243 Team Lead jobs in Indianapolis

For us, "family" doesn't describe our size or capabilities, rather it's a way of doing business.

It means we put people first. From our committed and dynamic safety culture, to the way we treat our employees and clients, to how we interact with project stakeholders on a daily basis, our focus on people allows us to achieve our goal of doing a good job, and doing it with integrity.

We offer a comprehensive benefits package to include:

Competitive Compensation
Health Insurance
Vision & Dental
Health Savings Account
Flexible Spending Accounts
Short- and Long-Term Disability
Life Insurance
401(k)

1 week ago Be among the first 25 applicants

Direct message the job poster from Premier Restoration

Premier Restoration is seeking a highly motivated and experienced Lead Project Manager to join our growing team! If you have a passion for construction and a proven track record of success, we encourage you to apply.

Responsibilities:

- Oversee all aspects of construction projects from start to finish.

- Develop and manage project schedules, ensuring timely completion.

- Coordinate with clients, subcontractors, and internal teams.

- Manage project budgets and ensure cost-effectiveness.

- Maintain high-quality standards and ensure adherence to safety regulations.

Qualifications:

- Extensive background in general construction.

- Proven project management skills with a strong emphasis on time management and scheduling.

- Exceptional organizational and communication skills.

- Ability to work independently and as part of a team.

- Strong problem-solving and decision-making abilities.

- Competitive salary and bonus structure.

- Opportunity for growth within a dynamic company.

- Be a part of a team that values collaboration and excellence.

To Apply:

Please send your resume and cover letter to

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries Construction

Referrals increase your chances of interviewing at Premier Restoration by 2x

Get notified about new Lead Project Manager jobs in Indianapolis, IN .

Indiana, United States $165,000.00-$90,000.00 3 months ago

Indianapolis, IN 65,401.00- 96,743.00 3 months ago

Indianapolis, IN 140,000.00- 150,000.00 1 week ago

Indianapolis, IN 127,100.00- 233,000.00 1 week ago

Indianapolis, IN 122,250.00- 179,300.00 1 week ago

Indianapolis, IN 66,600.00- 132,110.00 1 day ago

Indianapolis, IN 103,600.00- 192,400.00 4 days ago

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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

The Global Facilities Delivery (GFD) Organization, part of Corporate Engineering and Continuous Improvement, delivers new and renovated capital assets around the world. Our mission is accomplished through a highly leveraged organization of design, construction and qualification contractors. Many of the assets delivered focus on medical innovation and delivering innovative solutions to patients. Some of the assets delivered will support an expansion in supply of existing medicines or making the supply chain more robust. The Design Verification Lead (DVL) will serve in the following capacity:

Responsibilities:

• Lead in the identification of the applicable Engineering Design Standards, Engineering Functional Standards, Engineering Specifications and Regulatory requirements and guidance (both internal and external).
• Be responsible for the overall design delivery for capital project(s).
• Coordinate all design for the Project Manager during all design phases of the project and be responsible in delivering the conceptual design review and basic design review.
• Direct the development of the design requirements.
• Assist in development and maintenance of the design schedule to meet the project needs.
• Participate in the selection of the A/E firms.
• Coordinate with A/E firms to develop earned value progress systems to measure progress by discipline (monitor work versus invoice amounts).
• Expedite design decisions and coordinate information flow between the design team and system owners.
• Be responsible for ensuring the design meets approved intent through interactions between the design firm, design specialists, engineering tech center disciplines, and end user/customer.
• Be responsible for design activities and governance, resolving design-related problems.
• Examine areas of inefficiency and develop strategies for improvement to direct the design team to meet or improve on the design hours plan.
• Assist in the development of standard operating procedures, project delivery work instructions, and/or best practices related to design/verification and ensure they remain current with industry best practices.
• Review and approve along with the respective Project Manager the key design project personnel (both internal and external resources).
• Work with Engineering Tech Center resources and other key project team technical/constructability resources to address and resolve design issues.
• Ensure replication is achieved during design when applicable.
• Support the Project Manager for value engineering exercises efforts to maximize project opportunities.
• Review design-related invoices prior to approval and participate in KPI reviews/assessments.
• Participate in the selection of the verification professional services.
• Accountable for the development of the Project Verification Plan, Traceability Matrix, and risk assessments (not necessary lead the execution).
• Coordinate verification for the Project Manager during the verification phase of the project.
• Accountable for the discrepancy tracking and management in the Verification phase.

• BS in Engineering (Chemical or Mechanical preferred)
• Minimum of 5-years manufacturing and/or engineering experience in support of pharmaceutical or API (active pharmaceutical ingredient) networks

• Pharmaceutical process or project engineer experience
• Strong project management skills
• Ability to effectively facilitate conflict to resolution
• Ability to influence all levels of the project and site personnel
• Understanding of the capital project delivery process, A/E design activities, and the understanding of the available Lilly technical resources (user reps, Engineering Tech Center resources, and design specialists)
• Demonstrated values that are consistent with the Lilly values
• Able to frame complex decisions/analyses, facilitate to a decision, and implement according to the plan
• Ability to create creditability and influence to align decision agreements between site(s), corporate engineering, A/E firm decision-makers, and stakeholders who have differing opinions
• Experience facilitating issue resolution, anticipating scope changes, and implementing projects safely with quality, speed and value
• Willingness to relocate and/or travel to locations outside of home state/country and have the demonstrated ability to work from long distances with little supervision

• Travel can be both domestic and international, on average about 25%, depending on the phase of the project
• The potential of co-location at the A/E firm or the job site to support C&Q activities for periods of time could occur based on project needs

Responsible for supporting the project management team by providing training on process and technology, being the subject matter expert (SME) and change agent, or supporting a team within a product line. Manages assigned client revenue load up to $2.0M.

Essential Functions:

• Mentors team members to foster a high-performance work environment.
• Provides guidance on policies and processes that are implemented across the company and provides support to team members to ensure team compliance.
• Trains team with skills and knowledge in project management practices needed to succeed.
• Works with the Customer Experience supervisors and managers to understand the needs of the team and how to support them.
• Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
• Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
• Addresses client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.
• Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.
• Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
• Identifies and resolves project issues promptly.
• Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
• Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
• Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.
• Works closely with cross-functional teams to ensure project outcomes align with client objectives.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications:

Education and Experience:

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND five (5) years of customer service experience; OR an equivalent combination of education, training, and experience.

Required Knowledge:

• Complex principles, practices, and techniques of customer service.
• Applicable industry laws, codes, and regulations.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Principles and techniques of providing effective oral presentations.
• Principles and practices of program planning, development, and evaluation.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing and providing professional-level customer service in a variety of markets.
• Training others in policies and procedures related to the work.
• Interpreting, applying, and explaining applicable laws, codes, and regulations.
• Preparing functional reports, correspondence, and other written materials.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Working Environment:

Work is performed in an office setting.

Join to apply for the Client Project Management Team Lead role at American Analytical Laboratories LLC Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the Client Project Management Team Lead role at American Analytical Laboratories LLC Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Summary Responsible for supporting the project management team by providing training on process and technology, being the subject matter expert (SME) and change agent, or supporting a team within a product line. Manages assigned client revenue load up to $2.0M. Summary Responsible for supporting the project management team by providing training on process and technology, being the subject matter expert (SME) and change agent, or supporting a team within a product line. Manages assigned client revenue load up to $.0M. Essential Functions Mentors team members to foster a high-performance work environment. Provides guidance on policies and processes that are implemented across the company and provides support to team members to ensure team compliance. Trains team with skills and knowledge in project management practices needed to succeed. Works with the Customer Experience supervisors and managers to understand the needs of the team and how to support the them. Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately. Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction. Addresses client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage. Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations. Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties. Identifies and resolves project issues promptly. Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement. Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues. Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment. Works closely with cross-functional teams to ensure project outcomes align with client objectives. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. Qualifications Education and Experience: Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND five (5) years of customer service experience; OR an equivalent combination of education, training, and experience. Required Knowledge Required Knowledge and Skills Complex principles, practices, and techniques of customer service. Applicable industry laws, codes, and regulations. Computer applications and systems related to the work. Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained. Principles and techniques of providing effective oral presentations. Principles and practices of program planning, development, and evaluation. Correct business English, including spelling, grammar, and punctuation. Required Skills Performing and providing professional-level customer service in a variety of markets. Training others in policies and procedures related to the work. Interpreting, applying, and explaining applicable laws, codes, and regulations. Preparing functionals reports, correspondence, and other written materials. Using initiative and independent judgment within established organizational and department guidelines. Using tact, discretion, and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. Working Environment Work is performed in an office setting. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Project Management and Information Technology Referrals increase your chances of interviewing at American Analytical Laboratories LLC by 2x Get notified about new Project Management Team Lead jobs in Indianapolis, IN . 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Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Mentors team members to foster a high-performance work environment.
• Provides guidance on policies and processes that are implemented across the company and provides support to team members to ensure team compliance.
• Trains team with skills and knowledge in project management practices needed to succeed.
• Works with the Customer Experience supervisors and managers to understand the needs of the team and how to support the them.
• Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
• Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
• Addresses client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.
• Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.
• Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
• Identifies and resolves project issues promptly.
• Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
• Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
• Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.
• Works closely with cross-functional teams to ensure project outcomes align with client objectives.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND five (5) years of customer service experience; OR an equivalent combination of education, training, and experience.

• Complex principles, practices, and techniques of customer service.
• Applicable industry laws, codes, and regulations.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Principles and techniques of providing effective oral presentations.
• Principles and practices of program planning, development, and evaluation.
• Correct business English, including spelling, grammar, and punctuation.

• Performing and providing professional-level customer service in a variety of markets.
• Training others in policies and procedures related to the work.
• Interpreting, applying, and explaining applicable laws, codes, and regulations.
• Preparing functionals reports, correspondence, and other written materials.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This position will be responsible for project development and growth of Duke Energy's Federal Project Development group, which focuses on utility energy services contracts (UESCs). The person filling this position should have extensive experience developing federal UESCs and/or federal energy savings performance contracts, along with extensive knowledge of federal contracting procedures and the Federal Acquisition Regulation (FAR). This position will report to the Director, Federal Project Development & Execution.

This position provides leadership and direction for project and business development and overall customer engagement associated with the development of energy and water conservation measures (ECMs) and the required energy cost savings associated with federal performance contracting requirements. The person filling this position must have extensive experience with evaluating facility support systems to identify problems and opportunities for improvement as well as solution identification, including financial paybacks, schedule development (in MS Project), resource planning, budgeting, process management, quality control, risk management, and basic financial modeling.

This position will execute on and help expand Duke Energy's current UESC offerings within its regulated footprint. This position will lead project and business development efforts to enhance and develop relationships and opportunities with multiple federal customers. This position will be responsible for leading the technical development of federal UESCs and working closely with our energy team to negotiate and execute successful UESCs. The position will also be expected to perform in a project or business developer role on specific projects, as needed, in order to further support the project development team. This role will engage in a portfolio of projects in excess of $200 million annually, associated with individual projects ranging in size from $M to multi-millions.

This position will manage working with a team of individuals to enhance Duke Energy's project and business development efforts. This role will also require working with multiple internal Duke Energy teams to effectively scope and execute project implementation to ensure successful delivery of UESCs.

Additionally, the position will be responsible for developing and maintaining multi-disciplinary relationships with external parties (e.g., federal customers, subcontractors), as well as relationships with regulated utility distribution and transmission departments to ensure solutions integrate with the utility delivery system. The position will also be expected to perform in a lead project developer role on specific projects, as needed, in order to further support the project development team.

This role is customer facing and is responsible for operating under multiple regulatory and non-regulated business models across the Duke Energy territories.

Lead Duke Energy's UESC project and business development, identifying and defining new project opportunities that result in executed UESC task order awards and modifications

• Manage all aspects of UESC project development, from PA to IGA through task order development, including energy modeling, project pricing, and performance risk management, to deliver ECMs and the required energy cost savings associated with federal UESC requirements.

• Provide engineering oversight and guidance throughout design development, construction, project commissioning, and operations, including proposals, technical reports, cost estimates, RFI support, and presentations.

• Manage the UESC project and business development process with Federal customers, identifying, assessing, and building relationships with customer stakeholders and decision-makers, identifying and developing feasible project opportunities that meet customer and Duke Energy needs.

• Develop teams and execute Federal business plans to deliver contracted scope at high-quality while ensuring projects are built in compliance with Duke Energy's and all applicable codes, exceeding customer expectations.

• Work closely with multiple colleagues that include business development, delivery, operations & maintenance, and contract/financing team members to deliver consistent, successful results to federal customers.

• Develop and coordinate all equipment procurement associated with designated led projects (pricing, terms & conditions, delivery & storage, purchase orders) with Construction Project Management associated with designated led projects.

• Target projects that provide reliable, high-quality services and deliver acceptable margins for the Company.

• Develop and lead successful proposal responses that effectively and clearly articulate the technical and financial benefits of UESCs.

• Manage projects by working to develop a diverse staff of project developers and assure staff comply with appropriate codes and standards.

• Perform as the lead UESC project developer on specific projects, as needed.

• Provide insight and coordinate with the various internal and external organizations that are providing services to the project (e.g., business development, project development, project controls, legal, federal compliance, operations, etc.).

• Establish and communicate expectations to project and business development team and project team members and overall project stakeholders.

• Develop metrics to monitor quality and performance results and ensure the execution of projects according to plan.

• Regularly attend and participate in federal UESC customer meetings, conferences, workshops, etc.

• Bachelors in Mechanical Engineering, Electrical Engineering, Business Administration, Project Management or other related degree

• In addition to required degree, minimum eight (8) years relevant work experience

Desired Qualifications

• Extensive experience with delivering successful federal UESCs and performance contracts

• Extensive federal performance contracting management experience; Construction Management knowledge; Strong expertise in project related Scheduling, Cost Controls, Quality, Risk, and development of UESC task order financial schedules

• Experience developing and managing effective relationships with federal government officials, including military officers

• Experience in contract compliance and administration management of federal contracts

• Professional Engineer (P.E.)

• Master's degree in engineering, business (MBA), project management, or equivalent

• AEE credentials such as CEM, CEA, DGCP, and others; PMI (PMP) / CMII / AACE, Contractors License; ANSI-accredited credential relating to energy management

• Delivery of project portfolios including diverse scope, schedule, and risk with annual budgets over 200 million

• Extensive experience with performance contracting negotiation, and thorough knowledge of the entire phase of federal UESC and/or federal performance contracting project development, design, implementation, operations & maintenance, performance assurance/verification, and post-implementation payment requirements

• Experience with third-party financingand management of financier relationships

• Leadership experience including staff management, employee development and motivation of large teams

• Demonstrated analytical and critical thinking, problem solving and financial evaluation skills for large nontraditional utility budgets ( 30+ million budget); experience in accounting and tracking of expenses and revenues

• Strategic thinking including ability to conceptualize new market approaches, determine how to test, and take necessary steps to deliver new strategy

• Experience in contract negotiations

• Strong experience in federal project management with associated project-related work experience

• Position requires strong negotiation, excellent written and oral communication skills, strong presentation skills, a consultative approach to recommending process improvements, and staying up to date on key industry trends

• Demonstrated effective decision-making skills, including the ability to make decisions and execute with limited information

• Extensive knowledge of energy engineering, project development, construction, energy operations and maintenance, and the associated safety and risk mitigation requirements

• Active security clearance

• Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

• Position will require extensive travel (over 30%) for project and business development and customer-focused meetings, often including multi-day meetings and meetings outside of normal business hours.

Travel Requirements

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Back Client Project Management Team Lead #25-1184 Indianapolis, Indiana, United States Apply Apply for this job now! Apply About Us Pace Analytical Services Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe. All Locations Indianapolis , Indiana , United States Job Description Client Project Management Team Lead SUMMARY: Responsible for supporting the project management team by providing training on process and technology, being the subject matter expert (SME) and change agent, or supporting a team within a product line. Manages assigned client revenue load up to $2.0M. ESSENTIAL FUNCTIONS: Mentors team members to foster a high-performance work environment. Provides guidance on policies and processes that are implemented across the company and provides support to team members to ensure team compliance. Trains team with skills and knowledge in project management practices needed to succeed. Works with the Customer Experience supervisors and managers to understand the needs of the team and how to support the them. Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately. Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction. Addresses client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage. Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations. Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties. Identifies and resolves project issues promptly. Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement. Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues. Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment. Works closely with cross-functional teams to ensure project outcomes align with client objectives. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: Education and Experience: Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND five (5) years of customer service experience; OR an equivalent combination of education, training, and experience. Required Knowledge and Skills Required Knowledge: Complex principles, practices, and techniques of customer service. Applicable industry laws, codes, and regulations. Computer applications and systems related to the work. Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained. Principles and techniques of providing effective oral presentations. Principles and practices of program planning, development, and evaluation. Correct business English, including spelling, grammar, and punctuation. Required Skills: Performing and providing professional-level customer service in a variety of markets. Training others in policies and procedures related to the work. Interpreting, applying, and explaining applicable laws, codes, and regulations. Preparing functionals reports, correspondence, and other written materials. Using initiative and independent judgment within established organizational and department guidelines. Using tact, discretion, and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. WORKING ENVIRONMENT: Work is performed in an office setting. Additional Information Benefits 80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, parental leave, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance. Equal Opportunity Employer Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Work Schedule Monday through Friday, 8:00 AM - 5:00 PM #J-18808-Ljbffr

• Responsible for set-up and execution of daily prep and organization of individual daily workstations.
• Preparation and storage of all food items necessary for the operation of the station in adherence with the company quality standards.
• Communicate with the Executive Chef and Sous Chef when special products are needed or if problems with food quality or presentation arise.
• Maintaining proper cooking techniques for station items as designated by Chef(s).
• Receive and store all goods purchased by the kitchen as requested.
• Responsible for cleanliness and sanitation of individual work areas and kitchen, including equipment, counters, tools, waste areas, etc.
• Notify the supervisor of Member/Guest complaints at the time they occur. Rectify and practice service recovery.
• Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.

• 1-2 years of kitchen experience preferred.
• High school diploma preferred.