Showing 36 Hardware jobs in Las Vegas
Hardware Specialist
Posted 20 days ago
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Job Description
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
U.S. Bank is seeking a Hardware Support Specialist with move/add/change support and break/fix support experience to contribute toward the success of our technology initiatives. Installs, relocates, reconfigures, removes, and maintains hardware, voice, and online data processing equipment.
Assists with records and audits of equipment, space, and spare parts inventories. Supports the installation, additions, moves, and changes to POS systems. Provides break/fix on-site support for all equipment within merchant's locations.
Grants emergency access to critical environments within a high-risk facility to vendors and other business line staffing.
Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
**Basic Qualifications**
+ High school diploma or equivalent, OR
+ Technical or vocational certification
+ At least 2 years' experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers.
+ At least 2 years' experience within a total information technology (IT) environment.
+ Seeking a bilingual candidate (Korean / English preferred)
**Preferred Skills/Experience**
+ Basic understanding in:
+ IT standards, procedures, policy
+ Basic understanding in:
+ Mainframe hardware
+ Networking/communications hardware
+ Mid-range hardware
+ Server hardware
+ Storage hardware
**Working experience in:**
+ IT environment
+ Hardware infrastructure
+ Change control
+ Technical troubleshooting
+ H/W installation and support
+ Telecommunications
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits:**
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
**E-Verify**
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $27.50 - $36.68
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
**Posting may be closed earlier due to high volume of applicants.**
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Principal Hardware Engineer, AI Systems
Posted 5 days ago
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Job Description
- Leading the design and development of custom AI accelerators and server hardware.
- Architecting and implementing high-performance, low-power solutions for machine learning workloads.
- Collaborating with software engineers and data scientists to optimize hardware for AI algorithms.
- Defining hardware requirements and specifications for next-generation AI systems.
- Overseeing the entire hardware development lifecycle, from concept to production.
- Conducting in-depth performance analysis, thermal management, and signal integrity studies.
- Managing external hardware vendors and manufacturing partners.
- Staying at the forefront of advancements in semiconductor technology, AI, and high-performance computing.
- Mentoring junior hardware engineers and contributing to technical strategy.
Qualifications:
- Master's or Ph.D. in Electrical Engineering, Computer Engineering, or a related field.
- 12+ years of experience in hardware design, with a focus on complex systems and ASICs/FPGAs.
- Proven expertise in designing hardware for AI/ML applications.
- Extensive knowledge of high-speed digital design, DDR memory interfaces, PCIe, and networking.
- Familiarity with system-level architecture and performance tuning for AI workloads.
- Experience with hardware description languages (e.g., Verilog, VHDL) and simulation tools.
- Strong understanding of power delivery networks and thermal design considerations.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work autonomously and lead technical initiatives in a remote environment.
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Procurement Category Manager, IT Hardware & Software
Posted today
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Job Description
Responsibilities:
- Develop and execute category strategies for IT Hardware and Software, including sourcing, negotiation, and supplier management.
- Conduct thorough market analysis to identify potential suppliers, assess market trends, and benchmark pricing.
- Lead complex sourcing events, including RFPs (Request for Proposals) and RFQs (Request for Quotations).
- Negotiate contracts, terms, and conditions with IT vendors to achieve cost savings and favorable agreements.
- Manage supplier relationships, monitor performance, and ensure adherence to contract obligations.
- Collaborate with IT stakeholders across the organization to understand their needs and translate them into procurement requirements.
- Identify opportunities for cost reduction, process improvement, and risk mitigation within the IT procurement function.
- Ensure compliance with company procurement policies and procedures.
- Develop and maintain category dashboards and performance metrics.
- Stay abreast of emerging technologies and their potential impact on IT procurement strategies.
- Provide guidance and support to other procurement team members as needed.
- Bachelor's degree in Business Administration, Supply Chain Management, Information Technology, or a related field.
- Minimum of 5 years of experience in procurement, with a specialization in IT Hardware and Software categories.
- Demonstrated success in developing and implementing category strategies.
- Strong negotiation and contract management skills.
- In-depth knowledge of the IT hardware and software market, including common vendors, pricing models, and licensing agreements.
- Experience with e-procurement tools and systems.
- Excellent analytical and problem-solving skills.
- Strong understanding of supply chain principles and best practices.
- Exceptional communication and interpersonal skills, with the ability to build rapport with internal stakeholders and external suppliers.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Familiarity with IT security and compliance requirements is a plus.
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Senior Technical Support Specialist
Posted today
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Job Description
Responsibilities include diagnosing and resolving high-level technical problems reported by end-users, documenting all support interactions and resolutions accurately, and escalating unresolved issues to appropriate engineering teams. You will be responsible for creating and maintaining technical documentation, knowledge base articles, and user guides to empower users and support staff. This role requires a proactive approach to identifying recurring issues and recommending systemic solutions. The Senior Technical Support Specialist will also play a key role in training junior support staff and contributing to the continuous improvement of support processes and tools.
Qualifications include a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years supporting complex enterprise-level systems, is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent communication skills, both written and verbal, are critical for effectively interacting with users of varying technical aptitudes. The ability to remain calm under pressure and provide empathetic support is paramount. This is an on-site position in our Las Vegas office, demanding excellent customer service skills and a commitment to resolving issues efficiently. Join our team and be the go-to expert for technical challenges.
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Senior Technical Support Engineer
Posted 4 days ago
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Job Description
Key Responsibilities:
- Provide high-level technical support to clients via phone, email, and remote sessions, addressing complex software issues.
- Diagnose, troubleshoot, and resolve advanced technical problems related to our client's products.
- Escalate unresolved issues to engineering or development teams, acting as the liaison between clients and internal technical staff.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior technical support staff on product functionality and support best practices.
- Analyze support trends and provide feedback to product management and development teams for product improvements.
- Participate in product testing and provide input on usability and performance.
- Manage client escalations and ensure timely resolution of critical issues.
- Conduct root cause analysis for recurring technical problems.
- Contribute to the continuous improvement of support processes and client satisfaction metrics.
- Identify opportunities for proactive support and client education.
- Maintain accurate records of client interactions and resolutions in the CRM system.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- A minimum of 5 years of experience in technical support, helpdesk, or a similar client-facing technical role.
- Proven expertise in troubleshooting complex software issues, preferably in an enterprise environment.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and database technologies.
- Familiarity with scripting languages (e.g., Python, PowerShell) is a plus.
- Excellent diagnostic and analytical skills with a methodical approach to problem-solving.
- Outstanding customer service and interpersonal skills, with the ability to remain calm and professional under pressure.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
- Experience working with CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to work independently and as part of a collaborative team in a hybrid work environment.
- Must be authorized to work in the US.
This role offers a compelling opportunity to make a significant impact on client success and contribute to the growth of an innovative technology company. Our client provides a competitive salary, comprehensive benefits, and a supportive work environment.
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Remote Technical Support Engineer
Posted 5 days ago
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Job Description
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues via phone, email, and chat.
- Diagnose and resolve software, hardware, and network-related problems.
- Analyze system logs and diagnostic information to identify root causes of issues.
- Document technical solutions, procedures, and product issues in a clear and concise manner.
- Collaborate with engineering teams to escalate bugs and work towards resolutions.
- Develop and maintain technical documentation and knowledge base articles.
- Proactively monitor customer systems and identify potential issues.
- Contribute to the improvement of support processes and tools.
- Stay current with product updates and new technologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support or a similar role.
- In-depth knowledge of operating systems (Windows, macOS, Linux) and networking concepts (TCP/IP, DNS, VPN).
- Proficiency in troubleshooting complex software and hardware issues.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
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Senior Technical Support Engineer
Posted 6 days ago
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Senior Technical Support Engineer
Posted 6 days ago
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Job Description
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues.
- Diagnose and resolve software, hardware, and network-related problems.
- Serve as an escalation point for critical customer support requests.
- Collaborate with engineering and product teams to resolve bugs and implement fixes.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Train and mentor junior technical support staff.
- Analyze support trends to identify product improvements and training needs.
- Ensure timely and effective resolution of customer tickets while maintaining high satisfaction rates.
- Participate in on-call rotation as needed.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar role.
- In-depth knowledge of operating systems (Windows, Linux, macOS), networking protocols (TCP/IP, DNS, DHCP), and common applications.
- Experience with troubleshooting network connectivity, server issues, and application errors.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work independently and manage multiple priorities effectively.
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
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Senior Technical Support Engineer
Posted 12 days ago
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Job Description
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex software issues via phone, email, and remote access tools.
- Diagnose, document, and resolve software defects and customer-reported problems in a timely manner.
- Escalate unresolved issues to the engineering team with detailed technical information and reproduction steps.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Analyze support trends to identify recurring issues and provide feedback to product development teams for product improvements.
- Guide customers through complex configurations, installations, and integrations.
- Mentor junior support engineers, sharing expertise and best practices.
- Participate in on-call rotations to provide 24/7 support as needed.
- Collaborate with cross-functional teams including engineering, product management, and sales to ensure a cohesive customer experience.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, preferably in a software environment.
- Proven expertise in troubleshooting complex software applications and operating systems (Windows, macOS, Linux).
- Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S) and databases (SQL).
- Experience with scripting languages (e.g., Python, PowerShell) for diagnostic purposes is a plus.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to work independently and manage time effectively in a remote work environment.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Customer-focused mindset with a passion for helping others.
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Lead Technical Support Engineer
Posted 12 days ago
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Job Description
Key Responsibilities:
- Lead and mentor a team of technical support engineers, providing guidance and support.
- Handle escalated customer support requests, troubleshooting and resolving complex technical issues across hardware and software.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support ticket queues, ensuring timely and effective resolution of customer issues.
- Analyze support trends and identify root causes of recurring problems, escalating to engineering or product teams as needed.
- Contribute to the improvement of support processes and tools.
- Train new support team members.
- Act as a point of contact for critical customer escalations.
- Collaborate with product development and quality assurance teams to provide feedback on product usability and identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Contribute to proactive customer engagement and issue prevention strategies.
- Maintain accurate records of customer interactions and technical solutions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or helpdesk roles, with at least 1-2 years in a lead or senior capacity.
- Proven ability to troubleshoot and resolve complex technical issues for end-users.
- Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in (Specify relevant industry, e.g., SaaS, hardware support, enterprise software) is a plus.
- Experience creating technical documentation and training materials.
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