer needs when appropriate
u2022 Support the development of corrective action plans to enable the Quality Manager to research
and troubleshoot quality issues
u2022 Record, organize, and process orders and/or inquiries received by telephone, email, and/or
through personal customer contact
u2022 Obtain pricing for services and materials required for the manufacturing of customer items that
must be manufactured at a different facility
People and Culture
u2022 Serve as a connection between customers and sales staff to ensure responsiveness and
customer satisfaction
u2022 Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on
WestRock values
u2022 Partner with Quality Manager to resolve routine customer issues
u2022 Partner with Pre-Pricing specialist to build customer specifications and review with production
team to ensure efficient production
u2022 Quickly and effectively resolve customer or production issues maintaining clear communication
with customers on status and resolution
Experience:
u2022 Required: 3+ years of customer service related work experience in manufacturing environment
or other industries
u2022 Preferred: 3 to 5 years of manufacturing industry experience
Technical Skills:
u2022 Microsoft Office - Excel, Outlook, PowerPoint
u2022 Order entry system experience (e.g. AS/400)
Education:
u2022 Required: High School diploma or G.E.D
Critical Skills / Capabilities:
u2022 Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers;
resolves customer issues in a timely manner; communicates with customers to ensure
alignment and satisfaction; ability to operate with customers' best interests in mind
u2022 Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal,
and non-verbal methods that promote an understanding with the target audience; listens
carefully and attentively
u2022 Collaboration: Works effectively with others to complete a task or achieve a common
objective; ability to cooperate in both interpersonal and team relationships to foster
enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict
constructively
u2022 Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of
information; generates and evaluates alternative solutions; makes recommendations;
demonstrates tackling a problem by using a logical, systematic, or sequential approach
u2022 Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new
things; seeks to understand concepts, processes, and ideas within area of functional
expertise; naturally inquisitive; sets meaningful goals for personal work productivity
u2022 Organizational Skills: Plans, arranges and/or monitor's work to ensure achievement of
desired results; establishes a systematic course of action to accomplish objectives
Other Qualifications:
To perform the duties of the job, this role requires:
u2022 Frequently using fingers to type with two hands
u2022 Occasionally reaching by extending fingers on one hand
u2022 Occasionally reaching by extending two arms
u2022 Occasionally using fingers to grasp with two hands
u2022 Occasionally using fingers to pinch with two hands
u2022 The spoken exchange of ideas to be performed loudly 50-75% of the time
u2022 The spoken exchange of ideas to be performed quickly 50-75% of the time
u2022 The safe and accurate preparation and analyzing of data and figures, monitoring of a computer
terminal, or inspection of small defects or parts
Work Environment:
u2022 Constantly works indoors, in an environment that is climate controlled
u2022 The role is frequently sedentary, which entails sitting or being stationary
u2022 Occasionally stands or walks for 1-2 hours at a time
u2022 Noisy work environment; maintain strict adherence to safety rules and regulations
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.