30,430 Customer Support jobs in the United States

We are seeking a friendly and motivated Customer Support Assistant to join our team. You will be responsible for providing prompt and professional assistance to customers, resolving issues, and ensuring a positive experience with our products and services.

• Respond to customer inquiries via phone, email, and live chat
• Troubleshoot and resolve customer issues efficiently and courteously
• Document customer interactions and maintain accurate records
• Process returns, exchanges, and refunds according to company policy
• Escalate complex issues to appropriate team members when necessary
• Provide product information and guide customers through processes
• Follow up with customers to ensure complete satisfaction
• Contribute to team efforts to improve support procedures

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Patience and ability to handle difficult situations professionally
• Basic computer skills and typing proficiency
• Problem-solving mindset with attention to detail
• Reliable, punctual, and team-oriented

• Previous customer service experience
• Familiarity with helpdesk or ticketing systems
• Bilingual abilities (a plus)

• Competitive hourly wage and benefits package
• Comprehensive training program
• Supportive and inclusive work environment
• Opportunities for advancement

We are looking for a dedicated and empathetic Customer Support Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our customers, addressing their needs and concerns with efficiency and care. This role requires excellent communication skills, a problem-solving mindset, and the ability to work under pressure. You will play a key role in maintaining our company’s reputation for outstanding customer service.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and build a loyal customer base.
• Collaborate with the team to identify and grow opportunities within the territory.
• Provide feedback on the efficiency of the customer service process.

Requirements:

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

The Remote Customer Support Specialist provides exceptional assistance to customers by resolving issues, answering questions, and ensuring a smooth experience with the company’s products or services. Operating fully online, this role requires strong communication skills, empathy, and technical proficiency.

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
• Troubleshoot product or service issues and provide accurate, efficient resolutions.
• Guide customers through processes such as account setup, product usage, and order tracking.
• Document interactions, feedback, and resolutions in the company’s CRM system.
• Maintain up-to-date knowledge of products, services, and company policies.
• Track and report recurring issues or trends to help improve the customer experience.
• Meet or exceed service performance metrics such as response time, satisfaction score, and issue resolution.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer support, help desk, or related field.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Reliable internet connection and a distraction-free workspace.

• 100% work-from-home flexibility.
• Internet and equipment reimbursement

As a Remote Customer Support Specialist, you’ll provide outstanding support to IT customers via email, live chat, and phone, ensuring high satisfaction. You’ll resolve technical inquiries related to software, cloud services, and IT solutions, troubleshooting issues efficiently. Your role involves documenting interactions accurately, escalating complex cases to technical teams, and suggesting process improvements. Collaborating with IT specialists and product teams, you’ll uphold top-tier service standards. Using tools like Zendesk or Intercom, you’ll manage inquiries and track performance effectively. The position requires excellent communication skills, a customer-first mindset, and the ability to work independently across global time zones. You’ll support Horizon Innovations’ cutting-edge IT solutions, helping businesses achieve seamless technology experiences. Join a dynamic, innovative team that values empathy, excellence, and proactive problem-solving in customer support. This role offers the opportunity to grow professionally while making a tangible impact on customer success in the IT industry. Be part of a company driving digital transformation through exceptional service and innovative technology solutions

We are seeking a dedicated and empathetic Customer Support Specialist to join our remote team. In this role, you will be the first point of contact for our customers, providing timely, accurate, and friendly support across multiple channels. You’ll help resolve issues, answer questions, and ensure a seamless customer experience that reflects our company’s values.