72 Customer Service jobs in West Bend

Join Our Team as a Customer Service Representative! Are you a problem-solver who enjoys working with people and keeping things running smoothly? At Serigraph, our Customer Service Representatives play a vital role in supporting our customers and sales teams. From processing orders to coordinating production schedules and shipments, you'll be the go-to resource ensuring our customers get what they need, when they need it. If you're detail-oriented, a clear communicator, and thrive in a fast-paced environment, we'd love to have you on our team.

• Process order entry and ensure accuracy.
• Coordinate customer and production schedules to align with capacity and deadlines.
• Expedite product orders and manage shipment coordination.
• Communicate effectively, both verbally and in writing, with internal and external customers, sales representatives, and Operations regarding orders and schedules.
• Prepare and process paperwork for reruns, review production reports, and manage related documentation.
• Acknowledge and process purchase orders and schedule changes.
• Maintain margin expectations and manage customer inventory.
• Travel to customer locations as needed for relationship management and issue resolution.
• Ensure quality and stop production to correct quality concerns. Inform management of products and/or processes that do not conform to requirements.
• Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
• Support Serigraph's current quality business system and understand the use of SPECS, the Serigraph quality manual.

• High school diploma or equivalent.
• Ability to communicate with customers, sales reps, and operations effectively.
• Ability to control customer inventory and meet margin expectations.
• Ability to read and interpret blueprints.
• Ability to use measuring instruments for layouts and product inspection.
• Computer literacy and ability to enter data into ERP systems.
• Knowledge of good departmental and company safety/housekeeping/PPE practices.
• Understand departmental procedures and policies.

The compensation structure is determined based on several factors, including the position, skills, level of experience, job-specific requirements, and the location of the position. At Serigraph, you'll be part of a team that values collaboration, accountability, and continuous improvement. If you're ready to make an impact and grow your career in customer service, we want to hear from you. Apply today and help us deliver an exceptional experience to our customers every time.

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer's brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a differencebecause that's the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:

• Competitive wages
• Access to earned wages before the scheduled payday
• Paid time off, 10 paid holidays, and a vacation buy/sell program
• Free onsite healthcare and telemedicine including COVID testing
• Full benefits package including health, dental, vision, disability, and life insurance
• 401(k) eligibility on day one with company match
• Free onsite fitness facility and walking trails
• Cross training, growth, and promotion from within

What are you waiting for? Apply to join the Serigraph team today!

*Serigraph is an Equal Opportunity Employer*

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation and we have a dynamic future ahead.

Bradley is a leader in commercial washrooms and safety solutions. Celebrating over 100 years in business, we take pride in our work as a US manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first-name basis in a friendly yet professional environment where your voice matters.

Here's why you'll love working at Bradley:

• Join a company where you'll meet passionate colleagues and partners from diverse backgrounds and experiences.
• Enjoy a generous time off program with the option to purchase additional paid time off. Benefit from twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year's.
• Benefit from work schedules that fully support your work/life balance.
• Receive a competitive salary and a comprehensive benefits package, including medical, dental, life insurance, and a 401(k) with company match, among other perks.

Under direction from the Customer Service Manager, interact with customers and/or sales representatives to provide information regarding products and services. Handles the more technical or complex service questions. Work closely with team members, product management, manufacturing personnel and sales to meet customer needs and grow customer relationships. Respond to telephone, e-mail, and facsimile inquiries in a fast-paced office environment.

You will:

• Professionally and expeditiously respond to various customer inquiries regarding general product information, order information, pricing, and website and web tools assistance. At this level, handles the more technical or complex service questions.
• Apply a high level of knowledge and judgement in resolving service, warranty, or technical problems falling within established limits of authority and knowledge.
• Process incoming and replacement orders for a specified, limited scope of company products within corporate guidelines.
• Process order expedite requests from sales representatives and customers.
• Work closely with production teams to meet customer deadlines.
• Process requests for credit memos, returns, and invoices within corporate guidelines.
• Execute order changes, partial shipment requests, cancellation requests within corporate guidelines.
• Provide assistance with tracking of shipments and providing freight related information according to customer requests.
• Promote customer service excellence and positivity throughout the organization and continuously evaluate, identify and lead process improvements that positively impact the customer experience.
• Other related duties and projects as requested.

You have:

• High school diploma or equivalent experience. Associate's Degree or higher preferred.
• 3 or more years experience working in a fast-paced customer service environment.
• 2 or more years of experience working in or supporting a manufacturing or commercial plumbing environment preferred.
• Basic knowledge of Microsoft Office Word, Excel, and PowerPoint.
• Familiar with the internet and work with information presented in websites.
• Polished phone etiquette.

Before joining our team, you must successfully complete pre-employment screenings. These include:

• Background Check: A comprehensive review of any relevant educational credentials, criminal records, and social security validation ensuring alignment with company standards and regulations.
• Drug Screen: Testing for controlled substances to maintain a safe and productive work environment.
• Physical Examination: Verification of physical fitness to perform job responsibilities safely and effectively.

Completion of these requirements is necessary for finalizing employment offers and ensuring compliance with company policies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands/fingers to push, handle or feel, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception. The noise level in the work environment is usually moderate.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Watts in it for you:

Competitive compensation based on your skills, qualifications, and experience.

Comprehensive medical and dental coverage, retirement benefits.

Family building benefits, including paid maternity/paternity leave.

10 paid holidays and Paid Time Off.

Continued professional development opportunities and educational reimbursement.

Additional perks such as fitness reimbursements and employee discount programs.

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Location: Ascension Columbia St. Mary's Ozaukee

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here's what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
• Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

For this US-based position, the base pay range is $15.00 - $20.28 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.

Wesco - N173 W21490 Northwest Passage Way (Customer Service Representative) As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer; Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed; Process payments for cash account customers.Hiring Immediately >>