1515 IT Support jobs in North Carolina

*Description*

IT Service Operations IT Support Partner will provide tier 2+ IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
Through utilizing best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects at their new site on campus HQ termed Factory of the Future. This site is home to engineering, robotics and IoT Test environments and the ITSP will be responsible for being the first point of contact for this site. This site will also be used for Town Halls / large meetings where this person will be responsible for AV Infrastructure in addition to the IT. This role will also support an R&D production environment where they will need to support Manufacturing specific IT Hardware and Software.
Support will be provided as during normal business hours, as well as occasional after-hours support.

*Skills*

Technical support, Support

*Top Skills Details*

Technical support,Support

*Additional Skills & Qualifications*

Contract to hire for the right candidate who performs well for at least 6 months on contract.

*Experience Level*

Expert Level
*Pay and Benefits*
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Davidson,NC.
*Application Deadline*
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Serve as the primary contact for service-related technical support and parts inquiries from customers and dealers.
• Provide expert troubleshooting and technical guidance to dealers, service centers, and end-users.
• Accurately process parts orders, returns, and warranty claims in a timely manner.
• Coordinate with internal teams to ensure swift resolution of technical issues.

• Assist with procurement, inventory management, and distribution of spare parts.
• Monitor stock levels to ensure parts availability and support operational planning.
• Contribute to the development and maintenance of technical documentation and parts catalogs.

• Support field technicians and customers with installation, repair, and maintenance procedures.
• Track and document recurring issues to identify trends and recommend product improvements.
• Create and deliver training content for dealers and customers on product care and servicing.
• Liaise with engineering and product teams to communicate field feedback and technical concerns.

• Maintain detailed records of support cases, customer interactions, and service activities.
• Ensure adherence to company policies, safety guidelines, and service protocols.

• Education: High school diploma or equivalent required;technical certification or associate degree preferred.
• Experience: Minimum 4 years in a technical support, service, or parts coordination role, preferably in construction, heavy equipment, or machinery sectors.
• Technical Knowledge: Understanding of hydraulic and electrical systems, mechanical components, and construction equipment.

• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work both independently and collaboratively.
• Proficiency in Microsoft Office and ERP systems for inventory and order management.

• Hands-on experience with excavators, hydraulic systems, or similar heavy equipment.
• Familiarity with CRM or service management software.
• Bilingual in English and Spanish or French is an asset.

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg. This is a full-time position.

Assist users with domain, user account, and software account setup and troubleshooting.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.
• Provide basic troubleshooting and support for desktop and laptop computers, printers, and peripherals.
• Perform hardware maintenance tasks such as adding or replacing memory, keyboards, motherboards, and other components.
• Respond to help desk tickets, log incidents, and document troubleshooting steps in the IT ticketing system.
• Install, set up, maintain, and troubleshoot desktop/laptop computers for end users.
• Assist in software patching and system updates to maintain security and functionality.
• Support server environments and network infrastructure as directed by senior IT staff.
• Coordinate with vendors to resolve hardware and software issues.
• Provide basic training to users on system functionality, security best practices, and troubleshooting methods.
• Assist in deploying and maintaining user applications and network services.

1+ years experience in IT support, troubleshooting, and IT operations. Bachelor's degree in a related field desired. Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II). Must be MCSA certified or able to obtain the certification within six months of start date. ITIL Foundations training desired. Basic knowledge of Windows operating systems, network configurations, and user account management. Experience setting up and troubleshooting user accounts, software applications, and peripheral devices. Able to replace and configure computer components such as memory, keyboards, and motherboards. Strong customer service skills with the ability to communicate technical issues to non-technical users. Familiar with Army IT security policies, Active Directory, and basic network troubleshooting techniques. Experience using ITSM tools such as ServiceNow, Remedy, or Army-specific ticketing systems. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg. This is a full-time position.

Set up and troubleshoot domains, user accounts, and software accounts to ensure proper system access.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.
• Diagnose and resolve hardware and software issues on desktops/laptops and mobile devices.
• Add or replace memory, keyboards, motherboards, and other computer components as needed.
• Support common user applications, desktop services, and IT peripherals.
• Maintain ticketing system documentation, ensuring incidents and resolutions are properly logged.
• Install, set up, maintain, and troubleshoot desktop/laptop systems for end-users.
• Assist with patch management and security updates to maintain system integrity.
• Support server environments and network infrastructure as required.
• Coordinate with vendors to resolve hardware and software issues, ensuring timely problem resolution.
• Provide technical guidance and end-user training on system functionality and security best practices.
• Assist users with remote access configurations, VPN troubleshooting, and secure authentication methods.

3+ years experience in IT support, troubleshooting, and user account management. Bachelor's degree in a related field desired. Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II). Must be MCSA certified or able to obtain the certification within six months of start date. ITIL Foundations certification desired. Proficient in domain configurations, user account management, and troubleshooting of enterprise IT systems. Strong understanding of network connectivity, wireless access troubleshooting, and IT security best practices. Experience in configuring, installing, and maintaining desktops, laptops, and associated peripherals. Able to coordinate with vendors and escalate hardware/software issues as needed. Experience with ITSM tools such as ServiceNow, Remedy, or Army-specific ticketing systems. Familiar with Army IT security policies, Active Directory, and network troubleshooting techniques. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.

• Having worked in an MSP environment is a MUST ! No exceptions!
• Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• 2-3 years of experience in a client-facing environment such as sales engineering
• Kaseya RMM and Autotask PSA Experience a plus
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus
• Having worked in an MSP environment is a major plus.

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather
• Adaptability : Handle changes and unexpected tasks with ease

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

This will be posted for a minimum of 3 days or until the position is filled.

• Think on your feet and resolve problems quickly
• Answer phone calls and respond to emailed tickets keeping the SLA
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
• Maintain documentation for products and training
• Troubleshoot technical problems in Windows and SQL Server
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

• Experience with PC Hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent Customer Service soft skills and the ability to build and maintain customer relationships
• Growth Mindset - Always Learning
• Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with Network Protocols, Switches, and Firewall configuration

• 3 Weeks of PTO, Holidays, and Paid Volunteer Day
• Generous Medical, Dental, and Vision plans with low premiums
• Paid Parental Leave
• Company Sponsored Life Insurance
• 401k with Company Match

Piper Companies is hiring a Technical Support Engineer for a data security company located in Morrisville, NC. The Technical Support Engineer will need to be a proactive and customer driven individual that can take support to the next level. The Technical Support Engineer will need to sit on site 2 days per week in Morrisville, NC.

Responsibilities for the Technical Support Engineer:

• Serve as the frontline technical expert for our Data Security Platform, delivering exceptional support across SaaS and hybrid environments.
• Triage, troubleshoot, and resolve complex issues related to networking, cloud infrastructure, and application security.
• Proactively identify and mitigate potential threats before they impact customers using tools like ADX and Grafana.
• Partner with Engineering, Product, and Customer Success teams to influence product improvements and ensure seamless escalations.

• Hands-on experience with SaaS platforms and cloud architectures (AWS, Azure, GCP).
• Solid understanding of IAM solutions (e.g., Okta, Azure AD, AWS IAM).
• Strong foundation in networking protocols (TCP/IP, DNS, SSL/TLS) and security infrastructure (firewalls, VPNs, IDS/IPS).
• Proficient in log analysis and root-cause troubleshooting across diverse environments.
• Experience managing security challenges in multi-tenant SaaS environments.

• $80,000 - $85,000
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by law