67,629 Technical Support Specialist jobs in the United States

Job DescriptionJob Description

JRAD is seeking candidates for Technical Support Specialists who are responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Roles/Responsibilities:

• Analyze operational and training data to assess performance and identify areas for improvement.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Required Skills and Education:

• Bachelor's degree .
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.

Security Clearance:

• Secret with the ability to obtain TS

When you work for JRAD you will never be just a number. We put people before profits!

JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Accidental Death and Dismemberment Insurance
• Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care
• Insurance
• 401K Plan
• Tuition Reimbursement

JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.

PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, Windsurf, Scale AI, X, and over 20% of the last YC batch.
• Small team, huge impact: We're only 25 people today, backed by $22 million in funding, each new hire shapes the company's trajectory.
• Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.

• Respond to product and technical questions through our support platform (Plain)
• Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
• Resolve the majority of support inquiries independently, escalating only when necessary
• Collaborate with our support lead to evolve processes and ensure consistency
• Help improve internal support tooling and workflows as we scale

• Proven experience in technical support at a software or developer tools company
• Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
• Ability to read and understand code, troubleshoot bugs, and identify root causes
• Strong written communication skills with a friendly, professional tone
• Comfort using AI agents and improving training data for them

• Familiarity with OpenAPI specs
• Past experience supporting APIs or documentation tools
• Background working in fast-paced startups

Description

1. Home
2. Search Jobs
3. Job Description

• This Technical Support Specialist II would be supporting our MSI Mobile Video team providing tech support to In car Dash and Body Camera and Evidence Management Software Division.
• This position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and hardware equipment.The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
• They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
• The technician will be taking incoming calls from the support queue related to complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.

• With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as In car Dash and Body Camera and Evidence Management Software.
• Provide courteous and knowledgeable troubleshooting support over the phone and via email.
• Ensure timely and accurate set up of all systems.
• Phone Support during regular business hours and on-call availability during off hours.
• Monitor Chat sessions to assist other team members.
• Test systems to ensure they are working correctly.
• May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
• Follow the department process, procedure, and metrics for a technical support II technician
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
• Train customers on use of systems including software, hardware and installation.
• Multi-task and have excellent time management skills
• Understand the severity of an issue and escalate issues efficiently and appropriately.
• Demonstrated strong work ethic

• High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience
• 2+ years of Networking Experience Preferred
• 2+ years of customer service experience Preferred
• Must be able to pass on onsite Technical Asessment

• Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
• Strong working knowledge of various WIFI technologies and practices.
• Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
• Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
• Experience with writing PowerShell Scripts.
• One or more of the following certification preferred, CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications.
• Service Now
• Bomgar
• Windows
• Work experience in a public safety environment desired

• Technical Support

• Recruiter
• Email
• Phone
• Himanshu Singh

• Provide customer service for the timely and cost-effective completion of all Distribution related functions in support of the IPS outside sales organization and our OEM partners. This includes but is not limited to:

• Processing customer inquiries and act as main point of contact for IPS Account Managers
• Sourcing equipment and parts
• Evaluate vendor quotations to select best offer for procurement Entering / processing orders
• Development proposals for required equipment
• Investigation and resolution of customer issues
• Supplier management

• Ensure that proposals are properly prepared with needed details and review with engineering as necessary for technical support
• Act as a technical resource to address and resolve inquiries and problems with assistance from the local engineering team and OEM partners
• Provide client and sales correspondence:

• Tracking of shipments and communicating order status as required
• Assist with inventory management
• Collect and disseminate feedback on quotations to inform IPS Leadership on our competitive position. Use trending feedback to make suggestions on ways to enhance strategy
  • Work effectively with the operations team to complete orders in a timely and accurate manner

• Interpret and ensure compliance with operating policies and procedures
• Utilize Continuous Improvement Process Solution tools to increase operational efficiency
• Establish and maintain relationships with external suppliers and outside sales team
• Maintain detailed notes in order files
• Work with Distribution Lead, IPS Sales, Marketing, Engineering and Service Centers to evaluate sales opportunities and engage with them on targets and initiatives to win new business
• Meet/beat assigned sales quota and profitability expectations annuall y
• Maintain high customer satisfaction and provide Voice of Customer input to IPS Team Leaders
• Work effectively internally as a communicator, business partner and leader across teams and co-workers

• Bachelor's Degree in Business/Engineering/Marketing
• 5+ years of experience in Customer Service/Sales in one or more of the following industries: electrical distribution, transformers , switchgear, or related industries
• Must be highly organized and capable of handling many projects at one time
• Technical background with electrical and/or mechanical products is a plus
• Project Management experience is a plus
• Sharp analytical thinking and reasoning abilities
• Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat
• Ability to analyze and interpret data and take appropriate action
• Excellent time management
• Ability to communicate technical data in a clear and concise manner
• Must exhibit excellent written and verbal skills
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers
• Critical attention to detail

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

*Job Description*

* Customer Service: Provide exceptional service to internal and external customers by being courteous, polite, and friendly.
* Issue Resolution: Address customer issues immediately to determine support needs and resolution paths.
* Knowledge Base Utilization: Search Knowledge Base articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams.
* Technical Support: Provide first-level technical support through email, telephone, ticketing system, and other channels.
* Needs Assessment: Guide customers in procedures for equipment requests, relocations, software installations, sign-on, or programming changes.
* Documentation: Fully document resolutions and actions taken in the ITSM ticketing system.
* Escalation: Consult with team lead on escalated tickets and follow-ups.
* Professionalism: Be punctual and ready to perform duties and assignments, whether working in the office or remotely.
* Administrative Tasks: Complete timesheets, compliance training, and shift changes independently.
*Skills*
Customer support, computer, troubleshooting, email support, etc.
*Additional Skills & Qualifications*
Must have Skills:
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat
*Preferred:*
- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- salesforce or ServiceNow experience (think ticketing and resolution experience)
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Boca Raton,FL.
*Application Deadline*
This position is anticipated to close on Jul 26, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionJob Description

Essential Duties and Responsibilities:

• Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation.
• Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, training needs, and potential design problems.
• Customer Training: Under the direction of the Training Coordinator, provide product training to customers for ACCUTROL products and services.
• Manage Database: Manage database in conjunction with regional operations people by maintaining and updating information as often as necessary. This will involve entering field-generated reports and sending updates to regional operations people. Also to track updates made by the engineering department.
• Field Service and Operations Support: When required, travel to customer sites to support system or product startup activities, system troubleshooting, or other related activities.
• Manufacturing and Engineering Support: Provide support to the manufacturing and engineering departments as required by supervisor.

Education and/or Experience:

• A 2-year technical degree is desired, and 3+ years of related experience will be considered.
• Strong computer skills required.
• Knowledge of the HVAC building automation industry is a plus.

Interpersonal Skills

Excellent verbal and written and communication skills are essential for this position. Must be able to work well under pressure and maintain a professional demeanor, even when dealing with difficult customers. Must also possess good management and data collection skills with a high sense of urgency in dealing with resolving customer problems.

Job Description Summary

Technical Support Specialist

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Technical Support Specialists (TSS) provide technical phone support and problem resolution for customers of Parata's pharmacy automation solutions. TSS will instruct customers and field engineers in the basic operation and maintenance of the hardware, software and related network and database applications. Prior customer service experience and strong digital literacy are a must.

This role is based in our Pleasant Prairie, WI office, with an in-office schedule from Monday to Thursday and work remotely on Fridays.

Key Responsibilities

• Demonstrates effective use of phone and email for communication channel

• Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes. Uses plain talk to explain sophisticated or technical concepts

• Sets clear objectives and measure for expectations and timelines (Internal or External)

• Supports the resolution of trending issues

• Sets clear expectation and models behavior to encourage high level maintenance of data quality and integrity (CRM)

• Provides the pertinent information agents and specialists need to be successful and promotes customer-centric concepts

• Provides progress updates to customer. Seeks customer feedback and ensures needs have been fully met

Accountability

• Models and sets expectations for high-quality personal case management

• Mentors and moderates process, progress, and results to ensure alignment to process checklists & collaboration process

• Models continuous learning and cultivates an environment to encourage others to continue customer education (clinical and technical)

• Knows and supports teammates' work and results. Helps teammates who need or ask for support or assistance

• Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner

• Displays a positive demeanor about the work to be done, co-workers, customers, management, and employer policies

• Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job

Problem Solving / Decision Making

• Consults with field service engineers and other support staff; applies technical knowledge to diagnose problem; refers to technical manuals and schematics; requests assistance, as vital, from more senior staff; following up with local service personnel to ensure problem resolution and customer satisfaction.

• Sponsors, selects team members, take ownership and collaboratively guides the resolution activities and Root Cause Investigation (RCA) progress

• Ensures good decisions are made when resolving new/recurring/ongoing cases

• Peer mentor and actively partners cross-regionally and across teams to tackle issues

• Accurately assesses priority level and actively seeks to assist peers in assessing priority

• Remains open to many approaches to address needs or resolve issues. Seeks suggestions from other parties

Technical

• Sophisticated understanding of BD products and how technical support and Field supports them in our customers' environments

• Maintains a knowledge base of the products, prices and services available to the customer

• Understanding of how our products enhance and interact with client workflow

• Ability to identify issue-trends and uses available tools, resources, and team collaboration to solve customer issues

• May represent Technical Assistance Center interests on multi-functional project teams as needed.

Administrative /Other

• Alignment to work and call schedules

• Timely completion of any Company or Department required training.

• Performs other administrative tasks as needed

Knowledge and Skills required:

• Demonstrated customer service experience in a technical support environment.

• Demonstrated technical ability.

• Possess solid customer service skills.

• Ability to ensure effective solve techniques with end users of various levels of technical expertise.

• Superb communication skills including good grammar, enunciation and listening skills.

• Highly motivated to provide superior customer care.

• Familiarity with basic networking hardware and software components.

• Ability to work in a team environment.

• Self-motivated individual with good work ethic.

• Able to work with minimal supervision.

• Willingness to extend him/herself beyond the specified workday as required by the situation.

• Possess the abilities vital to document practices and procedures.

Education and Experience required:

• Associate's degree in business or technical field with 1-2 years of technical support experience OR equivalent of 2 or more years of applicable experience may be substituted for the formal education requirement.

• Customer service support experience in an IT support setting

• Ability to comprehend technical issues and read technical manuals.

• Ability to travel up to 15% domestic travel as needed, including travel for in person training

Preferred Qualifications:

• One industry specific certification strongly desired (CompTIA A+, Net+, Security+) or equivalent.

• Software knowledge; Microsoft certification or IT support experience a plus.

Work Environment and Physical Demands

• Flexible in working hours, primarily supporting during the hours of department operation.

• Hours of Operation: 24 hours a day, seven days per week, including all holidays.

• Has ability to work weekend shifts and holiday coverage, as scheduled, on a rotational basis.

The above characteristics are representative of the physical and environmental conditions typically encountered while performing the essential functions of this position. Reasonable accommodations may be made, upon request and when feasible, to enable individuals with disabilities to perform these functions without undue hardship to the organization.

• Work is primarily performed in an office setting, with limited exposure to adverse environmental conditions.

• Duties may involve frequent use of hands and fingers for activities such as typing, grasping, pinching, and other repetitive motions.

• The role may require the ability to view a computer screen for extended periods, as well as the ability to communicate effectively, including speaking and hearing.

• The position may involve sitting for prolonged periods.

• The ability to occasionally lift, carry, push, or pull up to 30 pounds and frequently handle items up to 5 pounds may be required.

• Additional physical tasks may be necessary depending on operational needs.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit?

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

.

Primary Work Location

USA WI - Pleasant Prairie

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Technical Support Specialist

Category: Service Desk / End User Services

Main location: United States, Virginia, Fairfax

Position ID: J0625-1718

Employment Type: Full Time

Position Description:

CGI Federal is actively seeking a highly motivated and customer-focused Technical Support specialist to join our growing team. In this role, you will be the first point of contact for our customers and internal team members, providing exceptional technical assistance, and resolving their issues efficiently and effectively. If you have a passion for technology and a knack for problem-solving, we want to hear from you.

This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Provide timely and accurate technical support to customers and the project team members

• Diagnose and troubleshoot hardware, software, and network issues

• Walk customers through problem-solving processes, providing clear and concise instructions.

• Document customer interactions and technical solutions in our ticketing system.

• Escalate complex issues to senior support state or development teams as needed.

• Maintain a thorough understanding of our products and services

• Contribute to the development of knowledge base articles and FAQs

• Participate in team meetings and training sessions

• Proactively identify and report recurring issues or trends

• Provide excellent customer service, ensuring customer satisfaction

Required qualifications to be successful in this role:

Required qualifications to be successful in this role:

5 years’ experience as a technical support specialist or similar role

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field

• Proven experience in a technical support role

• Strong understanding of cloud based systems (Google, AWS, Azure), hardware, and networking concepts

• Excellent troubleshooting and problem-solving skills

• Strong communication and problem-solving skills

• Ability to explain technical concepts to non-=technical users

• Experience with ticketing systems such as Azure DevOps (ADO)

• Ability to work independently and as a part of a team

• Patient and empathetic demeanor

• Ability to multitask and prioritize tasks efficiently

• Experience with Kubernetes or other container platforms

Desired qualifications/non-essential skills required:

Relevant certifications (e.g., CompTIA A+, Network+)

• Experience with ITIL processes

• Experience with Google Cloud Platform based services

• Bilingual or multilingual abilities

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $57,100.00 - $134,100.00.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

401(k) Plan and Profit Participation for eligible professionals

Additional benefits determined by your Service Contract Act:

Paid Time Off (PTO)

Paid Federal Holidays

Health & Welfare Benefits

#CGIFederalJob

#LI-RT1

Skills:

• Azure DevOps

• Kubernetes

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Location

San Francisco - 685 Market Street, Suite 500

Business

At Brookfield Properties, our global network and relationships are here for our tenants and partners - wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don't just coexist, but thrive. If you're ready to be a part of our team, we encourage you to apply.

Job Description

We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT. Responsibilities:

• Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.

• Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.

• Deliver remote support using industry-standard tools to resolve technical issues efficiently.

• Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.

• Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.

• Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.

• Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.

• Evaluate software and hardware compatibility to support system upgrades and application rollouts.

• Engage with external vendors for escalated issue resolution beyond internal support capabilities.

• Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.

• Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.

• Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.

Qualifications:

• High School Diploma or GED required.

• Minimum of 2 years of experience in an IT support role.

• Experience working in a call queue environment is a plus.

• Familiarity with ServiceNow preferred.

• Demonstrated understanding of IT concepts and processes within an ITIL framework.

• Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.

• Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.

• Proven ability to collaborate effectively across technical teams and resolver groups.

• Excellent verbal and written communication skills.

• Commitment to representing the IT department professionally and positively in all business interactions.

• General awareness of cybersecurity best practices and ability to provide basic guidance to end users.

Your Career @ Brookfield Properties:

At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure.

End your job search and find your career today, at Brookfield Properties.

Why Brookfield Properties?

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

Compensation & Benefits:

Salary Type: Non-Exempt (Overtime eligible)

Pay Frequency: Bi-weekly

Annual Base Salary Range: $62,000 - $72,000

Medical & Pharmacy Coverage: Yes, under Brookfield Medical Plan

Dental Coverage: Yes, under Brookfield Medical Plan

Vision Coverage: Yes, under Brookfield Medical Plan

Retirement: 401(k)

Insurance: Employer-paid life & short/long term disability

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#BPUS

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 400 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.