29 Quality Assurance jobs in Boise

**Job Description**
The Quality Assurance Director will provide compliance leadership and direction to our Company and contract manufacturing operation (CMO) sites that manufacture active pharmaceutical ingredients (API), biologics, vaccine drug substances and finished products. As Director, you will support Quality audits and health authority inspections and ensure any resulting corrective and preventative actions (CAPA) are effectively implemented.
**_Primary Activities_**
+ Serve as a subject matter expert for current good manufacturing practice (CGMP) requirements for vaccine and large molecule manufacturing
+ Partner with our Company and CMO management to identify appropriate CAPA to address findings identified during audits and inspections. Monitor CAPA status and ensure CAPA are implemented in accordance with commitments. Perform independent verification of CAPA implementation and effectiveness to ensure no recurrence of findings
+ Gather regulatory intelligence and partner with our Company and CMO management to prepare sites for audits and inspections. Assists sites during audits and inspections to ensure successful outcomes
+ Monitor and analyze the outcomes of audits and inspections to identify, investigate, and resolve trends. Report results to Divisional and Regional Quality/Management councils
+ Provide guidance and consultation services for regulatory reporting (e.g., BPDR, DPR)
+ Author and/or review global standards and procedures related to biologics, vaccines, and finished product ensuring compliance with regulatory requirements
+ Actively participate in industry organizations such as PDA, PQRI, PhRMA, ISPE, etc.
**Education and Required Experience:**
+ Bachelors degree in Life Sciences, Chemistry, Engineering or related relevant discipline and 10+ years of demonstrated experience within Quality compliance within large molecule manufacturing industry
+ Expert knowledge of GMP requirements for multiple regulatory agencies
+ Expert knowledge of large molecule manufacturing processes (for biologics and/or vaccines) and sterility assurance requirements
+ Ability to accurately interpret and apply regulatory expectations for a robust and compliant QMS
+ Experience in health authority inspections
**Required Skills:**
+ Drive Results - set clear performance standards, overcome obstacles; accountable for actions and achieve results
+ Make Rapid, Disciplined Decisions - demonstrates good judgment in collecting and synthesizing relevant data and information to make independent and timely decisions
+ Act with Courage and Candor - ability and willingness to advocate for compliance position using objective evidence, escalates issues and decisions, as appropriate
+ Foster Collaboration - ability to influence, facilitate groups with diverse perspectives, bring teams to consensus/alignment
+ Make Rapid, Disciplined Decisions - demonstrates good judgment in collecting and synthesizing relevant data and information to make independent and timely decisions
+ Act with Courage and Candor - ability and willingness to advocate for compliance position using objective evidence, escalates issues and decisions, as appropriate
**Preferred Skills/Experience:**
+ Experience working for a health authority as an inspector, investigator, compliance officer, reviewer, or assessor
+ Experience creating or assessing remediation plans
#EBRG
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$169,700.00 - $267,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
50%
**Flexible Work Arrangements:**
Remote
**Shift:**
1st - Day
**Valid Driving License:**
Yes
**Hazardous Material(s):**
N/A
**Required Skills:**
Biological Sciences, Biologics, Biopharmaceutics, Corrective and Preventive Action (CAPA), Detail-Oriented, Driving Continuous Improvement, GMP Compliance, Manufacturing, Pharmaceutical Quality Control (QC), Preventive Action, Quality Assurance (QA), Quality Assurance Auditing, Quality Assurance Inspection, Quality Control Inspection, Quality Management, Quality Management Systems (QMS), Quality Metrics, Regulatory Compliance, Regulatory Inspections, Vaccine Manufacturing
**Preferred Skills:**
Quality Control Reviews, Remediation Plans
**Job Posting End Date:**
09/15/2025
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R

**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Quality Assurance Lead Responsibilities:
1. Build a test-driven engineering culture that drives improvements in quality.
2. Implement process changes to scale testing efforts across multiple products.
3. Plan, develop and execute test coverage for multiple platforms.
4. Identify, test, track and report KPI trends over the course of the projects.
5. Diagnose issues, report defects, and propose regression tests to discover reoccurrences.
6. Work with engineers and project leads to triage and prioritize issues for resolution.
7. Own the process of creating metrics to measure and monitor product performance.
8. Partner with Automation and Infrastructure team to leverage automation to allow better reliability and scalability.
9. Telecommuting is permitted from anywhere in the U.S.
**Minimum Qualifications:**
Minimum Qualifications:
10. Bachelor's degree (or foreign equivalent) in Computer Science, Engineering or related field and 5 years of progressive, post-baccalaureate work experience in the job offered or in a related occupation
11. Experience must include 5 years in the following:
12. 1. Test planning., test designing and execution, performance and stress testing, implementing and maintaining quality test automation
13. 2. Debugging applications on Platform, PC, and Mobile components
14. 3. Coding in Python, Java, or C
15. 4. Building, shipping, and maintaining commercial software
**Public Compensation:**
$189,520/year to $215,160/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .
**Duties and Responsibilities**
+ Responsible for activities involving quality assurance and compliance with applicable regulatory requirements.
+ Works with staff to achieve excellent performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives
+ Meets weekly project goals for QA evaluation compliance
+ Conducts audits and reviews/analyzes data and documentation
+ Works within a team to accomplish other duties on projects to meet necessary deadlines
+ Ensures quality control procedures for operational processes are performed
+ Validates and completes monthly reports that measure project objectives
+ Completes compliance reviews as directed
+ Analyzes data and reports to determine error trends
**Required Skills**
+ Strong analytical skills, including the ability to analyze and organize data.
+ Excellent organizational, oral presentation and written communication skills.
+ Ability to manage time to meet critical deadlines.
+ Ability to work independently and with a team
+ Proficiency in MS Office products, including PowerPoint, Excel and Word.
**Qualifications**
+ Bachelor degree preferred
+ 2+ years relevant work experience
**Working Conditions**
+ Office Setting
**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.**
**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
**As required by applicable law, PCG provides the following reasonable range of compensation for this role: $42,100-$60,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.**
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be a part of bringing humanity to business while supporting a SHORT TERM project, typically lasting 30-180 days. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all!
**What You'll be Doing**
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
**During a Typical Day, You'll**
+ Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
+ Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
+ Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
+ Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
+ Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
+ Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
+ Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
+ Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
**What You Bring to the Role**
+ High school diploma or equivalent
+ 6 months or more of customer service and call center experience
+ Understanding, interpreting, and manipulating data for reporting
+ Flexibility to work any schedule as needed
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ And yes. a great compensation package!
The anticipated range is $19-20 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
**Title:** _Quality Assurance Specialist, Temporary_
**Location:** _TX-Austin_
**Requisition ID:** _045XY_

Our client is seeking a highly skilled Senior Quality Assurance Specialist to join their manufacturing operations team in Boise, Idaho, US . This critical role involves ensuring that all manufactured products meet stringent quality standards and regulatory requirements. The ideal candidate will possess a deep understanding of quality management systems (QMS), statistical process control (SPC), and various testing methodologies within a manufacturing environment. You will be responsible for developing, implementing, and maintaining quality assurance procedures and protocols. This includes conducting regular audits, analyzing quality data, and identifying areas for improvement in production processes. The Senior QA Specialist will collaborate closely with production, engineering, and R&D teams to troubleshoot quality issues, perform root cause analysis, and implement corrective and preventive actions (CAPA). Experience with ISO standards, GMP (Good Manufacturing Practices), or other relevant industry-specific quality certifications is highly desirable. You will play a key role in continuous improvement initiatives, contributing to enhanced product reliability and customer satisfaction. The ability to lead quality initiatives and mentor junior QA personnel is essential. A Bachelor's degree in Engineering, Chemistry, Biology, or a related scientific field is required. A minimum of 5 years of experience in quality assurance within a manufacturing setting is necessary, with at least 2 years in a senior or lead capacity. Strong analytical skills, meticulous attention to detail, and excellent problem-solving abilities are paramount. You must also possess effective communication and interpersonal skills to facilitate cross-departmental collaboration. This is an excellent opportunity to contribute to a dynamic manufacturing environment and uphold the highest standards of product quality.
Responsibilities:

• Develop, implement, and maintain comprehensive quality assurance programs and procedures.
• Conduct internal audits of manufacturing processes and systems to ensure compliance.
• Analyze quality data, identify trends, and generate reports on product quality performance.
• Lead root cause analysis for quality deviations and implement effective CAPA.
• Collaborate with production and engineering teams to resolve quality issues promptly.
• Ensure adherence to all relevant industry standards, regulations, and customer specifications.
• Participate in the qualification and validation of new equipment and processes.
• Oversee product inspection and testing activities.
• Contribute to the continuous improvement of quality management systems.
• Train and mentor junior quality assurance staff.
• Manage supplier quality audits and evaluations.

Qualifications:

• Bachelor's degree in Engineering, Chemistry, Biology, or a related scientific field.
• Minimum of 5 years of experience in quality assurance within a manufacturing environment.
• At least 2 years of experience in a senior or lead QA role.
• In-depth knowledge of QMS, SPC, and various testing methodologies.
• Experience with ISO standards, GMP, or other relevant quality certifications is preferred.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills for cross-functional collaboration.
• Proficiency in quality management software and tools.
• Ability to work effectively in a team-oriented environment.

Our client is seeking a highly skilled and experienced Senior Quality Assurance Engineer to join their manufacturing team in Boise, Idaho, US . This on-site role is essential for ensuring the highest standards of product quality and process integrity. The Senior QA Engineer will be responsible for developing, implementing, and maintaining comprehensive quality management systems, overseeing quality control procedures, and leading continuous improvement initiatives. You will play a critical role in ensuring compliance with industry standards and regulatory requirements. The ideal candidate will have a strong background in quality engineering within a manufacturing environment, a deep understanding of QA methodologies, and excellent problem-solving skills. You will be expected to conduct root cause analysis of quality defects, develop corrective and preventive actions (CAPA), and manage internal and external audits. This position requires a hands-on approach, meticulous attention to detail, and the ability to collaborate effectively with production, engineering, and R&D teams. Responsibilities include:

• Developing, implementing, and maintaining the company's Quality Management System (QMS).
• Overseeing all aspects of quality control and assurance for manufactured products.
• Ensuring compliance with relevant industry standards (e.g., ISO 9001) and regulatory requirements.
• Conducting internal audits and coordinating external audits.
• Developing and implementing inspection and testing procedures.
• Leading root cause analysis investigations for non-conformances and customer complaints.
• Developing and implementing Corrective and Preventive Actions (CAPA).
• Analyzing quality data to identify trends and areas for improvement.
• Collaborating with production and engineering teams to improve product quality and manufacturing processes.
• Training and mentoring quality control staff.
• Managing supplier quality and ensuring incoming material meets specifications.
• Reviewing and approving product documentation, including specifications and test plans.
• Promoting a culture of quality awareness throughout the organization.

Qualifications:

• Bachelor's degree in Engineering, Quality Management, or a related technical field.
• Minimum of 5 years of experience in Quality Assurance/Quality Control in a manufacturing setting.
• Proven experience with developing and implementing Quality Management Systems (QMS).
• Strong knowledge of quality control methodologies, tools, and techniques (e.g., SPC, FMEA, Six Sigma).
• Experience with ISO 9001 or other relevant quality certifications.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and communication abilities.
• Ability to conduct effective audits and investigations.
• Proficiency in quality management software and Microsoft Office Suite.
• Detail-oriented with a commitment to accuracy and compliance.

Our client, a leading manufacturing firm, is seeking a Senior Quality Assurance Manager to spearhead quality initiatives and ensure product excellence at their facility in **Boise, Idaho, US**. This strategic role involves developing, implementing, and maintaining comprehensive quality management systems across all production processes. The ideal candidate will have a deep understanding of manufacturing principles, quality control methodologies (e.g., Six Sigma, Lean Manufacturing), and regulatory compliance standards relevant to the industry. You will be responsible for leading a team of QA professionals, conducting internal audits, analyzing quality data to identify trends and areas for improvement, and collaborating with cross-functional teams (engineering, production, supply chain) to resolve quality issues. Key responsibilities include establishing quality metrics and KPIs, developing and implementing corrective and preventative action plans (CAPA), managing supplier quality, and ensuring compliance with ISO certifications or other relevant industry standards. A Bachelor's degree in Engineering, Manufacturing Technology, or a related field is required; a Master's degree is a plus. A minimum of 8 years of progressive experience in quality assurance within a manufacturing environment, with at least 3 years in a management role, is essential. Strong leadership, analytical, problem-solving, and communication skills are critical. Experience with statistical process control (SPC) and quality management software is highly desirable. This hybrid position requires regular on-site presence in **Boise, Idaho, US** to oversee operations and engage with the production floor, with flexibility for remote work for specific tasks and planning.

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

This is a Limited Service position . This position is temporary with an expected date of 12/31/2025.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- College courses or degree from an accredited college or university preferred

- Minimum 3 years of related experience required

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements Per Client:

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a Federal Background Check.

- Must not be delinquent or in default on any federal student loans.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.00

Maximum Salary

$

33.00

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This is a Limited Service position . This position is temporary with an expected date of 12/31/2025.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- College courses or degree from an accredited college or university preferred

- Minimum 3 years of related experience required

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Additional Requirements Per Client:

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a Federal Background Check.

- Must not be delinquent or in default on any federal student loans.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

20.00

Maximum Salary

$

30.00