Explore technical support specialist positions, where you will troubleshoot technical issues and provide solutions to end-users. These roles demand excellent communication skills, problem-solving abilities, and a solid understanding of computer systems and software. You will diagnose and resolve hardware, software, and network problems, ensuring customer satisfaction through effective support.What Jobs are available for Technical Support Specialist in the United States?
Showing 5000+ Technical Support Specialist jobs in the United States
Customer Service & Technical Support Specialist
98101 Seattle, Washington
$55000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join their team, supporting customers primarily in Seattle, Washington, US . This role is instrumental in ensuring customer satisfaction by providing prompt, accurate, and efficient technical assistance and resolving customer inquiries. The ideal candidate will possess excellent communication skills, a strong aptitude for troubleshooting technical issues, and a passion for delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical support.
- Troubleshoot and resolve hardware, software, and network issues for end-users.
- Guide customers through product features, installation, and usage.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Identify and escalate complex issues to senior support staff or relevant departments.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
- Proactively identify trends in customer issues and provide feedback to product and development teams.
- Ensure a high level of customer satisfaction through professional and courteous service.
- Adhere to service level agreements (SLAs) and internal support metrics.
- Stay up-to-date with product updates and technical specifications.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 2-3 years of experience in a customer service or technical support role, preferably in a SaaS or technology environment.
- Strong troubleshooting skills and familiarity with operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with helpdesk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Must be legally authorized to work in the US.
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0
Customer Service & Technical Support Specialist
02108 Boston, Massachusetts
$55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service & Technical Support Specialist to join our expanding team. This fully remote position offers the opportunity to provide exceptional support to our valued users. You will be the first point of contact for customer inquiries, troubleshooting technical issues, and resolving problems efficiently and effectively. Your responsibilities will include responding to customer requests via phone, email, and chat, documenting customer interactions, and escalating complex issues to appropriate departments. The ideal candidate possesses outstanding communication and active listening skills, with a patient and empathetic approach to customer service. A strong aptitude for understanding and explaining technical concepts in a clear and concise manner is essential. Previous experience in customer support or technical helpdesk roles is required. Proficiency with CRM software and ticketing systems is a must. You should be adept at problem-solving, identifying root causes, and implementing effective solutions. This role demands excellent organizational skills, the ability to multitask, and a commitment to providing a positive customer experience. A passion for technology and a genuine desire to help others are crucial for success. While this is a remote position, strong self-discipline and the ability to work independently within a structured environment are paramount. We are seeking individuals who are proactive, reliable, and committed to upholding our client's reputation for excellent service. This is a fantastic opportunity to contribute to customer satisfaction and build a rewarding career in a supportive, remote work setting.
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1
Lead Customer Service & Technical Support Specialist
95110 Sunnyvale, California
$75000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing technology company at the forefront of innovative software solutions, is seeking a highly skilled and empathetic Lead Customer Service & Technical Support Specialist to join their dedicated team. This role is fully remote, allowing you to provide exceptional support to our global customer base from the comfort of your home office. You will be responsible for resolving complex customer issues, guiding users through technical challenges, and leading a team of support specialists to ensure unparalleled customer satisfaction. This position requires a deep understanding of our products, strong problem-solving abilities, and outstanding communication skills.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support and troubleshooting for our suite of software products via phone, email, and chat.
- Lead and mentor a team of customer support specialists, providing training, guidance, and performance feedback.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal and external use.
- Analyze customer feedback and support trends to identify product improvements and training needs.
- Escalate complex technical issues to the engineering and product development teams, acting as a liaison.
- Ensure timely and effective resolution of customer inquiries and support tickets, meeting or exceeding service level agreements (SLAs).
- Proactively identify and address potential customer issues before they escalate.
- Contribute to the development and refinement of customer support processes and policies.
- Onboard and train new customer support team members.
- Champion the customer experience, ensuring all interactions are professional, empathetic, and solution-oriented.
- Manage support queues and allocate resources effectively to meet demand.
- Stay up-to-date with product updates, new features, and industry best practices in customer support.
- Conduct customer satisfaction surveys and analyze results to drive improvements.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4-6 years of experience in customer support or technical helpdesk roles, with at least 2 years in a lead or supervisory capacity.
- Proven expertise in troubleshooting software applications and technical issues.
- Excellent understanding of ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Strong knowledge of operating systems, network fundamentals, and common software applications.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a remote environment.
- Experience in developing support documentation and knowledge bases.
- A genuine passion for helping customers and resolving issues efficiently.
- Must have a reliable internet connection and a dedicated, quiet workspace.
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2
Customer Service & Technical Support Specialist - Software
84058 Orem, Utah
$45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and technically adept Customer Service & Technical Support Specialist to assist users of their innovative software solutions. This position, based in Provo, Utah, US , offers the flexibility of remote work, allowing you to provide exceptional support from your home office. You will be responsible for responding to customer inquiries via phone, email, and chat, troubleshooting software issues, guiding users through product features, and escalating complex problems to higher-level support teams. The ideal candidate possesses excellent communication skills, a strong aptitude for technology, and a passion for helping customers succeed. You will be a key point of contact, ensuring customer satisfaction and contributing to the positive reputation of the company's software products.
Responsibilities:
Responsibilities:
- Provide first-line technical support and customer service to users of our software products.
- Respond promptly and professionally to customer inquiries received through various channels (phone, email, chat).
- Diagnose and troubleshoot software issues, providing clear and concise solutions to end-users.
- Guide customers through product features, functionalities, and best practices.
- Document customer interactions, technical issues, and resolutions accurately in the CRM system.
- Escalate complex technical problems to senior support staff or engineering teams when necessary.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Identify recurring customer issues and provide feedback to the product development team for improvements.
- Ensure high levels of customer satisfaction through effective problem-solving and empathetic communication.
- Follow established support procedures and service level agreements (SLAs).
- Assist with user onboarding and initial setup of software.
- Maintain a thorough understanding of the company's software products and services.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2-3 years of experience in customer service or technical support, preferably in a software environment.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a remote team.
- Familiarity with SaaS products and cloud-based services is advantageous.
- A genuine interest in technology and problem-solving.
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3
Senior Customer Service & Technical Support Specialist
95814 Sacramento, California
$60000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing software company, is seeking a highly skilled and empathetic Senior Customer Service & Technical Support Specialist. This role is vital in ensuring our users receive exceptional support and that their technical challenges are resolved efficiently and effectively. You will be the frontline of support, handling complex inquiries, troubleshooting technical issues, and providing guidance on our software products. This fully remote position requires a proactive approach, excellent communication skills, and a deep understanding of customer service best practices and technical troubleshooting.
Responsibilities:
Responsibilities:
- Provide advanced technical support and customer service to clients via phone, email, chat, and other communication channels.
- Troubleshoot and resolve complex technical issues related to our software products, including installation, configuration, and functionality problems.
- Document customer interactions, issues, and resolutions accurately and comprehensively in our CRM system.
- Develop and maintain in-depth knowledge of our product suite, including features, integrations, and common use cases.
- Create and update knowledge base articles, FAQs, and user guides to empower customers and reduce support volume.
- Identify recurring issues and provide feedback to the product development and QA teams for product improvements.
- Escalate critical issues to appropriate internal teams when necessary, ensuring timely follow-up and resolution.
- Train and mentor junior support staff, sharing expertise and best practices.
- Contribute to improving customer satisfaction and retention through proactive support and engagement.
- Analyze support metrics to identify trends and areas for service improvement.
- Participate in product testing and provide input on new features from a customer support perspective.
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Bachelor's degree preferred.
- Minimum of 5 years of experience in customer support or technical support, preferably within the software industry.
- Proven ability to troubleshoot and resolve complex technical software issues.
- Excellent understanding of software applications, operating systems, and basic networking concepts.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills, with a keen attention to detail.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage multiple priorities and work efficiently in a fast-paced, remote environment.
- A customer-centric mindset with a passion for helping others.
- Must be legally authorized to work in the US.
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4
Senior Customer Service & Technical Support Specialist
55401 Minneapolis, Minnesota
$60000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service & Technical Support Specialist to join their growing support team. This role is integral to ensuring our customers receive exceptional service and prompt resolution of technical issues. You will be the primary point of contact for complex customer inquiries, providing expert guidance and support across multiple channels.
Responsibilities:
Responsibilities:
- Handle escalated customer inquiries via phone, email, and chat, providing timely and accurate technical solutions.
- Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.
- Maintain a deep understanding of our product offerings and technical specifications.
- Document all customer interactions, issues, and resolutions meticulously in the ticketing system.
- Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
- Create and update knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior support staff, sharing expertise and best practices.
- Proactively identify opportunities to improve the customer support experience.
- Collaborate with other departments to ensure a seamless customer journey.
- Contribute to team goals and performance metrics, striving for excellence in customer satisfaction.
- Associate's or Bachelor's degree in a relevant field, or equivalent practical experience.
- 3+ years of experience in customer service or technical support roles, with a proven ability to handle complex issues.
- Strong technical aptitude and troubleshooting skills, with proficiency in relevant software and hardware.
- Excellent communication, active listening, and problem-solving skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience in creating support documentation and training materials.
- Prior experience in a senior or lead support role is a plus.
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5
Senior Customer Service & Technical Support Specialist
45202 Cincinnati, Ohio
$60000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Service & Technical Support Specialist to join their entirely remote support team. This role is essential for providing top-tier assistance to customers, resolving complex technical issues, and ensuring a consistently positive customer experience. You will be a primary point of contact for customers, offering expert guidance, troubleshooting, and support for our client's suite of products/services.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for customers via phone, email, and chat, addressing complex software and hardware issues.
- Guide customers through product setup, installation, and usage, ensuring they derive maximum value.
- Diagnose and resolve technical problems efficiently, escalating issues to appropriate internal teams when necessary.
- Document customer interactions, technical issues, and resolutions in the CRM system with high accuracy.
- Develop and maintain a deep understanding of our client's products, services, and technical infrastructure.
- Create and update support documentation, FAQs, and knowledge base articles to empower customers and colleagues.
- Identify recurring customer issues and provide feedback to product development and engineering teams for service improvements.
- Train and mentor junior support staff, sharing best practices and advanced troubleshooting techniques.
- Contribute to continuous improvement of support processes and customer service strategies.
- Ensure customer satisfaction by providing timely, professional, and effective solutions.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer service and technical support roles, with a focus on complex problem-solving.
- Proven expertise in troubleshooting software applications, operating systems, and hardware.
- Excellent communication, interpersonal, and active listening skills.
- Strong ability to explain technical concepts clearly and concisely to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Demonstrated ability to work independently and manage workload effectively in a remote environment.
- Patience, empathy, and a genuine desire to help customers succeed.
- Ability to multitask and manage time effectively under pressure.
- Experience with (Specify product/service type, e.g., SaaS platforms, enterprise software, consumer electronics) is a strong asset.
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6
Lead Customer Service & Technical Support Specialist
32201 Jacksonville, Florida
$65000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Customer Service & Technical Support Specialist to join their expanding team. This role is integral to ensuring exceptional customer satisfaction and providing expert technical assistance. The ideal candidate will not only possess outstanding communication and problem-solving abilities but also demonstrate leadership qualities to guide a team of support specialists. This role requires a deep understanding of our client's products/services and the ability to effectively troubleshoot complex technical issues. The position offers flexibility with a remote work arrangement, allowing you to contribute from anywhere.
Responsibilities:
Qualifications:
This is a fantastic opportunity for a seasoned support professional to take on a leadership role and make a significant impact on customer success. If you are driven by excellence and passionate about helping customers, we want to hear from you.
Responsibilities:
- Provide advanced technical support and troubleshooting for customer inquiries via phone, email, and chat.
- Lead and mentor a team of customer service and technical support specialists, providing guidance and training.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Analyze customer feedback and support trends to identify areas for product or service improvement.
- Escalate complex technical issues to relevant departments (e.g., Engineering, Product Development) and follow through to resolution.
- Manage customer escalations and ensure timely and satisfactory resolution of critical issues.
- Contribute to the development and implementation of support processes and policies.
- Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction) and provide regular reports.
- Assist in onboarding and training new support team members.
- Collaborate with product management and engineering teams to provide customer insights and feedback.
- Ensure adherence to service level agreements (SLAs) and company standards for customer support.
- Act as a subject matter expert for designated products or services.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is a plus.
- Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a lead or supervisory role.
- Proven expertise in troubleshooting complex technical issues related to software, hardware, or services.
- Excellent command of English, with exceptional verbal and written communication skills.
- Strong understanding of customer support best practices and methodologies.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to train, mentor, and motivate a team.
- Proficiency in using remote support tools and collaboration platforms.
- Strong analytical and problem-solving skills, with the ability to think critically under pressure.
- Customer-centric mindset with a passion for delivering outstanding service.
- Ability to work independently and manage time effectively in a remote environment.
This is a fantastic opportunity for a seasoned support professional to take on a leadership role and make a significant impact on customer success. If you are driven by excellence and passionate about helping customers, we want to hear from you.
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7
Lead Customer Service & Technical Support Specialist
64101 Kansas City, Missouri
$70000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Lead Customer Service & Technical Support Specialist to join their expanding remote team. This role is crucial for providing exceptional support to our diverse customer base, resolving complex technical issues, and guiding junior support staff. The ideal candidate will possess a deep understanding of our product suite, strong problem-solving abilities, and excellent communication skills. Responsibilities include managing incoming customer inquiries via phone, email, and chat; troubleshooting and diagnosing technical problems; and providing timely and effective solutions. You will also be responsible for creating and maintaining support documentation, knowledge base articles, and training materials for both customers and internal teams. The Lead Specialist will mentor and train new customer service representatives, set performance standards, and monitor team quality to ensure customer satisfaction targets are met. Escalating complex issues to engineering or product development teams and providing detailed feedback for product improvement will be a key aspect of the role. This position requires a proactive approach to customer service, a commitment to continuous learning, and the ability to work independently in a remote environment. Requirements include a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in customer support, with at least 2 years in a lead or senior role, is essential. Proven expertise in troubleshooting software and hardware issues is mandatory. Excellent written and verbal communication skills, strong interpersonal abilities, and proficiency with CRM and helpdesk software are required. Experience in a SaaS or technology-focused company is a significant advantage. The ability to manage a remote team effectively and drive high levels of customer satisfaction is crucial.
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8
Lead Customer Service & Technical Support Specialist
30301 Atlanta, Georgia
$60000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Lead Customer Service & Technical Support Specialist to manage our customer support operations in Atlanta, Georgia, US . In this vital role, you will lead a team of support professionals, ensuring the delivery of exceptional service and timely resolution of technical issues for our diverse customer base. Your responsibilities will include overseeing daily support operations, training and mentoring the support team, developing and implementing improved support processes, and acting as a point of escalation for complex customer inquiries. You will also be responsible for monitoring support metrics, identifying trends, and collaborating with product and engineering teams to provide feedback and drive product improvements. The ideal candidate possesses a strong understanding of customer service principles, technical troubleshooting, and team leadership. Excellent communication, problem-solving, and interpersonal skills are essential. You should have a proven ability to manage a team effectively, resolve conflicts, and maintain high levels of customer satisfaction. Experience with customer support software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems is required. We are looking for a dedicated individual passionate about delivering outstanding customer experiences and contributing to a positive team environment. A high school diploma or equivalent is required; an associate's or bachelor's degree in a related field is a plus. Join us and make a difference in how our customers experience our products.
Responsibilities:
Responsibilities:
- Lead and manage a team of customer service and technical support representatives.
- Oversee daily support operations and ensure adherence to service level agreements (SLAs).
- Train, coach, and mentor support staff to enhance performance and skills.
- Develop and implement customer support policies and procedures.
- Handle escalated customer issues and provide expert technical assistance.
- Monitor customer support metrics and generate reports on team performance.
- Identify recurring issues and collaborate with other departments for resolution.
- Contribute to knowledge base content development.
- Ensure a high level of customer satisfaction through proactive and reactive support.
- 3+ years of experience in customer service or technical support roles.
- 1+ year of experience in a team lead or supervisory capacity.
- Proven ability to train, mentor, and manage support teams.
- Strong technical troubleshooting skills across various software and hardware.
- Excellent communication, active listening, and interpersonal skills.
- Experience with CRM and helpdesk software (e.g., Zendesk, HubSpot Service Hub).
- Ability to handle difficult customer situations with professionalism and empathy.
- Strong organizational and time management skills.
- High school diploma or equivalent required.
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9