17 Technical Support jobs in Buffalo
Cooling Technical Support Specialist
Posted 5 days ago
Job Viewed
Job Description
The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
About the role:
This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Liquid Cooling Systems in our Buffalo, NY location.The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.
What will you do?
- Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
- Provides onsite support by assisting in fault isolation of electro-mechanical systems.
- Identifies necessary parts to resolve customer equipment failures.
- Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
- Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
- Maintains accurate customer service records and reports within the Case Management System/CRM.
- Contributes to the creation of Knowledge Articles and other technical-related documentation.
- Serves as a resource to sales personnel for assigned service area.
- Recommends improvements to manuals, operational processes and procedures as needed.
- Contributes to training course content development and provides training to customers and other field service personnel, as required.
- Maintains knowledge of new products.
- Other duties as assigned.
- Experience reading Electrical Schematics.
- Experience working with 200 - 440-volt equipment (High Voltage).
- Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
- Must have hands on hardware troubleshooting and repair experience.
- Ability to successfully apply technical knowledge to identify root causes.
- Ability to demonstrate excellent customer service and communication skills.
- Ability to read basic product drawings, electrical schematics, and technical specifications.
- Requires the ability to manage priorities effectively.
- Ability to travel with little notice may be required.
- Troubleshooting skills and sound technical judgment.
- Ability to work both onsite independently and as part of a team.
- Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
- Ability to pass customer-specific background check processes, if applicable.
- Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
- Must be able to lift to 50 pounds at times.
- Travel may be required up to approximately 20% of the time.
- Technical Support Manager
- Associate degree from two-year college/technical school with a certificate in an Electrical/Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
- 5+ years of experience in field service or a similar technical support-related position
- Must have experience with HVAC and 460v
- Reading Electrical Schematics.
- Experience of working within Data Center environments required.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Chiller Technical Support Specialist
Posted 27 days ago
Job Viewed
Job Description
The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Cooling Systems in our Buffalo, NY location. The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.
What will you do?
- Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
- Provides onsite support by assisting in fault isolation of electro-mechanical systems.
- Identifies necessary parts to resolve customer equipment failures.
- Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
- Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
- Maintains accurate customer service records and reports within the Case Management System/CRM.
- Contributes to the creation of Knowledge Articles and other technical-related documentation.
- Serves as a resource to sales personnel for assigned service area.
- Recommends improvements to manuals, operational processes and procedures as needed.
- Contributes to training course content development and provides training to customers and other field service personnel, as required.
- Maintains knowledge of new products.
- Other duties as assigned.
- Experience reading Electrical Schematics.
- Experience working with 200 - 440-volt equipment (High Voltage).
- Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
- Must have hands on hardware troubleshooting and repair experience.
- Ability to successfully apply technical knowledge to identify root causes.
- Ability to demonstrate excellent customer service and communication skills.
- Ability to read basic product drawings, electrical schematics, and technical specifications.
- Requires the ability to manage priorities effectively.
- Ability to travel with little notice may be required.
- Troubleshooting skills and sound technical judgment.
- Ability to work both onsite independently and as part of a team.
- Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
- Ability to pass customer-specific background check processes, if applicable.
- Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
- Must be able to lift to 50 pounds at times.
- Travel may be required up to approximately 20% of the time.
- Technical Support Manager
What qualifications will make you successful for this role?
- Associate degree from two-year college/technical school with a certificate in an Electrical/Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
- 5+ years of experience in field service or a similar technical support-related position
- Must have experience with HVAC and 460v
- Experience of working within Data Center environments required.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
Posted 2 days ago
Job Viewed
Job Description
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Customer Support Intern
Posted 1 day ago
Job Viewed
Job Description
The Customer Support Intern for Summer 2023 will be responsible for providing a recommendation on how we can automate our order entry process further. This individual will be review the current order automation processes, investigate possible solutio Support, Customer Service Manager, Intern, Industrial Engineer, Technology
Customer Support Associate
Posted today
Job Viewed
Job Description
Step into a new opportunity as a Customer Support Associate, where you will learn company products and services to better assist others, handle orders, shipments, and basic inventory checks, and provide friendly assistance to customers and team members. Additional duties include respond to questions by phone, email, or in-person, follow schedules and complete assigned tasks on time, work with supervisors to meet daily goals, help organize and maintain a tidy workspace, support returns and exchanges in a timely manner, as well as adhere to safety guidelines and company policies, coordinate with other departments when needed, assist with packaging, labeling, and preparing items for delivery, manage simple records and enter information accurately. To succeed in this role, you should have a willingness to learn on the job, clear communication skills, reliability and punctuality, basic computer or device use, a positive, team-focused attitude, and the ability to follow simple instructions. Benefits of this position may include weekly pay, flexible scheduling, on-the-job training, supportive team environment, opportunities for growth, and overtime availability. This role is open to candidates from all backgrounds, with training provided for those eager to learn.
Customer Service and Support Lead
Posted 1 day ago
Job Viewed
Job Description
Thruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia.
POSITION SUMMARY
The Customer Service Support Lead is the day-to-day go to customer service person for our Key, Target and Key-Sub customers. This individual is a generalist that can perform all the duties of managing their assigned customers; quoting, application questions, follow up, expediting, sales orders and sales returns. Adept at handling all customer needs including: problem solving, time management skills, processing orders and capable of closing the sale. Must be able to understand customers, stay calm, handle surprises, know when to elevate a challenge to a supervisor and work under pressure.
ESSENTIAL FUNCTIONS
Solving customer needs, complaints and problems positively, quickly, proficiently and professionally. Customers view this person as their trusted advisor. Maintain strong relationships with customers
Proficiently at contract review, process sales orders via Thruway systems and prepares quotes for customers with proper documentation
Understands the concept of landed cost and can price quotes with appropriate General Manager percentage to remain competitive and maintain profitability
Understands benchmarks to make request for quotes competitive to the customer
Quote repeat-buy product with primary and secondary vendors through phone calls, email or web portals. Always use Thruway's purchase order system
Follow up on quotes to determine missed opportunities
Reading prints, specifications and contract
Understand and communicate customers' needs and requirements to internal departments in a professional and efficient manner
Creates/manages price workbooks and sales sheets for customer within Thruway system
Product knowledge to facilitate providing the customer with the right product for their application at the best price
Effectively manage delivery dates through internal system and customer web portals
Continually review customer usage vs. inventory to meet promise dates and ensure accurate data entry
Read, follow and understand all necessary work instructions and procedures of Thruways quality management system. Foster company cultural belief that quality is every employees responsibility
Strives to meet Thruways published performance metrics for the organization including but not limited to: inventory turns, inventory on hand, on time performance and parts per million
REQUIRED COMMUNICATION SKILLS
This individual must possess a positive attitude and excellent communication skills that will allow for constant interaction with a cross section of Thruway staff and functions from various departments.
Excellent listening and reading comprehension skills
Attention to detail and accuracy
Be a great team player that proactively helps others as needed
KNOWLEDGE, SKILLS & ABILITIES
Self-starter with outgoing personality, positive attitude, and great interpersonal skills.
Proficient use Microsoft Office suite: word and excel
Skilled at working thru conflict constructively
Excellent time management and ability to multitask
Proficient understanding of customers portal systems
Meticulous attention to detail
Maintains professional demeanor and appearance at all times
Proficient knowledge of manufacturing environments and Electro/Mechanical hardware
Proficient understanding of all required Work Instruction, Procedures and the Quality Manual related to job functions. Offers suggestions for improvement to Management.
Possession of Valid Drivers License
WORK ENVIRONMENT
Occasional travel to other branches, suppliers and training
Multi-tasking fast paced environment
Sitting 80% of time, standing and movement 20% of time
Job Type: Full-time
Schedule: Mon-Fri, 8:00 AM-4:30 PM
Location: Buffalo, NY (On-Site)
Thruway Fasteners, Inc. offers a comprehensive benefit program for eligible employees including; medical, dental, vision, life insurance, disability plans, accident protection, critical illness, legal shield/ID shield plans, Paid Time Off, Paid Holidays, and 401k retirement plan with employer match.
Thruway Fasteners, Inc. is an Equal Opportunity Employer committed to engaging a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The chosen candidate must successfully pass pre-employment background check and drug screen.
Customer Service - Donor Support Technician
Posted 2 days ago
Job Viewed
Job Description
The OpportunityResponsible for preparing the donor, donor area and equipment for the pheresis processors.You will report to the Assistant Center Manager.The RolePrepares the autopheresis machine for the pheresis process.Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.Disconnect the donor when the process is complete.Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.Alerts Group Leader or Supervisor of donor flow issues.Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated with hyper immune programs at the center if applicable.Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.Maintain confidentiality of all personnel, donor and center information.May be cross-trained in other areas to meet the needs of the business.Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.Perform job-related duties as assigned.The expected base salary range for this position at hiring is $15.20 - $16.50. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.Your skills and experienceEducationHigh school diploma or equivalent requiredExperienceMinimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experienceWill perform basic math calculationsWorking Conditions (physical & mental requirements)Understand, remember and apply oral and/or written instructionsUnderstand and follow basic instructions and guidelinesMust be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 poundsFast paced environment with frequent interruptionsFrequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areasRequired to work overtime and extended hours to support center operational needsOur BenefitsCSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit CSLPlasmaCSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks,with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary ofCSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company,CSL,headquartered in Melbourne, Australia, employs 32,000 people.We want CSL to reflect the world around usAt CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.Do work that matters at CSL Plasma!
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Customer Service - Donor Support Technician
Posted 1 day ago
Job Viewed
Job Description
Responsible for preparing the donor, donor area, and equipment for the pheresis processors. You will report to the Assistant Center Manager.
The Role- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains a clean, efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor, and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Performs job-related duties as assigned.
Education
High school diploma or equivalent required
Experience
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Will perform basic math calculations
- Understand, remember, and apply oral and/or written instructions
- Understand and follow basic instructions and guidelines
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of time
- Reach, bend, kneel, and have a high level of manual dexterity
- Occasionally be required to lift and carry up to 25 pounds
- Fast paced environment with frequent interruptions
- Frequently exposed to hazardous chemicals, extreme temperatures, and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
- Required to work overtime and extended hours to support center operational needs
For more information on CSL Plasma benefits, visit
About CSL PlasmaCSL Plasma operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe, and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people.
We want CSL to reflect the world around us
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.
Do Work That Matters at CSL Plasma!