56 Technical Support jobs in Brooklyn

Job Description

Job Description

Position: Technical Support/Help Desk Manager

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing comprehensive services to professional athletes, teams, and organizations. Our mission is to support and enhance the careers of our clients through innovative and personalized strategies. We are dedicated to delivering exceptional results and building strong, long-lasting relationships with our clients.

Position Overview:

We are seeking a highly skilled and experienced Technical Support/Help Desk Manager to join our growing team. In this role, you will be responsible for managing and leading our technical support and help desk team, ensuring the smooth and efficient operation of our IT systems and providing exceptional customer service to our clients.

Key Responsibilities:

- Manage and lead a team of technical support and help desk professionals, providing guidance, training, and support to ensure the team's success

- Oversee the day-to-day operations of the technical support and help desk department, including monitoring performance, setting goals, and implementing strategies to improve efficiency and productivity

- Act as the primary point of contact for all technical support and help desk escalations, ensuring timely and effective resolution of issues

- Collaborate with other departments to identify and implement technology solutions that support the business's objectives

- Stay up-to-date with the latest industry trends and advancements in technology to continuously improve our systems and processes

- Manage relationships with external vendors and service providers to ensure the timely delivery of IT services and support

- Provide regular reports and updates to senior management on the performance of the technical support and help desk team and the overall status of our IT systems

Qualifications:

- Bachelor's degree in computer science, information technology, or a related field

- Minimum of 2 years of experience in a technical support or help desk role, with at least 2 years in a management or leadership position

- Proven experience managing and leading a team, with excellent communication, interpersonal, and leadership skills

- Ability to troubleshoot and resolve complex technical issues quickly and efficiently

- Strong project management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously

- Excellent customer service and problem-solving skills

- Knowledge of sports industry and experience working with athletes or sports organizations is a plus

If you are a highly motivated and skilled technical support professional with a passion for sports, we want to hear from you! Join our team at Evolution Sports Group and help us drive success for our clients through innovative and cutting-edge technology solutions.

Job Description

Job Description

Description:

Technical Support Technician

WHO WE ARE:

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.

Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at

The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills.

The position responsibilities include, but are not limited to the following:

· Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System.

· Use SQL server programming to diagnose and solve customer issues

· Coordinate with development with strategies to resolve software issues

· Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary

· Contact customers to follow up on outstanding issues. Assist with resolution

· Coordinate return of merchandise in need of repair, if needed.

· Assist with documentation regarding bugs, new products or new solutions.

· Other duties as assigned by manager

· Advises upper management on product development issues arising from product problems identified through technical support calls with customers.

· Develops and implements plans to acclimate existing customer base and introduce new accounts.

· Escalate customers expressing a high level of dissatisfaction and work with escalated team.

*Please note that your daily duties can change upon the Call Center Managers request to meet business needs.

Requirements:

The position responsibilities include, but are not limited to the following:

· Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System.

· Use SQL server programming to diagnose and solve customer issues

· Coordinate with development with strategies to resolve software issues

· Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary

· Contact customers to follow up on outstanding issues. Assist with resolution

· Coordinate return of merchandise in need of repair, if needed.

· Assist with documentation regarding bugs, new products or new solutions.

· Other duties as assigned by manager

· Advises upper management on product development issues arising from product problems identified through technical support calls with customers.

· Develops and implements plans to acclimate existing customer base and introduce new accounts.

· Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Job Description

Job Description

ABOUT US:

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. 

Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We’re moving fast, and the numbers speak for themselves:

- Partnered with enterprise brands like Google, AAA, Ro, Coursera

- Raised $2M (top tier investors including Emergence & Homebrew)

- Completed 250MM+ calls

- Driven 7B revenue for customers

- Scaled to # ARR

- Built amazing NYC (NoMad) in office culture

ABOUT THE ROLE:

Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you will respond to and resolve customer tickets with Regal’s event-driven communications platform.

RESPONSIBILITIES:

• Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
• Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
• Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
• Own support ticketing and knowledge infrastructure to deliver a world-class support experience
• Participate in hiring and onboarding future support engineers as the growth of the business demands

ABOUT YOU:

• 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
• Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
• Experience identifying collaboration and escalation resources in a fast-paced environment
• Experience providing the right level of context when partnering with others to resolve customer issues
• Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

Benefits/Perks

• We care about your health! 
• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year 
• Subsidized ClassPass membership
• We care about future you!
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits 
• We care about connection!
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation 
• & more to come!

The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer

POSITION LOCATION & OFFICES:

This position is only available in New York City.

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.

*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description

Job Description

PRIMARY FUNCTION/PURPOSE:

As a System Engineer, specializing in Help Desk Support, this individual will be responsible for providing technical assistance and resolving IT-related issues to ensure the smooth functioning of the organization's IT systems. Provide day-to-day on-site and out of the field service support to internal program staff and Management Team. Assist end-users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. The role requires strong technical expertise, problem-solving skills, and excellent communication abilities. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in computer science, Information Technology, or a related field
• 3+ years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred
• Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations
• Proven experience in providing technical support and troubleshooting IT issues
• Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications
• Familiarity with IT security concepts and best practices
• Excellent communication and interpersonal skills to interact with end-users and team members effectively
• Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail
• Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus
• Ability to offer high level desktop support in an enterprise environment
• Experience working in Social Services Sector either Government or Non-profit preferred
• Possess exceptional problem solving and interpersonal skills along with excellent organization skills
• The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi-task effectively and meet deadlines in a fast-paced environment
• Ability to work independently with strong sense of focus, task oriented and nonjudgmental; Must have excellent written and oral communication skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly
• Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity
• Collaborate with other IT teams and vendors to escalate complex issues and ensure timely resolution
• Provides support of Microsoft 365/Azure AD
• Provides system administration for Windows Server OS 2012 through 2019, Microsoft Active Directory 2016 Microsoft Active Directory 2016, or greater
• Install, configure, and update software applications, operating systems, and drivers on end-user devices
• Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions
• Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues
• Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency
• Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues
• Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime
• Responsible for assisting end users by trouble shooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects
• Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications
• Traveling around NYC to program sites, often with equipment
• Monitor the performance of the agency’s desktop infrastructure and make suggestions for improving efficiency
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment
• Attend meetings, training, and conferences regarding changes in MIS technology to stay abreast of the latest developments and remain technically competent at all levels of data processing
• Other duties as assigned

OTHER REQUIREMENTS (including Physical Demands)

• May be required to work long hours and a varied schedule
• Traveling throughout various locations in the New York City area
• Lifting and moving objects weighing up to 30 pounds several times a week
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Job Description

Job Description

The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned.

Essential duties and responsibilities include but are not limited to:

• Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services)

• Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required.

• Collaborates with systems administrator and/or infrastructure team

• Resolve and update Service Requests accurately and timely within the company’s designated platforms and SLA

• Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles.

• Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training)

• Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access)

• Responsible for maintaining asset management, such as inventory and end user devices

• Responsible for creating and conducting training programs to educate our users on all our desktop platforms

• Assist in project work as needed

• Administer user accounts including Add/Change/Delete functions.

• Administer device provisioning including mobile devices ( using Microsoft Intune

• Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator.

• Printers/copiers/plotters

• Phone systems (work with phone provider on all provisioning and troubleshooting

• Mainting

• Process improvements:

o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization

o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users

• Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products.

• Administer and support VOIP and Video Conferencing solutions

• Provide white glove support for VIP employees, including C-Suite executives

• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups.

• Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day

• Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite

• Flexibility for attending or responding to early morning and late night meetings and inquiries

• Ability to provide after-hours support when needed

Cybersecurity

• Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations.

• Assist with Disaster Recovery and business continuity plan as it relates to technology as needed

• Report cyber-attacks

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Job Qualifications:

• Experience with cloud technology including Azure and M365

• Excellent technical knowledge of desktop/laptop hardware and mobile devices

• Working technical knowledge of network protocols and operating systems

• Excellent knowledge of Active Directory

• Experience with helpdesk and remote control tools

• Technical certifications are a plus, but not required.

Education/Experience:

Required

• BS/BA in computer science, information systems, or related field; or equivalent work

• 2-5 years of IT Helpdesk experience

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Job Description

Job Description

Who Are We?

The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology.

Role

We are looking for Technical Support Analyst to focus on second-level technical application support.  This is an excellent opportunity for a recent grad or someone with up to 3 years of experience.  We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.

Responsibilities

• Investigates incidents assigned to them.
• Prioritizes incidents and keep them up to date on the internal incident tracking system.
• Communicates updates effectively and promptly to the client.
• Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
• Deals with unexpected events or failures which limit clients use of the supported systems
• Carries out application system checks, aiming to identify and resolve issues before they impact clients
• Develops strong working relationships with other departments to assist with the delivery of our service to clients
• Adheres to "best practice" and department procedures for client communications, incident progression and investigation
• Participates in the team shift patterns and assists with weekend work and out of hours escalation when required

Required Experience, Skills and Competencies

• BS in Computer Science, Computer Engineering, or equivalent degree.
• Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting.  Exposure to Java or other mainstream programming languages would also be acceptable.
• Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
• Good grounding in and desire to develop technical skills in areas such as database technologies and system performance.
• Ability to troubleshoot and approach problem solving in a logical manner
• Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
• Excellent written and verbal communication skills
• A confident and professional manner
• Able to manage own time and a changing workload
• Co-operative approach to working with team members and other departments
• Able to view situations from a customer perspective and act accordingly
• A strong desire to develop a deep understanding of financial markets and business flows and system functionality
• Working knowledge of networks and network infrastructure is desirable

About ION

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.

Learn more at iongroup.com. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description

Job Description

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives. 

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy and political arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission. Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund seek a Specialist, Technical Support, Digital Products. This position reports to the Associate Director, Technical Support in the External Affairs Division within the Digital Products department of PPFA. The Planned Parenthood Digital Products team delivers scalable technology solutions that support health care delivery, sexual health education, advocacy, fundraising, and internal operations. 

Purpose:

• The Specialist, Technical Support will contribute to the successful operation of Digital Products' helpdesk services by resolving support requests, maintaining support documentation, and providing timely communication to internal stakeholders and affiliate users.
• This role supports the smooth delivery of digital services and contributes to the continuous improvement of support tools and workflows.

Engagement:

• Support project teams by coordinating helpdesk coverage and maintaining clear communication with stakeholders.
• Participate in cross-functional conversations to represent user feedback and suggest potential improvements.
• Collaborate across Digital Products teams to resolve issues within our digital ecosystem to support affiliates.

Delivery:

• Respond to technical support requests and triage tickets based on urgency and issue type.
• Escalate complex or sensitive issues to appropriate team members or leadership.
• Maintain accurate and up-to-date documentation including FAQs, user guides, and training materials.
• Use Zendesk to manage support workflows, apply macros, tag tickets, and contribute to the organization of support materials.
• Maintain up-to-date knowledge base articles, guides, and FAQs to support self-service learning for the CMS and other digital platforms.
• Assist in creating support documentation for new features or systems as they are introduced.
• Contribute to internal onboarding materials and training sessions for new tools.
• Provide suggestions to improve support workflows and the user support experience.
• Track and report on ticket trends, user feedback, and recurring challenges to help inform broader training or process improvements.
• Champion a user-centered approach, ensuring all communications are clear, accessible, and supportive.
• Performs other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• 1-2 years in a helpdesk, technical support, or client success role, preferably in a web or digital products environment required.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences required.
• 1-2 years experience with customer service tools such as Zendesk (or similar platforms) required.
• Familiarity with content management systems, HTML basics, and common digital workplace tools (Google Drive, Google Sheets) required.
• 1-2 years experience delivering training or coaching to end users, either virtually or in person preferred.
• Strong organizational skills with the ability to manage multiple priorities and work independently preferred.
• Familiarity with website QA or bug reporting processes preferred.
• Problem-solving mindset with a focus on customer service and continuous improvement preferred.
• 1-2 years experience with documentation platforms or knowledge base systems preferred.
• 1-2 years experience working in a collaborative, cross-functional environment preferred.

Travel: 0-5% Domestic

$74,000 - $79,000/year

Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.

Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

**ADP is hiring a Technical Support Analyst II.** in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values **: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**RESPONSIBILITIES:**
+ Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
+ Responds promptly and professionally.
+ Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
+ Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
+ Effectively troubleshoots, replicates and develops workarounds for client issues.
+ Documents and communicates the results to the client and/or Corporate Development.
+ Maintains appropriate records of client contact through the CRM system.
+ Uses Knowledge Management database to locate solutions to issues.
+ Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
+ Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
+ Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
+ Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
+ Assists in new product pilots and roll outs to other departments and clients.
+ Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
+ Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
+ Mentors and trains newly hired associates to ensure successful integration into the role.
+ Identifies training needs for the department and assists with training development programs. Provides feedback to management.
+ Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
+ Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
+ Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
+ Assists in developing internal documentation to support new features and procedures for product enhancements.
+ Performs other related duties as assigned.
**QUALIFICATIONS REQUIRED:**
+ 1 - 3 Years ADP Client Services or equivalent outside experience
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Bachelor's Degree Preferred or Equivalent in Education - Experience
+ MCP Preferred or Equivalent experience
+ Microsoft office suite, client server, Operating Systems, TCP/IP
+ Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Job Description

Job Description

Chowbus is a fast growing, well-funded food startup headquartered in Chicago on a mission to help diners to discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. By building a super app, our goal is to be the one stop shop for everything related to food.

The Technical Support Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Chowbus' service in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the business.

What You'll Focus On

• Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices – terminals, kiosks, handhelds, printers, and other peripheral equipment.
• Work with menu team to set up and configure the restaurant's menu correctly prior to installation and help with menu requests as needed after installation. Using appropriate judgment, independently determine priority of restaurants, order of steps to take during implementation based on restaurant needs, and menu design options.
• Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases.
• Collect, organize, and solve feedback from restaurant partners and customers.
• Communicate with restaurants to understand their needs and optimize business performance by finding opportunities to implement impactful solutions for our restaurant partners.
• Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
• Collaborate with local team to ensure growth and profitability of our restaurant technology solutions. Discover upsell opportunities and partner with local restaurant technology sales team to ensure execution.

What You Bring

• Bilingual proficiency in English and Mandarin required
• 1+ years of relevant experience highly preferred
• Prior startup experience preferred
• Bachelor's degree in a related field preferred
• A valid driver's license and access to a vehicle is required

What We Offer

• A fair compensation package
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Fuel reimbursement
• Salary 61K～68K