26 Process Improvement jobs in Baltimore
Process Improvement Manager
Posted 1 day ago
Job Viewed
Job Description
Job ID
228839
Posted
16-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data & Analytics
Location(s)
Remote - US - Remote - US - United States of America
**About the Role:**
As a CBRE Process Improvement Manager, you will manage a team of individuals responsible for process improvement initiatives. This job is part of the Continuous Improvement & Client Performance function. They are responsible for reducing the risk of defects in all products and processes.
**What You'll Do:**
+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
+ Research and gain understanding of current processes. Formally document and maintain a roadmap for future process improvement opportunities.
+ Manage project pipeline and assign responsibilities to the team. Create and maintain project plan, business case and cost benefit trackers, training, and communication plan.
+ Provide project updates to both clients and Sr management and resolve issues.
+ Identify equipment and systems that can be modified or applied to improve operation efficiency, product quality.
+ Gain approval for the allocation of resources and budget. Adhere to compliance with the Master Service Agreement.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
+ Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
+ Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
**What You'll Need:**
+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Green Belt Lean Six Sigma Certification required.
+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Extensive organizational skills with a strong inquisitive mindset.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Process Improvement Manager position is $100,000 annually with bonus eligibility and the maximum salary for the position is $110,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
API Process Improvement Analyst II, Insurance

Posted 12 days ago
Job Viewed
Job Description
**You are**
A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies.
**You have**
+ Experience working with API connections (HTTP, REST, Web API, etc.)
+ Experience with API Gateway Apigee, setup API proxies, products, policies, Security and Monitoring a plus
+ Strong computer skills: MS Excel, Postman
+ Working with Benefit Administration platforms is a plus: Plansource, ADP, Hello Flock, Rippling, Paylocity, Employee Navigator
+ Strong ability to manipulate data files to create output in various formats: 834, JSON, CSV
+ Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
+ Excellent communication skills, both oral and written
+ Demonstrated analytical skills
+ Ability to function in a team environment and build strong working relationships
+ Experience working in insurance industry preferred
+ 3+ years of experience with development of data feeds or data exchanges
+ College degree preferred or equivalent professional experience.'
**You will**
+ Assist customers and third-party administrators with the implementation, testing, and support of inbound and outbound API connections.
+ Coordinate and develop implementation strategy with third-party administrators for different API connection types (Plan Level, EOI, Member Eligibility, etc.)
+ Coordinate validation of requirements with third-party administrators
+ Create, write, and review test plans and scripts for User Acceptance Testing with third-party administrators
+ Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues.
+ Act as a liaison between the business community and IT.
+ Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian's internal systems and standards.
+ Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standards.
+ Respond to internal and external inquiries regarding connection(s)
+ Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers.
+ Handle complex calls requiring research and explanations
+ Attend relevant training, job sharing, mentoring and establishing personal networks.
+ Maintain procedural guidelines.
+ Report system related problems.
+ Actively participate in team meetings.
+ Assist other team members when necessary to meet established deadlines and customer expectations.
Location
+ This is a remote position with preference given to candidates within a commutable distance of a Guardian office.
**Salary Range:**
$57,810.00 - $86,715.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
Process Improvement Senior Manager: Program NOVA (HYBRID)
Posted 11 days ago
Job Viewed
Job Description
You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work. We are looking to hire an Process Improvement Senior Manager immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland. What We Bring To The Table: The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (401k, health insurance, paid time off, etc.) we also offer: • Competitive compensation • Career growth opportunities • Flexibility and Support for Diverse Life Stages and Choices • Wellbeing programs including Physical, Mental and Financial wellness • Tuition assistance Position Overview Working as a member of the Program team under the general supervision of the Global Process Owner, the primary purpose of this role is to work as a business partner to provide leadership, direction and functional expertise to establish and execute a data driven approach to continuous improvement, delivering a large-scale program and creating a world-class high-performance organization. The Process Improvement Senior Manager is responsible for driving efficiency improvements within the assigned process domain (Payroll, Time Management or Benefits) by developing process standardization strategy & leading process improvements in accordance with methodologies such as, but not limited to, the process deep dive lifecycle, RCA, Lean 6Sigma as well as providing insights into industry best practice tools to deliver cost improvement and process standardization through automation, digitalization, and process discipline. Key Responsibilities Operational excellence to drive efficiency improvements within the assigned process domain (Payroll, Time Management or Benefits). In collaboration with business leaders develop and execute a data driven approach to continuous improvement utilizing impactful measures and dashboarding that unlock ongoing operational efficiency Provide structure & governance to ensure flawless execution of the work and delivery of hard target results for the assigned process domain. Perform business process analysis using process mining tools to build process maps, identify process variants & bottlenecks. Leverage data and analytics and lean techniques to identify patterns, trends, and root causes of process issues to drive decisions to improve operational performance. Support delivery of organizational capability and effectiveness plan in line with digital transformation strategy and identify digitalization and automation opportunities within supported business unit. Project/Program Management and leadership of strategic process improvement and automation initiatives to drive cost improvement. Develop and Lead process standardization Work across different business, functions, and regions to understand end-to-end business processes & data architectures, identify inefficiencies and opportunities for process standardization. Develop rolling opportunities pipeline. Deliver PI scorecard & reporting for supported function, including, but not limited to (cost savings, time savings, overall process standardization, automation maturity and risk reduction). Establish monitoring mechanisms to track the effectiveness of implemented process enhancements. Global business networking, connectivity, and Process Discipline awareness. Work in conjunction and collaboration with the wider business transformation team. Align with automation counterparts and work as ‘one team’ with fluid output of one automation methodology globally. Build network of process professionals both internally as well as externally. Look for new ideas and innovation that can continuously improve our internal processes and ways of working. Required Qualifications Bachelors or Masters degree in business, finance, engineering, or another relevant field OR enough experience in lieu of degree Process improvement and facilitation experience essential Customer Service/ Success Experience essential Project management experience essential Min 8 years of demonstrated knowledge, expertise, and experience with designing and implementing large scale transformation process improvement solutions, using one or more of the following methodologies: BPM, Process Improvement, Process Mining, Robotics Process, Lean / Six Sigma. 5+ years of experience in shared services processes, with specific experience of Hire to Retire processes. High level of digital acumen and predictive analytics Experience working internationally, and in a matrixed organization essential Demonstrated knowledge and expertise with SAP, GTS, and or business processes. Demonstrated ability to drive results using process improvement tools, analytical decision making, building strong relationships, and direction setting. Ability to lead and coach/develop others in setting direction, strategy and executing problem-solving. Strategic and forward thinking with the ability to drive optimization Excellent customer relationship management (with understanding of business culture) - including communication, (written & verbal) change management and ability to influence and adjust at any level of the organization Excellent presentation delivery, and ability to deliver complex/ technical messages in a simplified and easily understandable approach/language. Excellent analytical, organizational and detailed problem-solving skills Ability to work independently and handle confidential material Excellent communication skills Able to merge business questions and business needs with available data to provide data-driven insights. Ability to assess risk and drive mitigation plans. Experience with teams that are diverse, global, cross -functional, and cross- cultural. Ability to set and deliver against agreed deadlines. Strong technical aptitude and systems acumen, including Microsoft suites, process mining / process mapping tools #LI-NP2 McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. Base Salary: $103,520 - $181,150 Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick’s Incentive Bonus (MIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include: - Comprehensive health plans covering medical, vision, dental, life and disability benefits- Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support- Retirement and investment programs including 401(k) and profit-sharing plans #J-18808-Ljbffr
Process Improvement Senior Manager, Medicare Risk Adjustment

Posted 8 days ago
Job Viewed
Job Description
Overview: The Senior Manager, Planning and Process Improvement roll reports to the Executive Director. This person will provide thought leadership; while handling legal matters (DOJ, OIG, RADV audits) working closely with the legal team. Collaborates with compliance teams, supporting regulatory audits and documentation development in compliance with regulatory requirements.
Job Summary:
Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements. Develops strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate of continuous learning and professional development by defining, developing, and evaluating performance metrics, standards, and methods to establish process success. Manages change management activities associated with care delivery or clinical initiatives and manages team members in performing complex data analyses to drive care delivery or clinical initiatives.
Essential Responsibilities:
+ Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
+ Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
+ Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by leveraging advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement; forecasting the deployment of new data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; fostering high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; managing the design and development of process architecture and recommendation documents; sharing accountability for realization of results with process owners; and presenting results and recommendations to senior and/or management as appropriate.
+ Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements; leading the development of management systems to sustain process changes; empowering stakeholder process improvement leadership competencies; managing stakeholder training; and providing ongoing coaching to senior management in order to build a continuous improvement mindset and culture, and to build capabilities that drive results.
+ Develops strategic plans which ensure alignment of organizational objectives, business priorities and process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; partnering with senior and/or executive stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate to calculate future needs; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
+ Serves as a lead advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; overseeing the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
+ Manages change management activities associated with care delivery or clinical initiatives by engaging and influencing stakeholders to obtain support and buy in for changes; partnering with senior and/or executive management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; recommending and determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
+ Manages team members in performing complex data analyses to drive care delivery or clinical initiatives by recommending appropriate data analysis tools and approach to assess performance; empowering team members to utilize suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and forecasting and alleviating risks through data-driven analysis.
Minimum Qualifications:
+ Minimum five (5) years experience in a leadership role with or without direct reports.
+ Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and minimum eight (8) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field OR Minimum eleven (11) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field.
Additional Requirements:
+ Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Business Process Improvement; Written Communication; Applied Data Analysis; Managing Diverse Relationships; Project Management; Service Focus
COMPANY: KAISER
TITLE: Process Improvement Senior Manager, Medicare Risk Adjustment
LOCATION: Baltimore, Maryland
REQNUMBER: 1357284
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Senior Manager, Process Improvement - Medicare Risk Adjustment, Retrospective Chart Data Operatio...
Posted 10 days ago
Job Viewed
Job Description
The Sr. Manager, Process Improvement- Risk Adjustment Data Operations/ Reporting reports into the VP Retrospective Chart Review Operations. This role will help to develop, standardize, and manage vendor performance reporting and oversee inbound/ outbound data files in support of Risk Adjustment Retrospective chart review operations. The incumbent will manage 3-4 data reporting analysts to drive value using data management and visualization software.
Job Summary:
Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements. Develops strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate of continuous learning and professional development by defining, developing, and evaluating performance metrics, standards, and methods to establish process success. Manages change management activities associated with care delivery or clinical initiatives and manages team members in performing complex data analyses to drive care delivery or clinical initiatives.
Essential Responsibilities:
+ Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
+ Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
+ Manages the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by leveraging advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement; forecasting the deployment of new data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; fostering high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; managing the design and development of process architecture and recommendation documents; sharing accountability for realization of results with process owners; and presenting results and recommendations to senior and/or management as appropriate.
+ Ensures consultation is provided to stakeholders and process owners by building partnerships between stakeholders and teams to drive process improvements; leading the development of management systems to sustain process changes; empowering stakeholder process improvement leadership competencies; managing stakeholder training; and providing ongoing coaching to senior management in order to build a continuous improvement mindset and culture, and to build capabilities that drive results.
+ Develops strategic plans which ensure alignment of organizational objectives, business priorities and process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; partnering with senior and/or executive stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate to calculate future needs; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
+ Serves as a lead advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; overseeing the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
+ Manages change management activities associated with care delivery or clinical initiatives by engaging and influencing stakeholders to obtain support and buy in for changes; partnering with senior and/or executive management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; recommending and determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
+ Manages team members in performing complex data analyses to drive care delivery or clinical initiatives by recommending appropriate data analysis tools and approach to assess performance; empowering team members to utilize suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and forecasting and alleviating risks through data-driven analysis.
Minimum Qualifications:
+ Minimum five (5) years experience in a leadership role with or without direct reports.
+ Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and minimum eight (8) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field OR Minimum eleven (11) years progressive corporate, non-profit, project management or consulting experience, including minimum four (4) years in process improvement or directly related field.
Additional Requirements:
+ Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Business Process Improvement; Written Communication; Applied Data Analysis; Managing Diverse Relationships; Project Management; Service Focus
COMPANY: KAISER
TITLE: Senior Manager, Process Improvement - Medicare Risk Adjustment, Retrospective Chart Data Operations & Reporting
LOCATION: Fulton, Maryland
REQNUMBER: 1366426
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Business Process Engineer

Posted 12 days ago
Job Viewed
Job Description
Job Category: Consulting
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
CACI has an immediate need for a **Business Process Engineer** who is well versed in RMF (Risk Management Framework) to join our mission critical program located in Linthicum Heights, MD.
**The Opportunity:**
As the Business Process Engineer, you may serve as the Scrum Master and coordinator for cross functional technical team to ensure enterprise-wide integration of engineering efforts by conducting daily scrum meetings and hosting sprint planning and other agile methodology cadences.
**Responsibilities:**
+ Apply Process improvement and Engineering methodologies and principles to conduct process modernization projects.
+ Assist the Government with the transitioning of existing project teams and the facilitation of project teams in the accomplishment project activities and objectives.
+ Serves as key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts.
+ Document and track initiatives and epics to assist in driving them to completion
+ Define, implement, and maintain business processes and procedures to meet business objectives.
+ Analyze and identify opportunities for business process improvements.
+ Develop initiatives for continuous business process improvements.
+ Ensure in compliance with customer and company proposed standards.
+ Work with customer and developers in integration of new and existing business processes.
+ Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities.
+ Work with stakeholders to identify business requirements, processes and risks.
+ Evaluate current business processes and recommend solutions for improvements.
+ Develop and maintain best practices to meet changing business needs.
+ Execute projects for ongoing business improvements.
+ Provide technical advice on processing technology, capability, risks, and costs.
**Qualifications:**
_Required:_
+ Knowledge of RMF (Risk Management Framework) - RMF provides a structured yet flexible approach for determining the appropriate level of risk mitigation needed to protect information systems, information and infrastructure from serious threats.
+ A Bachelor's degree in Information Technology or Business discipline.
+ 7 years' experience conducting BPR activities is required.
+ 5 years' experience utilizing Process Improvement methodologies (e.g., Agile technologies, Six Sigma) for GOT integration programs is required.
+ Active TS/SCI with Poly
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$94,400 - $198,200
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Business Process Consultant (Senior)
Posted today
Job Viewed
Job Description
Job Type
Full-time
Description
Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company's success. Join our mission to positively impact society, community, industry, and individuals by always "Doing What is Right". Together, let's pioneer a future where greatness is achieved and exceeded.
To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success.
Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse's growth mindset culture.
All positions are required to be onsite at various locations in Maryland.
Make a difference. Join our team by applying today!
Responsibilities:
Develops business requirements and business processes re-engineering methodologies. Solves application and process related problems by creating detail process and system design specifications; and works with other areas across the business units to support a total solution approach. Communicates business requirements for reports and applications development. Facilitates collaboration within and across business units and across IT functions. Resolves problems and improves business units' technical environments.
Requirements
Required Qualifications
- Bachelor's Degree from an accredited college or university in Business, Human Resources Management or a related field. An MBA or MPA is preferred.
- Eight (8) years of experience in business process re-engineering
- Five (5) years of experience in reengineering large scale business processes.
- You want to work for an adaptive company that moves at your speed.
- You want a healthy work-life balance.
- You want to work with a passionate team on an important mission.
- You want to work for an organization that values and appreciates you.
- You want to work for an organization that invests in your growth.
- You want the option for career mentorship, both in technology and in business.
- You value a company with a strong culture of growth and support.
Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity.
Benefits
- Personal Time Off (PTO) for vacations, holidays, illnesses
- Parental Leave
- Bereavement Leave
- Jury Duty Leave
- Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
- Financial education and planning support
- Health Insurance (Medical, Dental, Vision)
- Health Savings Account (HSA)
- Medical and Dependent Care Flexible Spending Accounts (FSA)
- Employee Assistance Program
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Disability: Short-term and long-term disability coverage
- Educational support
- Company apparel
- Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.
- Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection
EOE AA M/F/Vet/Disability:
Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The base salary range provided is not adjusted for geographic differences associated with where the work is being performed. Actual salaries will vary depending on factors including but not limited to location, candidate's experience and education/training, internal peer equity, and market and business consideration.
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Business Process Consultant - ServiceNow

Posted 12 days ago
Job Viewed
Job Description
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
We are a leading ServiceNow partner dedicated to helping organizations transform their business operations through innovative digital workflows and solutions. Our team of experts works closely with clients to identify opportunities, implement best practices, and maximize the value of their ServiceNow investment.
We are seeking an experienced Business Process Analyst to join our growing team. In this role, you will serve as the bridge between our clients' business needs and ServiceNow's technical capabilities. You will analyze current business processes, identify improvement opportunities, and design optimized workflows within the ServiceNow platform.
**Role Description**
+ Conduct a thorough analysis of clients' existing business processes and workflows
+ Facilitate discovery workshops and requirements gathering sessions with stakeholders
+ Translate business requirements into functional specifications for ServiceNow implementation
+ Design process flows and workflow diagrams using industry-standard tools
+ Identify process improvement opportunities to enhance efficiency and effectiveness
+ Develop detailed documentation of current and future state processes
+ Collaborate with technical teams to ensure proper implementation of designed solutions
+ Provide guidance on ServiceNow best practices and platform capabilities
+ Support user acceptance testing and process validation
+ Deliver training to end users on new processes and ServiceNow functionality
**Behaviors and Competencies**
+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
+ Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
**Skill Level Requirements**
+ Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
+ Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Expert
+ Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Expert
+ Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Expert
+ Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Expert
+ Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Expert
+ Extensive experience working on large scale IT projects related to design, deployment and configuration - Expert
+ Proficiency with ServiceNow platform and its core applications (ITSM, CSM, ITBM, etc.)
+ Experience with process mapping tools (Visio, Lucidchart, etc.)
+ Understanding of workflow automation and integration concepts
+ Knowledge of project management methodologies
+ Familiarity with data analysis and reporting tools
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience
+ 3+ years of experience in business process analysis, preferably in IT service management
+ ServiceNow certification (Certified System Administrator or higher) preferred
+ Strong understanding of ITIL framework and IT service management principles
+ Experience with process improvement methodologies (Lean, Six Sigma)
+ Willingness to travel occasionally
The base salary for this position is $40,000 - 160,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 168,000 - 182,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Business Process Engineer II

Posted 12 days ago
Job Viewed
Job Description
Job Category: Consulting
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**Opportunity:**
As a Business Process Engineer, you will be able to develop capabilities to shift from the current manual system security evaluation and authorization process to a new model that emphasizes automation, streamlined processes and approvals, continuous monitoring and assessment, and network data gathering across the entire life cycle of a project.
**Responsibilites** :
+ Apply Process improvement and Engineering methodologies and principles to conduct process modernization projects.
+ Assist the Government with the transitioning of existing project teams and the facilitation of project teams in the accomplishment project activities and objectives.
+ Perform activity and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance management.
+ Provides group facilitation, interviewing, training, and additional forms of knowledge transfer.
+ Serves as key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts.
+ Document and track requirements and assist in driving them to completion.
**Qualifications:**
+ In-depth knowledge of RMF (Risk Management Framework)
+ RMF provides a structured yet flexible approach for determining the appropriate level of risk mitigation needed to protect information systems, information, and infrastructure from serious treats.
+ Strong leadership skills
+ Experience with Scrum/Agile - Define, implement, and maintain business processes and procedures to meet business objectives.
+ Analyze and identify opportunities for business process improvements.
+ Develop initiatives for continuous business process improvements.
+ Ensure in compliance with customer and company proposed standards.
+ Work with customer and developers in integration of new and existing business processes.
+ Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities.
+ Work with stakeholders to identify business requirements, processes and risks.
+ Evaluate current business processes and recommend solutions for improvements.
+ Develop and maintain best practices to meet changing business needs. - Execute projects for ongoing business improvements.
+ Provide technical advice on processing technology, capability, risks, and costs.
Education:
+ A bachelor's degree in information technology or business discipline
+ 7 years' experience conducting BPR activities is required
+ 5 years' experience utilizing Process Improvement methodologies (e.g., Agile technologies, Six Sigma) for GOT integration programs is required
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$94,400 - $198,200
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Business Process Re-Engineer

Posted 12 days ago
Job Viewed
Job Description
Job Category: Consulting
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Local
* * *
Join CACI's Mission-Critical Team as a **Business Process Re-Engineer!**
Are you passionate about streamlining processes and enhancing security? We have an exciting opportunity for a skilled **Business Process Re-Engineer** with expertise in Risk Management Framework (RMF) to join our innovative team in Linthicum Heights, MD. Join us in shaping the future of cybersecurity! At CACI, you'll have the opportunity to work on cutting-edge projects, collaborate with top talent, and grow your career in a supportive environment. Don't miss this chance to be at the forefront of technological advancement while serving a crucial national security mission.
**The Opportunity:**
Be part of a groundbreaking project that's revolutionizing how we approach cybersecurity! You'll play a key role in developing LATTEART, a cutting-edge unified RMF infrastructure that will transform manual processes into a streamlined, automated system. This is your chance to make a real impact on national security while working with state-of-the-art technology.
+ Drive process improvement initiatives using advanced methodologies
+ Collaborate with government teams to modernize existing systems
+ Create innovative business methods and identify best practices
+ Facilitate knowledge transfer through training and interviews
+ Coordinate between multiple project teams to ensure seamless integration
+ Analyze and optimize business processes for maximum efficiency
+ Work closely with stakeholders to understand and meet their needs
**Qualifications:**
+ In-depth knowledge of Risk Management Framework (RMF)
+ Bachelor's degree in Information Technology or Business
+ 7+ years of experience in Business Process Reengineering
+ 5+ years utilizing Process Improvement methodologies (e.g., Agile, Six Sigma)
+ Active TS/SCI clearance with Poly
+ Passion for innovation and problem-solving
+ Strong communication and teamwork skills
Apply now and be part of something extraordinary!
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$94,400 - $198,200
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._