1128 IT Support jobs in North Carolina

Desktop Support Technician

28230 Charlotte, North Carolina Robert Half

Posted 7 days ago

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Job Description

Description
Robert Half is proactively recruiting Desktop Support Technicians to join our pipeline of candidates for upcoming projects and contract opportunities. This position is ideal for hands-on IT professionals who enjoy solving technical problems directly with end users.
Key Responsibilities:
+ Install, configure, and maintain desktops, laptops, and peripherals.
+ Troubleshoot hardware and software issues both onsite and remotely.
+ Image and deploy devices for new hires and department rollouts.
+ Support printers, mobile devices, and conference room equipment.
Requirements
Qualifications:
+ 1-3 years of IT support or field technician experience.
+ Strong knowledge of Windows and/or macOS environments.
+ Experience with imaging tools and ticketing systems.
+ Excellent customer service and communication skills.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Desktop Support Technician

27722 Durham, North Carolina CompuCom

Posted 15 days ago

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Job Description

At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is looking for a qualified **Desktop Support Technician** to join the team **onsite** in Durham, NC.
**Duties and Responsibilities** **:**
+ Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
+ Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
+ Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
+ Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
+ Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
+ Back up and burn end user data
+ Assist in developing and documenting improvements to current processes
+ Assist other coworkers in resolution of end users' technical issues across the program
+ Assist Site Leader in the execution of established processes and escalations
**Skills and Qualifications** **:**
+ Experience with asset management
+ Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
+ Demonstrate high energy given fast-paced environment
+ Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
+ Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
+ Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
+ Ability to work with strong personalities
+ Managing stress while being able to deescalate tense users is a key attribute
+ Get work done independently, and for attendance for availability to work scheduled hours
+ Trusted to work proactively is a key attribute given limited site IT Leaders
+ Ability to handle multiple projects
+ Experience working in an enterprise environment
+ Be physically able to lift up to 40lbs, bend, crawl and climb
+ Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area
+ ServiceNow experience not required but a plus
+ Windows 10 and Mac OS experience a plus
**Wage Range** :
The hourly rate for this position is between **$16.50 to $24.20 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** **:**
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas currently.
CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit ** .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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Desktop Support Technician

28815 Asheville, North Carolina CompuCom

Posted 15 days ago

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Job Description

At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified **Desktop Support Technician** to join their team **onsite** in Ashville, NC and provide end-user support.
Work hours:
8:00AM to 4:30PM, Monday, Wednesday, and Friday
5:00AM to 1:30PM, Tuesday and Thursday
**Duties and Responsibilities** **:**
+ Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
+ Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
+ Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
+ Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
+ Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
+ Back up and burn end user data
+ Assist in developing and documenting improvements to current processes
+ Assist other coworkers in resolution of end users' technical issues across the program
+ Assist Site Leader in the execution of established processes and escalations
**Skills and Qualifications** **:**
+ Experience with asset management
+ Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
+ Demonstrate high energy given fast-paced environment
+ Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
+ Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
+ Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
+ Ability to work with strong personalities
+ Managing stress while being able to deescalate tense users is a key attribute
+ Get work done independently, and for attendance for availability to work scheduled hours
+ Trusted to work proactively is a key attribute given limited site IT Leaders
+ Ability to handle multiple projects
+ Experience working in an enterprise environment
+ Be physically able to lift up to 40lbs, bend, crawl and climb
+ Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area
+ ServiceNow experience not required but a plus
+ Windows 10 and Mac OS experience a plus
**Wage Range** :
The rate for this position is between **$16.50 - $24.20 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** **:**
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ** .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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Desktop Support Engineer – Lab Systems

25911 North Carolina, North Carolina Purple Drive

Posted 8 days ago

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Job Description

Role: Desktop Support Engineer – Lab Systems

Location: Raleigh, NC

Duration: 6 months


Pharma Lab IT Project Support End user computing (EUC)
- System administrator for Lab computers and equipment
Lab computers and equipment support experience
Must know Empower LacE and Unicorn Systems.
Desktop support, Operating Systems support, Customer Service Knowledge
Experience with Microsoft OS and related technologies.
Extensive knowledge of IT hardware and software.
Strong knowledge on network troubleshooting.
Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite.
Knowledge of Linux a plus.
Knowledge with SCCM Patching, Active directory, Antivirus tools etc.
Must be proficient with imaging and creating images.
Experience in Windows 10 deployment.
Should have experience participating or leading an OS migration.
Excellent written and oral communication skills
Strong customer-service orientation.
Understand customer service and service delivery.
Understanding of ITIL processes and ServiceNow Tool.
Must be located at the mentioned location

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Tier I/II Desktop Support Technician

27722 Durham, North Carolina Insight Global

Posted 2 days ago

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Job Description

Job Description
Insight Global is looking for a Tier I/II Desktop Support Team to act as the first line of defense for all IT tickets and engaging in high customer service activity for a financial/insurance client. This team will be responsible, but not limited to the following:
  ○ 10 Tickets per day (phone, thru system, walk up)
  ○ Phone support
  ○ Remote Support
  ○ Password resets
  ○ VPM Troubleshooting
  ○ Install / Uninstall software
  ○ Basic security (phishing, report suspicious activity) protect hardware
  ○ Troubleshoot AV in conference rooms
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Associates / Bachelors Degree
- Microsoft Tech Stack (AD / Windows)
- Excellent Communications / Customer Service Skills - Prior experience in a Desktop Support/Helpdesk role
- Experience with Financial Services/Insurance
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Technical Support

27722 Durham, North Carolina Koniag Government Services

Posted 9 days ago

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Job Description

**Technical Support**
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
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Senior Customer Support Specialist - Technical Support

28202 Charlotte, North Carolina $65000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their growing technical support team. This role is critical in providing exceptional assistance to customers, resolving complex technical issues, and contributing to customer satisfaction and retention. The Senior Specialist will act as a point of escalation for challenging support cases, mentor junior team members, and contribute to the development of support resources. Responsibilities include diagnosing and resolving a wide range of technical issues for customers via phone, email, and chat. You will guide customers through troubleshooting steps, provide clear and concise explanations, and ensure timely resolution of all support tickets. This role requires a deep understanding of the company's products and services, as well as strong analytical and problem-solving skills. The Senior Specialist will also be responsible for documenting technical issues and solutions, contributing to the knowledge base, and identifying trends or recurring problems to inform product development. You will collaborate with engineering and product teams to escalate bugs and provide feedback for product improvements. This is an excellent opportunity for an individual passionate about technology and customer service to make a significant impact. The role is based in Charlotte, North Carolina, US , and offers a hybrid work arrangement. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 4 years of experience in technical customer support or a similar role is required. Proven ability to troubleshoot complex software and hardware issues is essential. Excellent communication, interpersonal, and active listening skills are paramount. Strong technical aptitude and the ability to explain technical concepts to non-technical users are mandatory. Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Experience in mentoring or leading junior team members is a plus. If you are a proactive problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.
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Technical Support Engineer

28712 Brevard, North Carolina EchoStar

Posted today

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Job Description

Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.


Job Duties and Responsibilities

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

  • Install and service DISH equipment and smart home products in customers’ homes
  • Teach customers how to use their tech and offer additional services when helpful
  • Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team

What’s in it for You:
  • Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
  • Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
  • Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
  • Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms
Paid Training You’ll Get:
  • Clear, step-by-step guidance for installations and service
  • Smart home tech knowledge to support and educate customers
  • Best practices created by our most experienced techs


Skills, Experience and Requirements

What You’ll Need:
  • Valid Driver’s License : Clean record required
  • Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
  • Physical Ability :
    • Climb ladders (up to 40 ft)
    • Lift up to 70 lbs
    • Must meet and maintain 335 lb weight limit
  • Customer Focus : Build trust and create a great experience
  • Problem-Solving : Tackle a variety of challenges on the spot
  • Determination : Work in tight spaces and all kinds of weather
  • Adaptability : Handle changes and unexpected tasks with ease
Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact  if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)


Salary Ranges

Compensation: $18.50/Hour
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Technical Support Engineer

28744 Franklin, North Carolina EchoStar

Posted today

Job Viewed

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Job Description

Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.


Job Duties and Responsibilities

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

  • Install and service DISH equipment and smart home products in customers’ homes
  • Teach customers how to use their tech and offer additional services when helpful
  • Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team

What’s in it for You:
  • Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
  • Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
  • Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
  • Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms
Paid Training You’ll Get:
  • Clear, step-by-step guidance for installations and service
  • Smart home tech knowledge to support and educate customers
  • Best practices created by our most experienced techs


Skills, Experience and Requirements

What You’ll Need:
  • Valid Driver’s License : Clean record required
  • Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
  • Physical Ability :
    • Climb ladders (up to 40 ft)
    • Lift up to 70 lbs
    • Must meet and maintain 335 lb weight limit
  • Customer Focus : Build trust and create a great experience
  • Problem-Solving : Tackle a variety of challenges on the spot
  • Determination : Work in tight spaces and all kinds of weather
  • Adaptability : Handle changes and unexpected tasks with ease
Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact  if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

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Technical Support Engineer

28466 Wallace, North Carolina EchoStar

Posted today

Job Viewed

Tap Again To Close

Job Description

Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.


Job Duties and Responsibilities

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

  • Install and service DISH equipment and smart home products in customers’ homes
  • Teach customers how to use their tech and offer additional services when helpful
  • Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team

What’s in it for You:
  • Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
  • Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
  • Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
  • Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms
Paid Training You’ll Get:
  • Clear, step-by-step guidance for installations and service
  • Smart home tech knowledge to support and educate customers
  • Best practices created by our most experienced techs


Skills, Experience and Requirements

What You’ll Need:
  • Valid Driver’s License : Clean record required
  • Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
  • Physical Ability :
    • Climb ladders (up to 40 ft)
    • Lift up to 70 lbs
    • Must meet and maintain 335 lb weight limit
  • Customer Focus : Build trust and create a great experience
  • Problem-Solving : Tackle a variety of challenges on the spot
  • Determination : Work in tight spaces and all kinds of weather
  • Adaptability : Handle changes and unexpected tasks with ease
Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact  if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)


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Compensation: $17.00/Year
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