52 Customer Success Manager jobs in New York

Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients These services include: Document Storage , Electronic Document Management Solutions, Data Storage, Pathology Storage and Shredding. Other key responsibilities include:

• Manage and upselling to assigned client base.
• Qualify, research, track and develop leads into viable opportunities
• Effectively articulate the value proposition to multiple organizational levels
• Develop strong business cases, proposals and presentations for sales opportunities
• Negotiate the terms of agreements and close sales.
• Maintain a strong knowledge of the industry, trends, technology, competitive offerings, and customer requirements, and provide informed feedback to the company
• Participation in professional organizations (sales, marketing, industry associations)

Qualifications

• Minimum of 3 years of consultative sales experience
• Driven to succeed and excel, with a passion and enthusiasm for the business
• Excels in an entrepreneurial atmosphere with constant change.
• Self-motivated and self-directed
• Exceptional work ethic
• Independent thinker
• Technical awareness - can confidently converse with C-level contacts
• Strong relationship building skills.
• Proven record of exceeding quota in previous positions
• Demonstrated ability to win competitive account sales.
• Excellent written and oral communication skills.

Overview

Join LaundryLux as a Customer Success Manager. This role focuses on ensuring customer satisfaction, retention, and success with our products and services. The base pay range is $50,000.00/yr - $70,000.00/yr.

What we are looking for

We are seeking a proactive and relationship-driven Customer Success Manager to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring their satisfaction, retention, and success with our products and services. The ideal candidate will be customer service focused with excellent communication skills, and a proven ability to build long-term partnerships that drive business growth.

What you will do

• Serve as the main liaison between customers and internal teams to ensure seamless communication and service delivery.
• Develop strong, trust-based relationships with key customer accounts, acting as their advocate within the organization.
• Understand customer business needs and objectives to recommend solutions, products, and services that align with their goals.
• Oversee onboarding and training for new customers, ensuring they are set up for success.
• Monitor customer account health, proactively identifying risks and opportunities for growth.
• Resolve issues quickly by coordinating with production, logistics, and technical support teams.
• Gather and analyze customer feedback to help improve products, services, and overall customer experience.
• Track key performance metrics such as customer satisfaction, retention, and revenue growth.
• Support sales and account management teams in identifying cross-sell and upsell opportunities.
• Partner with operations and quality teams to ensure products meet customer requirements and timelines.

What you should have

• Strong understanding of supply chain, production, and manufacturing operations.
• Excellent interpersonal and communication skills, with the ability to manage multiple stakeholders.
• Problem-solving mindset with strong organizational and analytical abilities.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Education and Experience

• Bachelor's degree in business, Engineering, Manufacturing, or related field (MBA a plus).
• 35 years of experience in customer success, account management, or sales, preferably within a manufacturing or industrial environment.

Our Values

• People
• Share Responsibility
• Integrity
• Excellence
• Customer Focused
• Meaningfulness and Fun

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Our company participates in E-Verify.

LaundryLux is the North American supplier of Electrolux & Wascomat commercial laundry equipment for self-service Laundromats and On-Premises Laundries such as hotels, hospitals, nursing homes, salons, firehouses, vets, and more.

Let our familys history shape your future success. What began with an accident at sea and one mans dream for the future has transformed into a business reality. LaundryLux wishes to share that success with families and businesses, helping investors and business owners maximize their returns on their laundry system investments.

We have dedicated employees who have worked for us for years and are still committed to providing the best possible products and services. Its because we all believe in what we do and in the products we sell. Neal Milch, Chairman

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Machinery Manufacturing

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The Customer Success (CS) team at Bluecrux is committed to ensuring our customers achieve maximum value from their Binocs environment. As a Customer Success Manager (CSM), you will serve as a trusted advisor to leading pharma and biotech companies, guiding them through adoption, optimization, and long-term strategic collaboration. This role goes beyond the traditional scope of CSM positions by combining consultative depth and hands-on engagement, blending technical expertise with strategic thinking.

At Bluecrux, our CSMs are not merely coordinators but true problem solvers who dive into the details of each customers Binocs setup. You will develop an in-depth understanding of their workflows and value drivers, enabling you to provide tailored solutions and recommendations. This role demands technical proficiency and ownershipyou wont pass technical challenges, such as data flow issues, to another team. Instead, you will take the lead in diagnosing and resolving them, ensuring seamless operations and continued value for the customer.

Your role as a Binocs expert involves more than troubleshooting; youll also act as a strategic consultant, continuously adapting configurations to meet evolving needs, introducing new features, and providing insights that have a measurable impact. By combining deep technical knowledge with a collaborative, consultative approach, youll help customers achieve their goals and thrive with Binocs. This position is ideal for someone with a management consulting mindset who enjoys working through complex challenges and building strong, value-driven customer relationships.

In this role, you will:

Ensure Successful Customer Journeys:

Build a deep understanding of the customers lab environment, strategy, operations, and the value Binocs brings to their business.

Proactively monitor and assess customers environment to spot opportunities for improvement in usage.

Provide ongoing guidance to ensure the adoption and impactful usage of Binocs based on the above.

Adapt and Optimize Solutions:

Analyze customer problems and configure solutions directly in Binocs (in alignment with the Solutions team).

Make updates to data flows and solution setups in the interface.

Deliver intermediate demos and train customers on those solutions.

Build Strategic Partnerships:

Serve as the trusted advisor and SPOC for customer stakeholders, building strong, trust-based relationships.

Conduct regular reviews to assess satisfaction and identify opportunities for improvement.

Promote Growth and Value:

Facilitate business reviews, workshops, and regular touchpoints, offering actionable insights to support long-term success with Binocs.

Identify value-adding upsell opportunities aligned with customer needs (both in services and subscription)

Build a customer success plan to enhance maturity in Binocs, based upon your understanding of their workflows.

Introduce and ensure the adoption of new Binocs features in the customers context.

#LI-AM1

About you

Youre a natural problem-solver and relationship-builder who thrives in dynamic environments. You enjoy working across multiple customer accounts, seamlessly switching between preparing business reviews for executives and guiding lab schedulers through technical scheduling challenges. Youre energized by seeing your customers continuously improve and create value using Binocs.

Qualifications & Skills:

SaaS Experience:

Minimum of 3 years of experience in SaaS roles, including consulting, customer success, implementation, or sales.

Consulting Strengths:

Proven ability to lead structured discussions and unpack complex customer needs.

Experience building tailored solutions or dataflows that meet customer needs.

Communication Skills:

Exceptional verbal and written communication skills; you can connect with diverse audiences and build rapport effortlessly.

A proven ability to influence and inspire trust across customer organizations.

Technical and Analytical Acumen:

Strong analytical skills and the ability to derive actionable insights from data.

Confidence working with data flows and technical configurations.

Familiarity with laboratory environments, supply chains, or related domains is a strong plus.

Enjoys dynamic, fast-paced environments where responsibilities evolve.

Proactive and adaptable, with a drive to innovate and improve.

You feel connected with and are ready to represent our company values: dig deep, own it, come together, move fast and be kind!

Educational Background:

Masters degree required; a background in business or bioengineering is a strong advantage. Affinity with the life science industry is a strong plus.

Language Skills:

Fluency in English and French is required; additional languages are a bonus.

Location:

Willingness to work in a hybrid model (50% in-office, 50% remote) from our Mechelen or Aalst offices or customer locations.

Occasional domestic and international travel may be required.

You have a valid drivers license or will obtain this in the next 6 months.

You become part of a highly motivated Binocs team, with a friendly, approachable culture where every team members contributions are valued.

A flexible mix of working together with customers & colleagues, in various settings, from our offices in Aalst or Mechelen / your customer location / your home base.

Room for initiative, room to enhance your personal and professional skills, but most importantly: room to be yourself.

Enjoy benefits such as a competitive salary, including a bonus and an electric company car with convenient charging options.

About us

At Bluecrux, we transform supply chains into smart, efficient value chains through a blend of expert consulting and cutting-edge technology. We collaborate closely with industry leaders like Johnson & Johnson, GSK, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more creating partnerships that drive meaningful impact. With a global presence in Europe, the US and APAC, were committed to shaping the future of value chains, one success story at a time.

Binocs is the global #1 SaaS solution for scheduling and planning in Quality laboratories and CGT production. Featuring AI-enabled scheduling, scenario-based capacity planning, demand and operations management, intelligent sample campaigning, and advanced performance management, Binocs offers the end-to-end visibility and control that will bring your operational optimization to the Cutting X. Empower your teams with confidence in their workplans, enhancing productivity and maximizing SLA adherence.

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Join to apply for the Customer Success Manager role at TalentMesh

Join to apply for the Customer Success Manager role at TalentMesh

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This range is provided by TalentMesh. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $5,000.00/yr

About the Customer Success Manager Role

TalentMesh is excited to present an opportunity for a motivated Customer Success Manager on behalf of our esteemed client, a leader in healthcare technology solutions. This on-site opportunity offers the chance to make a real impact in customer service within the medical technology sector.

Key Responsibilities

• Act as the main point of contact for clients after onboarding, driving product adoption and long-term satisfaction by ensuring customers get the most value from CGM's services and solutions.

Relationship Management Across Stakeholders

• Build and maintain strong, trust-based relationships with stakeholders at all levels from front-line staff to C-suite executives across multiple healthcare specialties.
• Lead regular client meetings to align on mutual goals, track key metrics such as accounts receivable performance, address payor trends, and support revenue forecasting efforts.
• Coordinate with internal departments (IT, compliance, sales, etc.) to align on service needs and ensure seamless delivery of contracted RCM and consulting services to clients.
• Proactively collaborate with operational teams to resolve client issues swiftly, minimize disruptions, and maintain high levels of client satisfaction through responsive support.

What We Offer

Competitive Salary + 401(k) Matching

• Enjoy a competitive compensation package complemented by a 401(k) plan with employer matching to support your long-term financial security.
• Access full medical, dental, and vision coverage , ensuring your health and wellness are taken care of for both you and your family.
• Take advantage of Personal Time Off to recharge and maintain a healthy work-life balance in a role that values your well-being.
• Benefit from modern office spaces and flexible working hours that support both productivity and personal comfort.

Career Growth in a Crisis-Proof Industry

• Step into a secure role within the fast-growing digital healthcare space , with internal career mobility and long-term advancement opportunities.

Join us in transforming the healthcare landscape while advancing your career. If you're passionate about customer success and thrive in a fast-paced environment, we want to hear from you!

Join a Leading Innovator in Healthcare Technology

The company is a global leader in digital health technology, operating in over 60 countries and serving more than 1.6 million healthcare professionals. This innovative company delivers award-winning software solutions for electronic health records, revenue cycle management, lab systems, and telehealth. With a mission to modernize and connect healthcare, the company combines global reach with a focus on improving care quality, efficiency, and collaboration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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New York, NY 120,000.00- 150,000.00 3 weeks ago

New York, NY 90,000.00- 120,000.00 4 days ago

Principal Customer Success Manager - Learning (Global Customers)

New York, NY 115,000.00- 186,000.00 2 weeks ago

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Customer Success Manager, Enterprise Accounts

New York, NY 75,000.00- 100,000.00 2 weeks ago

New York, NY 114,000.00- 143,000.00 1 week ago

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New York, NY 126,500.00- 203,550.00 2 weeks ago

New York, NY 130,000.00- 190,000.00 2 months ago

New York, NY 120,000.00- 160,000.00 3 days ago

Customer Success Manager, Large Customer Sales

New York, NY 103,000.00- 148,000.00 1 week ago

New York, NY 105,000.00- 150,000.00 6 days ago

New York, NY 65,000.00- 90,000.00 1 month ago

New York, NY 95,000.00- 125,000.00 2 months ago

New York, NY 130,000.00- 150,000.00 2 months ago

New York, NY 110,000.00- 180,000.00 8 months ago

New York City Metropolitan Area 2 weeks ago

New York, NY 110,000.00- 150,000.00 3 months ago

Customer Success Manager Large Enterprise

New York, NY 150,000.00- 180,000.00 4 weeks ago

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About AvePoint:

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more,

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

About the Position: The Customer Success Manager will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.

Key Responsibilities:

• Developing success plans for accounts by creating metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals
• Developing and maintaining long-term relationships with enterprise-level accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
• Maintaining customer technical account portfolio to provide technical guidance and recommendation
• Aligning AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needs
• Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
• Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
• Shepherding existing customers through contract renewal cycles and working sales teams to execute renewals
• Identifying and understanding a customer's adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
• Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
• Becoming an expert in the features and benefits of our applications
• Plan and execute onsite visits to customer locations, as needed, to establish deep understanding of their challenges and goals by executing executive business reviews for clients

OK, I'm interested. is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers.

To be a fit for this role, you must have the following:

Education and Experience:

• Bachelor's degree in a relevant field
• 2+ years of experience in a technical consulting role such as technical account management or technical business analysis
• Strong customer satisfaction, customer service, adoption, and retention experience
• Excellent written/verbal communication, organization, presentation, and project management skills
• Ability to work individually and within a highly collaborative global team setting
• Willingness to learn and adapt in a fast-paced environment
• Strong experience in communicating with different stakeholders and decision makers, both internally and externally
• Expert at customer relationship management
• Advanced ability to understand business objectives through requirements gathering and analysis
• Impeccable organizational awareness skills

Knowledge in the following technical areas are a plus:

• Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies
• Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
• Working technical knowledge of current software protocols and Internet standards

The Salary Range for this role is $73,000 - $137,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Job Details

Job Location
Port Chester NY - Port Chester, NY

Salary Range
$ - $ Salary/year

Description

ABOUT THE SHADE STORE®

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate people to help us deliver the finest custom window treatment experience to our customers. Our team is growing and expanding, and there has never been a more exciting time to be part of it.

THE POSITION: Customer Success Manager
We are seeking an experienced and results-driven Customer Success Manager to join our team. In this role, you will be responsible for managing high-impact client concerns and escalations that require a thoughtful, solution-oriented approach. The ideal candidate brings experience resolving complex or sensitive client situations, a calm and empathetic communication style, and a proven ability to collaborate cross-functionally to drive timely resolution.

RESPONSIBILITIES:

• Serve as the primary point of contact for client escalations delivered via social media reviews, executive level escalations, or via other avenues, delivering high-touch support via phone, email, and text.

• Investigate and resolve sensitive or complex client issues with urgency, accuracy, and professionalism, ensuring a positive brand experience while advocating for the client and balancing company policies.

• Document all escalated interactions with clear notes and follow-up actions for reporting.

• Follow up with clients throughout the resolution process, keeping them informed and building trust.

• Apply critical thinking to assess escalation root causes and develop effective resolution plans.

• Partner with internal teams (Sales, Measure & Install and Manufacturing) to drive timely issue resolution, identify trends and drive process improvements. Contribute to internal feedback loops to represent the voice of the customer and advocate for improvements.

• Stay informed on product offerings, policies, and internal processes to accurately address customer needs.

• Monitor and manage online reviews, with a focus on investigating negative feedback to uncover root causes and inform resolution strategies. Prepare and share weekly recap to leadership and stakeholders, highlighting key learnings and identifying systematic issues and opportunities for continuous improvement

• Support the broader Client Services team as needed to ensure departmental goals are met.

WHAT WE ARE LOOKING FOR:

• 5+ years of experience in customer service role, with a focus on issue resolution or escalation management.

• Exceptional written and verbal communication skills, with the ability to stay composed and professional under pressure.

• Strong problem-solving and analytical skills; able to manage competing priorities and tight deadlines.

• Demonstrated ability to manage sensitive conversations with empathy.

• A team player with a proven ability to work collaboratively across departments to resolve issues and improve processes.

• Strong organizational and project management skills, with the ability to manage multiple priorities and drive initiatives from start to finish

• Availability to work varied shifts including some Saturdays based on business needs.

• Experience in luxury retail, hospitality, healthcare, or airline industries is a plus

Preferred:

• Experience in a high-growth, fast-paced service, hospitality, airline or retail environment

• Experience with luxury service is a plus.

• Familiarity with tools like Excel, Salesforce, ADP, or similar platforms

WHY WORK AT THE SHADE STORE®

We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS:

• Competitive salary

• Medical Benefits

• 401k with Company Match

• Up to $1 0k Life Insurance & Short-Term Disability (Employer Paid)

• Legal and Pet Insurance Plans

• Employee Assistance Program

• Product Discount

THE SHADE STORE® offer is contingent upon:

• Successful completion of reference and background checks

• Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date

ABOUT US: Visit our website at to learn more about The Shade Store and our career opportunities.

The base salary range for this role is $ 5k- 85k, commensurate with experience.

The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Playbook

At Playbook, we believe everyone deserves the opportunity to thrive through incredible sports and academic programs. Our best-in-class technology and integrated platform services are revolutionizing how sports, education, and activity entrepreneurs launch and manage programs for students and communities worldwide. Our customers include professional sports teams, Fortune 500 companies, and hundreds of leading sports and activity organizations across the country.

About the Role

Were seeking a Customer Success Manager (CSM) with 1-3 years of experience to join our team. As a CSM, you'll play a key role in ensuring customer adoption, driving long-term satisfaction, and helping to expand relationships across our client base. You will manage the post-sale customer journey, from onboarding through to renewal, all while maximizing value for customers and fostering their growth with Playbook's platform.

(Note: This is an in-person position with some hybrid flexibility.)

What Youll Do

• Serve as the primary point of contact for a portfolio of accounts, ensuring smooth onboarding, engagement, and long-term success.
• Develop and implement Customer Success Plans to meet each customer's unique goals.
• Foster user adoption and build strong relationships within customer organizations to drive retention and satisfaction.
• Collaborate with the Sales team to identify opportunities for expansion and manage smooth transitions.
• Lead onboarding sessions and provide training to new clients, ensuring they get the most value from Playbook.
• Collect customer feedback and work with internal teams to improve the platform based on user needs.
• Deliver proactive support, ensuring a seamless experience for customers.

What Were Looking For

• 1-3 years of customer-facing experience, ideally in a Customer Success, Account Management, or similar role.
• Some experience working with enterprise accounts or large organizations is a plus.
• Excellent communication and relationship-building skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple accounts and projects simultaneously.
• A proactive problem-solver who enjoys working independently and can make decisions confidently.
• A passion for technology and customer success.
• Bonus points: Experience in youth sports, education, or activity SaaS.

Benefits

• 401(k)
• Paid Time Off
• Health Reimbursement Account (HRA)
• Paid Travel Opportunities

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Customer Success Manager
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Client Success team is looking for a Manager, Customer Success Management (CSM) to act as the strategic liaison between Mastercard and our clients. This role is responsible for driving high-level engagement with strategic clients, ensuring their success with Mastercard's products and services, and identifying growth opportunities for the business. You will be a key player in helping strengthen relationships with existing clients and partners, providing them with valuable insights, and ensuring alignment with their overall business goals. You will collaborate closely with internal Mastercard teams to foster cross-functional alignment and drive the client experience forward.
Role:
In this strategic, client-facing position, you will:
Develop a deep understanding of Mastercard's solutions and service offerings, and apply this knowledge to advise clients on how they can maximize the value of their partnership with Mastercard.
Manage and nurture relationships with strategic clients, becoming a trusted advisor to help them achieve their long-term objectives.
Lead and manage the end-to-end lifecycle of client success, from onboarding to growth, ensuring alignment with client goals and business outcomes.
Support upsell opportunities by identifying potential areas of growth and new use cases.
Engage in strategic conversations with clients, advising on industry trends, new products, and solutions that can drive value for them.
Create and execute strategic account plans that align with the clients' needs, ensuring the plans are measurable and can be tracked to demonstrate success.
Monitor and analyze client performance and metrics, providing actionable insights and recommendations to ensure continuous improvement.
Foster collaboration across internal teams, including product, engineering, and services, to ensure seamless execution and client satisfaction.
Act as the main point of escalation for any strategic or high-priority issues, working to resolve concerns promptly while maintaining a strong client relationship.
Coordinate and lead client-facing meetings, including quarterly business reviews (QBRs) and strategic sessions to ensure clients' needs are addressed.
About You:
The ideal candidate for this position should have:
7-10 years of experience in account management, client success, or another similar client-facing role, with a strong foundation in strategic client relationships and business outcomes.
An advanced understanding of client success management principles and best practices, with the ability to effectively support and guide strategic client relationships.
A strategic mindset with the ability to understand client and industry objectives and develop plans to help clients achieve them.
Strong relationship-building skills, with experience managing strategic accounts and advising C-level executives.
Excellent communication and presentation skills, able to articulate complex ideas clearly and persuasively to both internal and external stakeholders.
A proactive, client-centric approach with the ability to anticipate client needs and offer tailored solutions.
Strong problem-solving and critical thinking abilities, with a focus on resolving issues and driving results.
Ability to analyze and synthesize performance data, providing insights that guide clients toward optimized outcomes.
Experience in leading and driving strategic initiatives in partnership with cross-functional teams.
Strong organizational skills, with the ability to manage multiple strategic accounts and priorities simultaneously.
Previous experience in client success, account management, or strategic consulting, ideally within the payments, fintech, or financial services industry.
Experience in open banking/finance is a plus, as it will be valuable in understanding the specific needs and challenges of our clients in this area.
Corporate Security Responsibility:
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
San Francisco, California: $104,000 - $56,000 USD
New York City, New York: 104,000 - 156,000 USD
Purchase, New York: 100,000 - 150,000 USD
Salt Lake City, Utah: 87,000 - 130,000 USD

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Create the future of e-health together with us by becoming a Customer Success Manager-Onsite

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Responsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market share.
• Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership.
• Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed.
• Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations
• Ensure that eMDs and customer goals are separately understood, tracked and monitored while maintaining customer satisfaction through the delivery of all contracted receivables management services.
• Actively promote a collaborative relationship with operational staff to facilitate the most effective, efficient delivery of services to the customer and to expedite resolution of customer issues.
  
  

Your Qualification

• Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required.
• A proven record and experience as a strategic account manager/consultant with demonstrated success in customer growth and retention in revenue cycle management in the healthcare industry .
• Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.
• Excellent communication and customer care skills both written and verbal.
• Substantial organizational skills - accuracy, attention to detail, ability to multitask and prioritize.
• Ability to work under pressure and meet deadlines both independently or as a team across a shared services organization.
• Must live in driving distance to East Meadow, NY to meet customer requirements, Monday Friday.
  
  

What You Can Expect From Us

• Purpose: Become part of an important mission. At the interface between healthcare and digitization we create the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
  
  

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health.

Become part of a significant mission.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesIT Services and IT Consulting

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