461 IT Support jobs in San Bruno

Description
Are you passionate about technology and supporting educators? Our client, an education organization, is seeking a Desktop Support Technician to join their team. In this role, you will play a vital part in empowering teachers and school staff by ensuring their technology operates seamlessly. You'll be responsible for onsite and remote troubleshooting, system preparation, deployment, and ongoing maintenance.
This is a contract role and is onsite in Oakland, CA 5 days a week.
Key Responsibilities:
+ Diagnose and resolve technology issues for school and regional staff through on-site and remote support.
+ Prepare and deploy staff and student systems, including laptops and peripherals.
+ Troubleshoot hardware and software issues (e.g., Chromebooks, projectors, printers, interactive tools).
+ Manage priorities effectively to meet Service Level Agreements (SLAs).
+ Collaborate with network administrators and procurement teams to sustain and improve technology infrastructure.
+ Provide exceptional customer service and support to educators and regional staff.
Requirements
+ Education: Bachelor's degree or equivalent professional experience.
+ Experience: 1-2 years in IT support (experience in education settings is a plus).
+ Technical Skills: Knowledge of Microsoft Windows, Office, Active Directory, MacOS, and hardware troubleshooting. Familiarity with networking and wireless operations is highly desired.
+ Proficiency in supporting Android devices, Apple products, and Chromebook systems.
+ Competencies: Strong problem-solving ability, customer-service focus, and multitasking skills.
+ Physical Requirements: Ability to lift up to 30 pounds, work on-site, and travel between school locations as needed.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
Looking for a desktop support technician to provide onsite support at their San Francisco Location. This person will be the sole IT technician providing support to 15 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team in Baltimore. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service the company's colleagues. Day to day this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices, they are an O365 and Windows 10 environment. Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support.
Skills
Desktop, Windows 10, Customer service
Top Skills Details
Desktop, Windows 10, Customer service
Additional Skills & Qualifications
Customer oriented - You will need to be able to deliver a high level of customer support and training to employees at all levels of the company, and explain and resolve complex technical issues to a non-technical audience. You possess excellent customer service and interpersonal skills. In this role, you are the face of the Technology Team and the first person to provide assistance on a technology issue.
A self-starter - You are quick to respond to operational tasks and are able to find opportunities for process improvement and work with the Help Desk and greater Technology Team to achieve these goals. You possess the time management skills to prioritize your tasks. You have the discipline to work independently and remotely to accomplish a set of tasks and can efficiently supervise vendor visits and ensure site work gets done.
A natural problem solver - You identify challenges, analyze the root causes, seek to understand rationale behind current setups, and offer changes to improve where needed.
Common Technologies: Exchange, O365, Active Directory, Printer Support, AV support, Imaging solutions,
Experience Level
3-5 years of experience taking elevated tickets
Pay and Benefits
The pay range for this position is $38.00 - $47.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.
Responsibilities:
- Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.
- Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.
- Manage and maintain system configurations, ensuring optimal performance and user accessibility.
- Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.
- Support mobile devices, including Android and Apple products, ensuring seamless functionality.
- Collaborate with team members to implement and manage Cisco and Citrix technologies.
- Perform regular maintenance and updates for Dell hardware and other computer systems.
- Ensure proper documentation of support activities and resolutions for future reference.
- Monitor and address system alerts to prevent potential disruptions.
- Deliver excellent customer service while adhering to company standards and best practices.
Requirements
- Fluency in both Japanese and English, with strong communication skills.
- Proven experience in desktop support, including troubleshooting hardware, software, and network issues.
- Expertise in technologies such as Active Directory, Cisco, Citrix, and Dell systems.
- Familiarity with Android and Apple devices, including configuration and maintenance.
- Knowledge of backup technologies and configuration management processes.
- Ability to deliver exceptional customer service in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience documenting technical solutions and maintaining organized records.
Rates are open for discussion per market price*
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Desktop Support Job Training Program at Year Up United summary:

The Desktop Support Job Training Program by Year Up United is an intensive, less-than-one-year program designed to equip young adults with technical and professional skills through classroom learning, internships, and personalized coaching. Participants receive training in areas like IT support, application development, data analytics, project management, and network security, along with business communication and career development skills. Graduates achieve a high employment rate within four months, often entering roles in technology companies with competitive starting salaries.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose).

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Customer Success
- Project Management
- Data Analytics
- IT Support
- Business Operations
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

PandoLogic. Category:General, Location:Mountain View, CA-94043

Keywords:

desktop support, job training program, IT support, technical skills, professional development, internships, career coaching, network security, application development, data analytics

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose).

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U. S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Customer Success
- Project Management
- Data Analytics
- IT Support
- Business Operations
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

**Overview**
Are you looking to join a fast paced, dynamic team where you can put your interpersonal skills to use while solving technical problems for our senior leadership team? Intuit is looking for a dynamic and customer-focused Executive Technical Support Staff Analyst 4 for C-Suite Executive Support in their Mountain View headquarters. If you love working in a culture of lean experimentation and rapid iteration, we've got a challenge for you!
The role of the Executive Technical Support Staff Analyst 4 - Executive Support is to assist our most senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the 'go to' lead technical resource for all IT related support requests, e.g. Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a "high touch" level of support to the senior executives.
**What you'll bring**
+ Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily (see below for list).
+ Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school.
+ Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies.
+ Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications.
+ Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals.
+ Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues
+ Strong experience with video conferencing technologies and collaboration tools & platforms, e.g. Cisco, Poly, Slack, Google Suite
+ Preferred certifications: ITILv4, ACMT, CCT, CompTIA
+ Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer
+ Support experience in a corporate enterprise environment medium to large company (7-10k+ employees)
+ Outstanding ability in problem solving, diagnosis and troubleshooting skills
+ The ability to work under pressure and multitask in a fast-paced environment is a must.
+ Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision.
+ Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude.
+ Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.
+ Familiarity with encryption and security tools and triaging within this environment.
+ Hyper responsive during regular working hours, and super flexible and engaged outside regular hours.
+ Occasional travel (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies
+ Persistent influencing skills and ability to burn through all hard and soft roadblocks with minimum drama and maximum return
+ Military background in an IT environment a plus Imagine a career where your creative inspiration can fuel BIG innovation.
**How you will lead**
+ Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support.
+ Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions.
+ Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments.
+ Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed
+ Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times. Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible).
+ Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents.
+ Ensures established SLAs are met or exceeded specific to response and resolution times
+ Contribute to Knowledge Base and keep process documentation up-to-date.
+ Proactively take on projects and initiatives with minimal to no supervision.
+ Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level. May act as a "specialist" in a particular discipline.
+ Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements
+ Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: _Bay Area California $148,500 - 201,000_ This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company's cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations.
You will:

• Lead, mentor, and manage the technical support team to deliver high performance and exceptional customer satisfaction.
• Conduct regular team meetings, hold performance reviews, and provide ongoing coaching and development opportunities.
• Foster a positive, collaborative, and inclusive team environment.
• Recruit, train, and onboard new support team members, ensuring a smooth integration into the team.
• Develop and implement efficient support processes and procedures to optimize team operations.
• Monitor and analyze support metrics such as response times and resolution rates to drive continuous improvement.
• Ensure timely and accurate resolution of customer technical issues, maintaining high support standards.
• Oversee the support ticketing system and ensure all support interactions are thoroughly documented.
• Serve as the escalation point for complex technical issues and customer complaints, resolving them effectively.
• Build and maintain strong relationships with key customers and stakeholders to support long-term success.
• Collect and analyze customer feedback to identify opportunities for enhancing the customer experience.
• Proactively communicate updates, issues, and resolutions to customers to keep them informed.
• Identify and drive process improvements to increase support team efficiency and effectiveness.
• Develop and maintain comprehensive support documentation, including knowledge base articles and FAQs.
• Ensure all support processes and procedures are accurately documented and kept up-to-date.
• Generate reports and analyze data to uncover trends and highlight areas for ongoing improvement.

About you:

• 5-7 years of experience in technical support, with at least 3 years in a management or leadership role.
• Strong technical understanding and problem-solving skills.
• Proven experience in building cross-functional alignment with peer managers in R&D and GTM.
• Experience with support ticketing systems (zendesk) / CRM software.
• Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency.
• Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate a team.
• Ability to work independently and manage multiple priorities.

Good-to-have:

• Certifications such as ITIL, HDI, or relevant technical certifications

Location: (Please select one)

• This role is hybrid (3 days a week in our Palo Alto office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

About HappyRobot

HappyRobot is a platform to build and deploy AI workers that automate communication. See a demo

Our AI workers connect to any system or data source to handle phone calls, emails, messages, and more-without human intervention.

We focus on the logistics industry, which depends heavily on communication to move freight efficiently. Our customers are freight brokers, 3PLs, freight forwarders, shippers, warehouses, supply chain enterprises, and logistics tech startups.

We just raised our Series B and now have over 60M in funding!

We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great-ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.

About the Role

We're looking for a Technical Support Engineer to be the bridge between our customers and our tech. You'll be the first person users turn to when something breaks-or when they're just a little confused. You'll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable.

This is a high-trust, high-impact role. You'll own customer-facing troubleshooting, root cause investigations, and escalations. You'll turn noise into signal, helping the whole company learn faster from user pain.

If you love solving puzzles, calming chaos, and making things just work, this one's for you.

Must-Have

• 3+ years of experience in a technical support, solutions engineering, or SRE-like role
• Comfort working with APIs, logs, databases, and modern web stacks (we use Python, JSON, Postgres, etc.)
• Clear, calm written communication - especially when customers are stuck or frustrated
• Curiosity and grit - you'll go deep to figure out what's actually going wrong
• High ownership mentality - if something is broken, you fix it or escalate it fast
• Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day

Nice-to-Have

• Experience with support platforms like Intercom, Linear, or Zendesk
• Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows
• Exposure to observability tools like Sentry, Datadog, or Grafana
• Experience supporting AI/ML, data-intensive systems, or developer-facing tools
• Previous work in logistics, operations tech, or comms-heavy B2B platforms

Why Join Us?

• Fast Growth - Backed by a16z and YC, and growing like crazy
• Top-Tier Compensation - Competitive salary + equity in a rocketship
• Ownership & Autonomy - You'll own critical systems and shape user experience
• Real Impact - Every customer you help keeps freight moving and businesses running
• Work With the Best - Join a world-class team of builders, engineers, and operators

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting - if something needs fixing, we own it and make it better. This means stepping up, even when it's not "your job." If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don't wait for someone else to solve it - we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for "just fine." We sweat the details because details compound. Whether it's a product feature, an internal doc, or a sales call - we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build - even when nobody's watching.

We are "majos"
Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. "Majo" is our way of saying: be a good human. Be approachable, helpful, and warm. We're building something ambitious, and it's easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.

Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We're running a high-speed marathon - not a sprint with no strategy.

Talent Density and Meritocracy
Hire only people who can raise the average; 'exceptional performance is the passing grade.' Ability trumps seniority. We believe the best teams are built on talent density - every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players - that's how we win.

First-Principles Thinking
Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don't copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It's how we build what others think is impossible.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Bengaluru, India

Role: Technical Support Engineer
About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Team

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What You'll Do

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer to join our team. You will work with our broad customer base on a variety of technical support issues ranging from troubleshooting network performance and security concerns to providing guidance on product configurations and best practices.

• Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare's suite of products.
• Engage with customers through email, phone, and chat, providing clear, concise, and empathetic communication to effectively address their technical needs and ensure a positive support experience.
• Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
• Partner with Cloudflare's Product, Engineering, and Security teams to escalate and resolve advanced customer issues.
• Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs.
• Assist customers in identifying and responding to security incidents, leveraging Cloudflare's threat intelligence and security tools.
• This role requires working in rotational shifts, including evenings, weekends, and public holidays, to support our global customer base.

What We're Looking For

• You have a minimum of 4 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products.
• Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.
• Strong customer service orientation and communication skills, both written and verbal, and you are fluent in English.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• You are a motivated self-starter who always looking to expand your skill sets, you take initiatives and capable of learning new technologies / systems / features with little guidance
• You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
• You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
• You have experience installing and configuring web servers like Apache, Nginx, and IIS
• Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing.
• Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations.
• You are familiar with Cloudflare and have a site actively using our platform
• You have worked with PostgreSQL, MySQL, MS SQL or other database servers.
• Bachelor's degree in Computer Science, Cybersecurity, or a related field (or equivalent experience).
• Relevant certifications such as CISSP, CCSP, GCIA, GCIH, GCFA or equivalent.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.