219 Support Staff jobs in Boise

Customer Service Representative

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Provide excellent customer service primarily by telephone to all PacificSource customers. Assist customers with coverage/claims related questions. Accurately interpret benefits and policy provisions for all PacificSource products. Conduct appropriate research and follow-up for prompt resolution of disputed claims.

Essential Responsibilities

• Work efficiently in a high volume call center while maintaining a professional, positive, and caring demeanor.
• Assist callers with coverage related questions/concerns; accurately interpret policy provisions for assigned products.
• Analyze customer's inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and well organized.
• Work efficiently in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills.
• Document calls in a clear and consistent manner in computer system.
• Conduct appropriate research, take ownership and follow through for prompt resolution of disputed claims.
• Relay information to appropriate departments and personnel using established communication channels and procedures.
• Make outbound calls to members as necessary dependent upon current outreach campaign.

Supporting Responsibilities

• Meet department and company performance and attendance expectations.
• Be aligned with PacificSource company values.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Success Profile

Work Experience: One-year medical insurance, other healthcare related field, call center or customer service experience required. CPT/ICD-10 coding preferred.

Education, Certificates, Licenses: High School Diploma or equivalent required.

Knowledge: Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills.

Competencies:

• Building Customer Loyalty
• Building Strategic Work Relationships
• Contributing to Team Success
• Planning and Organizing
• Continuous Improvement
• Adaptability
• Building Trust
• Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time.

Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Our Values: We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in **Boise, Idaho, US**. This role involves providing exceptional support to customers via phone, email, and chat, resolving inquiries, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be an integral part of the customer service team, handling a variety of customer needs and contributing to a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries and issues promptly and professionally via multiple channels.
• Diagnose and resolve technical and non-technical customer problems.
• Provide accurate information about products and services.
• Guide customers through troubleshooting steps and product usage.
• Escalate complex issues to the appropriate internal teams.
• Document customer interactions and resolutions in the CRM system.
• Identify trends in customer inquiries and provide feedback to management.
• Maintain a high level of product knowledge.
• Contribute to team goals and objectives.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to remain calm and professional under pressure.
• Experience with CRM software is a plus.
• Enthusiasm for providing outstanding customer service.

This hybrid role offers the opportunity to work both remotely and from our **Boise, Idaho, US** office, providing a flexible and engaging work environment. If you are passionate about helping others and thrive in a dynamic support setting, we encourage you to apply.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join our team in Boise, Idaho, US . This hybrid role offers a blend of in-office collaboration and remote flexibility, providing a dynamic work environment. You will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service across multiple channels, including phone, email, and live chat. The ideal candidate will possess outstanding communication and problem-solving skills, a patient demeanor, and a genuine desire to help others. You will be responsible for actively listening to customer concerns, thoroughly investigating issues, and providing timely and accurate solutions. Key responsibilities include guiding customers through product features, troubleshooting technical problems, processing service requests, and escalating complex issues to appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions in our CRM system will be crucial. You will also contribute to improving our customer support processes by identifying trends in customer inquiries and suggesting enhancements. Providing a positive and professional customer experience is paramount. You will act as a brand ambassador, ensuring customer satisfaction and fostering loyalty. The ability to work effectively both independently and as part of a team is essential. A commitment to continuous learning about our products and services will enable you to provide the best possible support. Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate and comprehensive information about our products and services.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Process customer requests, returns, and exchanges efficiently.
• Escalate unresolved issues to senior support staff or relevant departments.
• Maintain detailed and accurate customer records in the CRM system.
• Identify customer needs and suggest appropriate solutions or product offerings.
• Contribute to team efforts by sharing insights and suggesting process improvements.
• Adhere to all company policies and procedures regarding customer service and data privacy.
• Ensure a high level of customer satisfaction through empathetic and efficient service.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-focused attitude.
• Familiarity with technical troubleshooting is a plus.
• Ability to work collaboratively in a team environment.

Invenco by GVR Technical Support team is seeking a highly motivated, technically proficient, and experienced Sr. Customer Support Analyst (L3) to join and work with the Invenco Technical Support Team and Helpdesk.
A retail help desk Level 3 (Tier 3) position involves advanced troubleshooting, escalated issue resolution, and potentially, working with vendors and junior team members (L2) to resolve complex technology issues
**WHAT YOU WILL DO:**
- Advanced Troubleshooting: Diagnosing and resolving complex, escalated technical issues related to retail systems, point-of-sale (POS) systems, hardware, and software.
- Issue Escalation & Management: Receiving and processing escalated tickets from Level 1 and 2 support teams, determining root causes, and taking ownership of issues until resolution.
- Vendor Management: Working with third-party vendors and manufacturers to resolve complex technical problems, often requiring detailed knowledge of their products and services.
- Knowledge Base & Documentation: Creating and maintaining detailed documentation and knowledge base articles for technical issues, solutions, and best practices.
- Training and Mentoring: Mentoring Level 2 support staff on advanced troubleshooting techniques and knowledge base usage.
- Performance Optimization: Identifying and resolving performance issues within retail systems, such as slow POS transactions or system crashes.
- Communication: Clearly communicating technical issues and resolutions to both internal staff and external vendors, ensuring timely updates and escalations.
ABOUT YOUR EXPERIENCE
- Technical Expertise: Strong understanding of retail technology, including POS systems, EPS, site systems architecture, hardware, and networks.
- Problem-Solving: Excellent ability to identify and resolve complex technical problems efficiently.
- Communication: Exceptional communication and interpersonal skills, both written and verbal.
- Customer Focus: A commitment to providing excellent customer service and resolving issues quickly and effectively.
- Software Proficiency: Familiarity with industry-standard retail software and operating systems (e.g., Windows, POS systems, OPT, EPS, etc.).
- Experience: Several years of experience in retail help desk or technical support roles.
- Certifications (Preferred): Industry-recognized certifications can be an asset.
The base compensation range for this position is $49,400 to $68,600 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.*
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
**WHO IS INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This is a Remote role (Call Center)
- Full-Time: Monday - Friday 8am-4:30pm EST
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .