92 Technical Support jobs in Brooklyn

Since 2010 SynergisticIT has helped Jobseekers get employed in the tech Job market by providing candidates the requisite skills, experience and technical competence to outperform at interviews and at clients.
The Tech Job market has been affected by massive layoffs and since 2021 there have been more than 600,000.00 tech layoffs.
The Job market is Hyper Competitive. For 1 position candidates or more are applying and laid off job seekers are also competing for entry level Job positions.

Please see the below links to know more about Synergisticit and some useful tips

Synergisticit Pics /Salaries of Successful Candidates

Synergisticit at Oracle Cloudworld 2023

Synergisticit at Gartner Data & Analytics summit

Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT

Technical Skills or Experience? | Which one is important to get a Job? | SynergisticIT

We regularly interact with the Top Tech companies to give our candidates a competitive advantage.
We at Synergisticit understand the problem of the mismatch between employer's requirements and Employee skills and that's why since 2010 we have helped 1000's of candidates get jobs at technology clients like apple, google, Paypal, western union, Client, visa, walmart lab s etc to name a few.
We are continuously looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists, Data Engineers, Machine Learning engineers for full time positions with clients.

Who Should Apply? Recent Computer science/Engineering /Mathematics/Statistics or Science Graduates or People looking to switch careers or who have had gaps in employment and looking to make their careers in the Tech Industry.
We need Data Science/Machine learning/Data Analyst and Java Full stack candidates

Preferred SKILLS For Java /Full stack/Devops Positions
Bachelors degree or Masters degree in Computer Science, Computer Engineering, Electrical Engineering, Information Systems, IT
Knowledge of Core Java , javascript , C++ or software programming
Spring boot, Microservices, Docker, Jenkins, Github, Kubernates and REST API's experience
For data Science/Data Analyst/AI/Machine learning Positions
Preferred SKILLS
Associate or Bachelors degree or Masters degree in Computer Science, Computer Engineering, Electrical Engineering, Information Systems, IT, Statistics, Mathematics or having good logical aptitude
Knowledge of Statistics, Gen AI, LLM, Sagemaker, Python, Computer Vision, data visualization tools
Candidates lacking technical skills can research our other programs which can assist in landing a Job
If you get emails from our Job Placement team and are not interested please email them or ask them to take you off their distribution list and make you unavailable as they share the same database with the client servicing team who only connect with candidates who are matching client requirements.
No phone calls please. Shortlisted candidates would be reached out. No third party or agency candidates or c2c candidates
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As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.

The Technical Support Specialist is responsible for providing first level technical support utilizing the Technical Hotline Support System (TSARA) or other means of communication to all BMW centers and MINI dealers. The selected candidate will ensure that every BMW center, MINI and BMW Motorrad dealer can provide the customers with the highest repair quality on their vehicles to get fixed right the first time. The guidance provided by the Technical Hotline Specialist is so that proper and most current BMW diagnostic and repair procedures are utilized.

WHAT AWAITS YOU.

• Provide an adequate and professional reply to TSARA support cases from dealers after reading all the information provided and reviewing all the internal information and systems such as FASTA, Current Issues library, Service Information Bulletins, Warranty History, etc.
• Provide repair instructions to dealers based on information provided Development and Engineering for every affected component.
• Initiate the escalation of cases to National Technical Support Engineers and/or Product Engineering as required in order to expedite the repairs of the vehicles to get diagnosed and repaired properly as required.
• Follow-up closely with TSEs and Product Engineers with the escalated cases as needed.
• Review and identify trends from product issues that are received in the TSARA hotline.
• Attach pertinent cases to technical reports already generated by the Product Engineers.
• Assist team leader with gathering data and preparation of Trend reports for Product Engineers as needed.
• Maintain open communication and gather feedback from our Technical Support Engineers in the field in regard to product issues and trends.
• Support Independent repair shops programming and diagnostic software issues as required by law to all vehicle manufacturers.

WHAT YOU SHOULD BRING.

• Bachelor's degree in engineering or equivalent Technical Support experience with BMW, MINI vehicles + (BMW motorcycles is a plus)
• 3+ years in technical training and working experience as Master Technician level for BMW and MINI vehicles + (BMW Motorrad is a plus)
• Complete ASE certification as per BMW training guidelines
• Blitz 3 certification if technical support is needed for PHEV and EV vehicles

WHAT YOU CAN LOOK FORWARD TO.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

Relocation is available for this position.

The expected salary range for this position is $57,900.00 - $95,500.00.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are a driven and passionate individual who thrives in a fast-paced, collaborative environment, we want to hear from you! Apply now to join our dynamic team and take the next step in your career.

**ADP is hiring a Technical Support Analyst II.** in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values **: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**RESPONSIBILITIES:**
+ Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
+ Responds promptly and professionally.
+ Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
+ Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
+ Effectively troubleshoots, replicates and develops workarounds for client issues.
+ Documents and communicates the results to the client and/or Corporate Development.
+ Maintains appropriate records of client contact through the CRM system.
+ Uses Knowledge Management database to locate solutions to issues.
+ Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
+ Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
+ Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
+ Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
+ Assists in new product pilots and roll outs to other departments and clients.
+ Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
+ Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
+ Mentors and trains newly hired associates to ensure successful integration into the role.
+ Identifies training needs for the department and assists with training development programs. Provides feedback to management.
+ Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
+ Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
+ Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
+ Assists in developing internal documentation to support new features and procedures for product enhancements.
+ Performs other related duties as assigned.
**QUALIFICATIONS REQUIRED:**
+ 1 - 3 Years ADP Client Services or equivalent outside experience
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Bachelor's Degree Preferred or Equivalent in Education - Experience
+ MCP Preferred or Equivalent experience
+ Microsoft office suite, client server, Operating Systems, TCP/IP
+ Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Job DescriptionJob DescriptionDescription:

The Technical Support Specialist Level 2 must have the expertise and skills to work independently in providing support to end users on a variety of issues, this includes receiving, prioritizing, documenting and activity resolving end user help request as well as require that the individual give in-person, hands-on help at the desktop level.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide routine maintenance of standard PC/Mac components (e.g. hard drives, memory, upgrades, various expansion cards, etc.).
• Answer: prioritize incoming telephone calls, voicemail, email, and in-person requests for assistance from the Ministry experiencing problems with hardware, software, network, and other computer related technologies.
• Basic understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols and applications.
• Handle problem recognition, research, resolve and follow-up for customer problems, inform management of potential problems and identify problem trends.
• Maintain a high level of proficiency in systems application with specialized knowledge in computer analysis and programming.
• Take ownership of customer issues and provide excellent and timely support to the end user.
• Log and track calls using Customer Management Ticketing System software and maintain history records and related problem documentation.
• Adopt and continuously improve support management tools, FAQ, KB, web portal, and self-service resources to provide customers with highly effective and responsive support options.
• Provides support of Ministry computers and mobile equipment including but not limited to installation, configuration, troubleshooting, and repair of various PC/Mac hardware and related peripheral equipment both in person and remotely.
• Support and install applications within an Office 365 Environment.
• Diagnose/Resolve technical problems with Local Area Networks (Ethernet/WIFI).
• Able to work with in a Domain network and have basic working knowledge of Active Directory.
• Provide move/change/add account support for all Ministry applications.
• Follows Ministry standards for all incident management processes.
• Leverage Ministry Tools and resources to further education.
• Other duties as assigned.

Requirements:

JOB REQUIREMENTS:

Education:

• A+ Required or able to obtain with in first 12 months of Employment. Other IT certifications in related area .
• Associate's degree in IT Related Field.

Experience:

Requires a minimum of 2 years’ support experience in installation, configuration and administration of MAC and PC, mobile devices (iPhone, iPad and Android), configuration and administration of Windows 7/10, Microsoft Office, and popular web browsers.

Knowledge, Skills, and Abilities:

• Must be able to work independently.
• High level of analytical skills to find solutions to complex technical and system problems.
• Ability to give, receive and analyze information, formulate work plans, prepare written materials, and articulate goals and action plans.
• Must be very organized and require minimum instruction.
• Strong interpersonal skills to effectively communicate with all levels of supervisory and non-supervisory employees.
• Confident, self-starting and goal oriented.

EQUIPMENT TO BE USED:

• Standard office equipment and current technologies.

TYPICAL PHYSICAL DEMANDS:

• Must be able to sit at a computer for a minimum of seven hours per day.
• Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment.
• Must be able to lift 50 lbs.
• Requires normal range of hearing and vision.
• Must be able to pull, push, stand, sit, stoop, bend, reach, move or carry equipment.
• Must be able to use hand tools, climb ladders and work under desks and on floors.

TYPICAL MENTAL DEMANDS:

• Must understand instructions and react favorably in all work situations.
• Must be detailed, organized and communicative.
• Must be task and goal oriented.
• Requires the ability to multi-task.
• Must adapt well to changing work situations.
• Must be able to grasp and apply new ideas.
• Must be able to resolve problems, handle conflict and make effective decisions.
• Must relate and interact with people at all levels.
• Must have good command of the English and be able to proofread work.

WORKING CONDITIONS:

• A team member in this position works in an environment that demands constant attention.
• Strict adherence and commitment to Ministry policies, rules, and regulations is required.
• Regular work hours are from 8:00am to 6:00pm, Monday through Thursday or Tuesday through Friday.
• Some travel required (up to 25%) to KCM meetings to perform IT duties.
• In addition to those duties, this position will be required to serve on the afterhours and weekend support on-call rotation.

OTHER:

• Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives.
• Must work well with others, as a team and according to Romans 16:17, must not cause dissension, difficulties and divisions.
• Must maintain a good attendance record.
• Membership and attendance at EMIC are .
• Because of the wide range of personal contact with ministry leaders within and outside the organization, this position requires considerable diplomacy, maturity, and excellent communication skills.
• Ability to work with people of all cultures.

**Position Summary.**
**What you'll do.**
***Please Note that Immigration Sponsorship is NOT Available for this role.***
At Sam's Club, we are dedicated to enhancing the value of our membership by fostering strategic partnerships with suppliers, offering unique and fulfilling experiences. Our Member Access Platform (MAP) is integral to this mission, connecting suppliers, marketers, and merchants to deliver impactful omnichannel experiences supported by measurable insights. This is an exciting opportunity to contribute to a rapidly growing, high-visibility team within Sam's Club.
We believe in the power of targeted, accountable digital advertising, underpinned by our robust first-party member sales data. The expansion of our digital advertising business is vital for driving Sam's overall growth strategy.
Sam's Club MAP is seeking a highly motivated and skilled **Manager, Ad Tech Operations** to contribute to critical initiatives aimed at optimizing our ad platform infrastructure and supporting the adoption of proprietary Sam's Club advertising technology. This **role requires** a professional with strong project coordination skills, a collaborative approach, and the ability to effectively communicate with various stakeholders. The Manager will play a key role in supporting the evolution of our ad serving capabilities, contributing to scalability, efficiency, and alignment with overall business objectives.
**What you'll do** **:**
+ **Support Ad Platform Initiatives** **:** Assist in the execution of migration projects for advertising platforms and support the adoption of future Sam's Club proprietary ad technology.
+ **Facilitate Cross-Functional Collaboration** **:** Collaborate with Product, Engineering, Media Activation, Sales, Yield, and Trafficking teams to support requirements definition, foster alignment, and help resolve interdependencies.
+ **Communicate Stakeholder Updates** **:** Provide regular updates to stakeholders on ad platform strategy and performance, and support the preparation of materials for executive-level communications.
+ **Platform Support** **:** Own the Tier 2+ support processes, contribute to the establishment of standardized workflows and support guides, and offer guidance on ad creative and tag issues to ensure accurate campaign tracking and reporting.
**What you'll bring** **:**
+ **3- 5 Years of experience** with various **ad platforms** , including but not limited to **Google Ad Manager (GAM), The Trade Desk (TTD), LiveIntent, and Search ad platforms** .
+ Familiarity with **Order Management Systems** , particularly **AdBook** .
+ Understanding of **fraud identification and mitigation tools** such as **IAS, DoubleVerify and HUMAN** .
+ Knowledge of **advertising compliance, privacy and standardization principles** , specifically GDPR, CCPA, and MRC accreditation.
+ Experience supporting **ad technology migrations and implementations** .
+ Solid understanding of the **ad serving process and ad tech ecosystem** , including ad servers, SSPs, DSPs, DMPs, and analytics platforms.
_The above information has been designed to indicate the general nature and level of work performed in the role._ _It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process._
**Who** **Are We**
Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating almost 600 clubs in the US. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
**Benefits:**
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
**Equal Opportunity Employer:**
Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
‎
- Health benefits include medical, vision and dental coverage
‎br>- Financial benefits include 401(k), stock purchase and company-paid life insurance
r>- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
r>For information about PTO, see .
r>- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
r>Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
r>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
r>For information about benefits and eligibility, see One.Walmart ( .
r>Hoboken, New Jersey US-10279:The annual salary range for this position is $84,000.00-$56,000.00
r>San Bruno, California US-08848:The annual salary range for this position is 91,000.00- 169,000.00
r> r> r> r> r> r> r> r> r> r>Additional compensation includes annual or quarterly performance bonuses.
r> r> r> r> r>**Minimum Qualifications.**
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 4 years' experience in production support, software support, or technical support OR 6 years' experience in production support, software support, technical support, computer science, information technology, engineering, computer information systems, or related area
2 years' supervisory experience.
**Preferred Qualifications.**
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
**Primary Location.**
221 River St, Hoboken, NJ 07030, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Job Description

We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Key Responsibilities:

• Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
• Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
• Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
• Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
• Perform user onboarding/offboarding and manage access rights through AD and other systems.

· Provide on-site & off-hour VIP Support for Executives and other urgent cases.

• Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
• Assist with software deployment, patching, and system updates.
• Identify recurring issues and recommend long-term solutions or process improvements.
• Ensure compliance with IT security policies and procedures.

Salary: $30 - $32/hr. (DOE)

Qualifications:
Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of hands-on experience in an IT support role in an enterprise environment.
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
• Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
• Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
• Strong problem-solving and communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
• VDI support experience is a plus.
• MacOS support experience is a plus.
• Working knowledge of ITIL practices is a plus.
• Bilingual (English/Korean)

Preferred Experience:

• Experience in IT service desk environments supporting 500+ end users.
• Exposure to basic scripting (PowerShell) for automation tasks.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
• Experience with Enterprise Mobility Management (or Mobile Device Management).
• Experience with WDS (Windows Distribution Services).
• Experience with disk imaging/cloning tools.

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***

**Additional Pay Details**
Compensation Range
$115,000 - $125,000 per Year
**Senior Manager I, Technical Customer Support.** **Strategy & Planning**
POSITION PROFILE
Responsible for focusing on the complex technical aspects of all Ricoh products sold through all channels.
Provides comprehensive support for Legal Matters, Marketing, Product Safety, Quality Assurance, Security vulnerability issues, and all internal and external clients across Ricoh North America (RNA) and Ricoh Latin America (RLA) regions. This position is a main escalation point for Ricoh Company Limited (RCL) regarding all technical matters that need the manufacturer's opinion and instruction in the field.
Job Duties and Responsibilities
+ Responsible for Corporate QA Support for product quality issues and security vulnerability issues.
+ Responsible for the Corporate Support Function, providing technical guidance to marketing in support of product launch and/or product shortcomings affected by machine specifications.
+ Maintains working knowledge of the office equipment industry, including competing products, industry trends, etc. Shares relevant information with teams
+ Responsible for all PMR (Product Modification Request) and field retrofit coordination, management, and reporting within Ricoh North America and Ricoh Latin America.
+ Consults with RCL and advises on the proper actions required to address product issues affecting performance, safety, and customer satisfaction
+ Serve as a witness with the ability to testify at depositions and/or trials rule for 30 (B) (6) matters related to Ricoh products as designated by Corporate Legal.
+ Provide the Corporate Legal Department with Expert Technical Witness skills in support of litigation matters
+ Ability to stand in as corporate representative for the Americas on concerns relating to product safety
+ Support a Forensics analyst for potential safety concerns.
+ Liaison for third-party contractors for safety and legal matters.
+ Product Safety Manager for North America and Latin America - maintain Product Safety Playbook and training.
+ Manage and administer the Ricoh Smart Cloud Configurator (RSCC) to add dependencies to make the operation easier for the sales and tech specialist creating the Client Configuration Document (CCD)
+ Reviews all technical and non-technical information for supported and related products. i.e.: marketing material, new releases, product reviews, etc.
+ Project Cedar (FIPS certification)
+ Client support for working with security and vulnerabilities
+ Address non-Ricoh vendors' requests
+ Work with ETRIA USA (legacy REI) on quality issues.
+ Share relevant information with internal teams as needed.
+ Provides periodic reports to senior management on the outstanding issues and concerns, both internal and external.
QUALIFICATIONS (Education, Experience, and Certifications)
+ BS in Electronics, Mechanics, Engineering, or equivalent technical service operations experience.
+ 5 or more years' experience in the area of service and/or support organization specialty.
+ 5 or more years of project supervisory and/or managerial experience desired.
+ 3 or more years of technical quality assurance experience desired.
+ Comprehensive working knowledge of Ricoh Company Limited and Ricoh North America corporate structure.
+ Must have experience in supporting sales, service technical personnel, and the ability to communicate effectively on complex subjects with those groups.
KNOWLEDGE, Skills and Abilities
+ Must be proficient with Microsoft Office applications
+ Possesses the ability to read and understand technical documentation, manuals, and electrical diagrams, as well as the ability to communicate this knowledge.
+ Possesses the ability to create complex technical documentation and support materials.
+ Possesses superior problem-solving skills with a methodical approach to resolving issues
+ Possesses strong interpersonal skills with the ability to guide, motivate, direct & lead departmental staff.
+ Requires superior verbal and written communication skills.
+ Possesses excellent customer service skills, including the ability to follow up to ensure closure of issues.
+ Possesses initiative and ability to be self-motivated.
**Working Conditions, MENTAL AND PHYSICAL DEMANDS**
+ Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise.
+ Requires exposure to conditions that could result in minor and/or treatable accidents or illness, such as burns, cuts, etc.
+ Shift work, and/or extended hours may be required.
+ Seeks guidance when necessary and uses judgment to analyze and determine the particular issue support is being called on to determine the solution route to be used.
+ Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
+ Work has periodic stress related to an increased volume of incoming issues and occasional contact with dissatisfied customers.
+ May require travel inside and outside of the U.S., including Canada, Central America, South America, and Japan.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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