183 Technical Support jobs in New York

**A Snapshot of Your Day**
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
**How You'll Make an Impact**
+ Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
+ Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
+ Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
+ Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
+ Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
+ Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
**What You Bring**
+ Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
+ Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
+ Rotating equipment product knowledge and familiarity with the product design.
+ Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
+ Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
+ Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
**Transformationof Industry**
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
**Who is Siemens Energy?**
At
Siemens Energy, we are more than just an energy technology company. With ~100,000
dedicated employees in more than 90 countries, we develop the energy systems of
the future, ensuring that the growing energy demand of the global community is
met reliably and sustainably. The technologies created in our research
departments and factories drive the energy transition and provide the base for
one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and
affordable energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search for people
who will support our focus on decarbonization, new technologies, and energy
transformation.
Find
out how you can make a difference at Siemens Energy: Career growth and development opportunities
+ Supportive work culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Benefits At Energy ( . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a **Customer Service Associate** to work at a premier pharmaceutical client in Rochester, NY. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
**Salary/Pay Rate/Compensation:**
$17 per hour
**Why you should apply to be a Customer Service Associate:**
- Enjoy a **hybrid** work environment - in-office Monday to Wednesday.
- Benefit from a l **ong-term** contract that provides stability and growth opportunities.
- Work within a supportive team culture that values dedicated teamwork and collaboration.
- Gain experience in the pharmaceutical industry with a reputable client known for its commitment to quality service.
**What's a typical day as a Customer Service Associate? You'll be** :
- Managing order processing via email, fax, telephone, and electronic systems with accuracy and speed for small to medium-sized direct trading partners.
- Monitoring open order reports to ensure orders have cleared through to physical distribution and resolving any issues as required.
- Responding to and resolving standard customer inquiries and requests received via telephone, email, mail, and fax in a timely and efficient manner, including product information, ordering, order status, cancellation, tracking information, and billing requests.
**This job might be an outstanding fit if you:**
- Hold a high school diploma
- Ability to speak French (preferred)
- 2 years of customer service and order entry experience.
- Have a basic understanding of customer service operations and possess good communication skills.
- Value teamwork and have a strong desire to contribute positively to a team environment.
- Exhibit dependable and consistent attendance, along with data entry skills and basic accounting and Excel proficiency.
- Are self-motivated with a positive, proactive attitude and have an eagerness and capacity to learn.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Associate today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

Job Duties and Responsibilities

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

What’s in it for You:

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

Paid Training You’ll Get:

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

Skills, Experience and Requirements

What You’ll Need:

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather
• Adaptability : Handle changes and unexpected tasks with ease

Salary Ranges

Compensation: $17.75 Hour
Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

Job Duties and Responsibilities

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

What’s in it for You:

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

Paid Training You’ll Get:

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

Skills, Experience and Requirements

What You’ll Need:

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather
• Adaptability : Handle changes and unexpected tasks with ease

Salary Ranges

Compensation: $22.50 Hour
Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

This will be posted for a minimum of 3 days or until the position is filled.

Job Description:

Saab, Inc. is seeking experienced Field Engineers with a technical background and experience in operating, maintaining, troubleshooting, and/or repairing Air and Missile Defense, Command and Control (C2), or other advanced weapons systems. This hands-on role requires extensive short notice travel, with some assignments exceeding two months at a time. Candidates must be able to work effectively in demanding operational settings, both independently and in a team environment.

The ideal candidate possesses strong technical problem-solving skills, a desire to help others, and is comfortable training customers in both formal and on-the-job settings. Experience in a Military Occupational Specialty (MOS) or Air Force Specialty Code (AFSC) supporting advanced weapons systems such as: 14X, 1CX, 1D7, 1Z3, 2171, 2848, 2887, or Fire Controlman.This position offers the opportunity to work with cutting-edge defense technologies and contribute directly to mission success.

Responsibilities include :

• Diagnose, troubleshoot, repair, and debug complex systems utilizing manuals, schematics, and reach back support for various electro/mechanical issues that may arise within the system.

• Troubleshoot and resolve complex issues independently or in collaboration with others.

• Report design, reliability, and maintenance problems or bugs to design/software engineering teams.

• Act as the main interface with customers while on-site.

• Support other company functions, such as customer installation and training.

• Deliver training to customers on operations and maintenance of Saab products.

Compensation Range: $70,200 - $87,800

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Skills and Experience:

• High School Diploma, or BA/BS degree in an engineering discipline is preferred.

• 2+ years of experience in a related field OR 4+ years of relevant military service as an Air Defense or Battle Management system operator/maintainer.

• Must have an active U.S. DoD SECRET Clearance or have previously held one.

• Ability to lift, remove, and replace components weighing up to 50 pounds.

Desired Skills and Experience:

• Experience in operating, maintaining, troubleshooting, and/or repairing complex weapons and/or command and control systems.

• Ability to perform preventive and corrective maintenance actions in accordance with established procedures.

• Skilled at identifying, developing, and executing troubleshooting or maintenance actions that exceed the scope of written procedures.

• Strong problem-solving and analytical skills to diagnose and repair radar components, hardware, and operating systems.

• Proficiency in using common diagnostic test equipment, including digital multimeters (DMMs) and oscilloscopes.

• Ability to recognize performance degradation and provide actionable recommendations to restore or improve system efficiency.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

• Medical, vision and dental insurance for employees and dependents

• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

• 401(k) with immediate vesting on employer match

• Tuition assistance

• Student loan assistance

• Wellness account, Care.com subscription and employee assistance programs

• Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Job DescriptionJob Description

JOB SUMMARY:

Provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems. Provides a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Works under the direction of Senior Technology Support Analyst, Technology Support Supervisor and Technology Manager.

ESSENTIAL FUNCTIONS:

• Responds to local and central telephone helpline, support tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.

• Provides application support for both local installations and Citrix-based applications.

• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.

• Provides assistance and advice on technology allowance purchases for attorneys.

• Provides support, troubleshooting and repair for laptops and desktops.

• Assists with remote site access.

• Assists with Firm's audio visual set up requirements.

• Assists with off site technology set ups as required.

• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.

• Supports all personnel adds, moves and changes.

• Services, documents and provides loaner equipment in accordance with Firm policies.

• Maintains accurate inventory records.

• Establishes and maintains effective working relationships with clients, attorneys and business services professionals .

• Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.

• Helps to maintain Firm policies and procedures in relation to computer technology.

• Provides basic induction training on technology systems, mobile device usage and basic software usage.

• Provides software training based upon modules created by the global training department.

• Regular and reliable physical presence to (ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software).

• Provides a consistent and high level of customer service.

• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.

• Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.

• Manages Firm resources responsibly.

• Complies with and understands Firm operation, policies and procedures.

• Performs other related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES AND OTHER JOB-RELATED COMPETENCES:

• Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac

• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems

• Ability to maintain continuous concentration, alertness and attention to detail

• Basic understanding of hardware and software used for building security systems

• Strong customer service skills

• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems

• Demonstrates effective interpersonal and communication skills, both verbally and in writing

• Ability to handle multiple projects and shifting priorities

• Ability to handle sensitive matters and maintain confidentiality

• Ability to organize and prioritize work

• Ability to work well in a demanding and fast-paced environment

• Ability to work well independently as well as effectively within a team

• Flexibility to travel

• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent

• Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software

The Bel Group is a significant player in the food industry, recognized for its extensive range of dairy, fruit, and plant-based products, particularly branded cheeses. Our well-known brands, including The Laughing Cow, Kiri, Babybel, Boursin Nurishh, Pom'Potes, and GoGo squeeZ, contribute to our impressive sales, reaching 3.74 billion in 2024.

Are you looking for an opportunity to join a company that values strong brands and prioritizes consumer responsibility? If so, Bel is the place for you!

We seek bold, pragmatic, and determined individuals who are eager to participate in the transformation of an international agribusiness. Join us to unleash your talent and energy in fulfilling a sustainable company project!

#IWorkForAllForGood

Job Title: Technical Support Specialist

Reports to: IT US Squeeze Infrastructure Manager

Location: Grawn, TVC

Job Summary: The Technical Support Specialist will provide essential user support in our plant, managing Level 1 tickets and assisting with various projects alongside project managers.

Key Responsibilities:

• Manage technical services for production and operations.
• Install and repair computers with standardized applications and networking software, diagnosing and resolving operational issues.
• Set up and configure local area networks for data, voice, and video communications according to organizational standards.
• Oversee server systems and VoIP as per technical guidelines.
• Install, troubleshoot, and support various HP and Zebra printers.
• Install, troubleshoot, and support Axel (Thin Client) units.
• Create and maintain Standard Operating Procedures/Documentation.
• Deliver excellent customer service.
• Address user inquiries and explain the operation of network applications and equipment.
• Provide training and interaction with end-users regarding equipment, software, and processes.
• Manage issues from other sites (Toronto, NYC, Nampa, or BEL sites) as needed.
• Ensure effective ticket management for requests, incidents, and security topics.
• Maintain proper stock levels at the site.
• Ensure high-quality CMDB information for site data (IPAM, Computer, Software, equipment).
• Work towards compliance, conformity, and IT hygiene, including AD object management and computer updates.
• Maintain a quality backlog to meet defined service level agreements for service and incident resolution.
• Perform other duties as assigned.

Performance Metrics: Response and resolution times for all ITSD tickets, compliance dashboard, and hardware asset management statistics.

Position Requirements:

Education: Minimum of an Associate degree in IT or Computer Science.

Experience: Over 3 years of information systems experience, particularly in general help desk support. Manufacturing and food industry experience are advantageous but not essential.

Skills: Strong team player with quick learning abilities, organizational skills, and high motivation. Excellent written and verbal communication skills. Familiarity with Microsoft Office, Windows, Acrobat, and experience with Cisco switches/VoIP/Wi-Fi is desirable. Previous experience with Ivanti, Avaya IP Office / , or Ticket System ServiceNow is a plus. Awareness of security practices is highly valued. Ability to work independently in a matrix environment.

Physical & Travel Requirements: Must be able to work in standard office conditions and in a manufacturing environment, standing for extended periods. Ability to lift up to 40 lbs is required.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

As a Manager of Technical Support, you’ll lead a high-performing team responsible for resolving complex, high-impact customer cases across Airtable’s diverse user base. These cases span a range of product surfaces and technical depth—requiring advanced troubleshooting, product fluency, and sustained ownership.

You’ll drive day-to-day team operations, coach technical support specialists, and play a key role in improving workflows, efficiency, and customer outcomes. This is a hands-on leadership role: you’ll be expected to dig into the product, understand technical nuances, and guide your team through ambiguity. You’ll also partner cross-functionally to ensure systemic issues are addressed and product feedback loops stay strong.

This role reports to the Senior Manager, Technical Support and contributes to the broader maturity, quality, and scalability of our global support function.

What you'll do

• Manage and develop a team of Technical Support Specialists resolving advanced cases across multiple customer segments and product areas.

• Guide resolution strategies for complex issues, acting as an escalation point and ensuring clarity and quality in technical communication.

• Build deep product knowledge and coach your team toward the same—reviewing cases, sharing insights, and reinforcing best practices.

• Monitor performance through SLAs, CSAT, QA, and other operational metrics, and use that data to drive continuous improvement.

• Partner with Engineering, Product, and Customer Success teams to surface trends, close feedback loops, and improve internal processes.

• Champion and implement AI-powered workflows to enhance team efficiency and deliver faster, more consistent customer outcomes.

• Identify workflow gaps or inefficiencies and propose scalable solutions across tooling, process, or documentation.

• Contribute to a team culture grounded in ownership, technical excellence, and customer impact.

Who you are

• You have 5–7 years of experience in technical or customer support, including 2+ years of people management.

• You’re a hands-on leader who thrives in complexity and leads with curiosity, rigor, and clarity.

• You’ve supported technically complex products and are comfortable diving into product behavior, API workflows, or advanced configuration scenarios.

• You understand the mechanics of strong support operations—SLAs, escalation paths, tooling, and team metrics.

• You’re skilled at coaching others and enjoy developing technical depth within your team.

• You’re an effective communicator who can distill ambiguity into actionable plans and guidance.

• You care deeply about delivering high-quality customer experiences and building a team culture that values impact, learning, and accountability.

• You have an understanding of and interest in how AI can be leveraged across support workflows—both personally and at scale—to improve internal efficiency and deliver faster, more impactful customer experiences.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant ( .

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form ( and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable ( .

For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:

$119,000 — $68,900 USD

For all other work locations (including remote), the base salary range for this role is:

107,000 — $1 1,900 USD

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here ( .

Stay Safe from Job Scams

All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at Learn more about avoiding job scams here ( .

About us:

Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum efficiency and ease. Accessible directly from applications like Microsoft Office, Google Workspace and Salesforce, Templafy is trusted by more than 800 industry leading enterprises, including KPMG, IKEA, and BDO. Our platform simplifies document workflows and eliminates the complexity and risk associated with the content creation process.

Founded in Copenhagen, Denmark, in 2014, Templafy's success is built by our 60+ employee nationalities found at offices around the world. We believe that when people feel valued, heard, and empowered, they perform at their best-creating fulfillment for all. Our unique product and dedication to innovation, diversity, and excellence have raised over $200 million in funding from top investors like Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.

What we're looking for:

We are looking for a Technical Support Engineer to join our already skilled global team of 5 full-time Technical Support Engineers.

As a Technical Support Engineer, you will be responsible for providing daily enterprise support to our customers, partners and colleagues via screen sharing, email and chat. You will serve as an escalation point in support, troubleshooting highly complex issues and taking ownership of technical escalations, ensuring effective and efficient resolution without delay.

You will work closely but not exclusively with the customer organization, product managers and engineers, ensuring the effective resolution of reported technical issues, escalations.

Besides a strong technical foundation, you must communicate well, both written and verbally, operate independently and thrive in the intersection between Customer Support and Technology. To ensure support continuity, you may also be required to participate in on-call rotations to cover out-of-hours support.

It is expected for you to contribute with ideas, initiatives, and best practices to ensure the continued effectiveness and success of the support function with business requirements in mind as we continue to grow.

The role will expose you to SaaS technologies and environments in addition to growth opportunities personally as well as professionally.

Responsibilities:

• Daily enterprise support to our customers, partners and colleagues, ensuring SLAs are met or exceeded.
• Escalation point for colleagues and support cases which require additional attention.
• Incident handling in collaboration with site reliability engineers.
• Documenting recurring issues in the form of articles, ensuring continued, effective, and responsive support.
• Proactively contribute to the support team, helping shape support procedures and new ways of working.
• Participate in on-call rotations to cover out-of-hours support.

Requirements:

• Academic background in Computer Science, Information Technology, or a related field.
• 3+ years of relevant, enterprise SaaS for example, work experience.
• Understanding or experience in SSO technologies, MSI package installation, deployment via SCCM/Intune, Citrix/virtual machine environments, Public API and integrations, VSTO add-in and Web add-in, network analysis and the use of developer tools.
• Confidently navigate Windows and Mac operating systems where Microsoft Office is installed.
• Strong service-minded approach, who defaults to a customer-centric way of operating.
• Detail-oriented, adaptable and natural team player.
• Exceptional problem-solving skills, identifying and solving issues quickly and efficiently while delivering an exceptional customer experience.
• Positive mindset, detail attentive and able to continuously learn.
• Fluency in English - other languages are a plus.

Beneficial:

• Understanding HTML, XML, JS, C#, log files.
• Certification or theoretical understanding of Microsoft Azure.
• Certification or theoretical understanding in ITIL, ITSM.
• Knowledge of software development and working within Azure DevOps.

Support software stack:

Below are some of the software and environments used in support.

Zendesk Support and Knowledge, Salesforce, Slack, Zoom, Snagit, Microsoft Office and Sharepoint, Microsoft Hyper-V, Microsoft Azure DevOps, Microsoft Azure for testing, PagerDuty.

Employee Benefits:

• Employee equity program
• Comprehensive health insurance
• Parental leave
• Commuter Benefits
• Unlimited time off
• 401K guideline
• Employee Assistance Program
• Company discount program
• Flexible work environment

At Templafy, we're all about building an inclusive culture where talented people come together to spark creativity in a dynamic, collaborative space. Strong relationships and teamwork are at the core of everything we do, and with our flat structure, everyone's ideas count regardless of your role or experience.

We're big on social events that foster connection and build a diverse, empowering community. From celebrating milestones to participating in employee resource groups or eating lunch together, we create space for meaningful team bonding.

Our mission goes beyond just building a product; we're shaping the future, and we'd love for you to be a part of this epic journey with us.

Compensation

Base Salary:$00,000- 135,000 annually. Exact compensation may vary based on skills, experience, and location.

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.