42 Process Improvement jobs in Baltimore

Our client is seeking a highly analytical and results-driven Process Improvement Engineer to join their esteemed team in Baltimore, Maryland, US . This role is crucial for optimizing operational efficiency, reducing waste, and enhancing product quality across various manufacturing and industrial processes. You will be tasked with analyzing existing workflows, identifying bottlenecks, and implementing data-driven solutions using methodologies such as Lean, Six Sigma, and Kaizen. The ideal candidate will possess a strong engineering background, excellent problem-solving skills, and a passion for continuous improvement. You will collaborate closely with cross-functional teams, including production, quality assurance, and management, to drive tangible improvements and foster a culture of efficiency.

Key Responsibilities:

• Analyze current manufacturing and operational processes to identify areas for improvement in efficiency, cost reduction, and quality enhancement.
• Develop and implement process improvement initiatives using methodologies like Lean Manufacturing, Six Sigma, and Kaizen.
• Design and conduct experiments to test and validate process changes.
• Collect, analyze, and interpret data to measure process performance and identify root causes of problems.
• Create detailed process documentation, standard operating procedures (SOPs), and work instructions.
• Train and mentor production staff on new processes and best practices.
• Collaborate with R&D, engineering, and operations teams to integrate new technologies and improve existing systems.
• Develop and track key performance indicators (KPIs) to monitor the success of implemented improvements.
• Facilitate cross-functional teams in problem-solving and process mapping sessions.
• Stay abreast of industry best practices and emerging technologies in process engineering.

Qualifications:

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or a related field.
• 5+ years of experience in process engineering, continuous improvement, or manufacturing operations.
• Proven experience implementing Lean Manufacturing and/or Six Sigma methodologies (certification preferred, e.g., Green Belt or Black Belt).
• Strong analytical and statistical analysis skills, with proficiency in tools like Minitab or similar statistical software.
• Excellent understanding of manufacturing processes and industrial equipment.
• Proficiency in CAD software for process design and visualization is a plus.
• Strong project management skills and the ability to manage multiple initiatives simultaneously.
• Excellent communication, interpersonal, and leadership skills to effectively drive change.
• Experience with data analysis and visualization tools.
• Ability to work effectively in a team environment and independently.

This position offers a competitive salary, excellent benefits, and the opportunity to work in a challenging and rewarding industrial setting. If you are passionate about driving operational excellence and possess a strong engineering acumen, we encourage you to apply.

**Become a part of our caring community and help us put health first**

As a Process Improvement Lead, you'll play a key role in analyzing and enhancing business processes that directly impact our members, providers, and partners. You'll tackle complex challenges, identify opportunities for efficiency, and implement sustainable, data-driven solutions that make a real difference.

This is your opportunity to lead cross-functional initiatives, apply your expertise in healthcare claims, and shape the future of operational excellence in a dynamic, mission-driven environment.

The Process Improvement Lead is responsible for identifying, analyzing, and implementing strategies to improve operational efficiency, service quality, and overall performance across the enterprise shared service functions and National Medicaid Operations functions serving the Medicaid segment. Partners with cross-functional teams to drive continuous improvement, reduce waste, and align processes with strategic financial and compliance goals. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision. Uses independent judgment requiring analysis of variable factors and determining the best course of action.

**Key Responsibilities**

+ Design and lead process improvement initiatives impacting the member or provider experience from assessment through implementation, ensuring measurable outcomes

+ Facilitate workshops and working sessions to resolve issues and map current-state and future-state processes

+ Analyze workflows, identify inefficiencies, and recommend data-driven solutions

+ Partner with business units to standardize, optimize, and automate processes where applicable

+ Define and monitor key performance indicators (KPIs) to track the impact of improvement efforts

+ Develop business cases and project plans to support strategic initiatives

+ Build a culture of continuous improvement through coaching, training, and knowledge sharing

+ Present findings and recommendations to senior leadership and stakeholders

+ Ensure alignment of improvement efforts with organizational goals, compliance standards, and quality expectations

**Use your skills to make an impact**

**Required Qualifications**

+ Bachelor's degree in business, Operations, or related field

+ 5+ years of experience in health care process improvement, or project management, or operations (Medicaid specific preferred)

+ 5+ years of experience in the healthcare industry

+ Proven ability to lead cross-functional teams and manage multiple priorities effectively

+ Strong analytical skills with experience in data analysis and process mapping tools (e.g., virtual whiteboarding tools, Power BI).

+ Knowledge of change management practices and applicability to process improvement initiatives

+ Excellent communication, facilitation, and stakeholder management skills

**Preferred Qualifications**

+ Master's degree in Business, Operations, or related field

+ Medicaid experience with provider functions, which may include contracting, configuration, claim payments

+ Experience with DSNP and LTSS products

+ Six Sigma or Lean certification

+ Change Management Certification (Prosci or CCMP)

**Additional Information**

+ **Schedule:** 8:00 AM - 5:00 PM ET, with flexibility to accommodate other time zones as needed

+ **Work Location:** Nationwide Stateside

+ **Work Style:** Remote

**WAH Internet Statement**

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

**Interview Format**

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

**Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline:

**About us**

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.



**Equal Opportunity Employer**

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

**Become a part of our caring community and help us put health first**

As a Process Improvement Lead, you'll play a key role in analyzing and enhancing business processes that directly impact our members, providers, and partners. You'll tackle complex challenges, identify opportunities for efficiency, and implement sustainable, data-driven solutions that make a real difference.

This is your opportunity to lead cross-functional initiatives, apply your expertise in healthcare claims, and shape the future of operational excellence in a dynamic, mission-driven environment.

The Process Improvement Lead is responsible for identifying, analyzing, and implementing strategies to improve operational efficiency, service quality, and overall performance across the enterprise shared service functions and National Medicaid Operations functions serving the Medicaid segment. Partners with cross-functional teams to drive continuous improvement, reduce waste, and align processes with strategic financial and compliance goals. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision. Uses independent judgment requiring analysis of variable factors and determining the best course of action.

**Use your skills to make an impact**

**Required Qualifications**

+ Bachelor's degree in business, Operations, or related field

+ 5+ years of experience in health care process improvement, or project management, or operations (Medicaid specific preferred)

+ 5+ years of experience in the healthcare industry

+ 2+ years of demonstrated expertise in end-to-end healthcare claims operations, including claim ingestion, processing, system navigation, payment workflows, and issue resolution

+ Proven ability to lead cross-functional teams and manage multiple priorities effectively

+ Strong analytical skills with experience in data analysis and process mapping tools (e.g., virtual whiteboarding tools, Power BI).

+ Knowledge of change management practices and applicability to process improvement initiatives

+ Excellent communication, facilitation, and stakeholder management skills

**Preferred Qualifications**

+ Master's degree in Business, Operations, or related field

+ Medicaid experience with provider functions, which may include contracting, configuration, claim payments

+ Experience with DSNP and LTSS products

+ Six Sigma or Lean certification

+ Change Management Certification (Prosci or CCMP)

+ Humana Claims Platform/System Knowledge and Experience

**Additional Information**

+ **Schedule:** 8:00 AM - 5:00 PM ET, with flexibility to accommodate other time zones as needed

+ **Work Location:** Nationwide Stateside

+ **Work Style:** Remote

**WAH Internet Statement**

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

**Interview Format**

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

**Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline:

**About us**

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.



**Equal Opportunity Employer**

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Koniag Professional Solutions currently has an opening for a Senior Program Analyst (Continuous Process Improvement) with active TS/SCI, for the Defense Information System's Agency (DISA). The ideal candidate will lead initiatives to identify, implement, and measure improvements across DISA's service delivery processes. This position requires on site 5 days a week in Ft Meade MD and possible CONUS travel as needed by Customer.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact to verify its validity.

Responsibilities:
• Leads the design, development and implementation of a comprehensive continuous service process improvement strategy aligned with program goals.
• Collaborates across the organization to identify areas for improvement and develops actions plans for implementing appropriate solutions across the Government Customer's organization.
• Develops and maintains documentation for continuous service improvement processes and procedures
• Designs and implements service improvement projects, ensuring they deliver measurable results.
• Analyzes service performance data and customer feedback to identify trends and improvement opportunities.
• Collaborates with stakeholders at all levels to gain buy-in for improvement initiatives.
• Develops and maintains key performance indicators (KPIs) to measure the success of improvement effort, in accordance with continuous service process improvement methodology and approaches
• Creates, delivers, and presents reports on improvement initiatives and quality metrics to senior management and stakeholders
• Fosters a culture of continuous improvement throughout the organization.
• Stays current with industry best practices and emerging trends in service management

Qualifications:
• 10+ years of related experience
• Experience designing, developing, and implementing actionable continuous service process improvement strategies
• Experience developing and maintaining continuous service processes improvement processes, and procedures
• Experience using, managing, or implementing ITIL practices.
• Knowledge of the Service Management workflows and ITSM processes
• Expertise in Service Management and Service Integration solutions
• Experience developing long-term, strategic objectives to ensure that end user requirements will be satisfied
• Demonstrated ability to continuously improve and integrate services and procedures
• Experience in network operations, quality assurance, or related roles
• Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
• Experience with network monitoring and performance management tools
• Extensive experience with data analysis and statistical methods
• Experience developing service quality-related metrics and key performance indicators
• Excellent problem-solving and analytical skills
• Exceptional interpersonal and written and verbal communication skills
• Must be a self-starter and able to manage competing demands
• Advanced Sharepoint, MS Word, Power Point, Excel, and Outlook skills
• Must be able to independently prepare and deliver power point presentations, reports, white papers, decision briefs, etc
• ITIL Foundation Certification is highly desired
• Continuous Process Improvement-related certification is highly desired

Desired Skills
• Prior Federal government, professional services or Federal consulting experience
• Experience directly supporting the Defense Information Systems Agency (DISA)

Education: Bachelor's Degree in a related discipline

Security Pre-Requisite: To be considered, must have a CURRENT/ACTIVE TOP SECRET clearance with eligibility to obtain SCI access.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Koniag Professional Solutions currently has an opening for a Senior Program Analyst (Continuous Process Improvement) with active TS/SCI, for the Defense Information System’s Agency (DISA). The ideal candidate will lead initiatives to identify, implement, and measure improvements across DISA's service delivery processes. This position requires on site 5 days a week in Ft Meade MD and possible CONUS travel as needed by Customer.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact to verify its validity.

Responsibilities:

• Leads the design, development and implementation of a comprehensive continuous service process improvement strategy aligned with program goals.

• Collaborates across the organization to identify areas for improvement and develops actions plans for implementing appropriate solutions across the Government Customer’s organization.

• Develops and maintains documentation for continuous service improvement processes and procedures

• Designs and implements service improvement projects, ensuring they deliver measurable results.

• Analyzes service performance data and customer feedback to identify trends and improvement opportunities.

• Collaborates with stakeholders at all levels to gain buy-in for improvement initiatives.

• Develops and maintains key performance indicators (KPIs) to measure the success of improvement effort, in accordance with continuous service process improvement methodology and approaches

• Creates, delivers, and presents reports on improvement initiatives and quality metrics to senior management and stakeholders

• Fosters a culture of continuous improvement throughout the organization.

• Stays current with industry best practices and emerging trends in service management

Qualifications:

• 10+ years of related experience

• Experience designing, developing, and implementing actionable continuous service process improvement strategies

• Experience developing and maintaining continuous service processes improvement processes, and procedures

• Experience using, managing, or implementing ITIL practices.

• Knowledge of the Service Management workflows and ITSM processes

• Expertise in Service Management and Service Integration solutions

• Experience developing long-term, strategic objectives to ensure that end user requirements will be satisfied

• Demonstrated ability to continuously improve and integrate services and procedures

• Experience in network operations, quality assurance, or related roles

• Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)

• Experience with network monitoring and performance management tools

• Extensive experience with data analysis and statistical methods

• Experience developing service quality-related metrics and key performance indicators

• Excellent problem-solving and analytical skills

• Exceptional interpersonal and written and verbal communication skills

• Must be a self-starter and able to manage competing demands

• Advanced Sharepoint, MS Word, Power Point, Excel, and Outlook skills

• Must be able to independently prepare and deliver power point presentations, reports, white papers, decision briefs, etc

• ITIL Foundation Certification is highly desired

• Continuous Process Improvement-related certification is highly desired

Desired Skills

• Prior Federal government, professional services or Federal consulting experience

• Experience directly supporting the Defense Information Systems Agency (DISA)

Education: Bachelor's Degree in a related discipline

Security Pre-Requisite: To be considered, must have a CURRENT/ACTIVE TOP SECRET clearance with eligibility to obtain SCI access.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family Consulting Services

Pay Type Salary

Travel Required Yes

**Koniag Professional Solutions** currently has an opening for a Senior Program Analyst (Continuous Process Improvement) with active TS/SCI, for the Defense Information System's Agency (DISA). The ideal candidate will lead initiatives to identify, implement, and measure improvements across DISA's service delivery processes. This position requires on site 5 days a week in Ft Meade MD and possible CONUS travel as needed by Customer.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
_KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact_ _to verify its validity._
Responsibilities:
- Leads the design, development and implementation of a comprehensive continuous service process improvement strategy aligned with program goals.
- Collaborates across the organization to identify areas for improvement and develops actions plans for implementing appropriate solutions across the Government Customer's organization.
- Develops and maintains documentation for continuous service improvement processes and procedures
- Designs and implements service improvement projects, ensuring they deliver measurable results.
- Analyzes service performance data and customer feedback to identify trends and improvement opportunities.
- Collaborates with stakeholders at all levels to gain buy-in for improvement initiatives.
- Develops and maintains key performance indicators (KPIs) to measure the success of improvement effort, in accordance with continuous service process improvement methodology and approaches
- Creates, delivers, and presents reports on improvement initiatives and quality metrics to senior management and stakeholders
- Fosters a culture of continuous improvement throughout the organization.
- Stays current with industry best practices and emerging trends in service management
Qualifications:
- 10+ years of related experience
- Experience designing, developing, and implementing actionable continuous service process improvement strategies
- Experience developing and maintaining continuous service processes improvement processes, and procedures
- Experience using, managing, or implementing ITIL practices.
- Knowledge of the Service Management workflows and ITSM processes
- Expertise in Service Management and Service Integration solutions
- Experience developing long-term, strategic objectives to ensure that end user requirements will be satisfied
- Demonstrated ability to continuously improve and integrate services and procedures
- Experience in network operations, quality assurance, or related roles
- Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
- Experience with network monitoring and performance management tools
- Extensive experience with data analysis and statistical methods
- Experience developing service quality-related metrics and key performance indicators
- Excellent problem-solving and analytical skills
- Exceptional interpersonal and written and verbal communication skills
- Must be a self-starter and able to manage competing demands
- Advanced Sharepoint, MS Word, Power Point, Excel, and Outlook skills
- Must be able to independently prepare and deliver power point presentations, reports, white papers, decision briefs, etc
- ITIL Foundation Certification is highly desired
- Continuous Process Improvement-related certification is highly desired
Desired Skills
- Prior Federal government, professional services or Federal consulting experience
- Experience directly supporting the Defense Information Systems Agency (DISA)
Education: Bachelor's Degree in a related discipline
Security Pre-Requisite: To be considered, must have a CURRENT/ACTIVE TOP SECRET clearance with eligibility to obtain SCI access.
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Consulting Services**
**Pay Type** **Salary**
**Travel Required** **Yes**

Employee must reside in one of the authorized states: CA, OR, WA, CO, GA, MD, VA or D.C.

Overview: The Senior Manager, Planning and Process Improvement roll reports to the Executive Director. This person will provide thought leadership; while handling legal matters (DOJ, OIG, RADV audits) working closely with the legal team. Collaborates with compliance teams, supporting regulatory audits and documentation development in compliance with regulatory requirements.

Job Summary:

Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements. Develops strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate of continuous learning and professional development by defining, developing, and evaluating performance metrics, standards, and methods to establish process success. Manages change management activities associated with care delivery or clinical initiatives and manages team members in performing complex data analyses to drive care delivery or clinical initiatives.

Essential Responsibilities:

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.

• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.

• Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by leveraging advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement; forecasting the deployment of new data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; fostering high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; managing the design and development of process architecture and recommendation documents; sharing accountability for realization of results with process owners; and presenting results and recommendations to senior and/or management as appropriate.

• Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements; leading the development of management systems to sustain process changes; empowering stakeholder process improvement leadership competencies; managing stakeholder training; and providing ongoing coaching to senior management in order to build a continuous improvement mindset and culture, and to build capabilities that drive results.

• Develops strategic plans which ensure alignment of organizational objectives, business priorities and process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; partnering with senior and/or executive stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate to calculate future needs; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.

• Serves as a lead advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; overseeing the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.

• Manages change management activities associated with care delivery or clinical initiatives by engaging and influencing stakeholders to obtain support and buy in for changes; partnering with senior and/or executive management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; recommending and determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.

• Manages team members in performing complex data analyses to drive care delivery or clinical initiatives by recommending appropriate data analysis tools and approach to assess performance; empowering team members to utilize suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and forecasting and alleviating risks through data-driven analysis.

Minimum Qualifications:

• Minimum five (5) years experience in a leadership role with or without direct reports.

• Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and minimum eight (8) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field OR Minimum eleven (11) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Business Process Improvement; Written Communication; Applied Data Analysis; Managing Diverse Relationships; Project Management; Service Focus

COMPANY: KAISER

TITLE: Process Improvement Senior Manager, Medicare Risk Adjustment

LOCATION: Baltimore, Maryland

REQNUMBER:

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Employee must reside in one of the authorized states: CA, OR, WA, CO, GA, MD, VA or D.C.
Overview: The Senior Manager, Planning and Process Improvement roll reports to the Executive Director. This person will provide thought leadership; while handling legal matters (DOJ, OIG, RADV audits) working closely with the legal team. Collaborates with compliance teams, supporting regulatory audits and documentation development in compliance with regulatory requirements.
Job Summary:
Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements. Develops strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate of continuous learning and professional development by defining, developing, and evaluating performance metrics, standards, and methods to establish process success. Manages change management activities associated with care delivery or clinical initiatives and manages team members in performing complex data analyses to drive care delivery or clinical initiatives.
Essential Responsibilities:
+ Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
+ Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
+ Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by leveraging advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement; forecasting the deployment of new data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; fostering high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; managing the design and development of process architecture and recommendation documents; sharing accountability for realization of results with process owners; and presenting results and recommendations to senior and/or management as appropriate.
+ Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements; leading the development of management systems to sustain process changes; empowering stakeholder process improvement leadership competencies; managing stakeholder training; and providing ongoing coaching to senior management in order to build a continuous improvement mindset and culture, and to build capabilities that drive results.
+ Develops strategic plans which ensure alignment of organizational objectives, business priorities and process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; partnering with senior and/or executive stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate to calculate future needs; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
+ Serves as a lead advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; overseeing the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
+ Manages change management activities associated with care delivery or clinical initiatives by engaging and influencing stakeholders to obtain support and buy in for changes; partnering with senior and/or executive management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; recommending and determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
+ Manages team members in performing complex data analyses to drive care delivery or clinical initiatives by recommending appropriate data analysis tools and approach to assess performance; empowering team members to utilize suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and forecasting and alleviating risks through data-driven analysis.
Minimum Qualifications:
+ Minimum five (5) years experience in a leadership role with or without direct reports.
+ Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and minimum eight (8) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field OR Minimum eleven (11) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field.
Additional Requirements:
+ Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Business Process Improvement; Written Communication; Applied Data Analysis; Managing Diverse Relationships; Project Management; Service Focus
COMPANY: KAISER
TITLE: Process Improvement Senior Manager, Medicare Risk Adjustment
LOCATION: Baltimore, Maryland
REQNUMBER:
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Overview:
The Sr. Manager, Process Improvement- Risk Adjustment Data Operations/ Reporting reports into the VP Retrospective Chart Review Operations. This role will help to develop, standardize, and manage vendor performance reporting and oversee inbound/ outbound data files in support of Risk Adjustment Retrospective chart review operations. The incumbent will manage 3-4 data reporting analysts to drive value using data management and visualization software.
Job Summary:
Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements. Develops strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate of continuous learning and professional development by defining, developing, and evaluating performance metrics, standards, and methods to establish process success. Manages change management activities associated with care delivery or clinical initiatives and manages team members in performing complex data analyses to drive care delivery or clinical initiatives.
Essential Responsibilities:
+ Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
+ Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
+ Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by leveraging advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement; forecasting the deployment of new data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; fostering high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; managing the design and development of process architecture and recommendation documents; sharing accountability for realization of results with process owners; and presenting results and recommendations to senior and/or management as appropriate.
+ Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements; leading the development of management systems to sustain process changes; empowering stakeholder process improvement leadership competencies; managing stakeholder training; and providing ongoing coaching to senior management in order to build a continuous improvement mindset and culture, and to build capabilities that drive results.
+ Develops strategic plans which ensure alignment of organizational objectives, business priorities and process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; partnering with senior and/or executive stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate to calculate future needs; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
+ Serves as a lead advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; overseeing the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
+ Manages change management activities associated with care delivery or clinical initiatives by engaging and influencing stakeholders to obtain support and buy in for changes; partnering with senior and/or executive management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; recommending and determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
+ Manages team members in performing complex data analyses to drive care delivery or clinical initiatives by recommending appropriate data analysis tools and approach to assess performance; empowering team members to utilize suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and forecasting and alleviating risks through data-driven analysis.
Minimum Qualifications:
+ Minimum five (5) years experience in a leadership role with or without direct reports.
+ Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and minimum eight (8) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field OR Minimum eleven (11) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field.
Additional Requirements:
+ Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Business Process Improvement; Written Communication; Applied Data Analysis; Managing Diverse Relationships; Project Management; Service Focus
COMPANY: KAISER
TITLE: Senior Manager, Process Improvement - Medicare Risk Adjustment, Retrospective Chart Data Operations & Reporting
LOCATION: Fulton, Maryland
REQNUMBER:
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.