858 IT Support jobs in Dallas

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Your new role - Technical Support Specialist - US

Location - Dallas, Texas ( Hybrid - 2 Days Home Office )

Potential Compensation - $60 000 to $84 000

The Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services. 

Your responsibilities will include

• Be the First Line of Support – Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Efficiently Escalate Issues – Properly identify and escalate complex requests to the next level of support when necessary.
• Streamline Issue Resolution – Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Deliver Exceptional Customer Support – Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Ensure Accurate Documentation – Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Collaborate with Developers – Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Expand Product & Process Knowledge – Continuously learn and improve expertise in help desk procedures, products, and services.
• Enhance Internal Tools – Develop and maintain internal support tools to improve efficiency and customer experience.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you:  

• Proven Product Support Experience – 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design.
• Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset.
• Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats.
• Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming languages.

Benefits

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Pay Transparency Disclaimer

Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws.

Equal Opportunity Employer Statement:

Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

• Provide first-level technical support for hardware, software, and network issues via phone, email, or in person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Install, configure, and update Windows and macOS operating systems, as well as company-approved software applications.
• Assist with setting up new user accounts, email configurations, and access permissions in Active Directory and other systems.
• Support network connectivity, including Wi-Fi, VPN, and basic troubleshooting of routers and switches.
• Document and track support tickets, resolutions, and common troubleshooting steps using a ticketing system.
• Perform routine maintenance, updates, and security patches for IT systems.
• Assist in IT asset management, including inventory tracking of computers and accessories.
• Provide guidance and training to end-users on best IT practices and security awareness.
• Escalate unresolved issues to senior IT staff or external vendors as needed.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience with ticketing systems like Atera, ServiceNow, Zendesk, or Jira.
• Basic knowledge of Windows and macOS operating systems.
• Understanding of Microsoft Office 365 applications and troubleshooting.
• Familiarity with Active Directory, user

*Description*

Responsible for providing customer support in the local office computing environment and providing maintenance and support for local area network and Weil office systems and applications.

*Skills*

Technical support, Support, Troubleshooting, Windows, Root cause analysis, Incident Management, Asset Management, Citrix, Outlook, A/V, Cirtix, Imaging, Customer service, Win10, Win11, TCP/IP, Networking, Security, Application support

*Top Skills Details*

Technical support,Support,Troubleshooting,Windows,Root cause analysis,Incident Management,Asset Management,Citrix,Outlook,A/V,Cirtix,Imaging,Customer service,Win10,Win11

*Additional Skills & Qualifications*

Primary Responsibilities and/or Essential functions:

*Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues
*Record all changes to all hardware assets in the Asset Management System (AMS)
*Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided by Weil.
*Support telecoms and voicemail moves, adds & changes
*Support all Weil remote access & remote computing solutions to non-Weil computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available
*Provide setup and support for A/V issues in office, including meetings and presentations
*Provide IS orientation and training for new hires
*Learn & support new technology relating to Weil in order to provide support
*Participate in IS meetings & calls, as required
*Provide on-call and after hours assistance for local office
*Identify and document office-specific IS procedures in the IS Knowledgebase

Knowledge, Skills & Abilities:

*5+ years of professional experience within a fast-paced, high-pressure professional services environment.
*Strong knowledge of Microsoft Windows & Office Suite, Document Management, Web Apps, Citrix, VPN, Smartphones. Apple OS & Virtual Machine knowledge is a plus.
*Solid understanding of TCP/IP Networks and network security.
*Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency.
*Interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow the instruction effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact.
*Ability to communicate effectively with customers and upper management, and develop and maintain good working relationships with other members of IS a

*Experience Level*

Expert Level
*Pay and Benefits*
The pay range for this position is $29.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending

• Provide customer support and technical issue resolution via phone, email or SMS
• Configuration of customer equipment and/or software to connect to the internet
• Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues
• Collaborates with other employees to research and resolve issues
• Resolves tickets generated by staff with technical requests/problems to maintain productivity
• Provide industry leading customer care to all!

• Ability to think logically and problem solve
• Friendly, can do attitude
• Eagerness to learn
• Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
• Effective verbal and written communication skills
• An interest in computers and the Internet
• Personal integrity and strong work ethic
• Ability to manage competing priorities and keep accurate notes/data entry
• Excellent customer service skills, desire to help and make a positive experience for customers
• Bilingual in Spanish is highly preferred

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Remote opportunity
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave

• Supervising the first line venue support team a.k.a Toca Techsperts!
• Overseeing a successful team ensuring the ticketing system is used effectively to log, work on and resolve requests/repairs.
• Administering and managing a team to maintain venue equipment both technically and manually.
• Provide initial on-site and remote troubleshooting of opportunities within systems or equipment
• Ensure seamless communication, delivering accurate, relevant, and timely information to all stakeholders at all times, through oversight and side by side management of techsperts, engineering teams and operations.
• Support teammates with IT/AV, mechanical, electronic and/or other systems issues
• Managing maintenance tasks and scheduling technicians
• Organise and motivate a team to effectively prioritise tasks within tight schedules and a dynamically paced environment, handle matters promptly, escalate complex issues when necessary, and provide support for miscellaneous projects and tasks.
• Delivering on SOPs on a daily, weekly, monthly and annual basis.

• Strong organisational and administrative skills
• Ability to diagnose and troubleshoot basic technical issues
• Experience using hand tools
• Experience with machinery maintenance
• Ability to provide step-by-step technical support, both written and verbal
• Microsoft Office/Google Suite experience
• Experience using ticketing software to minimize downtime
• Experience with technical documentation
• 2 years minimum of experience in a Technical Support and/or Maintenance role
• Available to work evenings and weekends.
• Proven work experience in technical support roles
• Good understanding of AV/IT systems
• Electro-mechanical knowledge
• Experience Linux based Operating systems
• Experience in Networking (firewalls, routers, switches, VPN, wireless)
• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering on high quality technology
• Experience in several of the following areas: AV/IT, Mechanical maintenance, Mechatronic systems EPOS, multi-redundant networking systems and computer vision
• Working knowledge of operating systems, specifically Linux environments

• Competitive salary
• Complimentary TOCA games!
• Discounts on our F&B
• Free meal while on shift
• Local retail & hospitality discounts!
• Teammate Assistance Program
• Great progression opportunities as we expand!

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Centralized Managed and Support Operations (CMSO) Critical Communications organization provides high quality support experiences for mission critical and commercial customers so they can accomplish their mission.

Job Description

Technical Support Engineer position provides technical support and coordinates activities as part of the Carrier On-shore Support offering of our WAVE On Cloud Platform. This high-visibility role works closely with Customers, Schaumburg NOC, and Tier 3 to ensure that all the PTT Issues are resolved and the customer's experience of using PTT service is positive, seamless and satisfying.

Responsibilities:

• Engineers will be responsible for helping to support 24x7 uptime and availability of production mission critical carrier connected services within the United States. Monitor and respond to system notifications and alerts and support customer issues as they are received.

• Engineers should be responsible to provide 24/7 on-call, after hours support to satisfy the critical services agreed with the customer. On-call is scheduled in a weekly rotation.

• Engineers should be available to work at least 1 weekend day.

• Monitor application performance and working with customer regarding any issues, via phone or email.

• Conduct system analysis, and configuration management

• Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues.

• Document your system knowledge as you acquire it over time into knowledge articles within our Service Now System.

• Keep up-to date with security and proactively identify, diagnose, and solve complex security issues

Preferred Sills and Qualifications:

• 3+ years of experience in DevOps, Support or Product deployment.

• Strong relationship building skills & communication skills.

• Good customer service skills.

• Support, align efforts to meet customer and business needs.

• Should have experience with ticketing tools like ServiceDesk, Jira or Service Now, .etc

• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results

• Working closely with our engineering teams to understand their product requirements and how they build/test/deploy their software applications

• Familiarity with Linux and UNIX systems (e.g. CentOS, RedHat) and command line system administration such as Bash, VIM, SSH.

• Network routing, Load balancing and Networking protocols, a base knowledge of TCP/IP, with an understanding of HTTP and DNS

• Basic programming and scripting skills (preferably bash, shell, perl, python, java, etc.)

• Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification

• Demonstrable experience in Database like SQL, Hadoop, Couch Base, Grid gain.etc

• Demonstrable experience in Containerization-Docker, orchestration (Kubernetes) and Microservices.

Target Base Salary Range: $75,000-$80,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

• 3+ years of experience in DevOps, Support or Product deployment.

• Bachelors Degree or Higher in in Networking, Engineering , or an IT related focus

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral

TOCA Social is the world's first dining and entertainment experience with a soccer twist, set to change the game. With venues already operating globally, we are expanding rapidly, with new locations opening in the coming years. Our Dallas venue at Grandscape is the next step in our exciting growth journey, and we're looking for passionate leaders to help us deliver extraordinary experiences for our guests.

At TOCA Social, Everybody Plays! No need to be a soccer expert-our focus is on creating an electric atmosphere where leadership, passion, and creativity shine. If you're a natural leader who loves inspiring teams, delivering extraordinary experiences, and being part of something innovative, you'll thrive here.

Job Overview

At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our Technical Support Supervisors are responsible for bringing multiple elements together to enhance our guests' journey and deliver memorable experiences! The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture.

Location: TOCA Social Dallas/Grandscape, Texas

Reports to: General Manager

Role Scope & Responsibilities:

The Technical Support Supervisor role is vital in delivering successful teammate and guest experiences in the world's first interactive dining, socializing and soccer venue. Your responsibilities will include, but are not limited to:

• Supervising the first line venue support team a.k.a Toca Techsperts!
• Overseeing a successful team ensuring the ticketing system is used effectively to log, work on and resolve requests/repairs.
• Administering and managing a team to maintain venue equipment both technically and manually.
• Provide initial on-site and remote troubleshooting of opportunities within systems or equipment
• Ensure seamless communication, delivering accurate, relevant, and timely information to all stakeholders at all times, through oversight and side by side management of techsperts, engineering teams and operations.
• Support teammates with IT/AV, mechanical, electronic and/or other systems issues
• Managing maintenance tasks and scheduling technicians
• Organise and motivate a team to effectively prioritise tasks within tight schedules and a dynamically paced environment, handle matters promptly, escalate complex issues when necessary, and provide support for miscellaneous projects and tasks.
• Delivering on SOPs on a daily, weekly, monthly and annual basis.

• Strong organisational and administrative skills
• Ability to diagnose and troubleshoot basic technical issues
• Experience using hand tools
• Experience with machinery maintenance
• Ability to provide step-by-step technical support, both written and verbal
• Microsoft Office/Google Suite experience
• Experience using ticketing software to minimize downtime
• Experience with technical documentation
• 2 years minimum of experience in a Technical Support and/or Maintenance role
• Available to work evenings and weekends.
• Proven work experience in technical support roles
• Good understanding of AV/IT systems
• Electro-mechanical knowledge
• Experience Linux based Operating systems
• Experience in Networking (firewalls, routers, switches, VPN, wireless)
• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering on high quality technology
• Experience in several of the following areas: AV/IT, Mechanical maintenance, Mechatronic systems EPOS, multi-redundant networking systems and computer vision
• Working knowledge of operating systems, specifically Linux environments

• Competitive salary
• Complimentary TOCA games!
• Discounts on our F&B
• Free meal while on shift
• Local retail & hospitality discounts!
• Teammate Assistance Program
• Great progression opportunities as we expand!

At Call Box, we believe people are the core of our business success. Our mission is to grow people-whether that's through professional development, cutting-edge tools, or a culture that embraces a growth mindset. We're a Dallas-based tech company building innovative AI solutions that help businesses transform the way they handle phone calls and customer communication.

We're seeking a Support Agent that has a passion for technology, and a customer first attitude, with a problem solving and growth mindset. Ideal candidates have 1-2 years of experience in customer service or technical support, especially in IT or telecom. This role offers a unique opportunity to develop technical skills while working on impactful solutions in a supportive, fast-paced team.

Key Responsibilities

• Handle inbound/outbound support calls to troubleshoot software and phone call issues
• Respond to customer inquiries through chat and create detailed support cases
• Troubleshoot and support Call Box's telephony platform and web applications
• Accurately document support interactions and escalate complex issues as needed
• Assist in configuring and testing client phone numbers and staff profiles
• Participate in onboarding and upgrade projects for customers and internal teams
• Conduct deep-dive research to resolve unfamiliar or technical customer inquiries
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams
• Rotate into on-call schedule after training is completed

• 1-2 years of experience in customer service or technical support, preferably in a call center or IT helpdesk
• Basic understanding of Telephony
• Proficiency with Microsoft Office 365 tools (Outlook, Excel, Word, Teams, etc.)
• Familiarity with mobile operating systems (iOS, Android)
• Experience using ticketing systems (e.g., Zendesk, Salesforce, Jira)
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Comfortable working in a fast-paced, team-oriented environment
• High attention to detail and documentation
• Must be located in or around the Dallas-Fort Worth area

• Microsoft SQL Query Knowledge
• Experience supporting SaaS-based tools
• Prior exposure to CRM or telephony platforms
• Understanding of SIP signaling, VoIP, or telephony systems is a strong plus

• Competitive salary with immediate PTO
• Full medical, dental, and vision insurance
• 401k with company match through Fidelity
• Monthly perks: gym reimbursement, reading & wellness allowances
• Bi-weekly catered breakfasts and quarterly company events
• Clear career path and mentorship opportunities
• A chance to work with cutting-edge AI technology in a collaborative environment