621 IT Support jobs in Dallas

Manager - Safe Support Program/Technical support Job Locations US-FL-Jupiter | US-FL-Miami | US-FL-Tampa | US-FL-Orlando | US-GA-Atlanta | US-TN-Nashville | US-TX-Dallas Requisition ID 2025-1404117 Category (Portal Searching) Management Business Unit RCS Overview Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs! Job Description Deposita, an Allied Universal Company, is hiring a Senior Safe Support Program Manager. The Safes, Configuration, and Connectivity Team is a 24/7 operation providing technical assistance to Deposita end users. The Senior Safe Support Program Manager spearheads the technical aspects, ensuring seamless connectivity and optimal performance of smart safes. They oversee network connectivity, lead the technical implementation of new devices, and manage remote monitoring systems. They are dedicated to conducting regular updates and providing technical support to guarantee the reliability of smart safe operations. Through strategic collaboration with technology partners and a focus on continuous improvement, they aim to elevate the technical capabilities of the smart safe systems. REQUIRED: Technical Expertise with Smart Safe Devices Strong Supervisor/Managment experience RESPONSIBILITIES: Manage the team, including hiring/selection, scheduling, payroll, training, coaching, and development Oversee the establishment and maintenance of robust network connectivity for smart safes Troubleshoot and resolve connectivity issues promptly to minimize downtime Lead the technical implementation of new smart safe devices on the ground Collaborate with cross-functional teams to ensure seamless integration with existing systems. Implement and manage remote monitoring systems to track the status and performance of smart safes Coordinate and execute regular firmware and software updates for smart safe devices Establish comprehensive troubleshooting procedures for technical issues related to smart safes Conduct regular audits to verify data consistency and identify potential discrepancies Work closely with technology vendors to address technical challenges and optimize smart safe performance Implement scalability solutions for growing smart safe deployments Develop comprehensive technical documentation for smart safe systems Implement quality assurance processes to ensure the reliability and functionality of smart safe devices Conduct regular audits to identify and address any technical shortcomings Ensure that required training and screening elements for customer support personnel have been met QUALIFICATIONS: High school diploma or equivalent Minimum of three (3) years of successful supervisory/management experience In a technical support center role Effective oral and written communication skills; able to write informatively, clearly, and accurately Proficiency with Microsoft Office applications Forecasting, predicting skills Active listening skills; problem solving skills Assess and evaluate situations effectively; identify critical issues quickly and accurately Research, investigate, compile information; synthesize facts, concepts, principles; interpreting data Project Management skills; process improvement development skills Setting and achieving goals; planning and organizing skills Attending to detail Coaching, mentoring, motivating skills; able to mediate conflict with tact, diplomacy PREFERRED QUALIFICATIONS: College degree In Communications, Public Relations, Statistics, or Business Administration Professional training and/or education in one or more of the following: Customer service / Technical Support help desk Dispatch operations Account Management BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Requisition ID 2025-1404117 #J-18808-Ljbffr

Description

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• This Technical Support Specialist II would be supporting our MSI Mobile Video team providing tech support to In car Dash and Body Camera and Evidence Management Software Division.
• This position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and hardware equipment.The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
• They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
• The technician will be taking incoming calls from the support queue related to complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.

• With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as In car Dash and Body Camera and Evidence Management Software.
• Provide courteous and knowledgeable troubleshooting support over the phone and via email.
• Ensure timely and accurate set up of all systems.
• Phone Support during regular business hours and on-call availability during off hours.
• Monitor Chat sessions to assist other team members.
• Test systems to ensure they are working correctly.
• May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
• Follow the department process, procedure, and metrics for a technical support II technician
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
• Train customers on use of systems including software, hardware and installation.
• Multi-task and have excellent time management skills
• Understand the severity of an issue and escalate issues efficiently and appropriately.
• Demonstrated strong work ethic

• High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience
• 2+ years of Networking Experience Preferred
• 2+ years of customer service experience Preferred
• Must be able to pass on onsite Technical Asessment

• Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
• Strong working knowledge of various WIFI technologies and practices.
• Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
• Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
• Experience with writing PowerShell Scripts.
• One or more of the following certification preferred, CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications.
• Service Now
• Bomgar
• Windows
• Work experience in a public safety environment desired

• Technical Support

• Recruiter
• Email
• Phone
• Himanshu Singh

Job Overview:
We are looking for a Service Technician to join our team and support our growing line of electric golf carts and UTVs. This role involves hands-on diagnostic and repair work, as well as providing technical support to our dealer network and customers. Ideal candidates are mechanically inclined, tech-savvy, and enjoy solving problems in a dynamic, team-oriented environment.

About Kandi America:
Kandi America is the U.S. subsidiary of Kandi Technologies and serves as the key distributor for golf carts, UTVs, and e-bikes in the North American market. Based in Dallas, TX, our mission is to provide innovative, eco-friendly, and reliable off-road vehicles for both recreational and commercial use. As demand grows, we are expanding our team and seeking individuals who thrive in a fast-paced and collaborative environment.

Key Responsibilities:
• Diagnose and repair electric recreation vehicles, including battery systems and
• mechanical components.
• Use Zendesk and NetSuite to manage service tickets and documentation.
• Work independently on assigned tasks, with guidance from the service team as needed.
• Maintain a clean, safe, and organized work area.

Requirements:
• Strong communication skills and a hands-on technical mindset.
• Basic experience with electrical or mechanical systems (no formal education required).
• Ability to lift 60+ lbs. and work in physically active conditions (standing, crouching, lifting
• batteries, etc.).
• Comfortable using digital tools and learning new systems.

Work Environment:
• In-shop role with occasional field support.
• Autonomy encouraged; supervision is available but not micromanaging.
• Solution-oriented team culture.

Job Type: Full-time

Pay: $16-$20 / Hourly
Benefits:

• 401(k) retirement plan
• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)

Description :

• This role supports the Mobile Video Solutions team within the In-Car Dash, Body Camera, and Evidence Management Software Division.
• The team provides technical support to public safety customers, including law enforcement agencies.
• The Technical Support Specialist II will provide tier II technical support for proprietary software and hardware systems, including in-car dash cams, body-worn cameras, and evidence management platforms.
• Interact directly with law enforcement personnel and internal teams to resolve complex technical issues via phone, email, and remote access tools.
• Provide remote technical support for proprietary software and hardware systems
• Troubleshoot issues related to networking, connectivity, and system configuration
• Install, configure, and test systems remotely
• Maintain detailed documentation in ServiceNow ticketing system
• Train customers on system usage and best practices
• Escalate critical issues appropriately and follow department procedures
• Participate in on-call rotation and monitor team chat for peer support
• Deliver courteous and knowledgeable tech support via phone/email
• Accurately log and document all customer interactions and resolutions
• Adhere to department processes and performance metrics
• Work Schedule: Monday-Friday, 8-hour shifts between 7:00 AM - 6:00 PM

• High School Diploma or equivalent
• 3+ years of technical troubleshooting or customer service experience
• 2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
• Strong knowledge of Windows OS and networking protocols
• Experience with ServiceNow, Google Suite, Bomgar
• This is a metrics-driven role requiring strong troubleshooting skills, excellent customer service, and the ability to work independently.

• Certifications: CompTIA A+, CCNA, MCSE, Linux+
• Linux OS
• PowerShell scripting
• Virtualization (Hyper-V, VMware)
• HTTPS, SSL/TLS protocols
• Cellular network configuration, POE, NetCloud
• Public safety tech support (body/dash cams, evidence software)

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

• Offers technical support to company employees through phone and email systems to solve general technical problems through a ticketing system.
• Creates, maintains and terminates user accounts within Active Directory, Google Apps, CommandLink, DocStar and other business systems.
• Troubleshoots and resolves network connectivity issues such as printing/scanning, LAN, WAN, wireless, VPN, and Remote Desktop issues.
• Configures and ships equipment for new users, or for users due for an upgrade.
• Terminates users, removes and backs up local data, and ensures that equipment is returned or reassigned.
• Maintains the IT inventory system.
• Provides on-site and remote support for the company's technology equipment, including but not limited to: laptops, desktops, monitors, docking stations, network printers, copiers, scanners, VOIP phones, postage machines and projectors.
• Supports software applications including, but not limited to: Windows, Google Apps, RFMS, DocStar, Google Chrome, Internet Explorer, Microsoft Office, Adobe, Remote Desktop, internal applications and mobile devices (Apple, Android).
• Collaborates within the IT team, as well as with company leaders on special projects.
• Provides emergency support during an on-call schedule covering weekends and weekday evenings.
• Establishes and maintains positive working relationships with employees across the organization, departments, and locations. Functions as an effective member of the IT team, assisting co- workers as needed and learning from colleagues and supervisors.
• Supports the goals of the IT department. Participates in special assignments and activities as required or approved; demonstrates initiative in the interest of the organization.
• Upholds the values and culture of the company. Demonstrates professionalism and integrity and conducts oneself in a manner that reflects favorably on the organization.
• Maintains confidentiality of company information and follows procedures for any disclosure.
• Adheres to all applicable state insurance regulation requirements and other applicable laws, regulations, and standards.
• Other duties as assigned by management.

• 1-3 years of recent help desk experience
• Minimum - 2-year degree in a technical area of study, OR a completed certification in Microsoft or Comp TIA.
• 2 years of PC hardware support experience
• Intermediate knowledge of Windows 10, including the Windows registry
• Intermediate knowledge of Google Apps Suite and Microsoft Office
• Experience in implementing and maintaining imaging solutions
• Excellent interpersonal, customer support and problem solving skills
• Prior experience working in a team environment

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

OPENGOV & Customer Support

Providing special opportunities for
• Career Launches
• Fresh Starts
• Dream Chasers

"Success is not just about the destination, but the person you become along the way."

YES, at OpenGov we are aspirational. We believe in our continuous future and longevity to powering more effective and accountable government. We embrace the discomfort of growth, create opportunity in the market, and believe our individualistic potential as well as our customer's potential is limitless. We have accomplished feats never thought possible and our successes have been born from our big and growing aspirations.

OpenGov is the game-changing, cloud-based software company on a mission to revolutionize antiquated and disjointed government operations. The work we do is meaningful and makes an impact on the communities we live in! We're not your average company. We are setting the new benchmark for customer value and delight and are a vibrant and dynamic team of trailblazers, dedicated to empowering the public sector with cutting-edge solutions. Our modern approach transforms the way governments work, making them more efficient, transparent, and engaging for individuals like you.

As part of our Customer Support team, you won't just be achieving targets and helping customers - you'll be part of a team that's shattering records, acting as a trusted advisor, and empowering our customers to make change. In the past year, we've achieved record-breaking numbers, consistently exceeding our performance goals across the board. By joining us, you'll be part of a company that isn't just succeeding - it's thriving. Be at the forefront of our one-of-a-kind mission.
• Are you ready to take action and make a "buzz"? Maybe this is your calling
• Are you interested in purpose-driven ventures that drive real change on a big scale? Maybe this is your stage.
• Do you value perspective, authenticity, a fun team, and receptive and approachable coaches? Maybe this is just your joyful road to financial happiness and lifelong learning.
• Are you interested in becoming the best version of yourself and achieving that potential you may have never seen possible? Find it here.
• Do you want to utilize your tech-savvy abilities, feel valued for your understanding of it and how it works, and help people all at the same time? We do too.

We have all the tools and insights to enable your success, including a best-in-class Center of Excellence that is set up to launch careers.

Come join us and help "raise the bar"!

Job Summary:

The OpenGov Support Center utilizes a POD system to provide software support to our customers. Each POD is a specialized team of Subject Matter Experts (SME) for an OpenGov product. Each product contains a number of modules all requiring extensive knowledge as well as how to apply workflow concepts for multiple customer use cases including specific terminology for that field.

The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. New case management is distributed to the team members in each POD utilizing Skill Based Routing. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.

Responsibilities:

• Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
• Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
• Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
• Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
• Perform research across various tools to determine if the incident is a known issue or defect.
• Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
• Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
• Contribute to the existing knowledge base to support customer self-service and training.
• Participate in scheduled training sessions to learn internal and proprietary technologies.

• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal, written and verbal communication skills required.
• Strong technical aptitude to problem solve and understand complicated problem statements required.
• Proficiency with documenting cases by triaging, responding, troubleshooting and resolving required.
• Excellent organizational, time-management, and prioritization skills required.
• Ability to collaborate and thrive within a team environment required.
• Ability to learn new technologies and concepts quickly required.
• Ability to handle multiple competing priorities required.
• Must be able to work specific shifts to provide support during business hours required.
• Participate in rotating on-call after business hours support required.
• Experience working with government (state or local) customers or agencies preferred.

• Comprehensive healthcare options for individuals and families.
• Flexible vacation policy and paid company holidays
• 401(k) with company match (USA only)
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Job Summary:

The OpenGov Support Center utilizes a POD system to provide software support to our customers. Each POD is a specialized team of Subject Matter Experts (SME) for an OpenGov product. Each product contains a number of modules all requiring extensive knowledge as well as how to apply workflow concepts for multiple customer use cases including specific terminology for that field.

The Technical Support Analyst provides our customers omni-channel support via Phone, Chat, Web, and Email. New case management is distributed to the team members in each POD utilizing Skill Based Routing. The Technical Support Analyst independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also required providing technical guidance up to including impromptu software training.

The Technical Support Analyst has a greater understanding of the customer journey and will provide advanced technical knowledge to sales engineering, implementation and customer success teams. This role will analyze customer insight data and provide recommendations to product management for future software enhancements to improve customer usage and experience.

Responsibilities:

• Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels
• Utilize service management system (Salesforce Service cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support
• Triage customer reported incidents for severity, urgency and content to ensure consistency and quality
• Perform research across various tools to determine if the incident is a known issue or defect
• Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce
• Contribute to the existing knowledge base to support customer self-service and training
• Participate in scheduled training sessions to learn internal and proprietary technologies
• Provide advanced technical knowledge to sales engineering, implementation and customer success teams
• Analyze customer insight data and provide recommendations to product management for future software enhancements to improve customer usage and experience

• Bachelor's degree or equivalent experience preferred
• Experience and/or open to utilizing technology advancements via AI
• Advanced interpersonal, written and verbal communication skills required
• Strong technical aptitude to problem solve and understand complicated problem statements required
• Advanced proficiency with documenting cases by triaging, responding, troubleshooting and resolving required
• Excellent organizational, time-management, and prioritization skills required
• Strong ability to collaborate and thrive within a team environment required
• Strong ability to learn new technologies and concepts quickly required
• Strong ability to handle multiple competing priorities required
• Strong ability to lead and influence at all levels preferred
• Proven ability to lead projects or key initiatives required
• Must be able to work specific shifts to provide support during business hours required
• Participate in rotating on-call after business hours support required

• Comprehensive healthcare options for individuals and families.
• Flexible vacation policy and paid company holidays
• 401(k) with company match (USA only)
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches