805 Technical Support Specialist jobs in Dallas
Senior Technical Support Specialist
75202 Dallas, Texas
$60000 Annually
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Posted today
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Job Description
Our client, a rapidly growing technology firm, is looking for a highly skilled and customer-focused Senior Technical Support Specialist to join their fully remote support team. This role is critical in ensuring our clients receive timely and effective technical assistance for our innovative software solutions. As a remote-first organization, we are committed to providing a supportive and collaborative virtual environment for our technical support professionals across the United States. The Senior Technical Support Specialist will be responsible for diagnosing and resolving complex technical issues, providing in-depth troubleshooting, and escalating issues to engineering teams when necessary. You will engage with customers via phone, email, and chat, offering clear, concise, and professional support. Responsibilities include managing support tickets, documenting technical solutions, contributing to the knowledge base, and identifying trends in customer issues to inform product improvements. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication abilities, and a deep understanding of our product suite and underlying technologies. A minimum of 3-5 years of experience in technical support or a related IT role is required, with a strong emphasis on software troubleshooting. Proficiency in common operating systems (Windows, macOS, Linux), networking concepts, and database management is essential. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce) is highly desirable. Certifications such as CompTIA A+, Network+, or relevant vendor certifications are a plus. You will be expected to maintain a high level of customer satisfaction and contribute to a positive team dynamic. This is an exceptional opportunity to leverage your technical expertise and passion for helping customers in a flexible, remote work setting.
Location: This is a fully remote position, servicing clients nationwide with an operational link toDallas, Texas, US .
Location: This is a fully remote position, servicing clients nationwide with an operational link toDallas, Texas, US .
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0
Senior Technical Support Specialist
75201 Dallas, Texas
$80000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is a leading provider of innovative software solutions and is seeking a dedicated and experienced Senior Technical Support Specialist to join their entirely remote customer service and helpdesk team. This role is crucial for ensuring our customers receive timely, effective, and high-quality technical assistance. The Senior Technical Support Specialist will be responsible for handling complex customer inquiries, troubleshooting software issues, and providing in-depth technical guidance across a range of our products. You will serve as a point of escalation for challenging support cases, requiring deep product knowledge and advanced problem-solving skills. Key duties include diagnosing software bugs, guiding users through complex configurations, resolving technical problems efficiently, and documenting solutions for our knowledge base. You will also play a role in training and mentoring junior support staff, sharing best practices, and contributing to the continuous improvement of our support processes. The ideal candidate will possess exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly and empathetically to customers with varying levels of technical expertise. A thorough understanding of common operating systems, networking concepts, and software troubleshooting methodologies is essential. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is required. This is a fully remote position, offering the flexibility to work from anywhere while being an integral part of our customer success efforts. The successful candidate will be proactive, patient, and dedicated to providing an outstanding customer experience. A passion for technology and a commitment to helping others resolve their technical challenges are highly valued.
Qualifications:
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Proven expertise in troubleshooting software applications and operating systems (Windows, macOS, Linux).
- Strong understanding of networking protocols and concepts (TCP/IP, DNS, HTTP).
- Experience with remote support tools and CRM/ticketing systems.
- Excellent analytical and problem-solving abilities.
- Exceptional customer service and interpersonal skills.
- Ability to effectively manage and prioritize multiple support requests.
- Experience in creating and maintaining technical documentation or knowledge base articles.
- Ability to work independently and collaboratively in a fully remote environment.
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1
Senior Technical Support Specialist
75201 Dallas, Texas
$65000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their dynamic Customer Service & Helpdesk team, based in Dallas, Texas, US . This role is essential for providing advanced technical assistance and resolving complex issues for our client's diverse user base. The ideal candidate will possess a deep understanding of software applications, hardware systems, and network troubleshooting, coupled with exceptional communication and problem-solving skills. Your primary responsibility will be to handle escalated support tickets, diagnose intricate technical problems, and implement effective solutions in a timely manner. This includes troubleshooting software malfunctions, hardware failures, network connectivity issues, and user access problems. You will be expected to document all support interactions, solutions, and technical procedures meticulously in our knowledge base. A key aspect of this role involves collaborating with other technical teams, such as development and IT operations, to identify root causes of recurring issues and contribute to product improvements. You will also play a role in training junior support staff and developing support documentation and guides to enhance team knowledge and efficiency. Proactive monitoring of systems for potential issues and providing preventive maintenance recommendations will be part of your duties. This position requires excellent interpersonal skills, enabling you to effectively communicate technical information to both technical and non-technical users, manage challenging customer interactions with empathy and professionalism, and build strong relationships. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is required. A minimum of 4-6 years of experience in a technical support role, with a strong emphasis on complex problem resolution, is essential. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly desirable. Proficiency in ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is necessary. The ability to work independently and as part of a team, while maintaining a high level of accuracy and attention to detail in the Dallas, Texas, US office, is crucial for success.
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2
Remote Technical Support Specialist
75201 Dallas, Texas
$55000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client is looking for a dedicated and resourceful Remote Technical Support Specialist to provide exceptional assistance to our diverse customer base. This is a fully remote position, requiring a reliable internet connection and a home office setup conducive to productive work. You will be the first point of contact for users experiencing technical difficulties, offering timely and effective solutions across a range of software and hardware issues. Your primary goal will be to ensure customer satisfaction by resolving issues efficiently and professionally, contributing to a seamless user experience.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support via phone, email, and chat for software and hardware issues.
- Diagnose, troubleshoot, and resolve technical problems in a timely and efficient manner.
- Guide users through step-by-step solutions for common technical issues.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all support interactions, resolutions, and feedback in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles to empower users and support staff.
- Identify recurring issues and provide feedback to product development teams for continuous improvement.
- Stay up-to-date with product updates and new features to provide accurate support.
- Proactively identify opportunities to improve the customer support experience.
- Manage and prioritize multiple support requests simultaneously.
- Adhere to company policies regarding data privacy and security.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent problem-solving and troubleshooting skills.
- Exceptional customer service and communication skills, with the ability to empathize and explain technical concepts clearly.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable.
- Familiarity with remote desktop tools.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- A patient and positive demeanor.
- Must have a reliable high-speed internet connection and a dedicated quiet workspace.
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3
Remote Technical Support Specialist
75201 Dallas, Texas
$60000 Annually
WhatJobs
Posted 14 days ago
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Job Description
Our client is seeking a dedicated and proficient Remote Technical Support Specialist to join their expanding customer service operations. This is a fully remote position, allowing you to provide exceptional technical assistance from the comfort of your home office. You will be the primary point of contact for users experiencing issues with our client's software and hardware products, guiding them through troubleshooting steps and resolving problems efficiently and effectively.
The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and outstanding communication abilities. Your responsibilities will include responding to support requests via phone, email, and chat, diagnosing technical issues, and providing clear, concise solutions. This involves troubleshooting operating systems, network connectivity, application errors, and hardware malfunctions. You will document all support interactions, maintain accurate records of issues and resolutions, and escalate complex problems to senior technical staff when necessary. A deep understanding of common software applications, computer hardware, and networking concepts is crucial.
You will be expected to maintain a high level of customer satisfaction by delivering timely and accurate support, demonstrating patience, empathy, and professionalism in all interactions. A proactive approach to identifying recurring issues and suggesting improvements to support processes and product documentation is highly valued. This role requires a self-motivated individual who can manage their time effectively and work independently within a remote team environment. Access to a reliable internet connection and a dedicated workspace free from distractions is mandatory. Our client provides comprehensive training on their products and systems, along with ongoing opportunities for skill development and career advancement within their support department. This is an excellent opportunity for individuals passionate about technology and dedicated to providing outstanding customer experiences.
The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and outstanding communication abilities. Your responsibilities will include responding to support requests via phone, email, and chat, diagnosing technical issues, and providing clear, concise solutions. This involves troubleshooting operating systems, network connectivity, application errors, and hardware malfunctions. You will document all support interactions, maintain accurate records of issues and resolutions, and escalate complex problems to senior technical staff when necessary. A deep understanding of common software applications, computer hardware, and networking concepts is crucial.
You will be expected to maintain a high level of customer satisfaction by delivering timely and accurate support, demonstrating patience, empathy, and professionalism in all interactions. A proactive approach to identifying recurring issues and suggesting improvements to support processes and product documentation is highly valued. This role requires a self-motivated individual who can manage their time effectively and work independently within a remote team environment. Access to a reliable internet connection and a dedicated workspace free from distractions is mandatory. Our client provides comprehensive training on their products and systems, along with ongoing opportunities for skill development and career advancement within their support department. This is an excellent opportunity for individuals passionate about technology and dedicated to providing outstanding customer experiences.
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4
Senior Technical Support Specialist
75201 Dallas, Texas
$65000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their team in Dallas, Texas, US . This role involves providing advanced technical assistance and troubleshooting for complex software and hardware issues. You will be a key point of contact for escalated support tickets, working to resolve issues efficiently and effectively while maintaining a high level of customer satisfaction. The ideal candidate possesses a deep understanding of IT systems, excellent problem-solving skills, and the ability to communicate technical information clearly to both technical and non-technical users. This position offers a hybrid work model, combining remote flexibility with essential in-office collaboration.
Responsibilities:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support for software, hardware, and network issues.
- Troubleshoot, diagnose, and resolve complex technical problems reported by end-users.
- Document technical solutions, procedures, and knowledge base articles.
- Escalate unresolved issues to appropriate internal teams or external vendors.
- Train and mentor junior support staff.
- Participate in the testing and deployment of new software and hardware.
- Identify trends in support requests and recommend proactive solutions to prevent future issues.
- Manage and prioritize multiple support tickets simultaneously.
- Collaborate with development and system administration teams to resolve bugs and enhance system performance.
- Ensure all customer interactions are professional, courteous, and timely.
- Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support or IT helpdesk roles.
- Proven experience troubleshooting operating systems (Windows, macOS), network protocols, and common applications.
- Strong understanding of IT infrastructure, including servers, networking equipment, and cloud services.
- Excellent diagnostic and problem-solving abilities.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with IT support ticketing systems (e.g., ServiceNow, Zendesk).
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Ability to work effectively both independently and as part of a hybrid team.
- A commitment to providing exceptional customer service in Dallas, Texas, US .
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5
Lead Technical Support Specialist (Remote)
75203 Dallas, Texas
$80000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly proficient Lead Technical Support Specialist for a fully remote position. This role is responsible for leading a team of technical support professionals in providing advanced assistance to users, resolving complex technical issues, and ensuring the smooth operation of IT systems. The ideal candidate will possess a deep technical knowledge base, excellent troubleshooting skills, and strong leadership capabilities, with experience managing remote technical teams. Responsibilities include providing Tier 2 and Tier 3 support, mentoring junior support staff, developing and maintaining technical documentation and knowledge bases, and identifying recurring technical problems to implement proactive solutions. You will also be involved in testing and deploying software updates, managing IT asset inventory, and ensuring compliance with IT policies and security protocols. This position requires the ability to diagnose and resolve hardware, software, and network issues efficiently and effectively. Strong communication skills are essential for interacting with users of varying technical expertise and for collaborating with other IT departments. As a fully remote lead, exceptional self-management, organizational skills, and the ability to foster a collaborative and productive virtual team environment are paramount. You will play a key role in improving the overall efficiency and effectiveness of the technical support function. Experience with ITIL frameworks, ticketing systems, and remote support tools is crucial. This role offers a great opportunity to advance your career in IT support within a supportive and forward-thinking organization.
Qualifications:
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven experience managing and supporting remote technical staff.
- Expertise in troubleshooting operating systems (Windows, macOS, Linux), hardware, and common business applications.
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP) and security principles.
- Experience with IT service management (ITSM) tools and methodologies.
- Excellent analytical, problem-solving, and critical thinking skills.
- Outstanding communication and customer service skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Relevant certifications such as CompTIA A+, Network+, Security+ are a plus.
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6
Tier 3 Technical Support Specialist
75201 Dallas, Texas
$70000 Annually
WhatJobs
Posted 11 days ago
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Job Description
Our client is searching for a skilled Tier 3 Technical Support Specialist to join our growing customer service and helpdesk team in Dallas, Texas, US . This advanced support role requires a deep technical aptitude and exceptional problem-solving skills to handle complex customer inquiries and system issues. You will serve as an escalation point for Tier 1 and Tier 2 support teams, diagnosing and resolving challenging technical problems across a variety of hardware, software, and network environments. Key responsibilities include troubleshooting intricate software bugs, network connectivity issues, hardware malfunctions, and user configuration problems. You will document troubleshooting steps, resolutions, and create knowledge base articles to empower both customers and internal support staff. The ideal candidate will possess a comprehensive understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common application suites. Experience with scripting languages (e.g., PowerShell, Bash) for automation of tasks is a significant advantage. You will also be responsible for providing clear and concise technical explanations to users with varying levels of technical expertise. This role requires excellent communication skills, both written and verbal, and the ability to remain calm and professional under pressure. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with 5+ years of experience in technical support or system administration, is required. Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly desirable. This hybrid position combines in-office collaboration and dedicated remote workdays, offering a flexible and productive work environment.
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7
Tier 2 Technical Support Specialist
75201 Dallas, Texas
$65000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and customer-focused Tier 2 Technical Support Specialist to join our remote support team, providing expert assistance to our valued user base across various platforms. This role is critical in resolving complex technical issues that cannot be addressed by our Tier 1 support staff, ensuring a seamless and positive experience for our customers. You will be responsible for diagnosing, troubleshooting, and resolving advanced software and hardware problems, often involving intricate system configurations and network connectivity issues. Your ability to communicate technical solutions clearly and concisely to users with varying levels of technical expertise will be paramount.
Key responsibilities include investigating and resolving escalated support tickets, identifying root causes of recurring issues, and implementing permanent solutions. You will be expected to document technical solutions, create knowledge base articles, and contribute to training materials for both support staff and end-users. Collaboration with development and engineering teams to report bugs, suggest product improvements, and ensure timely resolution of complex issues will be a significant part of your role. Maintaining detailed records of all support interactions and resolutions within our ticketing system is essential. The ideal candidate possesses a deep understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common application suites. Experience with remote support tools and technologies is a must. Excellent problem-solving, analytical, and communication skills are required, along with the ability to remain calm and effective under pressure. Previous experience in a Tier 2 or higher technical support role, preferably in a remote setting, is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred.
Key responsibilities include investigating and resolving escalated support tickets, identifying root causes of recurring issues, and implementing permanent solutions. You will be expected to document technical solutions, create knowledge base articles, and contribute to training materials for both support staff and end-users. Collaboration with development and engineering teams to report bugs, suggest product improvements, and ensure timely resolution of complex issues will be a significant part of your role. Maintaining detailed records of all support interactions and resolutions within our ticketing system is essential. The ideal candidate possesses a deep understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common application suites. Experience with remote support tools and technologies is a must. Excellent problem-solving, analytical, and communication skills are required, along with the ability to remain calm and effective under pressure. Previous experience in a Tier 2 or higher technical support role, preferably in a remote setting, is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred.
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8
Remote Technical Support Specialist, Tier 2
75201 Dallas, Texas
$55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is a rapidly growing technology company seeking a skilled and dedicated Remote Technical Support Specialist (Tier 2) to join their fully remote customer service team. This position is crucial for providing advanced technical assistance to our diverse customer base, resolving complex hardware, software, and network issues. The ideal candidate will possess a strong understanding of IT systems, troubleshooting methodologies, and excellent customer service skills. You will be responsible for diagnosing and resolving escalated technical problems, guiding customers through step-by-step solutions, and ensuring a high level of customer satisfaction. This role requires the ability to work independently, manage your time effectively, and maintain clear and concise communication through various channels, including phone, email, and chat. The Tier 2 Specialist will document all support activities, contribute to the knowledge base, and collaborate with Tier 1 support and engineering teams to identify and address recurring issues. We are looking for a self-starter with a passion for technology and a commitment to delivering exceptional support. A minimum of 3 years of experience in technical support or a related IT field is required. Certifications such as CompTIA A+, Network+, or ITIL are highly desirable. You will be expected to stay up-to-date with product updates and industry best practices. This role offers the flexibility and autonomy of working from home, with a focus on delivering outstanding remote support. Your ability to explain technical concepts to non-technical users is paramount. We value proactive problem-solvers who can think critically and provide efficient, effective solutions. This is an excellent opportunity to join a supportive and innovative company culture, with opportunities for professional development and career advancement within the technical support domain. The team relies on collaborative problem-solving and sharing of knowledge to ensure all customer needs are met promptly and efficiently.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support for hardware, software, and network issues via remote channels.
- Diagnose and resolve complex customer-reported technical problems in a timely manner.
- Escalate unresolved issues to Tier 3 support or engineering teams with detailed documentation.
- Guide customers through troubleshooting steps and provide clear, concise instructions.
- Document all support interactions, solutions, and customer feedback accurately in the ticketing system.
- Contribute to the creation and maintenance of the knowledge base and support documentation.
- Identify trends in support requests and provide feedback to product and engineering teams.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Adhere to service level agreements (SLAs) and internal support procedures.
- Collaborate effectively with team members and other departments to resolve issues.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Minimum of 3 years of experience in technical support, helpdesk, or a similar IT role.
- Proven ability to troubleshoot and resolve complex technical issues across various platforms.
- Strong understanding of operating systems (Windows, macOS), network protocols, and common software applications.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-focused mindset with a commitment to providing outstanding service.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a plus.
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