What Jobs are available for Customer Success in Austin?

Our client is looking for a dedicated and empathetic Customer Success Advocate to join their growing team. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services. You will handle inbound inquiries via phone, email, and chat, troubleshoot technical issues, guide users through product features, and gather feedback to improve the customer experience. A key part of this role involves building strong relationships with clients, understanding their needs, and proactively offering solutions to enhance their success. You will collaborate with internal departments, including sales and product development, to relay customer insights and drive product improvements. The ideal candidate possesses excellent communication and active listening skills, a patient and professional demeanor, and a passion for helping others. Experience with CRM software and helpdesk ticketing systems is highly preferred. This hybrid position requires you to work some days remotely and some days in our Austin, Texas, US office, fostering a balance between independent work and team collaboration. You will be empowered to make a real difference in our customers' journey.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical support and troubleshoot customer issues.
• Educate customers on product features and best practices.
• Build and maintain strong customer relationships.
• Identify and escalate priority issues to appropriate internal teams.
• Gather customer feedback and contribute to service improvement initiatives.
• Assist with onboarding new customers.
• Maintain accurate customer records and interaction logs.
• Contribute to knowledge base articles and support documentation.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support or client-facing services experience.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and helpdesk software.
• Patience and empathy when dealing with customer issues.
• Ability to work independently and collaboratively in a hybrid work environment.

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Corporate Overview**
In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:
+ Build and enhance our proven security platform
+ Blend innovation and speed in a constantly evolving cloud environment
+ Analyze new threats and offer deep insight through data-driven intel
+ Collaborate with customers to help solve their toughest security challenges
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.
**The Role**
Proofpoint is seeking a dynamic and results-driven Senior Manager of Customer Success Managers to lead our Customer Success team. In this role, you will oversee a team of Customer Success Managers (CSMs) to ensure our customers achieve their desired outcomes while maximizing their value from our products and services. You will play a crucial role in driving customer satisfaction, retention, and growth, and will work closely with cross-functional teams to enhance the overall customer experience.
**Your day to day**
+ Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of excellence and accountability. Set clear performance goals and metrics for the CSM team and conduct regular performance reviews.
+ Develop and implement customer success strategies to drive adoption, engagement, and retention.
+ Establish strong relationships with key customer stakeholders to ensure their needs are met and exceeded.
+ Analyze customer health metrics and provide insights to improve customer satisfaction and reduce churn.
+ Develop reporting frameworks to track the success of customer initiatives and provide actionable insights to executive leadership.
+ Collaborate with Sales, Product, and Support teams to align on customer needs and drive holistic solutions.
+ Advocate for customer feedback and insights in product development and improvement initiatives.
+ Identify areas for improvement in customer success processes and implement best practices to enhance efficiency and effectiveness.
+ Drive the adoption of tools and technologies to streamline customer interactions and reporting.
+ Lead customer success initiatives and projects aimed at improving the customer journey and outcomes.
+ Develop training and resources for the CSM team to ensure they are equipped to support customer needs effectively.
**What you bring to the team**
+ Bachelor's degree in Business, CIS or a related field; MBA preferred.
+ 10+ years of experience in customer success, account management, or related roles, with at least 5 years in a leadership position.
+ Proven track record of managing and developing high-performing teams.
+ Strong understanding of customer success metrics and methodologies.
+ Excellent communication, interpersonal, and relationship-building skills.
+ Ability to analyze data and provide insights to drive decision-making.
+ Proficiency in customer relationship management (CRM) software and analytics tools.
+ Travel: Minimal to light travel (25%+)
**Why Proofpoint**
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

**Overview**
Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.
**Position Summary**
The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset.
**This position is not available to residents of** **California** **.**
**Responsibilities**
**Customer Retention & Success**
+ Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.
+ Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations.
+ Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.
**Delivery Fulfillment**
+ **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place.
+ Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers.
+ Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience.
**Account Operations**
+ Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems.
+ Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met.
+ Develop and deliver account-level reporting on performance, usage, and ROI.
**Growth & Lead Generation**
+ Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.
+ Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships.
+ Share customer insights and success stories to support marketing and sales initiatives.
Perform miscellaneous duties as assigned
**Behavioral Competencies**
+ Excellent written oral communication/presentation, and relationship-building skills
+ Strong project management and organizational skills, with the ability to juggle multiple priorities
+ Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen
+ High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics
+ Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business
+ Self-starter who provides creative and pragmatic solutions to business issues and problems
+ A positive, results-oriented attitude, with a sense of enthusiasm
**Qualifications**
+ Experience in education, certification, training services, Cyber strongly preferred
+ Proficiency with CRM systems, reporting tools, and order processing workflows
**Education and Work Experience**
+ Bachelor's degree in related field preferred, or equivalent work experience
+ 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role
**Physical and Mental Demands**
+ 25% travel required; this may increase where needed and may be required on short notice
+ Remain in a stationary position, often standing or sitting, for prolonged periods
+ Work extended hours when needed
+ Regular use of office equipment such as a computer/laptop and monitor computer screens
**Equal Employment Opportunity Statement**
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
**Job Locations** _US-Remote_
**Posted Date** _2 weeks ago_ _(10/21/2025 8:14 AM)_
**_Job ID_** _ _
**_# of Openings_** _2_
**_Category_** _Sales_

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Supervisor for the Concierge on the Customer Success Team, you will lead a specialized team of customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally.
What you'll be doing (ie. job duties):
* Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
* Achieve SLAs, productivity and quality metrics for your line of business/team members.
* Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
* Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
* Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.
* Model an investigative mentality to help address critical customer issues at the root cause.
* Represent and advocate for the customer across organizations to drive impactful changes.
* Champion clear communication with internal and external partners to align on solutions and drive results.
* Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.
* Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
* Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.
What we look for in you (ie. job requirements):
* FINRA License series 7 and 63
* FINRA License 24 OR 9 AND 10
* Experienced and passionate people leader with a proven track record of guiding and developing teams.
* Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients.
* Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
* Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
* Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
* Fantastic communication skills in order to operate across multiple departments and stakeholders.
* Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
* Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto.
Nice to haves:
* FINRA License Series 3, 4, 65, or 66.
* High level of proficiency in cryptocurrency and Coinbase products.
* Advanced degree in business, finance, project management or client experience.
Preferred Locations: Orlando, San Francisco, Seattle, Dallas/Fort Worth
Job #: 73430
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $96,305 to $13,300+ target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
96,305- 113,300 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Account Manager
Why YOU want this position
At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.
We are currently seeking a highly driven Account Manager to join our Sales team in Austin, TX or Houston, TX. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest growing sector. Enverus is the right company at the right time.
Performance Objectives
+ Establish and enhance prospective relationships through targeted campaigns, executive briefings, partner relationship building, and value creation;
+ Consultative Selling Style to research and deliver a relevant Point of View to every interaction
+ Experience in aligning value at the C-Suite level
+ Professional Selling Acumen along with thorough opportunity qualification;
Accurately align Enverus solutions to an organizations' overarching board directives;
+ Display a consistent record of success in achieving or exceeding assigned revenue objectives while maintaining high levels of customer satisfaction and integrity;
+ Experience selling, aligning and prioritizing multiple product offerings in a fast-paced environment
+ Effective leadership of Enverus personnel through the entire lifecycle of a sales pursuit as well as develop tailored presentations and business case justifications;
+ Consistently enter and maintain relevant sales data and prospective client correspondence into the appropriate database and systems, including pipeline management, company database and requested reports;
+ Experienced focused approached to pipeline generation to cover 3X quota
+ Additional duties may be assigned, as required.
Candidate Profile
+ 5+ years of selling software solutions
+ Bachelors Degree desired, not required
+ Recent experience selling enterprise SaaS based solutions highly preferred
+ Experience in the energy space desired;
+ Proven networking, negotiation, qualification and closing skills;
+ Must possess an executive presence, be polite, professional and appropriate demeanor with all current and potential clients;
+ Superior communication skills, both verbal and written, with the ability to effectively communicate complex information to executives, including business case development and ROI justification;
+ Strong time management and follow-up skills;
+ Self-motivated and a natural drive to succeed;
+ Strong analytical and interpersonal skills;
+ Strategic Selling Training experience desired- Ex: Miller Heiman, Sandler, Challenger Method
+ Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Access and Outlook.
Enverus offers comprehensive benefits to our employees to include:
+ Medical
+ Dental
+ Vision
+ Income Protection (disability, life/AD&D, critical illness, accident)
+ Employee Assistance Program (EAP)
+ Healthcare Spending Account (HSA), Commuter
+ Lifestyle & Wellbeing Program
+ Pet Insurance
Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.
The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer success is the value organization of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives-maximizing value, accelerating time to impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers.
This role includes responsibilities for Customer Success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., delivery, adoption, advocacy, retention, etc.).
**You Will:**
+ Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment, with a special focus on end-to-end accelerating value within your portfolio.
+ Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
+ Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
+ Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
+ Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
+ Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
+ Take a self-service-first approach to problem solving and navigating questions internally and externally
+ Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
+ Help create a company-wide culture of customer-centricity
**What You Bring To The Table:**
+ 7+ years experience in healthcare technology and customer facing roles (required)
+ Proven ability to build deep, trust-based relationships with customer stakeholders
+ Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything
+ Skilled at expanding relationships beyond direct contacts through rapport-building
+ Demonstrated ownership of complex, high-value customer accounts
+ Strategic thinker who connects cross-customer trends to shape value propositions.
+ Effective and empathetic internal and external communication
+ Previous experiencing working in one or more of the following areas (required):
+ Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
+ Application of RWD and RWE in the pharmaceutical and life sciences space
+ Understanding of drug development and/or clinical trials
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.
The estimated base salary range (not including variable pay) for this role is:
$120,000-$150,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .

**Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!**
The **Principal Customer Success Manager** is an experienced and highly strategic individual contributor responsible for overseeing the success of the most critical and complex customer accounts. In this role, the Principal CSM acts as a trusted advisor to high-value enterprise clients, driving customer outcomes, assisting with service delivery optimization, and contributing to revenue growth through strategic account management. The Principal CSM manages the relationship lifecycle for these key accounts, acting as the main point of contact and collaborating cross-functionally with internal teams to ensure service excellence.
This role requires a deep understanding of customer needs, a proactive approach to identifying challenges and opportunities, and the ability to influence both customer and internal stakeholders. While the Principal CSM does not manage a team, they serve as a thought leader within the Customer Success department, contributing to process improvements and best practices.
**Duties and Responsibilities:**
**Strategic Account Management**
+ Serve as the lead point of contact for high-value, strategic enterprise customers, developing strong, long-term relationships with key stakeholders and decision-makers.
+ Develop and execute tailored customer success strategies that align with the customer's business objectives, ensuring the delivery of tangible outcomes.
+ Conduct executive business reviews, providing insights on performance metrics (SLAs/KPIs), risk assessments, and recommendations for future success.
+ Drive strategic discussions with customers to identify and capitalize on opportunities for optimization, growth, and innovation in service delivery.
**Customer Advocacy and Escalation Management**
+ Act as the primary advocate for customers, ensuring their needs and concerns are heard and addressed within the company.
+ Manage and resolve complex customer issues and escalations, coordinating with internal teams to deliver timely and effective solutions.
+ Monitor customer satisfaction, anticipate challenges, and proactively address potential issues to maintain strong relationships and customer health.
**Operational Excellence**
+ Stay current with the delivery of managed services on the account (if applicable), ensuring that service levels meet or exceed contractual obligations and customer expectations.
+ Collaborate closely with internal teams (Consulting, Operations, PreSales and Sales) to ensure value alignment on customer goals, service delivery, and long-term planning.
+ Identify areas for process improvement and work with cross-functional teams to drive initiatives that enhance the customer experience.
**Revenue Growth and Business Impact**
+ Proactively identify opportunities for account expansion through up-sell and cross-sell initiatives, collaborating with Sales and Product teams to drive additional value for customers.
+ Partner with Sales and PreSales on contract renewals, contributing to negotiations and ensuring mutually beneficial terms that support both customer success and business growth.
+ Contribute to the company's overall business strategy by providing customer insights and feedback that inform product development and go-to-market efforts.
**Thought Leadership and Best Practices**
+ Act as a thought leader within the Customer Success organization, contributing to the development of best practices and innovative approaches to account management.
+ Mentor and share expertise with other CSMs, fostering a collaborative culture focused on customer-centric solutions and continuous improvement.
+ Lead by example in customer communications, project management, and issue resolution, demonstrating excellence in all aspects of account management.
**Reporting and Insights**
+ Track, analyze, and report on key metrics for assigned accounts, including customer satisfaction, retention rates, NPS, and overall health.
+ Present insights and recommendations to senior leadership, using data to influence decision-making and drive customer success strategies.
+ Regularly assess the health of key accounts, providing proactive recommendations and action plans to ensure continued success.
**Position Requirements/Qualifications:**
**Education:** Bachelor's degree required; advanced degree (MBA or equivalent) preferred.
**Experience:**
+ 10+ years of customer success, account management, or related experience in a leadership or high-impact individual contributor role, preferably in SaaS, managed services, or cloud environments.
+ 7+ years of SAP, ERP, or similar industry experience, with expertise in managing large-scale, complex enterprise accounts.
+ Demonstrated ability to manage complex, high-value customer relationships and deliver successful outcomes.
+ Proven track record of driving customer satisfaction, retention, and growth in a customer-facing role.
**Skills:**
+ Exceptional communication, presentation, and relationship-building skills, with the ability to engage and influence executive-level stakeholders.
+ Strong strategic thinking and problem-solving abilities, with the capability to develop and execute long-term customer success plans.
+ Expertise in ITIL and/or Agile frameworks, project management methodologies, and customer success platforms.
+ Proven ability to collaborate across teams and departments to achieve customer and business goals.
+ High business acumen, with the ability to identify opportunities for revenue growth and drive value for both the customer and the company.
Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, and remote work opportunities, among many other fantastic benefits ( .
We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team. We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon!
Please note that employment with NTT DATA Business Solutions is subject to the successful completion of a satisfactory background check, and we participate in E-Verify. We kindly ask that all applications be submitted directly and not through third-party agencies.
The annual base compensation range for this role will be $105,978 - $207,529. The exact compensation at which this job is filled will be determined by a number of factors including but not limited to organizational needs and the qualified candidate's skill set, certifications, and experience.
**We transform. SAP® solutions into Value**

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
**About the role**
The Client Success Partner will be responsible for building and delivering on programs that help drive the adoption, developer fluency, and ease of use of MongoDB, measured by the growth in MongoDB apps built by the customers, the increased adoption of MongoDB products and features like vector search, and the retention of the customer's MongoDB install base.While doing so, this role will direct multiple, post-sale delivery resources dedicated to servicing our strategic customer including but not limited to (Technical Account Managers (TAM), Named Technical Support Engineers (NTSE), Resident Consulting Engineers (RCE)), Project Managers. In addition to this cross-functional oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account.
This role will serve as the primary post-sale point of contact between our organization and the customer and will require strong executive relationship skills internally and externally. This includes ensuring alignment of customer program-based objectives, timely delivery of technological solutions, and overall customer satisfaction. The successful candidate will possess strong leadership, executive communication skills, and high organizational skills in their workflows, operating in a very structured manner to ensure all aspects of the relationship are meticulously managed. They will have a proven track record of successfully managing complex projects, programs and customer relationships. Additionally, they will demonstrate the ability to provide forward-looking insights, anticipate future needs, and drive continuous improvement to enhance the customer experience.
This role can be based hybrid out of our New York City, Seattle, Los Angeles, Chicago, Austin, Minneapolis, or Boston office.
**What you will be doing**
People Leadership
+ Recruit, mentor, develop and directly lead individuals on the CSM team assigned to the account
Account Planning and Execution
+ Develop and implement comprehensive programs outlining key deliverables, milestones, and resource allocations across MongoDB and the customer teams. Examples include collaborating with the customer's Cloud center of excellence to define and implement strategies that remove technological blockers and facilitate the ongoing consumption and implementation of MongoDB Enterprise Advanced and Atlas.
+ Gather customer priorities and align resources to execute against customer initiatives, at times needing to manage and coordinate multiple delivery functions within a single initiative
+ Act as the primary post-sale point of contact between the organization and the customer, cultivating strong relationships with customer executives and stakeholders
+ Proactively identify risks at the account level and develop mitigation strategies in collaboration with cross-functional teams
+ Develop the account strategy in partnership with the Regional Director and Strategic Account Executive including activities, deliverables, and measures of success
+ Increase the executive relationships established within the account and conduct Executive Business Reviews at an account level
+ Serve as an internal point of escalation to delegate and distribute tasks to ensure timely completion or project activities to drive programs forward
Stakeholder Management
+ Cultivate and maintain trusted relationships with customer stakeholders, including executives and technical leads
+ Effectively communicate project updates, milestones, and risks to both internal and external stakeholders
+ Serve as the escalation point for critical project issues, providing timely updates and recommendations to senior management
Risk Management and Issue Resolution
+ Take decisive action to address any issues or challenges that arise during project execution
+ Provide regular updates and reports to high-level executives, translating technical details into strategic insights
Strategic Planning and Forward-Looking Insights
+ Provide strategic guidance and forward-looking insights to both internal and external stakeholders
+ Collaborate with customer executives to identify long-term business objectives and align project activities against those measures accordingly
Performance Monitoring and Quality Assurance
+ Monitor the performance of the engagement against agreed metrics, ensuring adherence to timelines and quality standards
+ Conduct regular engagement and business reviews with the C-level customer stakeholders to assess outcomes delivered, risks and overall customer satisfaction levels
+ Champion a culture of excellence and accountability within the project team
**What you will bring to the table**
+ Bachelor's degree in Business Administration, Engineering, Computer Science, or related field; Master's degree preferred with 1-2 years of management experience, preferably in a customer success or account management capacity
+ 12+ years relevant experience in CS, AM, Client Services, or similar customer-facing roles
+ 9+ years of experience in managing enterprise customers with a multi million TCV with complex technology landscape, for a fast paced SaaS product / portfolio. Accountable for governance and business reviews with C/EVP level executives
+ Proven track record of delivering high net retention and growing accounts by discovering new business case and opportunities to embed more product and value added services
+ High organizational skills in workflows, operating in a very structured manner to ensure meticulous management of all project aspects
+ Proven ability to provide a forward-looking view, anticipating future customer needs, market trends, and technological advancements
+ Customer-focused mindset with a commitment to delivering exceptional service and building long-term relationships with key accounts
+ Ability to navigate and mitigate risks effectively, with a focus on problem-solving and proactive issue resolution
+ Demonstrated experience building relationships and delivering value to technical decision makers, economic buyers, and executives (CTO, CIO)
+ Proven experience contributing to global CS programs
+ Prior exposure to database, cloud and infrastructure technology is a plus
+ Strong leadership and communication skills
**Why join now**
+ MongoDB invests heavily in the development of each of our new hires & continuous career development
+ Best in breed trainings, including our comprehensive GTM Bootcamps and development programs
+ New hire stock equity (RSUs) and employee stock purchase plan
+ Generous and competitive benefits (parental leave, fertility & wellbeing support)
+ Friendly and inclusive workplace culture - Learn more about what it's like to work at MongoDB ( drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy ( , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Req ID:
MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDB's base salary range for this role in the U.S. is:
$113,000-$222,000 USD

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Microsoft Customer Success Manager is responsible for retention and growth of SHI Microsoft business within a given region. The Customer Success Manager will work closely with SHI sellers and build Microsoft seller and leader relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with select customers each month, helping them with Microsoft product road map, transition to the cloud, and ensuring a positive customer experience with SHI.
The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.
This position is required to report to the SHI Austin, TX office location as determined by SHI management.  
Role Description
+ Managing the customer experience through monthly meetings around products and licensing
+ Executing against given key performance indicators including customer retention, growth of customers business, and selling MRR services.
+ Engaging and building relationships with your Microsoft partners in the field to effectively co-sell
+ Working with SHI sales to ensure they are reviewing Microsoft roadmaps with stakeholders within the customers organization.
+ Continuous learning and development on new product technology offerings and Microsoft specific offerings and programs.
+ Assisting in training SHI Sales on Microsoft products & programs and how customers can benefit by using their core products.
+ Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth
+ Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role
+ Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback
+ Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies
+ Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
+ Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities
+ Provide support and direction to project teams to ensure successful delivery and synchronization of service projects
+ Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
+ Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers
+ Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs
Behaviors and Competencies
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
Impact and Influence: Can persuade others to consider different perspectives.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Business Acumen: Can analyze financial and operational data to make informed decisions.
Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
Results Orientation: Can set personal goals and work towards them, achieving results consistently.
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Skill Level Requirements
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
- Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
- In-depth understanding of Cisco's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of Cisco technologies - Intermediate
- Ability to articulate Cisco Smartnet renewal program - Intermediate
Other Requirements
- Completed Bachelor's Degree or relevant work experience required
- Ability to travel to SHI, Partner, and Customer Events
- 2-4 years of experience in a technical, business, or sales role
- 1+ year of experience selling Cisco products
The estimated annual pay range for this position is $0,000 - 250,000 which includes a base salary plus commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status