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Job Description

Job Description

Where A-Players Thrive.

We're an employee-owned, vertically-integrated builder of some of America's most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

We're Looking For A: Facebook Ads Intern who is excited to learn about Facebook advertising and digital marketing. As a Facebook Media Buying Intern, you'll support our Media Buying team by learning how we manage and optimize Facebook ad campaigns. You'll get hands-on experience with ad setup, performance tracking, creative brainstorming, and reporting.

Location: Remote (Woodland Hills, CA)

What You'll Be Doing:

• Support the setup and management of Facebook ad campaigns.
• Assist in monitoring campaign performance and preparing reports.
• Participate in brainstorming sessions to help come up with new ad ideas.
• Learn how to test ad creatives and targeting strategies.
• Help troubleshoot campaign issues and flag anything that looks off.
• Work with team members to learn internal tools and processes.
• Stay curious and up-to-date on digital marketing trends and social platforms.

Qualifications (Note: We strongly encourage you to apply even if you don't tick ALL of these boxes.):

• Interest in Facebook ads and digital marketing
• Organized and detail-oriented with strong time management skills
• Comfortable working in Google Sheets/Excel
• Clear communicator and a team player
• Eager to learn and open to feedback
• Bonus: Some familiarity with Facebook Ads Manager or ad creative tools

Golden Perks & Benefits:

• Through our charity sponsorships, you can make a positive impact on communities worldwide. We've donated over $.1 million to date.
• Professional development opportunities with mentorship, continuous learning programs, empowering you to progress and excel in your career.
• For those coming into our Woodland Hills, CA office, you'll find a fully stocked kitchen and a free on-site gym .
• Virtual and in-person company events , like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.

To read more about our Perks & Benefits, click here .

The base salary range is 17.00- 20.00 per hour.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote"

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

#LI-Remote

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Note to Recruiting Agencies: At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won't pay any fees for placements. Thank you for your understanding.

Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters will only contact applicants from our official company e-mail domain, ( ) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will never send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at to verify its validity.

Click here to learn more about general internet safety and our hiring practices.

Click here to view our Privacy Notice to Job Applicants.

**Summary:**
Meta is looking for a Brand Marketer with experience re-energizing established brands at scale. In this role, you will be a part of Facebook Brand Marketing efforts to restage the Facebook brand, recruit and engage a new generation of users - from crafting the strategy to executing marketing initiatives and full-funnel campaigns that drive business growth, user value and brand relevance. We are looking for someone who thrives in an ambiguous environment, is skilled at leading complex cross-functional initiatives with a wide-range of stakeholders, and is a strategic problem-solver who understands the business impact of efficient and effective operations. This is a highly cross-functional role that requires strategic, organization and communication skills, and the capacity to manage various teams and stakeholders effectively.
**Required Skills:**
Facebook Brand Marketing Manager Responsibilities:
1. Develop brand marketing initiatives: Lead the development of campaigns and go-to-market strategy for our brand campaigns and tentpole moments - that meets our short and long term business goals
2. Insights driven: Inform our overall global brand strategy based on in-depth understanding of users, product, business landscape in key markets
3. Work with cross-functional teams: Work with partners including Product Marketing, Consumer Insights, Decision Science, Communications, Planning and Media Investment, Creative X (In-house Creative and Production Agency), Media and Advertising Agencies, Growth Marketing and Product Management to enable informed business decisions and deliver marketing initiatives
4. Team support and communication: Support the team through effective communication, proactive problem-solving, and information distribution
5. Internal partnerships and influence: Work with a growing team of Brand Strategists, Integrated Marketers, Social & Communications teams to deliver on business priorities
6. Campaign reporting and updates: Track performance of campaigns to provide data-backed insights to optimize campaigns, find new opportunity areas, and report success to leadership
7. Strategy & execution: Strategic, tactical, and executional responsibilities, such as define, implement, manage, and refine organizational operations, rhythms of business, and ways of working
8. Develop efficient and effective processes to manage Meta Marketing's critical work streams and priority launches
9. Build and manage workback schedules and hold members of the full cross-functional team accountable to deliver on time
10. Establish a communication structure to report out updates, progress, and project status to stakeholders
11. Support the implementation of annual planning processes
**Minimum Qualifications:**
Minimum Qualifications:
12. 7+ years of experience in brand marketing for consumer tech brands of global scale
13. Work experience in technology, including understanding of technical audiences, products and technologies
14. Experience working in cross-functional teams, collaborating with creative, research, analytics and digital marketing channel teams
15. Experience with creative production, managing external agencies or internal creative teams to build best in class campaign work
16. Content and digital marketing experience
17. In-depth experience in landing successful product value propositions with clear brand point of view
18. Experience in leading large multi-million dollar campaigns with an understanding of communications and media planning
19. Experience working with media and creative agencies, connecting brand & business agendas to develop breakthrough ideas for brand marketing
20. Extensive experience connecting product & brand marketing agenda, capacity to operate in both lanes
21. Experience bringing a tech product's brand positioning into product design & GTM
**Public Compensation:**
$122,000/year to $176,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

**Summary:**
The mission of the Marketing Insights team is to understand the needs, experiences, behaviors, and attitudes of our users and customers to maximize the value Meta can deliver across our platforms and services. Our team are experts in research technique and practice, but our differentiator is how we act as full-stack partners to help identify and actualize the marketing strategies that connect people and businesses to meaningful experiences.We are seeking a Marketing Insights Researcher to join our Outbound Brand team, working with our marketing organization to shape how people realize the promise of Facebook. The marketing team is tasked with identifying ways to evolve our marketing practice, bringing our promise to people in multiple ways wherever they are. The focus of this role is to help them figure out how to deliver our message across a wide variety of channels, how to identify mutually beneficial partnerships that build our brand in ways that align with our strategy, and how to create synergies across these so they are cumulative to consumers. While we do run campaigns, more of our work is meeting people where they are in resourceful and evergreen ways and you will help create and optimize this system. A successful Marketing Insights person in this role has identified gaps where a brand is and where it wants to be and figured out what partnerships can deliver that, and then help activate the idea. You are an experienced researcher who uses your craft to make things happen.
**Required Skills:**
Marketing Insights Researcher: Facebook Responsibilities:
1. Develop the learning agendas to support progress on business goals
2. Design and execute quantitative and qualitative research to support decision-making, strategic planning and shape marketing/brand strategies, campaign development, product development, retail/channel strategy
3. Translate research findings into actionable insights with clear recommendations
4. producing highly effective communication that motivates people to apply learnings in marketing and across the organization
**Minimum Qualifications:**
Minimum Qualifications:
5. Research Expertise: 5+ years of research experience. High degree of qualitative and quantitative research expertise, with a background applying it in a business context to drive decision-making and raise relevance of new opportunities
6. Marketing Expertise: Proven expertise in shaping insights-driven marketing campaigns and product launches from definition to execution, with a focus on shaping strategy, driving alignment, and delivering business outcomes
7. Strategic skills: Experience building strategies for brands. Adept at navigating ambiguity, identifying problems to solve, setting priorities, and driving learning agendas with minimal guidance
8. Highly Curious & Strategic Thinker: You always think of the key questions we need to solve for and how answering these can move the business forward. You are skilled at identifying opportunities and thinking outside the box
9. Experience of working effectively within a changing environment, and pivoting to the areas of greatest opportunity. This is like running a small business, with limited resources
10. You have implemented big marketing efforts through channels without "television ads." You have demonstrated experience with a wide variety of alternative marketing tactics
**Preferred Qualifications:**
Preferred Qualifications:
11. Experience working with multi-channel marketing that integrates communications to alternative marketing to on-platform integrations to creator driven programming to classic ads/marketing
12. 3+ years working at an agency that does alternative marketing (such as an agency that does brand activations, partnerships, "IRL" real life integrations, influencer/creator led strategies etc)
13. In-depth knowledge on how to identify/implement partnerships, social, and/or activation marketing
**Public Compensation:**
$138,000/year to $188,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

**Summary:**
Meta is looking for a Brand Marketer with experience re-energizing established brands at scale. In this role, you will be a part of Facebook Brand Marketing efforts to restage the Facebook brand, recruit and engage a new generation of users - from crafting the strategy to executing marketing initiatives and full-funnel campaigns that drive business growth, user value and brand relevance. We are looking for someone who thrives in an ambiguous environment, is skilled at leading complex cross-functional initiatives with a wide-range of stakeholders, and is a strategic problem-solver who understands the business impact of efficient and effective operations. This is a highly cross-functional role that requires strategic, organization and communication skills, and the capacity to manage various teams and stakeholders effectively.
**Required Skills:**
Facebook Brand Marketing Manager Responsibilities:
1. Develop brand marketing initiatives: Lead the development of campaigns and go-to-market strategy for our brand campaigns and tentpole moments - that meets our short and long term business goals
2. Insights driven: Inform our overall global brand strategy based on in-depth understanding of users, product, business landscape in key markets
3. Work with cross-functional teams: Work with partners including Product Marketing, Consumer Insights, Decision Science, Communications, Planning and Media Investment, Creative X (In-house Creative and Production Agency), Media and Advertising Agencies, Growth Marketing and Product Management to enable informed business decisions and deliver marketing initiatives
4. Team support and communication: Support the team through effective communication, proactive problem-solving, and information distribution
5. Internal partnerships and influence: Work with a growing team of Brand Strategists, Integrated Marketers, Social & Communications teams to deliver on business priorities
6. Campaign reporting and updates: Track performance of campaigns to provide data-backed insights to optimize campaigns, find new opportunity areas, and report success to leadership
7. Strategy & execution: Strategic, tactical, and executional responsibilities, such as define, implement, manage, and refine organizational operations, rhythms of business, and ways of working
8. Develop efficient and effective processes to manage Meta Marketing's critical work streams and priority launches
9. Build and manage workback schedules and hold members of the full cross-functional team accountable to deliver on time
10. Establish a communication structure to report out updates, progress, and project status to stakeholders
11. Support the implementation of annual planning processes
**Minimum Qualifications:**
Minimum Qualifications:
12. Work experience in technology, including understanding of technical audiences, products and technologies
13. In-depth experience in landing successful product value propositions with clear brand point of view
14. Experience in leading large multi-million dollar campaigns with an understanding of communications and media planning
15. Experience bringing a tech product's brand positioning into product design & GTM
**Public Compensation:**
$122,000/year to $176,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

**Summary:**
The mission of the Marketing Insights team is to understand the needs, experiences, behaviors, and attitudes of our users and customers to maximize the value Meta can deliver across our platforms and services. Our team are experts in research technique and practice, but our differentiator is how we act as full-stack partners to help identify and actualize the marketing strategies that connect people and businesses to meaningful experiences.We are seeking a Marketing Insights Researcher to join our Outbound Brand team, working with our marketing organization to shape how people realize the promise of Facebook. The marketing team is tasked with identifying ways to evolve our marketing practice, bringing our promise to people in multiple ways wherever they are. The focus of this role is to help them figure out how to deliver our message across a wide variety of channels, how to identify mutually beneficial partnerships that build our brand in ways that align with our strategy, and how to create synergies across these so they are cumulative to consumers. While we do run campaigns, more of our work is meeting people where they are in resourceful and evergreen ways and you will help create and optimize this system. A successful Marketing Insights person in this role has identified gaps where a brand is and where it wants to be and figured out what partnerships can deliver that, and then help activate the idea. You are an experienced researcher who uses your craft to make things happen.
**Required Skills:**
Marketing Insights Researcher: Facebook Responsibilities:
1. Develop the learning agendas to support progress on business goals
2. Design and execute quantitative and qualitative research to support decision-making, strategic planning and shape marketing/brand strategies, campaign development, product development, retail/channel strategy
3. Translate research findings into actionable insights with clear recommendations
4. producing highly effective communication that motivates people to apply learnings in marketing and across the organization
**Minimum Qualifications:**
Minimum Qualifications:
5. Research Expertise: 5+ years of research experience. High degree of qualitative and quantitative research expertise, with a background applying it in a business context to drive decision-making and raise relevance of new opportunities
6. Marketing Expertise: Proven expertise in shaping insights-driven marketing campaigns and product launches from definition to execution, with a focus on shaping strategy, driving alignment, and delivering business outcomes
7. Strategic skills: Experience building strategies for brands. Adept at navigating ambiguity, identifying problems to solve, setting priorities, and driving learning agendas with minimal guidance
8. Highly Curious & Strategic Thinker: You always think of the key questions we need to solve for and how answering these can move the business forward. You are skilled at identifying opportunities and thinking outside the box
9. Experience of working effectively within a changing environment, and pivoting to the areas of greatest opportunity. This is like running a small business, with limited resources
10. You have implemented big marketing efforts through channels without "television ads." You have demonstrated experience with a wide variety of alternative marketing tactics
**Preferred Qualifications:**
Preferred Qualifications:
11. Experience working with multi-channel marketing that integrates communications to alternative marketing to on-platform integrations to creator driven programming to classic ads/marketing
12. 3+ years working at an agency that does alternative marketing (such as an agency that does brand activations, partnerships, "IRL" real life integrations, influencer/creator led strategies etc)
13. In-depth knowledge on how to identify/implement partnerships, social, and/or activation marketing
**Public Compensation:**
$138,000/year to $188,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

**Summary:**
Meta is looking for a Brand Marketer with experience re-energizing established brands at scale. In this role, you will be a part of Facebook Brand Marketing efforts to restage the Facebook brand, recruit and engage a new generation of users - from crafting the strategy to executing marketing initiatives and full-funnel campaigns that drive business growth, user value and brand relevance. We are looking for someone who thrives in an ambiguous environment, is skilled at leading complex cross-functional initiatives with a wide-range of stakeholders, and is a strategic problem-solver who understands the business impact of efficient and effective operations. This is a highly cross-functional role that requires strategic, organization and communication skills, and the capacity to manage various teams and stakeholders effectively.
**Required Skills:**
Facebook Brand Marketing Manager Responsibilities:
1. Develop brand marketing initiatives: Lead the development of campaigns and go-to-market strategy for our brand campaigns and tentpole moments - that meets our short and long term business goals
2. Insights driven: Inform our overall global brand strategy based on in-depth understanding of users, product, business landscape in key markets
3. Work with cross-functional teams: Work with partners including Product Marketing, Consumer Insights, Decision Science, Communications, Planning and Media Investment, Creative X (In-house Creative and Production Agency), Media and Advertising Agencies, Growth Marketing and Product Management to enable informed business decisions and deliver marketing initiatives
4. Team support and communication: Support the team through effective communication, proactive problem-solving, and information distribution
5. Internal partnerships and influence: Work with a growing team of Brand Strategists, Integrated Marketers, Social & Communications teams to deliver on business priorities
6. Campaign reporting and updates: Track performance of campaigns to provide data-backed insights to optimize campaigns, find new opportunity areas, and report success to leadership
7. Strategy & execution: Strategic, tactical, and executional responsibilities, such as define, implement, manage, and refine organizational operations, rhythms of business, and ways of working
8. Develop efficient and effective processes to manage Meta Marketing's critical work streams and priority launches
9. Build and manage workback schedules and hold members of the full cross-functional team accountable to deliver on time
10. Establish a communication structure to report out updates, progress, and project status to stakeholders
11. Support the implementation of annual planning processes
**Minimum Qualifications:**
Minimum Qualifications:
12. 7+ years of experience in brand marketing for consumer tech brands of global scale
13. Work experience in technology, including understanding of technical audiences, products and technologies
14. Experience working in cross-functional teams, collaborating with creative, research, analytics and digital marketing channel teams
15. Experience with creative production, managing external agencies or internal creative teams to build best in class campaign work
16. Content and digital marketing experience
17. In-depth experience in landing successful product value propositions with clear brand point of view
18. Experience in leading large multi-million dollar campaigns with an understanding of communications and media planning
19. Experience working with media and creative agencies, connecting brand & business agendas to develop breakthrough ideas for brand marketing
20. Extensive experience connecting product & brand marketing agenda, capacity to operate in both lanes
21. Experience bringing a tech product's brand positioning into product design & GTM
**Public Compensation:**
$122,000/year to $176,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Join to apply for the Customer Success Manager-Facebook Ads role at Predictive Sales AI a Spectrum Communications & Consulting LLC Brand

3 days ago Be among the first 25 applicants

Join to apply for the Customer Success Manager-Facebook Ads role at Predictive Sales AI a Spectrum Communications & Consulting LLC Brand

Job Title: Customer Success Manager-Facebook Ads

Location: Chicago IL-Remote/Hybrid

About Us

Predictive Sales AI is at the forefront of transforming the home services industry with AI-driven software. We empower businesses to make smarter decisions, increase efficiency, and unlock new growth opportunities. As part of our growth, we are seeking an experienced Customer Success Manager-Facebook Ads who thrives in a fast-paced, innovative environment.

Are you passionate about supporting business growth through innovative products that are reshaping the industry? At Predictive Sales AI, we're revolutionizing the home services market with cutting-edge AI-driven software, and were looking for a talented Customer Success Manager-Facebook Ads to join our dynamic team. If you're passionate about advancing financial practices while supporting tech-focused clients, we want to hear from you!

Job Overview

As a Customer Success Manager-Facebook Ads at Predictive Sales AI, you will be responsible for driving client success by ensuring they fully leverage the capabilities of our AI-driven software and digital marketing solutions. You will act as the primary point of contact for a portfolio of clients, helping them maximize their investment in the PSAI platform. Your key focus will be on guiding clients through the setup and execution of paid social media campaigns (primarily on Facebook), while continuously optimizing these campaigns to deliver maximum return on investment (ROI).

This is a strategic and highly collaborative role that blends customer success, digital marketing expertise, and business development. The ideal candidate will have a passion for working closely with clients, coaching them on best practices, and delivering exceptional value that drives long-term satisfaction and growth.

Key Responsibilities

• Client Relationship & Retention: Be the trusted advisor for a portfolio of clients, building strong, long-lasting relationships, ensuring high satisfaction, and proactively addressing any concerns to foster continued success with the PSAI platform.
• Facebook Ads Strategy & Optimization: Coach clients on developing, executing, and optimizing high-performing Facebook Ad campaigns. This includes guiding them through ad setup, audience targeting, budget allocation, creative best practices, and continuous performance analysis (CTR, ROI, cost per lead, etc.).
• PSAI Platform Expertise: Become an expert in the PSAI platform's full suite of AI-driven tools and features. Educate clients on how to integrate the software effectively into their digital marketing strategy to achieve specific business outcomes.
• Performance Analysis & Reporting: Regularly review client campaign performance metrics and KPIs, providing actionable insights and data-driven recommendations for improvement. Work collaboratively to adjust strategies to meet and exceed client business objectives.
• Strategic Digital Marketing Advisor: Advise clients on holistic digital marketing strategies, emphasizing how our AI tools can enhance their paid social efforts and overall lead generation.
• Cross-Functional Collaboration: Partner closely with our product, sales, and marketing teams. Provide valuable client feedback to inform product enhancements, share best practices, and contribute to client success stories and educational content.
• Identify Growth Opportunities: Proactively identify opportunities to expand service utilization and present relevant new features, services, and upgrades that align with evolving client needs.
  
  

Desired Traits

We are looking for an individual who is organized, proactive, and detail-oriented. In this role, you will work closely with teams across the company. Heres what were looking for:

• Strong analytical and problem-solving abilities.
• Highly organized, with a keen eye for detail and accuracy.
• Excellent oral, written, and interpersonal communication skills.
• Demonstrated ownership and follow-through on tasks.
• Customer service-focused with a solution-oriented approach.
• Professional demeanor and composure.
  
  

Required Skills And Experience

• 2+ years of dedicated Customer Success Management experience.
• Proven hands-on experience with Facebook Ads Manager and Facebook Business Manager, including setting up, managing, and optimizing various campaign types.
• Experience writing, testing, and analyzing paid social ad campaigns with a focus on ROI.
• Direct experience dealing with clients, ideally in a B2B or B2C setting.
• Exceptional communication (written and verbal), presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities, capable of interpreting data to drive actionable insights.
• Highly organized, detail-oriented, and able to manage a diverse client portfolio effectively.
• Customer service-focused with a proactive, solution-oriented approach.
• Fundamental understanding of the digital marketing landscape, including search marketing principles.
  
  

Why Join Us?

• Innovative Environment: Be part of a forward-thinking company that values creativity and encourages the exploration of new ideas.
• Professional Growth: Access opportunities for continuous learning and career advancement within a supportive and dynamic team.
• Comprehensive Benefits: Enjoy a competitive salary, performance-based bonuses, flexible work arrangements, and a robust benefits package.
• Collaborative Culture: Work in a team-oriented environment where collaboration and mutual respect drive our success.
  
  

If you're ready to be part of an innovative, growth-oriented team, apply today!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Software Development

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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Summary:

Within Facebook's Discovery organization, the Feed pillar is seeking a UX Research Manager to lead our flagship product. Feed is at the center of the knot for Facebook, being the primary surface for engagement and revenue growth. To many of Facebook's users, Feed is Facebook. People go to Facebook's 'landing page' to deepen connections to friends & family, but also want to find inspiration, information, and entertainment. Seamless experiences and hyper-personalized content underlie the success of Feed and ultimately all our products. A successful leader will be devoted to driving measurable improvement for our users and the product. Our UX Research team is designing for a road range of experiences, perspectives and backgrounds across the globe, which requires us to understand the behaviors of the people behind them. UX researchers tackle some of the most complex challenges to gain insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. At Facebook, we employ a variety of qualitative and quantitative research methods to accomplish our goals, including surveys, usability tests, diary studies and 1:1 interviews. We value a wide-range of perspectives and stem from many different backgrounds-geographically, educationally and philosophically. We come from industry and academia, with roots in anthropology, design research, economics, HCI, human factors, market research, political science, sociology, social computing, and social psychology, among others. Facebook has a wide-ranging set of products - it's ripe for research. But figuring out the right research, the appropriate involvement, and the ideal touch points is a delicate balance, especially in a process-averse environment.

Required Skills:

UX Research Manager, Facebook Feed Responsibilities:

1. Manage a user experience research team

2. Collaborating with product, engineering, design, data science and product marketing

3. Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation

4. Identify gaps and solutions for future growth and scale within the team or organization, including system, product, function, partnership and/or organization opportunities

5. Responsible for the quality of the team, including coaching, growing individual contributors and coaching under-performing team members

6. Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value

7. Have a point of view about strategic decisions, using insights from the team. Understand how to influence stakeholders and leaders to implement the best ideas

Minimum Qualifications:

Minimum Qualifications:

1. Bachelor's degree or significant experience conducting user research with meaningful business impact

2. 8+ years of experience conducting primary research (either qualitative or quantitative) across the full product lifecycle, end-to-end (designing, fielding, analyzing and reporting out data)

3. 2+ years of experience directly managing, coaching and developing full-time researchers

4. Experience building teams over time through hiring, growing, and retaining researchers

5. Experience directly managing across different research methodologies, and guiding a research team to develop generative, iterative, and evaluative research plans

6. Experience building and setting research strategy that connects with business strategy

7. Experience working with a variety of cross functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing)

8. Understand complex technical product areas (e.g. recommendation ranking)

Preferred Qualifications:

Preferred Qualifications:

1. Graduate degree (Master's or PhD) with industry experience

2. Experience with consumer products, consumer insights, or product development

3. Direct experience with ranking, recommendations

Public Compensation:

$163,000/year to $226,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Summary:

Within Facebook's Discovery organization, the Feed pillar is seeking a UX Research Manager to lead our flagship product. Feed is at the center of the knot for Facebook, being the primary surface for engagement and revenue growth. To many of Facebook's users, Feed is Facebook. People go to Facebook's 'landing page' to deepen connections to friends & family, but also want to find inspiration, information, and entertainment. Seamless experiences and hyper-personalized content underlie the success of Feed and ultimately all our products. A successful leader will be devoted to driving measurable improvement for our users and the product. Our UX Research team is designing for a road range of experiences, perspectives and backgrounds across the globe, which requires us to understand the behaviors of the people behind them. UX researchers tackle some of the most complex challenges to gain insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. At Facebook, we employ a variety of qualitative and quantitative research methods to accomplish our goals, including surveys, usability tests, diary studies and 1:1 interviews. We value a wide-range of perspectives and stem from many different backgrounds-geographically, educationally and philosophically. We come from industry and academia, with roots in anthropology, design research, economics, HCI, human factors, market research, political science, sociology, social computing, and social psychology, among others. Facebook has a wide-ranging set of products - it's ripe for research. But figuring out the right research, the appropriate involvement, and the ideal touch points is a delicate balance, especially in a process-averse environment.

Required Skills:

UX Research Manager, Facebook Feed Responsibilities:

1. Manage a user experience research team

2. Collaborating with product, engineering, design, data science and product marketing

3. Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation

4. Identify gaps and solutions for future growth and scale within the team or organization, including system, product, function, partnership and/or organization opportunities

5. Responsible for the quality of the team, including coaching, growing individual contributors and coaching under-performing team members

6. Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value

7. Have a point of view about strategic decisions, using insights from the team. Understand how to influence stakeholders and leaders to implement the best ideas

Minimum Qualifications:

Minimum Qualifications:

1. Bachelor's degree or significant experience conducting user research with meaningful business impact

2. 8+ years of experience conducting primary research (either qualitative or quantitative) across the full product lifecycle, end-to-end (designing, fielding, analyzing and reporting out data)

3. 2+ years of experience directly managing, coaching and developing full-time researchers

4. Experience building teams over time through hiring, growing, and retaining researchers

5. Experience directly managing across different research methodologies, and guiding a research team to develop generative, iterative, and evaluative research plans

6. Experience building and setting research strategy that connects with business strategy

7. Experience working with a variety of cross functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing)

8. Understand complex technical product areas (e.g. recommendation ranking)

Preferred Qualifications:

Preferred Qualifications:

1. Graduate degree (Master's or PhD) with industry experience

2. Experience with consumer products, consumer insights, or product development

3. Direct experience with ranking, recommendations

Public Compensation:

$163,000/year to $226,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at