What Jobs are available for IT Support Specialist in Las Vegas?
Showing 64 IT Support Specialist jobs in Las Vegas
Sales Support Specialist
89102 Las Vegas, Nevada
Cengage Group
Posted 7 days ago
Job Viewed
Job Description
**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see are seeking a dedicated and meticulous Sales Support Specialist (SSS) to join our dynamic team. This unique position supports our sales representatives in both operational and digital capacities. Key responsibilities include aiding with administrative tasks, providing exceptional customer care, troubleshooting technical issues, and optimizing digital platforms.
The ideal candidate will thrive in a collaborative environment, possess strong communication skills, and have a passion for customer care and results. This role offers an excellent opportunity for individuals interested in gaining customer-facing experience and considering a future career in sales. If you have remarkable organizational abilities and can manage various projects while providing outstanding service to customers and team members, consider joining our passionate team. This could be the perfect opportunity for you!
**What you'll do:**
+ Support Sales Operations: Help the team with internal requests and daily operations to secure the achievement of the sales effort.
+ Effective Communication: Coordinate and communicate effectively with sales personnel and customers via phone and web conferencing.
+ Maintain Business Relationships: Provide updates on content, support interactions, manage orders, and assist faculty with digital solutions needs.
+ Proficient Use of Technology: Use technology communication tools proficiently to support operations.
+ Build Lasting Relationships: Employ clear, concise, and professional communication to establish and uphold connections with crucial individuals throughout designated accounts.
+ Focus on Digital Journey: Ensure correct digital product setup and fulfillment, focusing on enhancing the digital customer journey.
+ Technical Troubleshooting: Diagnose and troubleshoot reported customer technical issues effectively.
+ Data Analysis: Pull and analyze reports from internal systems to assist with opportunity and territory analysis.
+ Issue Resolution: Help diagnose the root cause of technical issues and navigate organizational processes to achieve resolution.
+ Commitment and Ownership: Follow through on commitments, demonstrate a clear sense of ownership, and take personal responsibility for decisions, actions, and outcomes.
+ CRM Maintenance: Update and maintain the CRM as needed.
+ Collaborative Efforts: Work efficiently with internal and external contacts to support the sales team in achieving sales goals.
+ Other duties as assigned by management.
**Skill you will need:**
+ Associate degree or equivalent experience with a successful record of accomplishment desired; At least two years of successful sales, technical support, customer service, or proven experience preferred
+ Exceptional written and verbal communication skills
+ Strong problem-solving skills with the ability to communicate next steps clearly
+ Highly flexible and adaptable to change
+ Ability to build and maintain strong relationships with key customers
+ Proficiency in PC and Microsoft Office applications
+ Experience working with digital products/applications
+ Demonstrated experience managing business needs and planning
+ Proven track record of independently balancing multiple tasks and priorities
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$19.00 - $24.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see are seeking a dedicated and meticulous Sales Support Specialist (SSS) to join our dynamic team. This unique position supports our sales representatives in both operational and digital capacities. Key responsibilities include aiding with administrative tasks, providing exceptional customer care, troubleshooting technical issues, and optimizing digital platforms.
The ideal candidate will thrive in a collaborative environment, possess strong communication skills, and have a passion for customer care and results. This role offers an excellent opportunity for individuals interested in gaining customer-facing experience and considering a future career in sales. If you have remarkable organizational abilities and can manage various projects while providing outstanding service to customers and team members, consider joining our passionate team. This could be the perfect opportunity for you!
**What you'll do:**
+ Support Sales Operations: Help the team with internal requests and daily operations to secure the achievement of the sales effort.
+ Effective Communication: Coordinate and communicate effectively with sales personnel and customers via phone and web conferencing.
+ Maintain Business Relationships: Provide updates on content, support interactions, manage orders, and assist faculty with digital solutions needs.
+ Proficient Use of Technology: Use technology communication tools proficiently to support operations.
+ Build Lasting Relationships: Employ clear, concise, and professional communication to establish and uphold connections with crucial individuals throughout designated accounts.
+ Focus on Digital Journey: Ensure correct digital product setup and fulfillment, focusing on enhancing the digital customer journey.
+ Technical Troubleshooting: Diagnose and troubleshoot reported customer technical issues effectively.
+ Data Analysis: Pull and analyze reports from internal systems to assist with opportunity and territory analysis.
+ Issue Resolution: Help diagnose the root cause of technical issues and navigate organizational processes to achieve resolution.
+ Commitment and Ownership: Follow through on commitments, demonstrate a clear sense of ownership, and take personal responsibility for decisions, actions, and outcomes.
+ CRM Maintenance: Update and maintain the CRM as needed.
+ Collaborative Efforts: Work efficiently with internal and external contacts to support the sales team in achieving sales goals.
+ Other duties as assigned by management.
**Skill you will need:**
+ Associate degree or equivalent experience with a successful record of accomplishment desired; At least two years of successful sales, technical support, customer service, or proven experience preferred
+ Exceptional written and verbal communication skills
+ Strong problem-solving skills with the ability to communicate next steps clearly
+ Highly flexible and adaptable to change
+ Ability to build and maintain strong relationships with key customers
+ Proficiency in PC and Microsoft Office applications
+ Experience working with digital products/applications
+ Demonstrated experience managing business needs and planning
+ Proven track record of independently balancing multiple tasks and priorities
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$19.00 - $24.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
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0
Onboarding and Credentialing Field Support Specialist I
89102 Las Vegas, Nevada
Amergis
Posted 8 days ago
Job Viewed
Job Description
Salary: $20 / Hour
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
The Onboarding and Credentialing Field Support Specialist provides the highest level of customer service
to caregivers, field staff, clients, patients, offices and coworkers. The Onboarding and Credentialing Field
Support Specialist will contribute to the culture of the office which is defined as being high energy,
having strong accountability, and team orientation while focusing on professional development,
proficiency in essential job functions and continuous improvement.
Essential Duties and Responsibilities:
+ Demonstrates a professional, proactive attitude, establishes and maintains effective channels of communication within the Hub as well as with clients, caregivers, field staff and office based team members
+ Provides excellent customer service to all constituents
+ Under the guidance of the Field Support Manager and in accordance with the Expectations
+ Document, maintains proficiency in all support functions and activities to ensure office operations are met
+ Meets and maintains HIPAA regulations in regards to Protected Health Information
+ Proactively assists candidates through the onboarding process by engaging and supporting their progress
+ Tracks and monitors all pre-assignment, and contract specific requirements to ensure compliance prior to activating newly hired caregivers
+ Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers and field staff
+ Coordinates activities to obtain updated credentials from caregivers and field staff prior to expiration
+ Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency
+ Displays strong organizational skills and time management skills to efficiently support multiple offices
+ Assists with various office administrative functions, including, but not limited to; ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
+ Performs other duties as assigned
Minimum Requirements:
+ High school diploma or equivalent degree required. Undergraduate degree preferred
+ One year work experience in a team environment preferred
+ Excellent verbal and written communication skills
+ Proficiency with computers, including Microsoft Office
+ Ability to work independently and multitask effectively while maintaining attention to detail
+ Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays
*Benefit eligibility is dependent on employment status.
Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.
Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.
"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
The Onboarding and Credentialing Field Support Specialist provides the highest level of customer service
to caregivers, field staff, clients, patients, offices and coworkers. The Onboarding and Credentialing Field
Support Specialist will contribute to the culture of the office which is defined as being high energy,
having strong accountability, and team orientation while focusing on professional development,
proficiency in essential job functions and continuous improvement.
Essential Duties and Responsibilities:
+ Demonstrates a professional, proactive attitude, establishes and maintains effective channels of communication within the Hub as well as with clients, caregivers, field staff and office based team members
+ Provides excellent customer service to all constituents
+ Under the guidance of the Field Support Manager and in accordance with the Expectations
+ Document, maintains proficiency in all support functions and activities to ensure office operations are met
+ Meets and maintains HIPAA regulations in regards to Protected Health Information
+ Proactively assists candidates through the onboarding process by engaging and supporting their progress
+ Tracks and monitors all pre-assignment, and contract specific requirements to ensure compliance prior to activating newly hired caregivers
+ Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers and field staff
+ Coordinates activities to obtain updated credentials from caregivers and field staff prior to expiration
+ Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency
+ Displays strong organizational skills and time management skills to efficiently support multiple offices
+ Assists with various office administrative functions, including, but not limited to; ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
+ Performs other duties as assigned
Minimum Requirements:
+ High school diploma or equivalent degree required. Undergraduate degree preferred
+ One year work experience in a team environment preferred
+ Excellent verbal and written communication skills
+ Proficiency with computers, including Microsoft Office
+ Ability to work independently and multitask effectively while maintaining attention to detail
+ Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays
*Benefit eligibility is dependent on employment status.
Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.
Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.
"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"
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1
Senior Technical Support Specialist
89101 Sunrise Manor, Nevada
$70000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and expert Senior Technical Support Specialist to provide advanced troubleshooting and exceptional customer service in Las Vegas, Nevada, US . This role is critical for resolving complex technical issues for our diverse user base, ensuring minimal disruption and maximum satisfaction. The ideal candidate will possess in-depth knowledge of software, hardware, and network systems, combined with outstanding interpersonal and problem-solving abilities.
Responsibilities include diagnosing and resolving high-level technical problems reported by end-users, documenting all support interactions and resolutions accurately, and escalating unresolved issues to appropriate engineering teams. You will be responsible for creating and maintaining technical documentation, knowledge base articles, and user guides to empower users and support staff. This role requires a proactive approach to identifying recurring issues and recommending systemic solutions. The Senior Technical Support Specialist will also play a key role in training junior support staff and contributing to the continuous improvement of support processes and tools.
Qualifications include a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years supporting complex enterprise-level systems, is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent communication skills, both written and verbal, are critical for effectively interacting with users of varying technical aptitudes. The ability to remain calm under pressure and provide empathetic support is paramount. This is an on-site position in our Las Vegas office, demanding excellent customer service skills and a commitment to resolving issues efficiently. Join our team and be the go-to expert for technical challenges.
Responsibilities include diagnosing and resolving high-level technical problems reported by end-users, documenting all support interactions and resolutions accurately, and escalating unresolved issues to appropriate engineering teams. You will be responsible for creating and maintaining technical documentation, knowledge base articles, and user guides to empower users and support staff. This role requires a proactive approach to identifying recurring issues and recommending systemic solutions. The Senior Technical Support Specialist will also play a key role in training junior support staff and contributing to the continuous improvement of support processes and tools.
Qualifications include a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years supporting complex enterprise-level systems, is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent communication skills, both written and verbal, are critical for effectively interacting with users of varying technical aptitudes. The ability to remain calm under pressure and provide empathetic support is paramount. This is an on-site position in our Las Vegas office, demanding excellent customer service skills and a commitment to resolving issues efficiently. Join our team and be the go-to expert for technical challenges.
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2
Senior Technical Support Specialist
89101 Sunrise Manor, Nevada
$75000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Technical Support Specialist to join their dynamic and growing team. This is a fully remote, cloud-based position, offering unparalleled flexibility and the opportunity to work from anywhere within the United States. As a Senior Technical Support Specialist, you will be the primary point of contact for our client's customers, providing exceptional technical assistance and troubleshooting for their cutting-edge software solutions. You will handle escalated issues, identify root causes, and implement effective solutions to ensure customer satisfaction and system stability.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex software and hardware issues via phone, email, and chat.
- Diagnose and resolve intricate technical problems, documenting all interactions and resolutions accurately in the ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Development) with detailed information and analysis.
- Develop and maintain comprehensive knowledge base articles, FAQs, and user guides to empower customers and internal teams.
- Train and mentor junior support staff, sharing expertise and best practices.
- Proactively monitor system performance and identify potential issues before they impact users.
- Contribute to the continuous improvement of support processes, tools, and customer service standards.
- Participate in cross-functional projects as a subject matter expert on customer support needs.
- Stay abreast of the latest industry trends, technologies, and product updates to provide informed support.
- Ensure timely and effective communication with customers, providing regular updates on issue resolution progress.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Proficiency in diagnosing and resolving issues across various operating systems (Windows, macOS, Linux).
- Strong understanding of networking concepts (TCP/IP, DNS, VPN) and common troubleshooting techniques.
- Experience with cloud platforms (AWS, Azure, GCP) and SaaS applications is highly desirable.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
- Proven ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently with minimal supervision and as part of a collaborative remote team.
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3
Senior Technical Support Specialist
89101 Sunrise Manor, Nevada
$60000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their dedicated team in Las Vegas, Nevada, US . This role is critical in providing advanced technical assistance and resolving complex issues for our diverse clientele. The ideal candidate will possess a strong technical aptitude, exceptional problem-solving skills, and a proven ability to communicate effectively with both technical and non-technical users. You will be responsible for troubleshooting hardware, software, and network problems, escalating issues when necessary, and documenting solutions to build our knowledge base. This position requires a proactive approach to identifying and addressing potential system vulnerabilities and performance issues. A deep understanding of IT infrastructure, operating systems, and common software applications is essential. You will work collaboratively with other IT departments to ensure seamless technical support delivery.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network-related issues.
- Diagnose and resolve complex technical problems in a timely and efficient manner.
- Document all support activities, resolutions, and user interactions in the ticketing system.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Assist with the installation, configuration, and maintenance of computer systems and peripherals.
- Train and mentor junior support staff on technical procedures and best practices.
- Identify recurring technical issues and propose long-term solutions.
- Collaborate with development and system administration teams to resolve critical bugs and enhance system stability.
- Manage user accounts, permissions, and access rights.
- Ensure adherence to IT security policies and procedures.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar IT role.
- In-depth knowledge of Windows and macOS operating systems, as well as common productivity suites (e.g., Microsoft Office 365, Google Workspace).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with troubleshooting hardware failures and software compatibility issues.
- Excellent communication, active listening, and customer service skills.
- Ability to explain technical concepts clearly and concisely.
- Strong analytical and problem-solving abilities.
- Experience with IT support ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
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4
Customer Support Specialist
89101 Sunrise Manor, Nevada
$48000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This role is vital in providing exceptional service and resolving customer inquiries efficiently and effectively. The ideal candidate will have a passion for helping others, excellent communication skills, and a problem-solving mindset. This position offers a hybrid work model, allowing for flexibility and collaboration, and is based in Las Vegas, Nevada, US .
Responsibilities:
Qualifications:
This hybrid role offers a competitive salary, benefits package, and opportunities for professional development within a supportive company culture. Join a team that is committed to delivering outstanding customer experiences.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate information and solutions.
- Guide customers through product features and functionalities, offering assistance and support.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Identify trends in customer inquiries and escalate complex issues to appropriate departments.
- Provide feedback to management and product teams on customer needs and concerns.
- Assist in the development and maintenance of customer support documentation and FAQs.
- Strive to achieve high customer satisfaction ratings through proactive and helpful support.
- Adhere to company policies and procedures while ensuring a positive customer experience.
- Participate in training sessions to stay updated on products, services, and support techniques.
- Handle customer complaints with patience and professionalism, aiming for first-contact resolution whenever possible.
- Contribute to a positive and collaborative team environment.
- Follow up with customers as needed to ensure their issues have been fully resolved.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Basic computer proficiency, including Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Adaptable to changing processes and procedures.
- Familiarity with (mention specific industry if applicable, e.g., SaaS, E-commerce) is a plus.
- Demonstrated ability to handle difficult customer situations with grace.
This hybrid role offers a competitive salary, benefits package, and opportunities for professional development within a supportive company culture. Join a team that is committed to delivering outstanding customer experiences.
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5
Customer Support Specialist
89101 Sunrise Manor, Nevada
$55000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client, a rapidly expanding global e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team. This role is crucial in ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently and effectively. You will be the primary point of contact for customers, assisting them with a wide range of issues via email, chat, and phone. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. This is an excellent opportunity to work for a forward-thinking company that values its employees and offers a supportive remote work environment. You will be empowered to solve customer problems and contribute to the continuous improvement of customer service processes.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various channels (email, live chat, phone).
- Provide accurate and comprehensive information about products, services, and policies.
- Troubleshoot and resolve customer issues, technical problems, and complaints with empathy and efficiency.
- Guide customers through account setup, order placement, and product usage.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to the team.
- Maintain a high level of product knowledge and stay updated on company policies and procedures.
- Contribute to the development of help center articles and FAQs.
- Adhere to service level agreements (SLAs) and quality standards.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- 1+ years of experience in a customer service or support role, preferably in a remote setting.
- Excellent written and verbal communication skills, with the ability to convey information clearly and concisely.
- Strong active listening and problem-solving skills.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Reliable internet connection and a dedicated workspace for remote work.
- Ability to work independently and as part of a remote team.
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6
Tier 3 Technical Support Specialist
89101 Sunrise Manor, Nevada
$75000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client, a rapidly expanding SaaS provider, is seeking an expert Tier 3 Technical Support Specialist to join their world-class, remote-first support team. This role is crucial for resolving complex technical issues escalated from lower support tiers and ensuring exceptional customer satisfaction. As a remote employee, you will be at the forefront of diagnosing, troubleshooting, and solving intricate software and hardware problems for a diverse global client base. Your responsibilities will include analyzing customer issues, performing in-depth root cause analysis, and developing effective solutions. You will also contribute to the creation and maintenance of knowledge base articles, technical documentation, and training materials to empower both customers and internal support teams. The ideal candidate will possess extensive experience in technical support, a deep understanding of networking principles, operating systems (Windows, macOS, Linux), and cloud technologies. Proficiency in scripting languages (e.g., Python, PowerShell) and database management is highly desirable. You will collaborate closely with engineering, product management, and customer success teams to identify product bugs, suggest feature enhancements, and improve overall system performance. Excellent problem-solving skills, strong communication abilities, and a customer-centric mindset are essential. We are looking for a proactive, highly motivated individual who thrives in a fast-paced, challenging, and fully remote environment, dedicated to delivering outstanding technical support.
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7
Computer User Support Specialist
89191 Nellis Afb, Nevada
ManTech
Posted today
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Job Description
ManTech is seeking a **Computer User Support Specialist** to join our Air Force / Space team at **Nellis AFB** . The System Administrator's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.
**Responsibilities include, but are not limited to:**
+ Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.
+ Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
+ Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
+ Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
+ Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
+ Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
+ Hardware/Software Installation: Provide installation and testing of hardware and software.
**Basic Qualifications:**
+ Minimum of 1 year direct/related experience
+ High School Diploma
+ DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher
+ Demonstrated experience as a full-service IT support team member in a Windows AD environment.
+ Experience working within an IT support team, contributing to and collaborating on daily support activities.
+ Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.
**Security Clearance:**
+ Current Top-Secret Clearance with SCI Eligibility
+ Eligibility for access to Special Access Program Information
+ Willingness to submit to a Counterintelligence polygraph
**Physical Requirements:**
+ The person in this position must be able to remain in a stationary position 50% of the time.
+ Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."
+ Must be able to regularly lift up to 50 lbs
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at and provide your name and contact information.
**Responsibilities include, but are not limited to:**
+ Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.
+ Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
+ Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
+ Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
+ Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
+ Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
+ Hardware/Software Installation: Provide installation and testing of hardware and software.
**Basic Qualifications:**
+ Minimum of 1 year direct/related experience
+ High School Diploma
+ DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher
+ Demonstrated experience as a full-service IT support team member in a Windows AD environment.
+ Experience working within an IT support team, contributing to and collaborating on daily support activities.
+ Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.
**Security Clearance:**
+ Current Top-Secret Clearance with SCI Eligibility
+ Eligibility for access to Special Access Program Information
+ Willingness to submit to a Counterintelligence polygraph
**Physical Requirements:**
+ The person in this position must be able to remain in a stationary position 50% of the time.
+ Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."
+ Must be able to regularly lift up to 50 lbs
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at and provide your name and contact information.
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8
Senior Customer Support Specialist
89101 Sunrise Manor, Nevada
$55000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Senior Customer Support Specialist to join their growing team, offering a fully remote work experience from Las Vegas, Nevada, US . This role is pivotal in ensuring exceptional customer satisfaction through timely, accurate, and professional assistance. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a deep understanding of customer service best practices. You will be responsible for handling escalated customer inquiries, troubleshooting complex issues, providing product guidance, and maintaining detailed records of customer interactions. Key responsibilities include collaborating with internal teams to resolve customer issues, identifying trends in customer feedback to suggest service improvements, and contributing to the development of support documentation and resources. This position requires a proactive approach, strong organizational skills, and the ability to manage multiple tasks efficiently in a remote setting. If you are a seasoned customer service professional with a proven ability to deliver outstanding support and are seeking a rewarding remote career opportunity, we encourage you to apply. Your dedication to customer success will be instrumental in fostering strong client relationships and contributing to our company's reputation for excellence. We are committed to providing a supportive and collaborative remote work environment.
Responsibilities:
Responsibilities:
- Provide advanced customer support via phone, email, and chat.
- Troubleshoot and resolve complex customer issues and inquiries.
- Escalate issues to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately.
- Identify customer needs and provide appropriate solutions.
- Contribute to the development of support knowledge base and FAQs.
- Gather customer feedback to identify areas for service improvement.
- Maintain high levels of customer satisfaction.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service or technical support.
- Proven experience in handling escalated customer issues.
- Excellent communication, listening, and problem-solving skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- Strong empathy and customer-centric approach.
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