What Jobs are available for IT Support Specialist in Austin?

Our client, a rapidly growing technology solutions provider, is looking for a motivated and experienced Technical Support Specialist II to join their dedicated customer service team based in Austin, Texas, US . This is a fully remote position, offering the flexibility to work from anywhere within the US. As a Technical Support Specialist II, you will be the primary point of contact for customers seeking assistance with our client's cutting-edge software products. You will diagnose and resolve complex technical issues, provide timely and effective solutions, and ensure a high level of customer satisfaction. This role requires a deep understanding of software troubleshooting, excellent communication skills, and a passion for helping users succeed.

Responsibilities:

• Provide Tier 2/3 technical support to customers via phone, email, and chat, addressing complex software and hardware issues.
• Troubleshoot, diagnose, and resolve escalated customer issues, ensuring minimal downtime and disruption.
• Document all support interactions, resolutions, and knowledge base articles thoroughly and accurately.
• Collaborate with engineering and product teams to identify product bugs, suggest improvements, and relay customer feedback.
• Manage and prioritize a queue of support tickets, ensuring timely resolution according to service level agreements (SLAs).
• Develop and deliver training materials and sessions for customers and internal support staff on product features and best practices.
• Stay current with product updates, new releases, and industry trends to provide the most effective support.
• Contribute to the continuous improvement of support processes and tools.
• Proactively identify potential customer issues and provide preventative solutions.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in troubleshooting software applications, operating systems (Windows, macOS), and network connectivity.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Strong understanding of cloud technologies (AWS, Azure, GCP) is a plus.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.
• Ability to work independently and manage time effectively in a remote work environment.
• Customer-centric mindset with a commitment to delivering outstanding service.

This is a fantastic opportunity to join a forward-thinking company and contribute to its success in delivering exceptional customer experiences. If you are a problem-solver with a knack for technology and a dedication to customer satisfaction, apply today!

Our client, a rapidly growing technology firm, is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their vital customer service team based in Austin, Texas, US . This role is crucial for providing advanced technical assistance and problem resolution to our diverse clientele. The ideal candidate will possess deep technical expertise, exceptional troubleshooting skills, and a strong commitment to delivering outstanding customer experiences. You will be responsible for handling complex support escalations, diagnosing intricate software and hardware issues, and contributing to the improvement of support processes and knowledge base documentation. This position requires a proactive approach to problem-solving and the ability to communicate technical information clearly and concisely to both technical and non-technical users. Responsibilities include: providing high-level technical support to customers via phone, email, and chat; diagnosing and resolving complex software, hardware, and network issues; managing and prioritizing support tickets and escalations; documenting technical solutions and creating knowledge base articles; mentoring and assisting junior support staff; identifying recurring technical issues and collaborating with engineering teams for long-term solutions; maintaining detailed records of customer interactions and resolutions; contributing to the continuous improvement of customer support processes and tools; staying up-to-date with product updates and technical advancements; ensuring customer satisfaction by providing timely and effective solutions. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience; minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity; extensive knowledge of operating systems (Windows, macOS), networking protocols, and common software applications; strong troubleshooting and diagnostic skills; excellent communication, interpersonal, and customer service skills; ability to explain complex technical concepts to non-technical users; experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud); ability to work independently and as part of a team in a fast-paced environment. This is an excellent opportunity for a seasoned technical support professional to advance their career in a dynamic tech company.

Description
Robert Half is actively partnering with a nationally based client to identify a highly skilled IT Support Specialist (contract-to-hire) to provide advanced technical support across a multi-site operation. Please note, this position is onsite 5 days per week in Austin, Texas and may require travel to regional locations.
Key Responsibilities:
+ Respond to and prioritize technical support requests related to hardware, software, and network issues
+ Troubleshoot and resolve complex technical problems; escalate when necessary
+ Configure and maintain workstations, printers, and enterprise applications
+ Support network connectivity and assist with configuration tests
+ Utilize remote tools to diagnose and resolve issues for users across multiple locations
+ Deliver high-touch support to senior leadership, ensuring timely resolution of critical issues
+ Lead IT onboarding and offboarding processes, including account provisioning and equipment management
+ Manage inventory of IT assets and mobile devices, and coordinate with vendors for procurement and servicing
+ Create and maintain technical documentation and user guides
+ Conduct training sessions to support technology adoption and best practices
+ Research and recommend tools and systems to meet operational needs
Requirements
Qualifications:
+ Preferred certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, Azure Administrator Associate, Modern Desktop Administrator Associate
+ Ability to align IT solutions with business objectives
+ Proven experience mentoring junior staff and foster growth
+ Experience adhering to IT policies and organizational standards
+ Commitment to continuous improvement and professional development
+ Ability to collaborate effectively across functions and various stakeholders
+ Experience interpreting data and resolving ambiguous situations independently
+ Excellent customer service skills with the ability to communicate complex information clearly
Contract Benefit Offerings:
+ Healthcare (medical, dental, and vision plans)
+ 401(k) and retirement plans
+ Commuter benefits
+ Employee and vendor discounts
+ Employee Assistance Program (EAP)
+ And many more!
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership.
**Key Responsibilities:**
+ Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees.
+ Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory.
+ Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion.
+ Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration.
+ Prepare detailed reports summarizing findings from territory surveys and eligibility assessments.
+ Collaborate with the franchise sales team to align territory plans with overall business objectives.
**WHO YOU ARE (Qualifications)**
+ Strong interpersonal and communication skills to effectively engage with shop owners and managers.
+ Ability to conduct detailed surveys and analyze geographic and business data.
+ Self-motivated with excellent organizational skills and attention to detail.
+ Previous experience in franchise development, sales, or territory management is a plus.
+ Valid driver's license and willingness to travel within assigned territories.
+ The position requires approximately 90% overnight travel.
+ High School Diploma Required.The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
#LI-KS1
#LI-Remote
**WHO IS MATCO**
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit .
**BENEFITS**
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Our client is looking for a proactive and customer-centric Customer Support Specialist to join their vibrant team in **Austin, Texas, US**. This hybrid role offers the perfect blend of in-office collaboration and remote flexibility. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues across various communication channels, including phone, email, and chat.

The ideal candidate possesses outstanding communication and problem-solving skills, with a genuine passion for helping others. You should be proficient in using customer relationship management (CRM) software and have a knack for quickly learning new technologies. A high school diploma or equivalent is required; some college coursework or customer service experience is highly preferred. You must be patient, empathetic, and able to remain calm and professional under pressure.

Key responsibilities include diagnosing and resolving customer issues, providing information about products and services, processing orders and returns, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions accurately, contributing to knowledge base articles, and providing feedback to improve customer experience. The ability to multitask and manage your time effectively is crucial in this fast-paced environment.

This role demands a strong work ethic and a commitment to delivering exceptional customer service. You will work collaboratively with team members to ensure a seamless customer journey and contribute to a positive team atmosphere. Join our client and be a key player in ensuring customer satisfaction and loyalty. This hybrid arrangement allows for team synergy while offering personal flexibility.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Austin, Texas, US . This role is crucial in ensuring our customers receive exceptional service and support. The ideal candidate will be a strong communicator, adept at problem-solving, and passionate about delivering positive customer experiences. This position offers a hybrid work model, combining the benefits of in-office collaboration with remote flexibility.

Primary responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot and resolve customer issues, ensuring customer satisfaction and retention. This involves documenting customer interactions and feedback in our CRM system. Educating customers on product features and functionalities to enhance their experience will also be a key part of the role.

The Customer Support Specialist will collaborate with other departments to address complex customer issues and provide feedback for product and service improvements. You will be expected to maintain a high level of product knowledge and stay updated on company policies and procedures. Adhering to service level agreements (SLAs) and contributing to team goals will be vital for success.

A High School diploma or equivalent is required; an Associate's or Bachelor's degree is a plus. Prior experience in a customer service or helpdesk role is highly desirable. Excellent verbal and written communication skills are essential. Proficiency in using CRM software and other support tools is beneficial. Strong problem-solving abilities and a patient, customer-centric attitude are paramount. The ability to multitask and manage time effectively in a dynamic environment is also important. This is an excellent opportunity to grow your career in customer service within a supportive and collaborative team.

Our client, a dynamic technology company in Austin, Texas, US , is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is essential in providing exceptional assistance to our user base, ensuring a positive and seamless experience with our innovative products and services. The ideal candidate will possess outstanding communication skills, both written and verbal, with the ability to effectively troubleshoot and resolve customer inquiries across multiple channels, including phone, email, and live chat. Responsibilities include understanding customer needs, providing accurate product information, guiding users through technical issues, and escalating complex problems when necessary. You will maintain detailed records of customer interactions and feedback, contributing to continuous improvement of our support processes and product offerings. A strong understanding of our client's technology solutions and a passion for helping others are crucial. The ability to multitask, manage time effectively, and remain patient and professional under pressure is key. You will be part of a collaborative team environment, working closely with other support specialists, and technical teams to ensure swift and effective resolutions. This position requires a proactive approach to problem-solving and a commitment to delivering outstanding customer service that builds loyalty and satisfaction. Our client offers a supportive work environment, opportunities for professional development, and the chance to be part of a forward-thinking company.

Our client is looking for a dedicated and experienced Senior Remote Technical Support Specialist to join their expanding customer service team. This is a fully remote position, offering flexibility and the opportunity to provide expert assistance to clients from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with our software products and services. Your role will involve diagnosing complex technical issues, guiding users through step-by-step solutions, and escalating unresolved problems to higher-level support or development teams. The ideal candidate possesses exceptional troubleshooting skills, a deep understanding of IT systems, networks, and common software applications, and a passion for delivering outstanding customer service. You should be comfortable explaining technical concepts to non-technical users and maintaining a positive, empathetic attitude even in challenging situations. Key responsibilities include managing support tickets through a helpdesk system, documenting troubleshooting steps and solutions, contributing to the knowledge base, and identifying recurring issues to recommend product improvements. This role requires excellent communication abilities, a strong work ethic, and the capacity to work independently while collaborating effectively with a distributed team. Join us to make a significant impact on user satisfaction and product success from anywhere in the US.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Guide users through step-by-step solutions to technical problems.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering).
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
• Identify trends in support requests and provide feedback for product improvements.
• Assist in training junior support staff.
• Maintain high levels of customer satisfaction through efficient and effective support.
• Stay current with product updates and industry best practices in technical support.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3-5 years of experience in a technical support or helpdesk role, with a focus on complex problem-solving.
• Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, VPN), and common productivity software.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent analytical and troubleshooting skills.
• Outstanding verbal and written communication skills, with the ability to clearly explain technical concepts.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote environment.
• Experience supporting SaaS products is a plus.

Our client, a rapidly growing technology firm, is looking for a skilled Technical Support Specialist (Tier 2) to join their fully remote support team. In this role, you will be the frontline for resolving complex technical issues reported by our user base, ensuring minimal disruption to their operations. You will investigate, diagnose, and troubleshoot software and hardware problems, providing timely and effective solutions. This includes managing support tickets, documenting solutions, and escalating unresolved issues to appropriate engineering teams. Key responsibilities involve providing expert guidance on product usage, collaborating with development teams to identify and resolve bugs, and contributing to the knowledge base with detailed technical articles and FAQs. The ideal candidate has a strong technical aptitude, excellent problem-solving skills, and a passion for customer service. Proven experience in a technical support role, with a deep understanding of operating systems, network protocols, and common software applications, is essential. Familiarity with CRM and ticketing systems is a must. This position is 100% remote, offering the flexibility to work from any location within the US. Candidates must possess a reliable internet connection and a dedicated workspace conducive to professional remote work. You will be expected to adhere to strict service level agreements (SLAs) and maintain a high level of customer satisfaction. This is a fantastic opportunity to be part of an innovative company, contribute to user success, and grow your technical expertise in a supportive and dynamic remote environment. We are committed to providing outstanding support and seek individuals who share that dedication.