159 Operations Managers jobs in Baltimore

**What You Need To Know**
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Southern Glazer's offers a competitive compensation package with expected first year total earnings of $87,900 - $116,450 / year including bonus. This salary range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.
**Overview**
The Digital Business Operations Manager would be responsible for operationalizing eCommerce and CRM capabilities in the market as well as enabling customer and sales team business growth potential.
**Primary Responsibilities**
+ Point person for support and implementation of all digital enablement initiatives for the market. Collaborate with all impacted departments and functions
+ Design and implement new business processes or revise existing business processes to integrate evolving digital enablement capabilities
+ Lead adoption and reinforcement of digital tools, processes, and capabilities by working cross-functionally with commercial teams, Commercial Operations, Learning-Development, and Human Resources
+ Responsible for customer eCommerce activation and eCommerce platform adoption
+ Lead eCommerce activation teams and provide direction to commercial field teams
+ Set the foundation for the introduction of Digital Marketing Campaigns and brand marketing strategies into market sales execution activities
+ Analyze the business impact and commercial effectiveness of implementing digital capabilities
+ Capture, synthesize, and communicate feedback to Corporate and Regional teams on user experience and platform enhancement opportunities
+ Inform and provide strategic recommendations to market and regional executive teams on business growth opportunities derived from CRM and eCommerce insights
+ Support and inform Route-to-Market and Sales Compensation strategy through CRM and eCommerce insights
+ Champion Voice of Customer by consulting customers (internal and external) and suppliers to capture and analyze experiential feedback and business impact of new commercial systems and processes
+ Collaborate with and support Human Resources on market communications and change management, change network selection, engagement, and effectiveness initiatives
+ Perform other job-related duties as assigned
**Additional Primary Responsibilities**
**Minimum Qualifications**
+ Bachelor s degree plus 5 years experience in beverage alcohol distribution
+ Understanding of B2B commerce and commercial sales processes
+ Strong change management and communications skills across multiple stakeholders and functions.
+ Proficient in MS Office (e.g., PowerPoint, Excel, Access, and Word)
**Physical Demands**
+ Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
+ Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
+ May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
**EEO Statement**
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
We are seeking a highly talented and dynamic Strategic Business Operations Manager on the Provider Business Optimization Team. In this role, you will identify, develop, and execute strategic initiatives to boost productivity and reduce costs across the Provider Division of Datavant. This position requires a strategic thinker with strong analytical skills, a collaborative mindset, and the ability to execute effectively in a fast-paced, cross-functional environment.
If you enjoy tackling difficult problems from planning through execution and working in a highly autonomous, impactful role, then this is the position for you!
**What You Will Do:**
+ Strategic Initiative Development: Conduct discovery and scoping to identify key opportunities for operational efficiency, productivity improvement, and cost savings across the provider division. Write and pitch business cases outlining project plans.
+ Data Analysis and Performance Measurement: Gather and analyze data, create project financial models, and establish and track KPIs to assess the success of initiatives.
+ Project Leadership: Manage end-to-end delivery of strategic initiatives, including planning, stakeholder alignment, execution, and impact measurement.
+ Cross-Functional Collaboration: Partner with teams across the company to design and implement innovative solutions that address gaps or opportunities. Build strong relationships across teams to effectively drive alignment, gather insights, and gain buy-in for initiatives.
+ Reporting and Communication: Develop presentations and reports to communicate initiative progress and outcomes to leadership and stakeholders.
**What You Need to Succeed:**
+ Experience: 3+ years of experience in business operations, strategy consulting, special projects, or a similar role.
+ Strategic Thinking: Ability to identify and scope high-impact opportunities and develop actionable strategies.
+ Analytical Skills: Strong proficiency in data analysis and financial modeling to drive decision-making and measure results.
+ Project Management: Highly organized with proven ability to manage complex projects from concept to execution, meeting deadlines and delivering measurable results.
+ Communication: Exceptional written and verbal communication skills, with the ability to influence and align stakeholders across all levels of the organization.
+ Autonomy and Adaptability: Comfort working independently in a fast-paced environment, with a high degree of initiative and adaptability.
+ Collaboration: Strong interpersonal skills and a team-oriented mindset for cross-functional engagement.
+ Tools: Proficient in work productivity, data analysis, BI, and project management tools and software.
**What Helps You Stand Out:**
+ Industry experience in healthcare or health tech.
+ MBA or master's degree in a relevant field.
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$157,300-$185,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .

**Description**
The Space Telescope Science Institute (STScI) is a multi-mission science and flight operations center for NASA's flagship observatories. Our world-class astronomical research center is based on the Johns Hopkins University Homewood campus in Baltimore, Maryland. Visit our website to learn more about our missions ( . We are hiring a Business opening for a Business Operations Division Head to lead our Business Resource Center (BRC). Position is available immediately!
**This position can support hybrid work, with 3 days a week onsite each week or more if needed for work activities.** Candidates must reside in or be willing to relocate to our local market. (MD, DE, VA, PA, DC & WV).
**The annual salary range for this level role is $175,000 - $225,000** . The posted salary range represents a general guideline; however, STScI considers a number of factors when determining base salary offers, such as internal pay equity, the scope and responsibilities of the position, the candidate's experience, education, and skill, and current market conditions.
**About the Business Operations Division Head Position**
The BRC Division Head supports functions critical to the organization's business infrastructure. The Division Head provides leadership, planning, direction and advice for STScI's operations, including business support, financial planning and analysis, office space management, contracts and sponsored programs and procurement.
The Division Head is a member of the Leadership Team (LT). A primary responsibility of the Division Head is high-level negotiations with respect to STScI's overall operations, administrative and contractual obligations. Frequent interaction is maintained with NASA, Johns Hopkins University, major subcontractors' audit groups, property and casualty insurers, STSCI committees and the Association of Research Association (AURA) Corporate Office.
Position Responsibilities:
+ Provide strategic and tactical leadership to unify, simplify and improve the efficiency of BRC's and STScI's business operations, policies and systems.
+ Develop, maintain and improve the scope, technical expertise and standards of professional performance for each of the administrative functions in the Division
+ Lead in identifying and obtaining the resources required to support BRC Division's functions
+ Improve STScI's business practices to achieve compliance with contract cost
+ Responsible for business negotiations with key stakeholders including government and peer institutions, protecting the contractual rights, and the legal, financial, and policy interests of STScI and AURA.
+ Responsible for oversight of facilities management function, building operations, safety, security, telecommunications, shipping and receiving, new construction
+ Responsible for the hiring, training, direction, and performance of 90 - 100 staff.
+ Responsible for the BRC budget, including the annual budgeting and audit process.
+ Attends LT and other senior management meetings, makes recommendations on needs, provides updates and assessments, and provides input to the Institute's strategic plan and annual operating plan.
**Experience, Skills & Qualifications:**
Requirements:
+ Bachelor's degree in Business, Accounting, Economics or other related field; Advanced degree highly desirable and/or CPA or CMA preferred.
+ At least 10 years' experience in the management of business operations, and administering government contracts, preferably in a scientific or technical environment.
+ 10+ years of progressively responsible financial and business operations experience, including budgeting, preferably in a large, complex, and decentralized organization.
+ High-level financial planning, budgeting, strategic planning.
+ Proven expertise in leading senior administrative professionals, including recruitment, performance evaluation, training, and career development.
+ Effective negotiator.
We offer an excellent and generous benefits package ( .
**TO APPLY:** Share your experience by uploading a resume and completing an online application. Applications received by September 30, 2025 will receive full consideration. Applications received after this date will be considered until the position is filled.
Substitution of additional relevant education and/or experience for stated qualifications may be considered.
Individuals needing assistance with the employment process can contact us at
#LIHYBRID
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Our client is launching an exciting Graduate Trainee program in Business Operations, based in Baltimore, Maryland . This program is designed for ambitious recent graduates eager to gain comprehensive exposure to various facets of business operations within a leading organization. As a Trainee, you will participate in structured rotations across different departments, including supply chain, logistics, project management, and process improvement. This hybrid role combines in-office collaboration and learning with opportunities for focused remote work. You will be involved in real-world projects, contributing to operational efficiency, data analysis, and strategic initiatives under the guidance of experienced mentors. The program aims to develop your analytical, problem-solving, and communication skills, preparing you for a successful career in business operations. Responsibilities will include supporting daily operational tasks, analyzing performance metrics, identifying areas for process optimization, assisting in project planning and execution, and contributing to team meetings and strategic discussions. You will have the opportunity to learn industry best practices and gain hands-on experience in a dynamic business environment. The ideal candidate is a recent graduate (within the last two years) with a Bachelor's degree in Business Administration, Operations Management, Economics, or a related field. Strong academic performance, excellent analytical abilities, a proactive attitude, and a keen interest in business operations are essential. Familiarity with Microsoft Office Suite, particularly Excel, is required. The ability to adapt to a hybrid work model, collaborating effectively both in person and remotely, is crucial. This program offers a competitive salary, valuable mentorship, and a clear pathway for career progression within our client's organization. Join a supportive team and kickstart your career with practical experience and professional development. This is an exceptional opportunity for motivated individuals looking to build a strong foundation in business operations. The program emphasizes learning and development, providing trainees with the tools and knowledge necessary to excel. You will be exposed to a wide range of business challenges and solutions, fostering a well-rounded understanding of operational excellence.
Program Highlights:

• Rotational assignments across key business operations departments.
• Mentorship from senior leaders and experienced professionals.
• Involvement in impactful projects and daily operational activities.
• Training in operational analysis, process improvement, and project management.
• Exposure to data analysis and reporting tools.
• Development of essential business acumen and soft skills.
• Networking opportunities within the organization.
• Clear career development path upon successful completion of the program.

Eligibility & Qualifications:

• Recent graduate (degree obtained within the last 2 years) with a Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Economics, or a related field.
• Minimum GPA of 3.0 (or equivalent).
• Strong analytical and quantitative skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated ability to work independently and collaboratively.
• Proactive attitude, eagerness to learn, and a passion for business operations.
• Ability to thrive in a hybrid work environment, balancing remote and on-site responsibilities.
• Strong organizational skills and attention to detail.

This program is an excellent springboard for a career in operations management, supply chain, or general business leadership.

About TEKsystems and TEKsystems Global Services

We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

Responsibilities

Scope of Position:  

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees.  The BOA is proficient in the management and collection of customer accounts receivable. 

Qualities include:

Building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment, and the ability to adapt to changes in the workplace

Essential Functions:

• Manage total accounts receivable with an Aging in excess of $3.5 million
• Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
• Responsible for gathering the necessary data to assist Management with account specific decisions
• Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and     payment policies and/or procedures, PeopleSoft issues, etc.
• Auditing accounts to ensure accurate billing and client specific information

Qualifications

Education and Experience:

Ideal candidates would have one or a mix of the following education and experience:

• 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
• 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
• 2 year degree and relevant experience in AR/Accounting/Finance required.
• Prior internship or work experience in customer service or a business, financial environment.

Qualifications:

• Exceptional organizational and analytical abilities
• Strong communication skills and work ethic
• Goal driven with problem solving skills
• Proficient in Microsoft Office (Excel and Word required)
• Ability to work multi-task, work independently and as a team player

Compensation: $21.63/hr and eligible for overtime + bonus (quarterly)

Employees also receive a benefits package including a 401(k) company matched retirement savings plan, health plans, paid time off and holiday pay. See link below

The Company and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

*This position is on-site.*

Location: Hanover, MD

The mission of the Defense Counterintelligence and Security Agency (DCSA) is to secure classified and sensitive information and technology in the United States industrial base against attack and compromise, ensure the federal and contractor workforce can be trusted with sensitive and classified information, and preserve military readiness and warfighting capabilities by identifying and defeating threats presented by and to the defense supply chain. DCSA provides security services to DoD through the integration of personnel security policy, industrial security, cyber security, security training and education, information systems security, and counterintelligence.

DCSA's Field Operations requires business operations support and technical assistance to assist DCSA in the execution of the agency's mission. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform business operations support.

Requirements:

• Active Secret Clearance
• Bachelor's degree or equivalent
• At least 2 years of experience
• Superior oral and written communication skills
• Fluent in English

Responsibilities:

• Perform record and file management functions, electronic and physical, maintenance, and accurate data gathering and data entry.
• Provide day-to-day office management that includes, but not limited to: assisting in reconciling / resolving inventory issues or concerns, obtaining, and stocking supplies as needed (e.g. maintaining paper at printer stations, status of shredder machines); maintain the electronic Automated Data Processing (ADP) inventory and office equipment.
• Serve as the primary or back up point of contact for programs such as, but not limited to: travel cards, access lists, process building badges and credentials, identification cards, maintaining working rosters, copier programs, equipment/asset issuance, vehicle assignments, training programs, and non- governmental hiring and employee retirement actions within the assigned Directorate/Division, as required.
• Apply critical thinking, research, implement, explain, and articulate DoD, DCSA internal office operational policies, procedures, and requirements referring to a variety of sources utilizing effective oral and written communication skills, as required.
• Provide applicable phone and desk coverage assistance for the assigned Division/Directorate/Office.
• Provide business operations support to GG-15 Region Mission Directors (RMD), Deputy Region Mission Directors (DRMD), and Field Supervisors/Managers, including coordination of calendar and schedules, coordinating and booking travel, preparation, formation, and/or finalization of official correspondence that includes letters, memoranda, interoffice communications, data/metrics, staff summary sheets, and sensitive or classified reports, as required.
• Assist in the preparation of time and attendance reports.
• Required to utilize spreadsheets to track suspense actions and to manage workload, facility assignments, and maintain customer requests, as required.
• Interact with other internal DCSA offices, departments, and outside Government agencies on a normal basis, as applicable.

Pay Range: $60,200 - $71,300 per year

Ciena is a global leader in high-speed connectivity, dedicated to fostering a people-first culture that emphasizes individual growth, well-being, and inclusivity. At our company, we place equal importance on technology and humanity, driving both business excellence and meaningful societal impact.

*This position is a Hybrid role that requires you to be in-office 2-3 days/week in Hanover, MD, USA.*

As a Senior Business Operations Analyst within the IT department, you will play a pivotal role in enhancing operational efficiency and excellence. Reporting to the Director of IT Strategy and Governance, you will analyze data, extract actionable insights, and collaborate with various teams to ensure that IT investments are well-aligned with business objectives, delivering optimal returns. Your contributions will include:

• Optimizing Cloud Spending: Implementing Cloud FinOps practices to drive cost efficiency and maximize the value of Ciena's cloud investments across multiple platforms.
• Driving Financial Operations Efficiency: Supporting budget processes, actively managing contracts and technology-related expenses while identifying opportunities for cost optimization.
• Ensuring Data Accuracy: Collaborating with IT and Finance teams to guarantee precise financial reporting and billing.
• Enabling Data-Driven Decisions: Analyzing data and developing key performance indicators (KPIs) to foster strategic decision-making.
• Streamlining Operations: Identifying and implementing improvements to enhance IT efficiency and support quicker business decisions.
• Supporting Strategic Planning: Aiding in the development and execution of the IT strategic plan, including financial modeling and business case development for various initiatives.

Key Capabilities:

• Global Cloud FinOps: Implement and manage practices to optimize resource utilization, analyze usage data for cost savings, manage cloud billing comprehensively, and develop dashboards that monitor cloud utilization.
• Purchase Order and Expense Management: Oversee the PO lifecycle, ensuring budget alignment and resolving billing issues effectively.
• Financial Operations & Budget Management: Assist in IT budget planning, and provide analysis on spending while collaborating with FP&A and Accounting for accurate reporting.
• Metrics, Reporting & Strategy: Support the execution of the IT strategic plan, track relevant KPIs, and maintain dashboards while delivering regular updates to stakeholders.
• Continuous Process Improvement: Document IT processes and procedures for standardization and identify automation opportunities for better accuracy in reporting.

Must Haves:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 7+ years of experience in IT business operations, FP&A, or accounting.
• Proven data analysis experience, especially with large datasets.
• Detail-oriented with a strong understanding of strategic objectives.
• Solid grasp of Cloud FinOps principles and practices.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Familiarity with Data Analytics Tools, such as Power BI.
• Exceptional communication skills to effectively present information to stakeholders.
• A self-motivated team player able to manage competing priorities effectively.

The salary range for this position is $88,600.00 - $141,500.00 USD. Pay ranges are designed to reflect variations in skills, experience, and market conditions. In addition to competitive compensation, we offer a comprehensive benefits package including medical, dental, vision plans, 401(K) with company matching, Employee Stock Purchase Program, paid holidays, sick leave, and vacation time.

Ciena is dedicated to creating an inclusive environment where every employee feels respected and valued. We are an Equal Opportunity Employer, committed to diversity and do not tolerate discrimination in any form.

**Company :**
United Concordia Dental
**Job Description :**
**JOB SUMMARY**
***MUST BE A US CITIZEN ***
This job provides supervisory direction and oversight for all enrollment, premium billing, claims and/or customer service telephone and written correspondence inquiries (routine, priority Congressional / Department of Defense), and appeals. Ensures that all processes are compliant with requirements and performance standards are consistently met. Responsibilities include: provides supervisor direction, scheduling and support for customer service representatives on both day and overnight work schedules, provides technical support an coaching/mentoring of direct reports, utilizes workforce and inventory management tools/reports to ensure work is evenly distributed for multiple contracts and that adequate resources are allocated to ensure timeliness standards are met for each contract, provides oversight support for the quality control program and initial and ongoing training and mentor programs, and assists to provide interview/hiring and audit support when needed.
**ESSENTIAL RESPONSIBILITIES**
+ Supervises the daily operations and workforce work distribution to ensure that standards are met for all contracts. Collaborates with other management staff to prioritize and adjust work assignment throughout the day depending on aging and influx of work.
+ Interfaces with direct reports daily to provide technical support, coaching, mentoring, reinforcement training and cross-training skill development. Inspires and motivates staff to work to their full potential. Provides routine employee feedback and monthly/annual formal review of performance, achievements, and noting areas where improvement is needed to meet expectations and standards.
+ Ensures that dental policy and contract requirements and procedures are current and consistently applied. Provides timely updates to staff. Drafts operation documentation and how-to directives, and instructional memos, as needed, to provide additional clarity.
+ Assists to review scheduling of customer service staff to assess the varied work shifts that are needed to handle high call volume periods throughout the day and evening. Updates the workforce management system of staffing changes throughout the day to ensure adequate staff are available during peak call periods.
+ Assists to interview and hire new staff. Assists to set-up the mentor program immediately following each class. Employees are cross-trained on multiple contracts and enhanced skill functions; therefore staff development is continually-going.
+ Provides oversight direction for the quality control program to ensure that all accuracy standards are met. Ensures that the appropriate sampling is performed, provides employees with routine, timely updates on performance. Provides positive feedback and suggests methods to enhance performance when appropriate. Develops a corrective plan of action, including additional training, if accuracy standards are not met.
+ Works to expedite the resolution of employee issues and technical/systems problems. Provides research and technical support need to address complex claims and inquiries and/or when systems problems occur. Provides direction for priority Congressional and Department of Defense inquiries and appeals.
+ Performs administration tasks such as leave approvals and functions as a lead/participant in meetings as the department representative. Works on projects and assists with Government and internal audit as needed.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma/GED
**Substitutions**
+ No Substitutions
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 1 - 3 years' experience supervising or functioning as a lead/mentor in a fast-paced production environment
+ Experienced at problem solving and motivating employees
+ Knowledge of dental policy and contract standards, requirement, policies and procedures
+ Knowledge of enrollment and billing, claims and/or customer service telephone and written correspondence processes and systems applications
+ Experience utilizing workforce and inventory management tools and reports to ensure contract standards are consistently met
**Preferred**
+ None
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Strong understanding and able to apply dental policy and operational policies and procedures, preferably Government business
+ Strong interpersonal and personnel management skills
+ Knowledgeable in enrollment and billing, claims, and telephone customer service and written correspondence processes and applications
+ Strong listening, verbal and communication skills; competent to lead meetings and assist with projects
+ Strong problem solving and analytical skills
+ Ability to develop and successfully implement effect plans of action to ensure contract standards are consistently met
**Language (Other than English):**
None
**Travel Requirement:**
0% - 25%
**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**
**Position Type**
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$50,200.00
**Pay Range Maximum:**
$91,200.00
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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Req ID: J

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
In this role, you'll serve as a Biz Ops partner for the Platform organization (the Product & Engineering organization responsible for many of our backend services). You'll act as a key thought partner for Platform leadership, partnering closely with them to align the org's roadmap to Coinbase's Product Groups, identify new investments to consider, and track progress/efficacy of the portfolio as a whole. You will work closely with Platform leadership and with cross-functional partners from both technical and non-technical backgrounds, partnering with both to push the Platform organization forward.
Successful candidates for this position will be highly logical thinkers, curious learners, and experienced Biz Ops professionals - preferably with broad experience in Biz Ops/Strategy work and with some familiarity for more technical and/or regulated surface areas (payments, infra, etc)
*What you'll be doing (ie. job duties):*
* Partner with our Platform team to determine how to best allocate resources, improve existing processes, and measure effectiveness of the portfolio
* Identify and execute on key growth-enabling opportunities in concert with our Product Group Leads
* Serve as a thought leader for Coinbase on white space business, product, and non-product opportunities for our partner teams
* Act as connective tissue between the Platform org and key partners across the business
*What we look for in you (ie. job requirements):*
* BA / BS degree or equivalent practical experience
* 5+ years of combined experience at a top-tier management consulting firm and/or in tech, financial services, or fintech
* Familiarity with technical and/or regulated surface areas (payments, infra, etc)
* Outstanding executive-level verbal and written communication skills
* Passion for solving complex problems, and building scalable processes
* Comfort working in a high growth, constantly changing environment
*Nice to haves:*
* Familiarity with regulated financial services businesses
* Engineering and/or technical background
P70651
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$148,835-$238,165 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com