193 Technology jobs in Stafford

Job Description

The IT Manager provides strategic and hands-on leadership for all information-technology operations supporting International SOS Government Medical Services, Inc. with a single headquarters site and a geographically dispersed, largely remote employee base. The environment is anchored in a Microsoft 365 GCC High tenant, supplemented by on-premises networking, FedRAMP-authorized SaaS platforms, and limited Azure Government IaaS workloads.

The role balances day-to-day service delivery (help desk, infrastructure, security, and compliance) with longer-term technology road-mapping and budget stewardship to ensure the organization meets mission, contractual, and regulatory obligations.

Key Responsibilities:

• Develop and execute a 3-year IT roadmap aligned to corporate objectives, CMMC 2.0 and NIST SP 800-171 compliance.
• Prepare and manage the annual IT operating and capital budgets; track ROI and total cost of ownership for cloud services and hardware refresh cycles.
• Serve as tenant Global Administrator; configure and maintain Exchange Online, SharePoint Online, Teams, and Entra ID (Azure AD).
• Implement Conditional Access, MFA, PIM, sensitivity labels, retention policies, eDiscovery, DLP, and Advanced Audit.
• Oversee Intune endpoint management (Windows 10/11, iOS/iPadOS, Android, macOS) for on-prem and remote users.
• Assist in the maintaining of the System Security Plan (SSP), Plan of Action & Milestones (POA&M), and continuous monitoring activities for DFARS , CMMC Level 2, and ITAR data handling.
• Lead incident response, vulnerability management, and periodic penetration tests; coordinate with the Facility Security Officer (FSO) on insider-threat and reporting requirements.
• Manage Microsoft Sentinel (or equivalent SIEM) for log aggregation and correlation.
• Maintain HQ local-area network (firewalls, SD-WAN, switching, Wi-Fi, VoIP) and site-to-site VPN or ExpressRoute connectivity to GCC High.
• Administer DNS, DHCP, and certificate services in an Azure Gov configuration.
• Establish and test disaster-recovery and business-continuity plans, leveraging Azure Site Recovery and Microsoft 365 backups.
• Deploy self-service knowledge articles and automated onboarding/off-boarding workflows (e.g., Power Automate, Entra ID identity lifecycle).
• Evaluate, select, and manage FedRAMP Moderate/High authorized SaaS and IaaS providers; negotiate renewals and ensure data-processing addenda meet U.S. Government flow-down clauses.
• Produce SOPs, network diagrams, configuration baselines, and executive dashboards.
• Deliver user-friendly security-awareness and M365 productivity training to maximize adoption and reduce risk.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications:
Qualifications

**Education & Experience Required: **

• Bachelor's degree in computer science, Information Systems, or a related field (or equivalent experience).
• 8 + years of progressive IT experience, including 3 + years managing small to mid-sized technical teams.
• 5 + years administering Microsoft 365 (with at least 2 years in a GCC High or DoD tenant).

Technical Expertise Required:

• Deep knowledge of Microsoft 365 security/compliance controls, Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive, Teams, Intune, and PowerShell automation.
• Hands-on experience with NIST SP 800-171, DFARS, FedRAMP, and CMMC 2.0 frameworks.
• Strong grasp of modern networking (firewalls, SD-WAN, SASE, Zero Trust), Windows Server/Active Directory, and virtualization (VMware or Hyper-V).

Certifications Required:

• Microsoft: MS-102 (Microsoft 365 Administrator), SC-300 (Identity & Access Administrator), AZ-500 (Azure Security Engineer), or MS-700 (Teams Admin).
• Security +: CEH, CISSP, or equivalent DoD 8570 IAT Level II/III certification.
• ITIL v4 Foundation.

**Clearance & Citizenship Required: **

• U.S. citizenship required by contractual government regulations.
• Active Secret clearance (or ability to obtain within 6 months).

Preferred Qualifications:

• Top Secret or TS/SCI clearance.
• Experience deploying or operating in Azure Government or AWS GovCloud (FedRAMP High).
• Expertise with Palo Alto Networks, Cisco, or Fortinet products.
• Scripting proficiency (PowerShell, Python) for automation and compliance reporting.
• Project Management Professional (PMP) certification.

Physical and Travel Requirements:

• Ability to lift up to 40 lbs. for hardware moves/installs.
• Occasional travel (≤ 15%) to client or data-center locations and industry conferences.

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$60,000.00/yr - $0,000.00/yr

Direct message the job poster from The Phoenix Group

Responsibilities:

• Provide first-line technical support firm-wide via phone, email, and in-person at the Boston office for all hardware, software, application, and network issues.
• Troubleshoot and resolve complex IT issues, including computers, peripherals, and audio/visual equipment.
• Communicate technical issues clearly to both technical and non-technical audiences.
• Maintain inventory of Boston-based equipment, spare devices, and items requiring repair.
• Support and troubleshoot audio/video conferences with internal and external participants, resolving connectivity and quality issues.
• Quickly learn new systems, upgrades, and firm-specific applications; assist in documenting and resolving user issues.
• Handle all support calls through the Unified Call Center, track requests in the call system, and provide regular updates to users.
• Conduct root cause analysis for recurring issues and document solutions for future reference.
• Gather technical details before escalating issues to higher-level support teams.
• Take on additional responsibilities as needed to meet departmental or organizational needs.

Qualifications:

• Bachelors degree or equivalent IT experience (24 years); legal or law firm experience preferred.
• Exceptional customer service skills, with a focus on supporting legal professionals and staff.
• Strong communication and interpersonal abilities, both written and verbal, with a professional phone presence.
• Highly organized with the ability to multitask effectively.
• Expertise in Microsoft 365 (Word, Excel, PowerPoint, Access, Outlook), Windows 10, Citrix, VPN, and iManage/NetDocuments.
• Experience with video conferencing and collaboration tools like Webex, Microsoft Teams, and Zoom.
• Solid understanding of PC hardware, printers, and Windows 10 diagnostic tools.
• Flexible to work overtime, participate in on-call rotations, and contribute to IT projects.
• Microsoft certifications are a plus.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Law Practice

Referrals increase your chances of interviewing at The Phoenix Group by 2x

Medical insurance

Vision insurance

401(k)

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Houston, TX 65,000.00- 80,000.00 6 days ago

Houston, TX 50,000.00- 65,000.00 1 month ago

Houston, TX 35,500.00- 124,000.00 4 weeks ago

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Job DescriptionJob DescriptionJob Description

David Weekley Homes is seeking a hands-on Manager of Information Technology focusing on IT infrastructure to include Azure, Meraki, Microsoft technology stack, backups, Etc.  Additional experience in Security, PenTesting, patch management would be ideal.

PRIMARY RESPONSIBILITIES:

• IT Team Leadership: Direct and support the IT team by providing clear guidance, ongoing training, and mentorship to team members. Conduct regular performance evaluations and actively contribute to their professional growth and development.
• Strategic Leadership : Plan, develop, and implement mid-term IT strategies to support organizational growth and technological advancements. Create and execute a strategic operational plan that ensures consistent system uptime, robust security, and efficient day-to-day IT operations across the organization.
• Oversee IT Infrastructure: Manage and maintain all aspects of IT systems—including servers, networks, hardware, and cloud platforms—ensuring optimal performance, reliability, and security across the organization. Lead the end-to-end execution of IT projects, including the evaluation, selection, and deployment of new systems, software, and tools. Ensure timely delivery, alignment to budget, and organizational goals.
• Network and Systems Security : Safeguard the organization’s networks and systems by monitoring for vulnerabilities, managing firewalls, and enforcing robust security protocols. Develop and maintain disaster recovery plans to ensure business continuity
• Budget and Vendor Management : Oversee the development and administration of the IT budget, ensuring efficient and cost-effective allocation of resources. Build and maintain strong relationships with external vendors, managing contracts and service-level agreements to meet organizational needs.
• Support and Troubleshooting : Provide ongoing technical support for team members, ensuring quick resolution of issues related to IT equipment, software, and network connectivity. Create and maintain documentation for common troubleshooting steps.
• System Upgrades and Implementations: Lead the end-to-end execution of IT projects, including the evaluation, selection, and deployment of new systems, software, and tools. Ensure timely delivery, alignment to budget, and organizational goals.
• Data Backup and Recovery: Develop and manage comprehensive data backup and disaster recovery strategies to ensure the security, integrity, and recoverability of company data in the event of a system failure.
• Reporting and Documentation : Provide regular reports to leadership on IT operations, performance, and security incidents. Document all IT processes, systems, and policies.

Qualifications

• Minimum 5 years of practical experience in IT management, technical support, or a related role.
• Comprehensive knowledge of IT infrastructure, with expertise in networking, cloud platforms, and cybersecurity. Azure Cloud, Meraki Network, Microsoft stack.
• Strong leadership and communication abilities, capable of effectively managing teams and fostering cross-functional collaboration.
• Proven ability to develop and manage IT budgets, control costs, and maintain productive vendor relationships.
• Demonstrated success in leading IT teams and delivering complex technical projects from planning through execution.
• Skilled in utilizing modern IT tools and technologies, including cloud computing, virtualization, and next- solutions.
• Strong analytical mindset with a proactive approach to problem-solving and continuous improvement.

Additional Information

Work Location:  This position is based at our Houston headquarters, near I-10 Katy Freeway & 610 W. Loop N. Fwy.

Important Note:  We do not  offer sponsorship for work Visas.

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. 

We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals
• And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.

Job DescriptionJob DescriptionCompany Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

Position Overview

We are seeking a highly technical Manager of Information Technology (IT)  to lead and support all aspects of our IT operations in a fast-paced telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:
  • Servers (Windows/Linux), virtualization (VMware/Hyper-V)
  • Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
  • Corporate firewalls, switches, routers, and VPNs
  • Cloud services (AWS, Azure, or GCP) and hybrid environments
• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
• Lead annual compliance audits.
• Manage endpoint protection, MDM, MFA, and vulnerability management.
• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.
• Manage IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support contracts and service providers.
• Bring hands-on experience with hardware troubleshooting and system architecture.
• Possess proven abilities to research, evaluate, and recommend new technologies.

Qualifications

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s ).
• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
• Expertise in managing:
  • Windows Server, Linux, Active Directory, and Group Policies
  • Microsoft 365, Exchange Online, Intune, Azure AD
  • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
  • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Experience

• Prior experience in a telecom or managed services provider (MSP)  environment.
• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
• Strong problem-solving abilities with a customer-first mindset.
• Willingness to be on-call or provide support outside of business hours when needed.
• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Additional Information

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan  – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance  – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program  – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts  – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

Are you ready to make a significant impact on human spaceflight? We're looking for forward-thinking Information Technology Professionals (Multiple openings) to join our team in Houston, TX. The IT Professional role will be responsible for the review, analysis, and modification of programming systems while driving innovation and excellence across organization. This is more than just a job-it's an opportunity to shape the future of space exploration.

Responsibilities could include:

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support the company's or customer's application systems. Consults with users to identify current operating procedures and to clarify program objectives

• Develop computer system specifications that address customer requirements that fit with the organization's system architecture standards.

• Validate that security and privacy policies, procedures, and directives are followed

• Write documentation to describe program development, logic, coding, and corrections.

• Write manuals for users to describe installation and operating procedures while relying on extensive experience and judgment to plan and accomplish goals.

• Responsible for the solution of complex total systems problems.

• Functional areas could include:

• Systems Analysis

• Information Privacy and Security

• Computer Operator

• Database Administrator

• LAN Administrator

**This position is contingent upon award of contract**

Qualifications

• Multiple Levels and Openings Available:

• Level 1: BS/BA degree with 0-5 years.

• Level 2: BS/BA degree with 4-9 years or 0-2 with MS/MA degree.

• Level 3: BS/BA degree with 7-12 years or 3-5 with MS/MA degree or 0-2 years with PhD.

• Ability to obtain security clearance or background investigation as required.

• Must be familiar with commonly used concepts and practices within related disciplines

Preferred :

• Previous experience with NASA or DoD customers

• Previous experience in human spaceflight mission full life cycle activities

• Familiar with relational databases and client-server concepts

#JSCHSF

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Early Careers - Information Technology

About SLB

We are a global technology company, driving energy innovation for a balanced planet.

Together, we create amazing technology that unlocks access to energy for the benefit of all.

At SLB, we recognize that our innovation, creativity, and success stem from our

differences. We actively recruit people with a diverse range of backgrounds and cultivate a culture of inclusion

that unlocks the benefits of our diversity. We want to ensure that everyone feels a sense of belonging here and

we encourage, enable, and empower our people to foster inclusivity, build trust, and demonstrate respect for all

across the organization.

Global in outlook, local in practice - and with a united, shared passion for

discovering solutions, we hire talented, driven people and support them to succeed, personally and

professionally.

Our commercial and business teams ensure we're continuing to build an agile

organization that is ready to lead the future. You'll gain a truly unique insight into the energy industry and

what it takes to develop and maintain a globally leading business. You'll also learn how our commitment to doing

what's right, not what's easiest translates into our day-to-day business decisions that help us achieve our

ambition to become the best-run company in the world. That ambition and the determination to realize it creates

a working environment that will help you achieve your full potential, faster. See some of our opportunities

below (refer to minimum degree requirements for eligibility).

Job Description:

Being a technology leader means we rely on our Information Technology (IT) to not

just enable what we do, but to provide a platform that helps us do it even better. We're a data-driven

organization and joining us is your opportunity to understand how we get that information to the right people at

the right time. We operate a global IT infrastructure that connects our colleagues to customers and the cities

we're based into some of the most remote places on the planet where we operate. That means we're continually

being asked to find solutions to completely new challenges.

SLB is an equal employment opportunity employer. Qualified applicants are considered

without regard to race, color, religion, sex, national origin, age, disability, or other characteristics

protected by law.

• Explore Opportunities

• Information Technology

• Houston, TX

• Manager of Information Technology

Houston, TX

Manager of Information Technology

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Job Description

David Weekley Homes is seeking a hands-on Manager of Information Technology focusing on IT infrastructure to include Azure, Meraki, Microsoft technology stack, backups, Etc. Additional experience in Security, PenTesting, patch management would be ideal.

PRIMARY RESPONSIBILITIES:

• IT Team Leadership: Direct and support the IT team by providing clear guidance, ongoing training, and mentorship to team members. Conduct regular performance evaluations and actively contribute to their professional growth and development.

• Strategic Leadership: Plan, develop, and implement mid-term IT strategies to support organizational growth and technological advancements. Create and execute a strategic operational plan that ensures consistent system uptime, robust security, and efficient day-to-day IT operations across the organization.

• Oversee IT Infrastructure: Manage and maintain all aspects of IT systems—including servers, networks, hardware, and cloud platforms—ensuring optimal performance, reliability, and security across the organization. Lead the end-to-end execution of IT projects, including the evaluation, selection, and deployment of new systems, software, and tools. Ensure timely delivery, alignment to budget, and organizational goals.

• Network and Systems Security: Safeguard the organization’s networks and systems by monitoring for vulnerabilities, managing firewalls, and enforcing robust security protocols. Develop and maintain disaster recovery plans to ensure business continuity

• Budget and Vendor Management: Oversee the development and administration of the IT budget, ensuring efficient and cost-effective allocation of resources. Build and maintain strong relationships with external vendors, managing contracts and service-level agreements to meet organizational needs.

• Support and Troubleshooting: Provide ongoing technical support for team members, ensuring quick resolution of issues related to IT equipment, software, and network connectivity. Create and maintain documentation for common troubleshooting steps.

• System Upgrades and Implementations: Lead the end-to-end execution of IT projects, including the evaluation, selection, and deployment of new systems, software, and tools. Ensure timely delivery, alignment to budget, and organizational goals.

• Data Backup and Recovery: Develop and manage comprehensive data backup and disaster recovery strategies to ensure the security, integrity, and recoverability of company data in the event of a system failure.

• Reporting and Documentation: Provide regular reports to leadership on IT operations, performance, and security incidents. Document all IT processes, systems, and policies.

Qualifications

• Minimum 5 years of practical experience in IT management, technical support, or a related role.

• Comprehensive knowledge of IT infrastructure, with expertise in networking, cloud platforms, and cybersecurity. Azure Cloud, Meraki Network, Microsoft stack.

• Strong leadership and communication abilities, capable of effectively managing teams and fostering cross-functional collaboration.

• Proven ability to develop and manage IT budgets, control costs, and maintain productive vendor relationships.

• Demonstrated success in leading IT teams and delivering complex technical projects from planning through execution.

• Skilled in utilizing modern IT tools and technologies, including cloud computing, virtualization, and next-generation solutions.

• Strong analytical mindset with a proactive approach to problem-solving and continuous improvement.

Additional Information

Work Location: This position is based at our Houston headquarters, near I-10 Katy Freeway & 610 W. Loop N. Fwy.

Important Note: We do not offer sponsorship for work Visas.

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision

• 401k and discretionary 8% match

• Employee Stock Ownership Plan

• Profit Sharing

• Vacation, Paid Holidays, plus PTO

• New Home Discount for Team Member and Family

• College Scholarship Program

• Community Outreach

• Sabbaticals

• And more!

David Weekley Homes is an Equal Opportunity Employer ( , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.

• Manage service level agreements (SLAs), incident response, and escalations.

• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:

• Servers (Windows/Linux), virtualization (VMware/Hyper-V)

• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD

• Corporate firewalls, switches, routers, and VPNs

• Cloud services (AWS, Azure, or GCP) and hybrid environments

• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).

• Lead annual compliance audits.

• Manage endpoint protection, MDM, MFA, and vulnerability management.

• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).

• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.

• Manage IT budgets, procurement, licensing, and vendor relationships.

• Coordinate third-party support contracts and service providers.

• Bring hands-on experience with hardware troubleshooting and system architecture.

• Possess proven abilities to research, evaluate, and recommend new technologies.

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.

• Expertise in managing:

• Windows Server, Linux, Active Directory, and Group Policies

• Microsoft 365, Exchange Online, Intune, Azure AD

• Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions

• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)

• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)

• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.

• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).

• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.

• Strong problem-solving abilities with a customer-first mindset.

• Willingness to be on-call or provide support outside of business hours when needed.

• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.