What Jobs are available for Customer Success Specialists in Boise?

**Overview**
Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.
**Position Summary**
The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset.
**This position is not available to residents of** **California** **.**
**Responsibilities**
**Customer Retention & Success**
+ Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.
+ Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations.
+ Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.
**Delivery Fulfillment**
+ **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place.
+ Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers.
+ Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience.
**Account Operations**
+ Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems.
+ Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met.
+ Develop and deliver account-level reporting on performance, usage, and ROI.
**Growth & Lead Generation**
+ Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.
+ Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships.
+ Share customer insights and success stories to support marketing and sales initiatives.
Perform miscellaneous duties as assigned
**Behavioral Competencies**
+ Excellent written oral communication/presentation, and relationship-building skills
+ Strong project management and organizational skills, with the ability to juggle multiple priorities
+ Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen
+ High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics
+ Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business
+ Self-starter who provides creative and pragmatic solutions to business issues and problems
+ A positive, results-oriented attitude, with a sense of enthusiasm
**Qualifications**
+ Experience in education, certification, training services, Cyber strongly preferred
+ Proficiency with CRM systems, reporting tools, and order processing workflows
**Education and Work Experience**
+ Bachelor's degree in related field preferred, or equivalent work experience
+ 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role
**Physical and Mental Demands**
+ 25% travel required; this may increase where needed and may be required on short notice
+ Remain in a stationary position, often standing or sitting, for prolonged periods
+ Work extended hours when needed
+ Regular use of office equipment such as a computer/laptop and monitor computer screens
**Equal Employment Opportunity Statement**
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
**Job Locations** _US-Remote_
**Posted Date** _2 weeks ago_ _(10/21/2025 8:14 AM)_
**_Job ID_** _ _
**_# of Openings_** _2_
**_Category_** _Sales_

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Supervisor for the Concierge on the Customer Success Team, you will lead a specialized team of customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally.
What you'll be doing (ie. job duties):
* Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
* Achieve SLAs, productivity and quality metrics for your line of business/team members.
* Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
* Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
* Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.
* Model an investigative mentality to help address critical customer issues at the root cause.
* Represent and advocate for the customer across organizations to drive impactful changes.
* Champion clear communication with internal and external partners to align on solutions and drive results.
* Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.
* Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
* Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.
What we look for in you (ie. job requirements):
* FINRA License series 7 and 63
* FINRA License 24 OR 9 AND 10
* Experienced and passionate people leader with a proven track record of guiding and developing teams.
* Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients.
* Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
* Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
* Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
* Fantastic communication skills in order to operate across multiple departments and stakeholders.
* Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
* Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto.
Nice to haves:
* FINRA License Series 3, 4, 65, or 66.
* High level of proficiency in cryptocurrency and Coinbase products.
* Advanced degree in business, finance, project management or client experience.
Preferred Locations: Orlando, San Francisco, Seattle, Dallas/Fort Worth
Job #: 73430
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $96,305 to $13,300+ target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
96,305- 113,300 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer success is the value organization of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives-maximizing value, accelerating time to impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers.
This role includes responsibilities for Customer Success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., delivery, adoption, advocacy, retention, etc.).
**You Will:**
+ Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment, with a special focus on end-to-end accelerating value within your portfolio.
+ Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
+ Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
+ Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
+ Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
+ Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
+ Take a self-service-first approach to problem solving and navigating questions internally and externally
+ Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
+ Help create a company-wide culture of customer-centricity
**What You Bring To The Table:**
+ 7+ years experience in healthcare technology and customer facing roles (required)
+ Proven ability to build deep, trust-based relationships with customer stakeholders
+ Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything
+ Skilled at expanding relationships beyond direct contacts through rapport-building
+ Demonstrated ownership of complex, high-value customer accounts
+ Strategic thinker who connects cross-customer trends to shape value propositions.
+ Effective and empathetic internal and external communication
+ Previous experiencing working in one or more of the following areas (required):
+ Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
+ Application of RWD and RWE in the pharmaceutical and life sciences space
+ Understanding of drug development and/or clinical trials
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.
The estimated base salary range (not including variable pay) for this role is:
$120,000-$150,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .

**Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!**
The **Principal Customer Success Manager** is an experienced and highly strategic individual contributor responsible for overseeing the success of the most critical and complex customer accounts. In this role, the Principal CSM acts as a trusted advisor to high-value enterprise clients, driving customer outcomes, assisting with service delivery optimization, and contributing to revenue growth through strategic account management. The Principal CSM manages the relationship lifecycle for these key accounts, acting as the main point of contact and collaborating cross-functionally with internal teams to ensure service excellence.
This role requires a deep understanding of customer needs, a proactive approach to identifying challenges and opportunities, and the ability to influence both customer and internal stakeholders. While the Principal CSM does not manage a team, they serve as a thought leader within the Customer Success department, contributing to process improvements and best practices.
**Duties and Responsibilities:**
**Strategic Account Management**
+ Serve as the lead point of contact for high-value, strategic enterprise customers, developing strong, long-term relationships with key stakeholders and decision-makers.
+ Develop and execute tailored customer success strategies that align with the customer's business objectives, ensuring the delivery of tangible outcomes.
+ Conduct executive business reviews, providing insights on performance metrics (SLAs/KPIs), risk assessments, and recommendations for future success.
+ Drive strategic discussions with customers to identify and capitalize on opportunities for optimization, growth, and innovation in service delivery.
**Customer Advocacy and Escalation Management**
+ Act as the primary advocate for customers, ensuring their needs and concerns are heard and addressed within the company.
+ Manage and resolve complex customer issues and escalations, coordinating with internal teams to deliver timely and effective solutions.
+ Monitor customer satisfaction, anticipate challenges, and proactively address potential issues to maintain strong relationships and customer health.
**Operational Excellence**
+ Stay current with the delivery of managed services on the account (if applicable), ensuring that service levels meet or exceed contractual obligations and customer expectations.
+ Collaborate closely with internal teams (Consulting, Operations, PreSales and Sales) to ensure value alignment on customer goals, service delivery, and long-term planning.
+ Identify areas for process improvement and work with cross-functional teams to drive initiatives that enhance the customer experience.
**Revenue Growth and Business Impact**
+ Proactively identify opportunities for account expansion through up-sell and cross-sell initiatives, collaborating with Sales and Product teams to drive additional value for customers.
+ Partner with Sales and PreSales on contract renewals, contributing to negotiations and ensuring mutually beneficial terms that support both customer success and business growth.
+ Contribute to the company's overall business strategy by providing customer insights and feedback that inform product development and go-to-market efforts.
**Thought Leadership and Best Practices**
+ Act as a thought leader within the Customer Success organization, contributing to the development of best practices and innovative approaches to account management.
+ Mentor and share expertise with other CSMs, fostering a collaborative culture focused on customer-centric solutions and continuous improvement.
+ Lead by example in customer communications, project management, and issue resolution, demonstrating excellence in all aspects of account management.
**Reporting and Insights**
+ Track, analyze, and report on key metrics for assigned accounts, including customer satisfaction, retention rates, NPS, and overall health.
+ Present insights and recommendations to senior leadership, using data to influence decision-making and drive customer success strategies.
+ Regularly assess the health of key accounts, providing proactive recommendations and action plans to ensure continued success.
**Position Requirements/Qualifications:**
**Education:** Bachelor's degree required; advanced degree (MBA or equivalent) preferred.
**Experience:**
+ 10+ years of customer success, account management, or related experience in a leadership or high-impact individual contributor role, preferably in SaaS, managed services, or cloud environments.
+ 7+ years of SAP, ERP, or similar industry experience, with expertise in managing large-scale, complex enterprise accounts.
+ Demonstrated ability to manage complex, high-value customer relationships and deliver successful outcomes.
+ Proven track record of driving customer satisfaction, retention, and growth in a customer-facing role.
**Skills:**
+ Exceptional communication, presentation, and relationship-building skills, with the ability to engage and influence executive-level stakeholders.
+ Strong strategic thinking and problem-solving abilities, with the capability to develop and execute long-term customer success plans.
+ Expertise in ITIL and/or Agile frameworks, project management methodologies, and customer success platforms.
+ Proven ability to collaborate across teams and departments to achieve customer and business goals.
+ High business acumen, with the ability to identify opportunities for revenue growth and drive value for both the customer and the company.
Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, and remote work opportunities, among many other fantastic benefits ( .
We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team. We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon!
Please note that employment with NTT DATA Business Solutions is subject to the successful completion of a satisfactory background check, and we participate in E-Verify. We kindly ask that all applications be submitted directly and not through third-party agencies.
The annual base compensation range for this role will be $105,978 - $207,529. The exact compensation at which this job is filled will be determined by a number of factors including but not limited to organizational needs and the qualified candidate's skill set, certifications, and experience.
**We transform. SAP® solutions into Value**

**Location:**
Remote, United States
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Compensation:**
$181.8K - $213.7K - Offers Equity
_At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click_ here ( _._
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives.
The CSTA role is both deeply technical and commercial in nature. You will leverage a technical background (e.g. AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.
In this role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well as gain an understanding of complementary and competitive technologies. You will work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout these interactions, you will build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art data streaming platforms! Locations: US Remote
**What You Will Do:**
+ Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success.
+ Identify customer technical objections and develop strategies to address those blockers to adoption.
+ Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.
+ Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
+ Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.
+ Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
+ Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.
+ When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.
**What You Will Bring:**
+ Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience
+ Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
+ Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
+ Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
+ Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
+ Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
+ Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
+ Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
+ Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
+ Experience with Java Virtual Machine (JVM) tuning and troubleshooting
+ Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
+ Ability to learn new technologies quickly, as well as a strong interest in doing so!
+ Flexibility to travel up to 20% of the time
**What Gives You an Edge:**
+ Confluent Developer or Administrator certifications ( )
+ Experience with Apache Kafka & Apache Flink
+ Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.
*What you'll be doing:*
* Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
* Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
* Handle requests through to resolution, including collaborating across teams of subject matter specialists.
* Model an investigative mentality to help address critical customer issues at the root cause.
* Represent and advocate for the customer across organizations to drive impactful changes.
* Champion clear communication with internal and external partners to align on solutions and drive results.
* Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account.
* Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so.
* Introducing customers to newly released features or products that they may be interested in.
* Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be.
* Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
* Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues.
*What we look for in you:*
* FINRA License series 7 & 63 (will not initially be sponsoring licenses)
* Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption.
* Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment.
* Advanced knowledge of the financial services industry and securities trading.
* Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
* Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
*Nice to haves:*
* FINRA License Series 3, 4, 65, or 66.
* Knowledge of Cryptocurrency and Coinbase Products
* Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
*Note: We are only targeting candidates based in Orlando, FL at this time!*
*Job ID: G2854*
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$40.01-$40.01 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

**Permanent remote role. Candidate can be located anywhere in the U.S.**
The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption.
Responsibilities:
+ Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform.
+ Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results.
+ Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions.
+ Develop key relationships in an account to diversify client contact touch points and interaction frequency.
+ Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues.
+ Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution.
+ Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities.
+ Lead coordination efforts between clients and internal teams to ensure seamless service delivery.
+ Regularly assess customer satisfaction and implement improvements.
Skills:
+ Industry Domain: Experience within the EHS industry required
+ Advanced Client Management: Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments
+ Strategic Data Analysis: Ability to perform comprehensive data analysis.
+ Effective Presentation: Expertise in delivering persuasive presentations.
+ Integrated Coordination: Skill in facilitating collaboration across multiple teams in a matrixed environment
+ Advanced Sales Knowledge: Deep understanding of sales methodologies and practices.
+ Complex Issue Resolution: Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention
Travel Requirements:
+ 10-40% percent travel required depending on quarterly cycles & customer needs
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Permanent remote role. Candidate can be located anywhere in the U.S.**
The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption.
Responsibilities:
+ Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform.
+ Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results.
+ Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions.
+ Develop key relationships in an account to diversify client contact touch points and interaction frequency.
+ Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues.
+ Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution.
+ Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities.
+ Lead coordination efforts between clients and internal teams to ensure seamless service delivery.
+ Regularly assess customer satisfaction and implement improvements.
Skills:
+ Industry Domain: Experience within the EHS industry required
+ Advanced Client Management: Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments
+ Strategic Data Analysis: Ability to perform comprehensive data analysis.
+ Effective Presentation: Expertise in delivering persuasive presentations.
+ Integrated Coordination: Skill in facilitating collaboration across multiple teams in a matrixed environment
+ Advanced Sales Knowledge: Deep understanding of sales methodologies and practices.
+ Complex Issue Resolution: Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention
Travel Requirements:
+ 10-40% percent travel required depending on quarterly cycles & customer needs
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Location:**
Remote, United States
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Compensation:**
$181.8K - $213.7K - Offers Equity
_At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click_ here ( _._
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives.
The CSTA role is both deeply technical and commercial in nature. You will leverage a technical background (e.g. AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.
In this role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well as gain an understanding of complementary and competitive technologies. You will work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout these interactions, you will build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art data streaming platforms! Locations: US Remote
**What You Will Do:**
+ Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success.
+ Identify customer technical objections and develop strategies to address those blockers to adoption.
+ Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.
+ Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
+ Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.
+ Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
+ Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.
+ When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.
**What You Will Bring:**
+ Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience
+ Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
+ Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
+ Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
+ Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
+ Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
+ Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
+ Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
+ Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
+ Experience with Java Virtual Machine (JVM) tuning and troubleshooting
+ Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
+ Ability to learn new technologies quickly, as well as a strong interest in doing so!
+ Flexibility to travel up to 20% of the time
+ Must be Fluent in French
**What Gives You an Edge:**
+ Confluent Developer or Administrator certifications ( )
+ Experience with Apache Kafka & Apache Flink
+ Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.