219 Technical Support jobs in Columbia

**Kadiak, LLC,** a Koniag Government Company is seeking a Technical Support Specialist III with Top-Secret clearance to support Kadiak and our government customer in Washington, DC.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
+ Manage user roles, access permissions, and system settings within the CLC 360 Reference Application.
+ Serve as the primary technical contact for end users, resolving issues or escalating them to development teams as needed
+ Monitor support channels (e.g., Teams, email, ticketing systems) and ensure timely responses to user inquiries
+ Conduct regular data audits to maintain the accuracy and integrity of system records
+ Track system usage and gather user feedback to recommend enhancements and process improvements
+ Assist end users with minor IT issues, such as basic troubleshooting, software installations, and peripheral device support
+ Provide support to other IT staff members, helping resolve minor to mid-level technical problems across systems and applications
+ Assist with documenting IT support procedures and best practices to improve team knowledge sharing
+ Develop and maintain user guides, training materials, system documentation, and knowledge base articles
+ Lead onboarding sessions and provide live or recorded training for various user groups, including HR staff, administrators, and leadership
**Requirements:**
+ Bachelor's degree or Graduate degree in any field
+ State Department experience preferred
+ Able to be available for overseas travel
+ Able to work effectively with high-ranking officials of the State Department, other government agencies, and foreign governments
+ Have a strong understanding of the paper process at the State Department and other State Department procedures, such as travel planning and execution
+ Be able to communicate effectively both verbally and in writing
+ Top-Secret Clearance required
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Technical IT Support Specialist**
**Pay Type** **Salary**

Our client is seeking an experienced and dynamic Technical Support Manager to lead their customer service and helpdesk operations in Washington, D.C., US . This role operates on a hybrid schedule, offering a blend of in-office and remote work. You will be responsible for overseeing the daily operations of the technical support team, ensuring timely and effective resolution of customer issues, and maintaining high levels of customer satisfaction. Your duties will include managing support queues, troubleshooting complex technical problems, developing support documentation and knowledge bases, and implementing process improvements to enhance efficiency and service quality. You will also be responsible for hiring, training, and mentoring support staff, setting performance goals, and conducting regular performance reviews. The ideal candidate will have a strong technical background, with a deep understanding of IT systems, networks, and common software applications. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. You should possess excellent leadership, problem-solving, and communication skills, with the ability to manage stressful situations and motivate a team. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support or a related role, with at least 2 years in a supervisory or managerial capacity, is required. Certifications such as ITIL or CompTIA A+ are a plus. We are looking for an individual who is passionate about customer service and dedicated to building a world-class support organization. This hybrid role provides a great opportunity to influence customer experience in our nation's capital.

Our client is seeking a dedicated and experienced Technical Support Lead to manage their fully remote customer service and helpdesk operations. This crucial role involves leading a team of support specialists, ensuring exceptional customer satisfaction, and resolving complex technical issues for a diverse user base. You will be responsible for establishing support protocols, training team members, and acting as a point of escalation for challenging inquiries. This is an ideal opportunity for a motivated leader passionate about delivering outstanding technical support in a fully remote environment, servicing clients associated with **Washington, D.C., US**.

Responsibilities:

• Lead, mentor, and manage a remote team of technical support specialists, fostering a collaborative and high-performance culture.
• Oversee the daily operations of the helpdesk, ensuring timely and effective resolution of customer technical issues.
• Develop and implement efficient support processes, procedures, and knowledge base articles.
• Act as a primary escalation point for complex technical problems, providing in-depth troubleshooting and solutions.
• Monitor support queue performance and ensure Service Level Agreements (SLAs) are consistently met or exceeded.
• Train new support staff on products, systems, and customer service best practices.
• Analyze support trends and identify recurring issues, providing feedback to product and development teams for continuous improvement.
• Manage support tools and platforms, ensuring optimal configuration and usage.
• Conduct regular performance reviews and provide ongoing feedback and coaching to team members.
• Contribute to the development of customer self-service resources.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support or customer service, with at least 2 years in a lead or supervisory role.
• Proven experience managing a remote support team.
• In-depth knowledge of troubleshooting hardware, software, and network issues.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced remote environment.
• Technical certifications (e.g., CompTIA A+, Network+) are a plus.

This is a full-time, fully remote position offering a competitive salary, comprehensive benefits, and the opportunity to lead a talented support team. If you are a results-oriented leader passionate about technology and customer success, we encourage you to apply.

Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their established team in Baltimore, Maryland, US . This role is critical in ensuring our users receive timely and effective assistance with our diverse range of software products and services. You will be the first point of contact for technical issues, diagnosing and resolving problems through various channels, including phone, email, and ticketing systems. The ideal candidate possesses exceptional troubleshooting skills, a deep understanding of common technical issues, and the ability to communicate complex solutions in a clear and concise manner. Responsibilities include logging and tracking support requests, escalating issues to higher-level support or development teams when necessary, and contributing to the knowledge base by documenting solutions and creating FAQs. You will also be responsible for providing training and guidance to end-users, ensuring they can effectively utilize our offerings. Proactive customer engagement and a commitment to providing an outstanding support experience are paramount. This position requires a meticulous approach to problem-solving, strong organizational skills, and the ability to manage multiple priorities in a busy environment. You will work closely with product development and quality assurance teams to provide feedback on user issues and identify areas for improvement. A passion for technology and a genuine desire to help others succeed are essential for this role. Join our team and be the bridge between our users and our cutting-edge solutions.
Responsibilities:

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to senior support staff or appropriate teams.
• Document all support interactions and resolutions in a ticketing system.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Assist users with product setup, configuration, and troubleshooting.
• Identify trends in support requests and provide feedback to product teams.
• Conduct remote troubleshooting sessions with users.
• Ensure customer satisfaction by providing prompt and effective solutions.
• Stay up-to-date with product updates and new features.

Job Type

Full-time

Description

Overview

Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit

About the Role

We are seeking a Project Manager to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.

This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.

Responsibilities

Program Oversight & Staff Management

• Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
• Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
• Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
• Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.

Operational Management

• Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
• Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
• Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
• Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.

Process & Methodology

• Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
• Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
• Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.

Customer Engagement & Communication

• Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
• Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
• Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.

Compliance & Security

• Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
• Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.

Additional Duties

• Participate in customer IT initiatives and special projects as assigned.
• Provide input on technology upgrades, IT process improvements, and cost-saving strategies.

Requirements

Required Experience and Skills

• 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
• Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
• Strong understanding of ITIL, Agile, and service desk best practices.
• Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
• Experience with device deployment, endpoint management, and enterprise software support.
• Proven ability to manage staff augmentation, subcontractors, and partner networks.
• Strong communication, leadership, and problem-solving skills.
• Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Previous experience supporting federal government agency IT operations preferred.
• Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
• Experience managing IT support during high-demand transition periods preferred.

Education and Training

• Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
• PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.

Physical Requirements

• Candidates must reside in or within daily commuting distance of Washington, D.C.
• Must be willing and able to travel an estimated 25% of time within the U.S.
• Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.

Pay Range

The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.

Benefits Information

Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.

Who We Are

Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.

Our Commitment to Non-Discrimination

Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.

If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

Notice on Candidate AI Usage

Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at

To apply for this position, visit:

Project Manager - Technical Support Services/Help Desk

WFH Flexible-Washington, DC (

Job Type

Full-time

Description

Overview

Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit

About the Role

We are seeking a Project Manager to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.

This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.

Responsibilities

Program Oversight & Staff Management

• Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).

• Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.

• Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).

• Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.

Operational Management

• Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.

• Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.

• Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.

• Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.

Process & Methodology

• Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.

• Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.

• Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.

Customer Engagement & Communication

• Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.

• Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.

• Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.

Compliance & Security

• Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.

• Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.

Additional Duties

• Participate in customer IT initiatives and special projects as assigned.

• Provide input on technology upgrades, IT process improvements, and cost-saving strategies.

Requirements

Required Experience and Skills

• 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.

• Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).

• Strong understanding of ITIL, Agile, and service desk best practices.

• Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.

• Experience with device deployment, endpoint management, and enterprise software support.

• Proven ability to manage staff augmentation, subcontractors, and partner networks.

• Strong communication, leadership, and problem-solving skills.

• Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Previous experience supporting federal government agency IT operations preferred.

• Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.

• Experience managing IT support during high-demand transition periods preferred.

Education and Training

• Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).

• PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.

Physical Requirements

• Candidates must reside in or within daily commuting distance of Washington, D.C.

• Must be willing and able to travel an estimated 25% of time within the U.S.

• Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.

Pay Range

The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.

Benefits Information

Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.

Who We Are

Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.

Our Commitment to Non-Discrimination

Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.

If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

Notice on Candidate AI Usage

Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at

To apply for this position, visit:

Project Manager - Technical Support Services/Help Desk
WFH Flexible-Washington, DC ( Type
Full-time
Description
**Overview**
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit the Role**
We are seeking a **Project Manager** to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
**Responsibilities**
**Program Oversight & Staff Management**
+ Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
+ Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
+ Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
+ Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
**Operational Management**
+ Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
+ Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
+ Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
+ Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
**Process & Methodology**
+ Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
+ Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
+ Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
**Customer Engagement & Communication**
+ Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
+ Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
+ Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
**Compliance & Security**
+ Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
+ Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
**Additional Duties**
+ Participate in customer IT initiatives and special projects as assigned.
+ Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Requirements
**Required Experience and Skills**
+ 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
+ Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
+ Strong understanding of ITIL, Agile, and service desk best practices.
+ Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
+ Experience with device deployment, endpoint management, and enterprise software support.
+ Proven ability to manage staff augmentation, subcontractors, and partner networks.
+ Strong communication, leadership, and problem-solving skills.
+ Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
+ Previous experience supporting federal government agency IT operations preferred.
+ Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
+ Experience managing IT support during high-demand transition periods preferred.
**Education and Training**
+ Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
+ PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
**Physical Requirements**
+ Candidates must reside in or within daily commuting distance of Washington, D.C.
+ Must be willing and able to travel an estimated 25% of time within the U.S.
+ Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
**Pay Range**
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
**Benefits Information**
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
**Who We Are**
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
**Our Commitment to Non-Discrimination**
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
**Notice on Candidate AI Usage**
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
**To apply for this position, visit:**

At DDC we provide public affairs solutions that enable our clients to identify, manage and communicate with their political assets and advocates. Through our unique blend of professional services and technology solutions, we establish rich connections with targeted audiences and empower our clients to build the relationships necessary to win on their public policy campaigns.
**About the role:**
As a **Technical Support Specialist** , you will support our user community and their usage of our proprietary software and web-based applications. We are looking for a Contractor that will take on the initial customer inquiry, interacts with our users directly and provides troubleshooting, triage, and technical support to our customers. You will be responsible for supporting all clients' technical needs and issue resolution. Sound technical understanding and applied knowledge of DDC's front-end applications, packaged solutions and associated processes will be leveraged into meeting the responsibilities outlined below, with the goal of providing exemplary support to the client's operational needs.
**What you'll be doing:**
+ Primary telephone, email and ticketing technical support response for customers and internal resources.
+ Conducts initial triage and troubleshooting to confirm and help resolve technical issues with proprietary applications and escalates appropriate cases as necessary.
+ Provides customer guidance and training on use and functionality of various services and applications provided by the company.
+ Create and troubleshoot client email communications and web-based content using HTML and various HTML and graphic editors.
+ Track all telephone and email cases in CRM database.
+ Keeps customers informed of their open tickets.
**About you:**
+ Someone with a positive attitude, enthusiastic about technology and imaginative in their approach
+ Excellent problem solving and analytical skills with high attention to details and good follow-through
+ Knowledge of web-based technologies; including but not isolated to understanding web-based technologies, relational databases, and content management systems.
+ Ability to multi-task and prioritize in a very fluid and changing environment
+ Customer focused and dedicated to delivering Service Excellence.
+ Excellent communication skills (both verbal and written)
+ A qualified candidate would be self-motivated, a good communicator, eager to learn, interpersonal, tech savvy, multi-tasker, adaptable, able to meet deadlines, a problem-solver, and possess exceptional time management skills.
+ Excellent problem-solving skills with high attention to detail and strong follow-through.
+ Customer focused and dedicated to delivering technical, strategy-based business solutions
**Additional Details:**
+ Employment type: Contractor
+ Hourly salary: $30/hr.
+ Term: Through December 31, 2025 with the possibility to extend the agreement or convert to a full-time position, depending on the Contractor's performance and the needs of the Company at that time.
+ Benefits (Medical, Dental, Vision) available upon full-time conversion.
Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. Employees from diverse or underrepresented backgrounds are encouraged to apply.
DDC Public Affairs is part of the Omnicom Public Relations Group, a division of Omnicom Group Inc. and is committed to equal employment opportunity and affirmative action. DDC Public Affairs does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where DDC Public Affairs does business. Our policy is to employ, advance, and reasonably accommodate all qualified employees and applicants. Any person who feels that he or she has been subjected to discrimination should immediately report the matter to Talent Development or to a supervisor.
Any reported incident will be investigated. Retaliation against an employee or applicant who makes a good-faith claim of discrimination is prohibited. Employees and applicants may bring good-faith complaints, ask questions, and raise concerns without fear of reprisal or retaliation.