61 Office Manager jobs in Chicago

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a **Dental Office** **Manager** , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives.
**Job Type:** Full-Time
**Salary:** $6000 - $65000 / year + monthly and quarterly incentive earnings **
**At Aspen Dental, we put You First. We offer:**
+ A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
+ Career development and growth opportunities to support you at every stage of your career
+ A fun and supportive culture that encourages collaboration and innovation
+ Free Continuous Learning through TAG U
**How You'll Make a Difference:**
As a **Dental Office Manager** , you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization.
+ Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
+ Hire, develop, manage and retain the office staff
+ Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
+ Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
+ Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance
+ Additional tasks as required
**Preferred Qualifications**
+ Minimum of one year of managing a team of direct reports
+ High school diploma or equivalent; college degree is preferred
+ A people centric leader who motivates and inspires others
+ Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
+ Demonstrate analytical thinking; place a premium on leveraging data
_Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization._
_*May vary by independently owned and operated Aspen Dental locations._
_**Limitations apply, please see recruiter for details_
_ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a **Dental Office** **Manager** , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives.
**Job Type:** Full-Time
**Salary:** $6000 - $65000 year + monthly and quarterly incentive earnings **
**At Aspen Dental, we put You First. We offer:**
+ A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
+ Career development and growth opportunities to support you at every stage of your career
+ A fun and supportive culture that encourages collaboration and innovation
+ Free Continuous Learning through TAG U
**How You'll Make a Difference:**
As a **Dental Office Manager** , you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization.
+ Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
+ Hire, develop, manage and retain the office staff
+ Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
+ Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
+ Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance
+ Additional tasks as required
**Preferred Qualifications**
+ Minimum of one year of managing a team of direct reports
+ High school diploma or equivalent; college degree is preferred
+ A people centric leader who motivates and inspires others
+ Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
+ Demonstrate analytical thinking; place a premium on leveraging data
_Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization._
_*May vary by independently owned and operated Aspen Dental locations._
_**Limitations apply, please see recruiter for details_
_ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a **Dental Office** **Manager** , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives.
**Job Type:** Full-Time
**Salary:** $6000 - $65000 year + monthly and quarterly incentive earnings **
**At Aspen Dental, we put You First. We offer:**
+ A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
+ Career development and growth opportunities to support you at every stage of your career
+ A fun and supportive culture that encourages collaboration and innovation
+ Free Continuous Learning through TAG U
**How You'll Make a Difference:**
As a **Dental Office Manager** , you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization.
+ Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
+ Hire, develop, manage and retain the office staff
+ Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
+ Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
+ Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance
+ Additional tasks as required
**Preferred Qualifications**
+ Minimum of one year of managing a team of direct reports
+ High school diploma or equivalent; college degree is preferred
+ A people centric leader who motivates and inspires others
+ Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
+ Demonstrate analytical thinking; place a premium on leveraging data
_Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization._
_*May vary by independently owned and operated Aspen Dental locations._
_**Limitations apply, please see recruiter for details_
_ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a **Dental Office** **Manager** , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives.
**Job Type:** Full-Time
**Salary:** $6000 - $65000 / year + monthly and quarterly incentive earnings **
**At Aspen Dental, we put You First. We offer:**
+ A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
+ Career development and growth opportunities to support you at every stage of your career
+ A fun and supportive culture that encourages collaboration and innovation
+ Free Continuous Learning through TAG U
**How You'll Make a Difference:**
As a **Dental Office Manager** , you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization.
+ Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
+ Hire, develop, manage and retain the office staff
+ Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
+ Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
+ Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance
+ Additional tasks as required
**Preferred Qualifications**
+ Minimum of one year of managing a team of direct reports
+ High school diploma or equivalent; college degree is preferred
+ A people centric leader who motivates and inspires others
+ Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
+ Demonstrate analytical thinking; place a premium on leveraging data
_Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization._
_*May vary by independently owned and operated Aspen Dental locations._
_**Limitations apply, please see recruiter for details_
_ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

Description:

At Zahav, we are community-driven with a focus on work-life balance. Our nursing homes offer a compassionate care environment, empowering you. The gold standard in senior care.

Business Office Manager (BOM) Benefits:

• Medical/Dental/Vision/Life coverage
• 401K
• Next day pay available
• Employee rewards program
• PTO package and paid holidays
• Growth from within
• Team-oriented work environment

Business Office Manager (BOM) Responsibilities:

• As a business office manager (BOM), you will maintain financial files on all residents and ensure all documentation is completed.
• You will compete daily deposits, process any credit card payments and submit to corporate biller for posting.
• You will act as a liaison between the corporate office and family members for all billing related questions.
• You will complete all therapy verifications as requested by rerunning all eligibilities to ensure accurate information is given.
• You will be responsible for Medicaid applications and redeterminations.

Requirements:

Business Office Manager (BOM) Qualifications:

• Bachelor's degree or equivalent.
• SNF (Skilled Nursing Facility) BOM or Assistant BOM experience required.
• Working knowledge of PCC, census, Medicaid and Medicare.
• Excellent time management skills.
• High degree of organization.

keywords: bom, business office manager, office management, office organization

Compensation details: Yearly Salary

PIb71ce888b55d-

**Additional Information** $5,000 Sign-on Bonus
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Chicago River North, 320 N Dearborn St, Chicago, Illinois, United States, 60654VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
The salary range for this position is $3,000 to 84,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
5,000 Sign-on Bonus
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Req ID:
Remote Position: Yes
Region: Americas
Country: USA
**General Overview**
**Functional Area:** Sales, Marketing & Business Development (MBD)
**Career Stream:** Business Development (MBD)
**Role:** Senior Consultant (SCO)
**Job Title:** Senior Consultant, Business Development
**Job Code:** SCO-MBD-BUSD
**Job Level:** Level 11
**Direct/Indirect Indicator:** Indirect
**Summary**
Advanced expertise in the area of business management and business development; applies expertise cross-functionally. Work is guided by broad company objectives, Smart Energy segment direction and corporate policy. Incumbents oversee very complex, or multiple complex projects, including cross-functional projects where a high degree of judgment and independence are required in developing solutions and resolving unusual problem situations. Incumbents have decision-making authority and autonomy to deliver on goals as applicable. Influences others cross-functionally to ensure functional or corporate goals met, and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability. An expert in their field, provides ideas, opinions and advice to others cross functionally. Acts in conjunction with Sales to determine new methods and procedures. Builds cross-functional relationships both internally and externally where persuasive skills, negotiation skills, and considerable tact are required to gain support. Maintains positive relationships with key customers who have a significant impact on the success of the organization. Primary business interface with customer executives on issues related to business management. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading executives internally and externally. Accountable for overall strategic business management within assigned accounts.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Acts as the strategic business interface for several accounts on a global basis.
+ Accountable for understanding the customer's overall strategy and direction in the 1-3 year timeframe.
+ Develop strategies and tactics (including pricing strategies) which Celestica will use to win, protect and grow business with the customer.
+ Develops customer presentations and proposals.
+ Provides direction, guidance and support to the Sales and Operations teams in order to ensure alignment with the strategy and execution of the tactics developed for the account.
+ Conducts contract and agreement negotiations, including the development and execution of the negotiation mandate and strategy.
+ Represents Celestica's overall business interests.
+ Actively manages customer perceptions.
+ Interfaces in a matrix organization with site Customer Focus Teams
+ Manages global P&L for allocated accounts
+ Coordinates all strategic account activity globally.
**Knowledge/Skills/Competencies**
+ Strong business management skills.
+ High level of business acumen including understanding of multi site P&L.
+ Strong time management skills and multi-tasking skills are a requirement.
+ Strong business development skills, win/win negotiation skills, contract negotiation skills, communication skills, teamwork skills, interpersonal skills are all critical.
+ High degree of computer literacy, with proficiency in Microsoft Office applications
+ Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority, and developing complex account strategies is critical.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Frequent overnight travel will be required
**Typical Experience**
Eleven to Fourteen years of applicable experience , and a minimum of 2 years business development/ account management experience.
**Typical Education**
Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
Educational Requirements may vary by geography
**Salary Range**
The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $119k-187k Annually
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
Celestica is an E-Verify employer.
Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an **Assistant Dental Office Manager,** which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives.
**Job Type:** Full-time
**Salary:** $20 - $25/hour
**At Aspen Dental, we put You First. We offer:**
+ A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
+ Career development and growth opportunities to support you at every stage of your career
+ A fun and supportive culture that encourages collaboration and innovation
+ Free continuous learning through TAG U
**How You'll Make a Difference**
As an **Assistant Dental Office Manager,** you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role.
+ Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
+ Work collaboratively with other members of the dental team to provide exceptional patient care
+ Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
+ Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
+ Review data day to day to evaluate the impact on the practice
+ Oversee scheduling and confirming patient appointments
+ Verify insurance payment, collection, balance nightly deposits and credit card processing
+ Additional tasks assigned by the Manager
**Preferred Qualifications**
+ High school diploma or equivalent; college degree preferred
+ Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
+ Demonstrate analytical thinking; place a premium on leveraging data
+ Organized and detail oriented
_Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization._
_*May vary by independently owned and operated Aspen Dental locations._
_ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Chicago Marriott Downtown Magnificent Mile, 540 North Michigan Avenue, Chicago, Illinois, United States, 60611VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
The salary range for this position is $63,000 to $84,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.