14 Workforce Management jobs in Boise

Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Workforce Management Specialist- Real Time working remotely in United states, you'll be a part of bringing humanity to business. #experienceTTEC
**What You'll be Doing**
Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients' needs. You'll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
You'll report to the Workforce Manager. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
**During a Typical Day, You'll**
+ Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
+ Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
+ Forecast staffing and recommend headcounts on a day-to-day, short-term basis
+ Bring your time management and organizational skills to manage multiple, complex, on‐going tasks
**What You Bring to the Role**
+ 6 months or more data analysis experience
+ High school diploma or equivalent
+ Solution-oriented mindset
+ Understanding, interpreting, and manipulating data for reporting
+ Computer experience
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ And yes. a great compensation package
The anticipated range is $19-20. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
**Title:** _Real Time Specialist Workforce Management_
**Location:** _TX-Austin_
**Requisition ID:** _045Y2_

Provides expertise, guidance, consultation, facilitation, thought leadership, and problem-solving to the client and/or project team based on specialized deep expertise in one or more functional areas. Develops and analyzes high-level functional and cross-functional requirements. Serves as a liaison between clients and the project team, captures supplementary specifications not included in client requirements, and logs and tracks requirements to closure. Identifies resources required for each task. Provides technical and administrative direction for personnel performing on a task.
+ Provide expertise and solutions for a comprehensive implementation of UKG Workforce Management (WFM) solutions, including system configuration, data migration, integration, and testing.
+ Offer expert guidance and top-notch service on WFM best practices, aiding clients in optimizing their workforce management processes.
+ Collaborate effectively with cross-functional teams, including IT, and operations, to ensure seamless system integration and effective change management.
+ Analyze business processes, discuss critical business issues, and provide a consultative approach utilizing UKG WFM solutions.
+ Conduct system configuration based on business requirements and recommend process improvements.
+ Develop and maintain documentation for assessments and business requirements.
+ Think creatively to troubleshoot and resolve system issues, acting as the subject matter expert (SME) for UKG WFM.
+ Support the post-implementation phase by providing ongoing system support and optimization recommendations to clients.
+ Stay updated on the latest trends and updates within UKG solutions, workforce management, and industry best practices.
+ May perform business process design, development, and improvement.
+ May perform business development activities.
+ May lead a small team of Functional Analysts and advises/mentors developing staff, does not have direct management responsibility.
**Minimum Qualifications**
+ Bachelor's degree in Business, Information Technology, Human Resources, or a related field, or equivalent work experience.
+ In-depth knowledge of UKG WFM modules, such as scheduling, time and attendance, labor forecasting, and workforce optimization.
+ Proven success in implementing UKG WFM systems and providing client-facing consulting services.
+ 12+ years of relevant overall experience of which 5+ years of experience in workforce management consulting, including at least 3 years specifically working with UKG WFM solutions
**Other Job Specific Skills**
+ Expertise in many of the following solutions: WTK, WFM, WFS, ESS, WAM, ATK, WDM, SDM, and Paragon.
+ Knowledge of WIM processes, including workflows for troubleshooting purposes.
+ Conduct client engagements involving both client staff and internal teams; effectively interact and communicate directly with clients.
+ Demonstrate sufficient business knowledge to prioritize daily activities.
+ Assist in creating comprehensive presentations at the appropriate level of detail to explain business requirements and the technical solutions that support them.
+ Working knowledge of database design and business intelligence tools for investigation and problem-solving purposes.
+ Demonstrate the ability to assess and solve problems quickly.
+ Exhibit strong Excel-based skills, including data analysis and manipulation techniques to translate client data into system requirements.
+ Flexibility to work alternative hours, including evenings and weekends, when required based on project demands.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$114,900 - $140k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Are you passionate about turning data into actionable insights? Do you thrive on using your analytical skills to help teams achieve their goals? If so, we have the perfect opportunity for you!

We're looking for a Workforce Management Analyst (RTA)to join our Workforce Optimization team.In this role, you'll collaborate with Enrolment and Customer Engagement leadership to create templates and ad-hoc reports that provide valuable insights into team performance. You'll be a key contributor in transforming complex data into clear, actionable solutions that drive success across the organization.

About the Role

In this role, you will:

• Explore data from multiple sources to identify trends and relationships between variables.

• Conduct independent research and collaborate with internal stakeholders to support qualitative strategic projects.

• Use advanced Excel techniques, including Macros and formulas, to analyze large datasets and present findings to leaders.

• Visualize data through diagrams, graphs, and dashboards to create comprehensible insights.

• Involves monitoring and managing the real-time performance of agents to ensure they adhere to their schedules and meet service level agreements (SLAs)

• Define and build analytics requirements into core systems to ensure comprehensive metric tracking.

• Provide operational data insights to enhance business planning, process improvements, and decision-making.

• Create basic to advanced ad hoc reports and PowerPoint presentations for stakeholders.

• Participate in and lead projects related to large scale operational planning and scheduling.

• Collaborate with the Analytics team to ensure accurate and high-quality reporting.

• Perform multi-layered "What If" scenarios to assess the impact of business changes on volume, staffing, performance, and costs.

What You'll Bring

We're looking for a data-driven professional with:

• At least 2 years of experience in productivity and efficiency analysis.

• Industry experience in Healthcare, Finance, Education, Retail, or Call Center environments (preferred).

• Advanced expertise in Microsoft Excel (Macros, advanced formulas, and more).

• Experience working with CRMs like Salesforce.

• Familiarity with contact center systems such as Nice InContact, Amazon Connect, or Five9.

• Proficiency in Tableau, Power BI, SQL, Python, or JavaScript.

• Knowledge of Quality Assurance platforms (e.g., CalabrioOne) and qualitative analysis software (e.g., NVIVO, MXQDA).

• Strong skills in working with disparate data sets, data mining, and dashboard creation.

• Excellent oral, written, and interpersonal communication skills with the ability to tell compelling stories through data.

• Strong organizational and time management skills with a willingness to learn new technologies and methodologies.

Why Join Us?

• Be part of a collaborative and innovative team that supports client-facing departments with insights-driven analysis and tools.

• Gain experience working with cross-functional teams and advanced analytics technologies.

• Contribute to meaningful projects that improve organizational performance and enhance customer engagement.

If you're ready to leverage your analytical expertise and passion for problem-solving to make a tangible impact, we'd love to hear from you!

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $60,000 - $70,000

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through September 19, 2025. This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Job: Sales

Job Family: GO_TO_MARKET

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 20864

#location

Are you passionate about turning data into actionable insights? Do you thrive on using your analytical skills to help teams achieve their goals? If so, we have the perfect opportunity for you!
We're looking for a Workforce Management Analyst (RTA)to join our Workforce Optimization team.In this role, you'll collaborate with Enrolment and Customer Engagement leadership to create templates and ad-hoc reports that provide valuable insights into team performance. You'll be a key contributor in transforming complex data into clear, actionable solutions that drive success across the organization.
**About the Role**
In this role, you will:
+ Explore data from multiple sources to identify trends and relationships between variables.
+ Conduct independent research and collaborate with internal stakeholders to support qualitative strategic projects.
+ Use advanced Excel techniques, including Macros and formulas, to analyze large datasets and present findings to leaders.
+ Visualize data through diagrams, graphs, and dashboards to create comprehensible insights.
+ Involves monitoring and managing the real-time performance of agents to ensure they adhere to their schedules and meet service level agreements (SLAs)
+ Define and build analytics requirements into core systems to ensure comprehensive metric tracking.
+ Provide operational data insights to enhance business planning, process improvements, and decision-making.
+ Create basic to advanced ad hoc reports and PowerPoint presentations for stakeholders.
+ Participate in and lead projects related to large scale operational planning and scheduling.
+ Collaborate with the Analytics team to ensure accurate and high-quality reporting.
+ Perform multi-layered "What If" scenarios to assess the impact of business changes on volume, staffing, performance, and costs.
**What You'll Bring**
We're looking for a data-driven professional with:
+ At least 2 years of experience in productivity and efficiency analysis.
+ Industry experience in Healthcare, Finance, Education, Retail, or Call Center environments (preferred).
+ Advanced expertise in Microsoft Excel (Macros, advanced formulas, and more).
+ Experience working with CRMs like Salesforce.
+ Familiarity with contact center systems such as Nice InContact, Amazon Connect, or Five9.
+ Proficiency in Tableau, Power BI, SQL, Python, or JavaScript.
+ Knowledge of Quality Assurance platforms (e.g., CalabrioOne) and qualitative analysis software (e.g., NVIVO, MXQDA).
+ Strong skills in working with disparate data sets, data mining, and dashboard creation.
+ Excellent oral, written, and interpersonal communication skills with the ability to tell compelling stories through data.
+ Strong organizational and time management skills with a willingness to learn new technologies and methodologies.
**Why Join Us?**
+ Be part of a collaborative and innovative team that supports client-facing departments with insights-driven analysis and tools.
+ Gain experience working with cross-functional teams and advanced analytics technologies.
+ Contribute to meaningful projects that improve organizational performance and enhance customer engagement.
If you're ready to leverage your analytical expertise and passion for problem-solving to make a tangible impact, we'd love to hear from you!
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between **$60,000 - $70,000**
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through **September 19, 2025.** This window may be extended depending on business needs.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Sales
**Job Family:** GO_TO_MARKET
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20864
#location

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Senior Workforce Management Analyst - Remote in California

Job Description

The Senior Workforce Planning Analyst is responsible for analyzing, modeling and reporting for a multi-channel workflow queue movement environment.

Responsibilities

• Model, analyze and develop reports for Operations departments (i.e., volume, rate, and workload forecasting and trend analyses

• Lead the assessment and analysis of planning and workflow improvement, long range forecasting, budgeting and hiring plans and operational strategic planning initiatives

• Partner with department leaders to develop budget staffing requirements

• Develop employee, supervisor, department and Operations level production reporting

• Provide feedback, coaching and training to support Associate and Workforce Planning Analyst development

• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

• 5 years of work experience in data or statistical analysis in a production, call center or pharmacy environment

• Experience with Workforce planning software (IEX, VERINT, NICE)

• Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Ability to develop presentations for senior level management

• Ability to lead and direct department activities

Preferred Qualifications

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
Senior Workforce Management Analyst - Remote in California
**Job Description**
The Senior Workforce Planning Analyst is responsible for analyzing, modeling and reporting for a multi-channel workflow queue movement environment.
**Responsibilities**
+ Model, analyze and develop reports for Operations departments (i.e., volume, rate, and workload forecasting and trend analyses
+ Lead the assessment and analysis of planning and workflow improvement, long range forecasting, budgeting and hiring plans and operational strategic planning initiatives
+ Partner with department leaders to develop budget staffing requirements
+ Develop employee, supervisor, department and Operations level production reporting
+ Provide feedback, coaching and training to support Associate and Workforce Planning Analyst development
+ Other duties as assigned
**Minimum Qualifications**
+ Bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
+ 5 years of work experience in data or statistical analysis in a production, call center or pharmacy environment
+ Experience with Workforce planning software (IEX, VERINT, NICE)
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
Must be eligible to work in the United States without the need for work visa or residency sponsorship
**Additional Qualifications**
+ Ability to develop presentations for senior level management
+ Ability to lead and direct department activities
**Preferred Qualifications**
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   _
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.     
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
**Job Description** :
**_IGNITE_** _the leader within you_
At **Ryder** , our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_ . In this role, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!
**Work with America's Leader in Fleet Management and Operations.** Cutting-edge technology, competitive pay, passionate mentors, and a family-like environment that fosters an inclusive and equal-opportunity work environment that believes in its people.
You thought that was it? Take a look at a few of these: Ryder has most recently been named One of the Most Innovative Companies in America ( by **Fortune,** Top Women to Watch in Transportation ( by **Women in Trucking** , and One of the Most Trustworthy Companies in America ( by **Newsweek.**
Have we mentioned we value our people? Hear it from the people that work here!
- Day in the Life of a Ryder's Management Trainee ( Why Join the Ryder Team ( Why Ryder's world is _Ever Better_
**JOB SUMMARY**
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the incumbent to work cross-functionally across Operations, Asset Management, B2B Sales, Quality Control, and Rental Management.
**_We highly encourage you to carve out your career path and promote from within_** , based on performance. If you're motivated, coachable, and looking to get your management career started, you've come to the right place.
**What We Offer You-** Full Benefits Package including:
+ Competetive Salary (range may vary based on experience & location)
+ Full-time/Permanent
+ Paid time off (PTO)
+ Medical, Dental, & Vision Insurance
+ Paid Training (for the job you're in today & the one you want in the future)
+ 401(k) Savings Plan
+ Employee Stock Purchase Plan
**Job Category:** Operations and Support
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Minimum Pay Range:
$50,000
Maximum Pay Range:
$55,000
**Benefits Information** :
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here ( to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd

Our client is seeking a dynamic and results-oriented Operations Management Lead to oversee and optimize their business operations in Boise, Idaho . This role adopts a hybrid work model, allowing for a balance between remote flexibility and essential on-site team engagement. You will be responsible for managing daily operational activities, driving efficiency improvements, and ensuring the smooth functioning of key business processes. The ideal candidate will possess strong leadership skills, a deep understanding of operational methodologies, and a proven ability to implement strategic initiatives that enhance productivity and reduce costs. Key responsibilities include developing and implementing operational strategies, managing budgets, overseeing supply chain and logistics, and ensuring compliance with industry regulations. You will lead a team of operations professionals, fostering a culture of continuous improvement and high performance. Experience with process optimization techniques, such as Lean or Six Sigma, is highly desirable. A Bachelor's degree in Business Administration, Operations Management, or a related field is required; an MBA or Master's degree is a plus. A minimum of 6 years of progressive experience in operations management, with demonstrated success in leading teams and managing complex operational environments, is essential. Strong analytical, problem-solving, and communication skills are critical, as you will be interacting with various departments and stakeholders. This is an excellent opportunity for a seasoned operations leader to make a significant impact within a growing organization.

Responsibilities:

• Oversee day-to-day operational activities and ensure efficient workflow.
• Develop and implement operational strategies to improve productivity and reduce costs.
• Manage departmental budgets and resource allocation.
• Lead and mentor a team of operations professionals.
• Identify and implement process improvements using Lean or Six Sigma methodologies.
• Manage supply chain, inventory, and logistics operations.
• Ensure compliance with all relevant regulations and industry standards.
• Monitor key performance indicators (KPIs) and generate performance reports.
• Collaborate with other departments to ensure seamless business operations.
• Drive continuous improvement initiatives across the organization.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 6 years of experience in operations management.
• Proven experience in leading and managing teams.
• Strong understanding of operational methodologies (e.g., Lean, Six Sigma).
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in budget management and financial analysis.
• Strong communication and interpersonal abilities.
• Experience with supply chain management and logistics.
• Ability to work effectively in a hybrid work environment.
• MBA or Master's degree is a plus.

**Alternate Locations:** Work from Home
**Work Arrangement:**
Remote : Work at home employee residing outside of a commutable distance to an office location.
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 75150
**The Role at a Glance**
We are excited to bring on an **Operations Relationship Management Consultant** to support the Insurance Operations business in a work from home environment.
_Background Details_
As an Operations (Ops) Relationship Management Consultant, you will act as a resource for assigned strategic partners, as well as other internal/external stakeholders, with a focus on Lincoln's life or annuity product lines. You will develop and strengthen relationships with internal and external firms and customers, acting as an advocate on behalf of the customer to drive positive change. You will strive to improve the overall operations experience with your strategic partners, navigating the various business units within Insurance Operations while leading conversations based on the voice of the customer. If this sounds like a role for you, please read on!
**What you'll be doing**
+ You will develop, maintain and execute complex client relationship management plans that ensure our clients' overall service needs are met and achieve business, profitability and retention objectives.
+ You will build and maintain effective long-term relationships with internal and external customers to ensure a high level of satisfaction and retention. You will also build a strong internal network to resolve issues with the ability to influence a positive outcome across the organization.
+ You will serve as a resource to internal stakeholders on relationship management solutions that optimize client satisfaction and achieve business results. You will collaborate with internal partners to develop and execute proactive, creative and ongoing client contact initiatives.
+ You will maintain knowledge on current and emerging developments/trends in the marketplace, assessing the impact, and collaborating with leadership to incorporate new trends and developments in current and future solutions.
+ You will champion and enhance organizational initiatives by positively influencing and supporting change management while identifying and recommending process improvements that reduce workloads, improve quality and provide a better customer experience.
**What we're looking for**
_Must-have experience (Required)_ :
+ 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
+ 3 - 5+ Years of experience in relationship management that directly aligns with the responsibilities of this position.
+ Must obtain the FINRA SIE and FINRA Series 6 or FINRA Series 7 within 120 days.
+ Confident, comfortable communicator with strong written and verbal communication skills.
+ Ability to analyze information and to evaluate the implications of a course of action or solution.
+ Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues) with a proven ability to develop collaborative approaches.
+ Finds common ground and gains collaboration among management, colleagues and peers, influencing outcomes without directing or commanding.
+ Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
_Nice-to have Experience (Preferred)_ :
+ FINRA SIE and FINRA Series 6 at time of hire.
+ Life and/or Annuity product knowledge strongly desired.
+ Strong project management skills including the critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure while meeting deadlines.
**Application Deadline**
Applications for this position will be accepted through September 30, 2025, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $69,000 - $124,600 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.