392 IT Support jobs in Dallas
Treasury Management Technical Support II- Customer Support
Posted 5 days ago
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Job Description
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
Technical Support Engineer
Posted 8 days ago
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Job Description
Key Responsibilities:
- Provide comprehensive technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Guide customers through troubleshooting steps and product usage.
- Document all customer interactions and technical issues in the support ticketing system.
- Contribute to the development and maintenance of our knowledge base.
- Identify trends in customer issues and escalate them to the product development team.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Manage and prioritize multiple support tickets to meet service level agreements (SLAs).
- Maintain up-to-date knowledge of our products and services.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2+ years of experience in technical support or helpdesk roles.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts to non-technical users.
Technical Support Analyst
Posted 18 days ago
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Job Description
Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.
We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.
In this role, you will:
- Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
- Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
- Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
- Train and guide staff on hardware and software usage
- Ensure patch compliance for PCs
- Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
- Configure and build hardware; install and configure software based on user service requests
- Document resolution to desktop issues, propose solutions to root cause problems
- Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
- Interact with 3rd party vendors to drive and resolve specific technical problems
- Manage new hire setups, including coordination and configuration of equipment
- Assist with new hire orientations and onboard new users from a technology perspective
- Document resolutions to desktop issues and propose solutions to root cause problems
- Identify opportunities to improve, automate, or simplify processes or systems
- Ensure standardization of End User Services to align the EUS catalogue of services globally
QUALIFICATIONS
- At
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Network Support
Posted today
Job Viewed
Job Description
Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234
Compensation: $65,000 - $70,000 annually
Job Type: Full-time
Pay Frequency: Annually
Job Overview:
We are seeking a highly motivated and experienced Technical Support Representative (Network & VoIP) to join our team. The ideal candidate will have at least 3 years of relevant experience. This position will focus on providing technical support, troubleshooting, and customer service related to our companys VoIP and network solutions.
About Vivant:
Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.
We help businesses eliminate outages with 100% uptime solutions that keep your business connected to essential tools. If youre highly organized, detail-oriented, and goal-driven—youll fit right in at Vivant.
A Day in the Life as a Technical Support Representative (Network & VoIP):
- Diagnose and resolve SIP, RTP, and PBX-related voice issues
- Manage customer and reseller tickets through our support system
- Escalate complex faults to upstream carriers as needed
- Deliver timely and accurate solutions to customers
- Assist with moves, adds, and changes for customer systems
- Document procedures for internal knowledge sharing
- Support clients and partners during new VoIP solution deployments
- Mentor and coach team members to improve service quality
Requirements:
- At least 2 years of hands-on experience supporting VoIP (SIP and RTP)
- Familiarity with protocol analyzers and interpreting results
- Solid understanding of network basics and general telecom troubleshooting
- Experience with open-source SIP-based PBX systems (Asterisk, FreeSWITCH, Kamailio, Kazoo)
- Familiarity with VoIP phones (e.g., Grandstream, Yealink, Polycom)
- Bonus if you have experience with:
- Working in an ISP/MSP or managed VoIP environment
- Deploying NetSapiens, 3CX, or PortaOneSIP-based PBX systems (Cisco, Asterisk, Polycom, Yealink)
- Completion of SIP School
- IP protocols and services (SMTP, FTP, HTTP, DHCP, TFTP, Telnet, SSH)
What Were Looking For:
- A motivated self-starter with excellent written and spoken English
- Customer-focused problem solver and team player
- High attention to detail and integrity
- Able to work independently and as part of a team
- Someone who strives to be “so good they can’t be ignored”
If youre an experienced Technical Support Representative who enjoys solving technical challenges and delivering excellent customer service, we’d love to hear from you! Join Vivant and take your career to the next level!
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected status.
Alternate Job Titles & Keywords:
Alternate Titles:
- VoIP Support Technician
- Network Support Specialist
- Telecom Support Engineer
- Technical Support Analyst (VoIP)
- VoIP and Network Specialist
Keywords:
VoIP, SIP, RTP, Asterisk, FreeSWITCH, Kamailio, Kazoo, Grandstream, Yealink, Polycom, Network Support, Managed Services, Technical Support, Telecom Support, NetSapiens, 3CX, PortaOne, PBX Systems, VoIP Phones, Layer 3 Networking, IP Protocols, Managed VoIP, Help Desk, Tier 2 Support, Dallas VoIP Jobs
Store Support
Posted 5 days ago
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Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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