52 Customer Success Specialists jobs in Boise

Customer Success Manager at Dodge Construction Network in Boise, Idaho, United States Job Description Customer Success Manager Location: Remote, United States, United States Description TheCustomer Success Manageris a key member of our Go to Market organization responsible for educating and empowering ournewSMBcustomers to realize value through their partnership with Dodgethroughtheirfirst-yearrenewa l .The Customer Success Managersupports the end-to-end customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improvethe customer experience andretention. This is a full-time position and reports directly to the Manager,CustomerSuccess. Preferred Location This is a remote, home-office role and candidates can be located anywhere in the continental United States. Travel Requirements Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. Essential Functions + Execute successful onboarding programwith new customers- including confirmation of Graduation Criteria to increase customer adoption, engagement, and time-to-value + Build and maintainstrong relationships withfirst-yearcustomersto understandtheirneeds, provide support and ensure customer satisfaction + Driveongoingcustomer engagement through customer journey with intentionaloutbound touchpoints using customer health indicators and othersupporttools + Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased + Serve as the primary point of contact forcustomers, addressing their inquiries, resolving issues and drivingvalueby using customer analytics and regular review of their accounts + Act as acustomeradvocate within the organization, ensuring thatcustomerfeedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience + Develop and execute strategic account plans forcustomer, focusing on objectives, tactics and timeliness to maximize growth and retention + Contactand secure upcoming renewals at least 120 days in advance of maturity date + Provide training and support tocustomerson using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improvefirst-yearaccount retention, including contact rate,churn,andrenewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools + Stay up to date ofjob, product, and industry-related training opportunities + Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations + Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention Education Requirement + High School Diploma or GED + Bachelor's degree and/or combination of equivalent work experiencepreferred Required Experience, Knowledge and Skills + 2+ years of relevant sales, account management, or support experience supporting SaaS based software + Proficiency in desktop software programs (Word, Excel, PowerPoint) + Ability to learn SaaS products + Basic construction industry knowledge or ability to learn construction industry knowledge + Technical skills + Superior personal integrity and ownership of outcomes + Exceptional communication skills + Relationship building and client-centric skills + Ability to coach customers on best practices and uncover pain and solution + Empathetic small business growth mindset to identify meaningful opportunities for customers benefit + SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation,problem solving, storytelling, decision making and time management, strategic planning, and critical thinking Preferred Experience, Knowledge and Skills + Working in a SaaS based environment + Previous CRM or order management experience About Dodge Construction Network Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge isthe catalyst for modern construction. Salary Disclosure Base Salary range: $ 50,000-$65,000 + monthly variable This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncappedcommissionsplans or an annual discretionary performance bonus. For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status. A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances. Reasonable Accommodation Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email . Equal Employment Opportunity Statement Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. #LI-Remote #LI-SB1 #DE-Remote To view full details and how to apply, please login or create a Job Seeker account

Location:

Remote, United States

Employment Type:

FullTime

Location Type:

Remote

Department

Customer Solutions

Compensation:

$137.3K - $161.4K - Offers Equity

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .

Overview

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives.

The CSTA role is both deeply technical and commercial in nature. You will leverage a technical background (e.g. AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.

In this role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well as gain an understanding of complementary and competitive technologies. You will work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout these interactions, you will build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art data streaming platforms! Locations: US Remote

What You Will Do:

• Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success.

• Identify customer technical objections and develop strategies to address those blockers to adoption.

• Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.

• Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)

• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.

• Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.

• Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.

• When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.

What You Will Bring:

• Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience

• Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers

• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment

• Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas

• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention

• Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context

• Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)

• Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)

• Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)

• Experience with Java Virtual Machine (JVM) tuning and troubleshooting

• Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions

• Ability to learn new technologies quickly, as well as a strong interest in doing so!

• Flexibility to travel up to 20% of the time

What Gives You an Edge:

• Confluent Developer or Administrator certifications ( )

• Experience with Apache Kafka & Apache Flink

• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc

Ready to build what's next? Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Join to apply for the Graduate Customer Success Manager role at Canonical .

Get AI-powered advice on this job and more exclusive features.

Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and ensure they have a positive experience with Canonical's offerings. They understand customer objectives and use various internal and external resources to address pain points, align expectations, and plan collaboration.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is an entry-level position within the CSM organization. While the primary focus is on the Tech segment, including store customers, you will also manage an assigned portfolio. Ubuntu attracts thousands of new users monthly; our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization. You will collaborate with other teams and participate in campaigns to engage diverse users and identify future champions.

Location: This role is remote worldwide.

• Supporting customers by resolving ticket requests.
• Enhancing documentation related to problem solving, FAQs, onboarding materials.
• Driving campaigns targeting multiple customers via digital channels.
• Identifying high potential and high risk customers from new onboardings.
• Onboarding new customers and introducing them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Collaborating with Sales and Support to develop engagement plans aligned with customer goals.
• Engaging with your customer portfolio to identify risks.
• Collecting and formatting customer feedback for product team review.

• Customer-facing experience.
• Empathy and a natural drive to help others.
• Passion for technology, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills and ability to update documentation regularly.
• Team player capable of interacting across departments.

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills.

We offer competitive worldwide compensation, reviewed annually, with additional benefits reflecting our values. Benefits include:

• Remote work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review and recognition rewards.
• Generous leave policies, maternity/paternity leave, Employee Assistance Programme.
• Opportunities to travel and meet colleagues.

Canonical is a leader in open source technology, publishing Ubuntu, a key platform for AI, IoT, and cloud. We are a remote-first company since 2004, committed to excellence and innovation.

We are an equal opportunity employer, valuing diversity and inclusion.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development

Join to apply for the Enterprise Customer Success Manager role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet in person 2-4 times a year in various international locations to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical .

Customer success is a strategic, newly established department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) build trust with their assigned customers and provide optimal navigation of Canonical's offerings. They understand customer objectives to align expectations, suggest additional services, alleviate pain points, and develop collaborative roadmaps.

Our growing Customer Success team aims to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To ensure focused support, CSMs are specialized in one of these segments:

• Mass - SMEs or large businesses starting with Canonical
• Focus - Large, established accounts
• Step Growth - High-potential customers

All CSMs support business at the company level for unassigned customers, including our Store clients.

Location: This role is remote.

Daily responsibilities include:

• Onboarding new customers and introducing products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc.
• Managing complex projects with developers, IT managers, and decision makers from various industries.
• Collaborating with Sales, Field Engineering, and Support to develop engagement plans.
• Managing a customer portfolio in a specific region, identifying growth or renewal risks.
• Leading weekly customer and business reviews with cross-functional teams to address blockers and drive resolutions.
• Advocating for customers internally to influence product roadmaps, documentation, and processes.
• Supporting customers through reactive ticket requests.
• Creating campaigns targeting multiple customers via digital activities.

Ideal candidate qualities:

• At least 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT projects.
• Excellent presentation skills for discussing complex software.
• Experience improving internal processes and delivering projects on time.
• Team-oriented with ability to collaborate across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English, with additional fluency in Spanish and Portuguese preferred.

Additional desirable skills:

• Experience with Salesforce, Jira, and CRMs.

What we offer:

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation reviews and performance bonuses.
• Additional benefits aligned with our values, including wellness programs, travel opportunities, and family leave policies.

About Canonical:

Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and support remote work since 2004. Join us to innovate and grow professionally.

Equal Opportunity Statement:

We promote diversity and are committed to a workplace free from discrimination. All applicants will be considered fairly regardless of background or identity.

• Mid-Senior level

• Full-time

• Other

• Software Development