27,899 Medical Assistant jobs in the United States
Medical Support Assistant (Medical Receptionist)
Posted today
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Job Description
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Virginia Beach VA Clinic located at 244 Clearfield Boulevard, Suite 401, Virginia Beach, VA 23462. Working hours are Mon-Fri, 8:00am-4:30pm. Competitive packages are available for qualified candidates. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities- Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
- Provide general reception support in the Release of Information (ROI) offices at various medical centers.
- Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
- Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
- Make outgoing and receive incoming phone calls.
- Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
- Review ambulance claims for eligibility and payment.
- Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
- Citizen of the United States of America.
- Ability to speak clearly, hear and write English.
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
- Heavy phone and computer usage, often simultaneously.
- Familiarity with medical terminology, hospital terminology and/or clinics.
- Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
- Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
- Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
- One year of education above high school or one to two years of related job experience.
- Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
- Ability to pass a required level of security clearance (NACI-level background check).
- No sponsorship available
All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Medical Support Assistant (Medical Receptionist)
Posted 3 days ago
Job Viewed
Job Description
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (Medical Receptionist) to support the Sheridan VA Medical Center located at 1898 Fort Road, Sheridan, WY 82801. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities- Scheduling appointments
- Coordinating veteran care with community providers.
- Communicating with internal providers regarding VA community care processes.
- Validating and updating patient demographic information.
- Processing health records into CPRS and VISTA systems.
- Managing community care consults via HSRM and PPMS.
- Handling phone calls and inquiries professionally.
- Using Microsoft Office tools and VA systems daily.
- Performing pre- and post-appointment tasks.
- Supporting patient aligned care teams.
- Monitoring and reporting VetLink kiosk performance.
- Ensuring compliance with HIPAA, VA privacy, and security standards.
- Participating in team huddles and maintaining workflow efficiency.
- Completing mandatory and remedial training.
- Maintaining infection control compliance (e.g., TB testing, immunizations).
- Responding to security incidents and cooperating with investigations.
- Managing records per VA and federal guidelines.
- Citizen of the United States of America.
- High school diploma or GED.
- Ability to speak clearly, hear and write English.
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
- No health restrictions affecting job performance.
- Basic medical terminology
- Minimum 6 months of customer service experience.
- No sponsorship available
All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Medical Support Assistant (Medical Receptionist)
Posted 3 days ago
Job Viewed
Job Description
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Fayetteville VA Medical Center located at 2300 Ramsey St. Fayetteville, NC 28301. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities- Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
- Provide general reception support in the Release of Information (ROI) offices at various medical centers.
- Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
- Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
- Make outgoing and receive incoming phone calls.
- Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
- Review ambulance claims for eligibility and payment.
- Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
- Citizen of the United States of America.
- Ability to speak clearly, hear and write English.
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
- Heavy phone and computer usage, often simultaneously.
- Familiarity with medical terminology, hospital terminology and/or clinics.
- Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
- Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
- Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
- One year of education above high school or one to two years of related job experience.
- Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
- Ability to pass a required level of security clearance (NACI-level background check).
- No sponsorship available
All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Medical Support Assistant (Medical Receptionist)
Posted 3 days ago
Job Viewed
Job Description
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (Medical Receptionist) to support the Montana VA Health Care System, locations including:
- Fort Harrison VAMC 3687 Veterans Drive, Fort Harrison, MT 59636
- Helena POM (non-clinical) 2869 N Montana Ave, Helena, MT 59601
- Helena VA Sleep Center 2271 Deerfield Ln, Helena, MT 59601
Working hours are Mon-Fri, 8am-4:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities- Scheduling and coordinating appointments per VHA Directives 1230 and 1232
- Using VA systems: VistA, CPRS, CTM, HSRM, PPMS, EPSI, Cisco Call Center, etc.
- Validating and updating patient demographic information
- Processing community care consults and integrating records into CPRS/VistA
- Answering and responding to phone calls professionally and promptly
- Performing appointment tracking, pre/post appointment contacts
- Providing customer service to patients, families, VA staff, and providers
- Supporting patient aligned care teams and VetLink check-in systems
- Monitoring and resolving scheduling issues and patient communications
- Ensuring compliance with VA scheduling policies and performance standards
- Participating in team huddles and maintaining efficient workflow
- Handling correspondence and updating no-shows and clinic status
- Completing mandatory scheduling and compliance training
- Maintaining privacy, HIPAA, and IT security standards
- Participating in quality assurance and performance monitoring
- Citizen of the United States of America.
- High school diploma or GED.
- Ability to speak clearly, hear and write English.
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
- No health restrictions affecting job performance.
- Basic medical terminology
- Minimum 6 months of customer service experience.
- No sponsorship available
All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Medical Support Assistant (Medical Receptionist)
Posted 3 days ago
Job Viewed
Job Description
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants to support the Sheridan VA Medical Center located at 1898 Fort Road, Sheridan, WY 82801. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities:
- Scheduling appointments
- Coordinating Veteran care with community providers
- Communicating with internal providers regarding VA Community Care processes
- Validating and updating patient demographic information
- Processing health records into CPRS and VISTA systems
- Managing community care consults via HSRM and PPMS
- Handling phone calls and inquiries professionally
- Using Microsoft Office tools and VA systems daily
- Performing pre- and post-appointment tasks
- Supporting patient aligned care teams
- Monitoring and reporting VetLink kiosk performance
- Ensuring compliance with HIPAA, VA privacy, and security standards
- Participating in team huddles and maintaining workflow efficiency
- Completing mandatory and remedial training
- Maintaining infection control compliance (e.g., TB testing, immunizations)
- Responding to security incidents and cooperating with investigations
- Managing records per VA and federal guidelines
- Citizen of the United States of America
- High school diploma or GED
- Ability to speak clearly, hear and write English
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors
- No health restrictions affecting job performance
- Basic medical terminology
- Minimum 6 months of customer service experience
- No sponsorship available
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
Qualifications:
All candidates must be able to:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Medical Support Assistant (Medical Receptionist)
Posted 3 days ago
Job Viewed
Job Description
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Hampton VA Medical Center located at 100 Emancipation Dr. Hampton, VA 23667. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities- Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
- Provide general reception support in the Release of Information (ROI) offices at various medical centers.
- Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
- Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
- Make outgoing and receive incoming phone calls.
- Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
- Review ambulance claims for eligibility and payment.
- Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
- Citizen of the United States of America.
- Ability to speak clearly, hear and write English.
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
- Heavy phone and computer usage, often simultaneously.
- Familiarity with medical terminology, hospital terminology and/or clinics.
- Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
- Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
- Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
- One year of education above high school or one to two years of related job experience.
- Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
- Ability to pass a required level of security clearance (NACI-level background check).
- No sponsorship available
All candidates must be able:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Medical Support Assistant (Medical Receptionist)
Posted 3 days ago
Job Viewed
Job Description
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the San Francisco VA Medical Center located at 4150 Clement St, San Francisco, CA 94121. Working hours are Mon-Fri, 7:30am/8:00am - 4pm/4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities- Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
- Provide general reception support in the Release of Information (ROI) offices at various medical centers.
- Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
- Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
- Make outgoing and receive incoming phone calls.
- Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
- Review ambulance claims for eligibility and payment.
- Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
- Citizen of the United States of America.
- Ability to speak clearly, hear and write English.
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
- Heavy phone and computer usage, often simultaneously.
- Familiarity with medical terminology, hospital terminology and/or clinics.
- Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
- Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
- Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
- One year of education above high school or one to two years of related job experience.
- Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
- Ability to pass a required level of security clearance (NACI-level background check).
- No sponsorship available
Pay Range: $18.73 - $31.32 hourly
All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Medical Support Assistant
Posted today
Job Viewed
Job Description
Job Title: Medical Support Associate (MSA)
Place of Work (City/State): Rosebud, South Dakota
Duration: 6 months contract with the possibility of another 6 months extension
Start Date: Oct 2025
Shift Schedule:
- Day Shift: 7:00 AM – 7:00 PM
- Night Shift: 7:00 PM – 7:00 AM
(Rotational shifts)
License / Certifications:
- Basic Life Support (BLS) Certification – Required
- Medical Assistant Certification – Preferred but not mandatory
Minimum Qualification / Experience:
- High school diploma or equivalent
- Completion of a Medical Assistant or healthcare support training program preferred
- Previous experience in a hospital, clinic, or urgent care setting is advantageous
- Strong communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Flexibility to work nights, weekends, and holidays as scheduled
Responsibilities:
- Greet and assist patients during intake and triage, including obtaining vital signs and medical history
- Support clinical documentation and EMR data entry for providers
- Maintain clean and organized exam/treatment rooms; restock and sterilize equipment as needed
- Monitor patients and communicate any status changes to clinical team
- Assist with patient flow, coordination, and transfers within the facility
- Respond to patient calls and requests in a timely, compassionate manner
- Follow infection control policies, safety protocols, and facility procedures
Medical Support Assistant
Posted today
Job Viewed
Job Description
The Medical Support Assistant (MSA) will provide administrative and clerical support to the health care team at the Eastern Colorado Health Care System (ECHCS). The role involves appointment scheduling, patient coordination, and handling medical documentation in accordance with VA policies and procedures. The MSA will ensure effective and efficient patient flow within various clinics and will be expected to support both internal and external customer service initiatives.
Location: Office of Community Care - 1898 Fort Road Sheridan, WY 82801
Key Responsibilities:Appointment Scheduling and Coordination:
- Perform appointment scheduling, tracking, and coordination in alignment with VHA Directive 1230 and the VA's scheduling procedures.
- Coordinate patient care with community providers for services not provided by VA.
- Collaborate with internal providers regarding VA Community Care policies and procedures.
Front Desk and Customer Service:
- Act as the first point of contact for patients, families, and visitors, responding to inquiries in a courteous and timely manner.
- Handle phone calls, schedule appointments, validate patient demographics, and maintain high standards of customer service.
Electronic Medical Record (EMR) Management:
- Ensure proper entry and update of patient health and administrative information into CPRS and VistA systems.
- Process and manage health care consults through HealthShare Referral Manager (HSRM) and other VA systems.
- Assist with the integration of records into VA electronic systems for continuity of care.
Coordination and Communication:
- Communicate scheduling issues and patient concerns effectively with supervisors and healthcare teams.
- Provide updates to the MSA supervisor on system performance, patient demographics, and community care consults.
- Participate in team huddles and collaborate with team members to optimize workflow.
Compliance and Security:
- Ensure patient confidentiality and adhere to HIPAA regulations for all data and patient interactions.
- Maintain proper security for all electronic and physical records, in compliance with VA and HIPAA standards.
Additional Duties as Assigned:
- Perform other administrative and customer service-related tasks as required.
- Complete mandatory training, including privacy, HIPAA compliance, and VA-specific systems, as well as annual compliance and remedial training.
- All MSA staff will undergo VA-scheduled training specific to appointment scheduling.
- High School Diploma or General Equivalency Diploma (GED) required.
- 6 months of customer service experience is required.
- Proficient in basic computer skills, including Microsoft Word, Excel, and Outlook.
- Ability to type at least 50 words per minute.
- Basic medical terminology knowledge and familiarity with VA software (VistA, CPRS, HSRM, etc.) preferred.
- Strong communication skills, both oral and written, with a focus on professionalism.
- Ability to work independently and resolve problems with minimal supervision.
- Attention to detail and ability to maintain accurate records.
- Ability to perform administrative tasks with no physical restrictions that interfere with job duties.
- Compliance with VA's infection control and immunization standards (e.g., Tuberculosis, Flu, COVID-19).
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Must be able to obtain and maintain the required federal public trust determination for this role.
Compensation for this position is determined by various factors, including location, the candidate's particular combination of knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
The compensation is $25.26 per hour as an hourly employee, including $5.09/hr. for health and welfare.
- In accordance with Service Contract Act (SCA) requirements, employees will accrue one hour of paid sick leave for every 30 hours worked, up to 56 hours per year.
- Paid vacation is provided based on years of service:
- 2 weeks after 1 year of continuous service with the contractor or successor,
- 3 weeks after 5 years, and
- 4 weeks after 15 years.
- Length of service includes continuous employment with the present contractor or successor, regardless of location, as well as with predecessor contractors performing similar work at the same federal facility.
- 11 paid government holidays off
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:- Resume must be submitted in word document format and must include dates in each section (experience, education, certifications.)
- Candidates must fill out the below form to the best of their knowledge
Medical Support Assistant
Posted today
Job Viewed
Job Description
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Santa Rosa VA Clinic located at 3841 Brickway Blvd, Santa Rosa, CA 95403. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities- Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
- Adherence to VA publication
- Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient’s CPRS chart as required
- Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
- Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
- Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
- Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
- Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents
- Citizen or Resident of the United States of America
- Ability to speak clearly, hear and write English
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
- Heavy phone and computer usage, often simultaneously
- Familiarity with medical terminology, hospital terminology and/or clinics
- Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
- Minimum 6 months experience with medical appointment scheduling in a medical setting
- Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required
- Ability to pass a required level of security clearance (NACI-level background check)
- No sponsorship available
$16.46 - $28.21 hourly
All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.