Explore career opportunities with Amazon in Product Designer, Amazon Music, Amazon Music
Posted 15 days ago
Job Viewed
Job Description
As a Product Designer on Amazon Music, you will help define and build customer-facing experiences from discovery and research to concept development, and through product launches. This role will partner and support the Marketing and Growth team, producing wireframes, user-flows, high-fidelity mocks, and design specifications spanning our broad spectrum of supported platforms. In this role, you will collaborate cross-functionally with Product Managers, Researchers, Engineers, Program Managers, other UX and Visual Designers, as well as many others across the organization, working from high-level requirements to define product design flows, interactions, design patterns, and immersive customer experiences. The team will look to you to help identify opportunities to incorporate best current thinking into product designs, while also envisioning and creating new experiences for future features. To be successful you must be an inventive, customer-focused problem solver with clear design chops, an excitement for understanding and using data, and an ability to communicate your ideas effectively. Being a big music & podcast fan is a plus.
Key job responsibilities
* Lead UX design for projects across platforms that touch numerous aspects of the Amazon Music experience.
* Run the full experience design process (i.e., discovery, research, concept development, wireframes, high-fidelity mocks) with a particular focus on customer mindsets, complex interaction solutions, user flows, and end-to-end customer journeys
* Work from high-level requirements, ask the right questions, and collaborate with cross-functional partners to gather all relevant information to guide design direction.
* Quickly iterate on multiple design explorations to arrive at simple, but robust solutions, accounting for complex requirements.
* Validate designs through research and testing.
* Design for current experiences while also envisioning and creating new experiences for future features.
* Stay current on emerging UX and digital behavior trends, music and design innovations, and broader technological shifts, as well as identify opportunities to incorporate best current thinking into product designs.
* Collaborate on and present work to a range of stakeholders - executives, engineers, product managers, business leaders, researchers, other UX and visual designers.
About the team
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at Qualifications
- 5+ years of design experience
- 3+ years of delivering design solutions as a UX designer or interaction designer experience
- Have an available online portfolio
- Experience with Figma and other prototyping tools.
Preferred Qualifications
- Bachelor's degree in design, human-computer interaction (HCI)
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Knowledge of usability principles and techniques
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Excellent communication, interpersonal, and analytical skills including the ability to present design concepts clearly and persuasively to colleagues, partners and stakeholders
- Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment
- Relentless desire for innovation, balanced with business needs and customer expectations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Connect Developer
Posted 3 days ago
Job Viewed
Job Description
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.
Rate Range: $60-$70/Hr
Job Description:
Primary Responsibilities and Skills:
- In-depth knowledge and Strong hands on exp on
- AWS Lambda - Python/Java/Node.js
- Experience with Amazon Connect SDK
- Amazon Connect's Precision routing schema
- Amazon Connect's API
- Amazon Integration with Banking API
- Lex - chatbot development using Lex API (Lambda)
- Bedrock, Bedrock Agent, Bedrock AgentCore
- LLM (prompt engineer) Nova, Claude, OpenAl
- Amazon Connect Contact Flow design
- Good to have hand on in Cloud & Container technologies : AWS, Pivotal Cloud Foundry, Kubernetes & Docker
- Translating designs and wireframes into high quality code
- Well-developed analytical & problem-solving skills
- Strong oral and written communication skills
- Excellent team player, able to work with virtual teams.
- Ability to learn quickly in a dynamic start-up environment.
- Must be able to work under own initiative with limited guidance from team manager due to the fast pace and high-volume of work managed by the team.
- Able to talk to client directly and report to client/offshore.
- Flexibility to work on different Shifts and Stretch.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or Message frequency may vary. Msg & data rates may apply.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or Message frequency may vary. Msg & data rates may apply.
Amazon Connect Developer
Posted 3 days ago
Job Viewed
Job Description
Location : Jersey City, NJ/ Plano, TX/Columbus, OH
Experience - 8+
RTTO - 5 Days Onsite
JD for Amazon Connect Developer with LEX, AWS Lambda, Routing Schema, Bedrock & LLM
Primary Responsibilities and Skills:
In-depth knowledge and Strong hands on exp on
AWS Lambda - Python/Java/Node.js
Experience with Amazon Connect SDK
Amazon Connect's Precision routing schema
Amazon Connect's API
Amazon Integration with banking API
Lex - chatbot development using Lex API (Lambda)
Bedrock, Bedrock Agent, Bedrock AgentCore
LLM (prompt engineer) Nova, Claude, OpenAl
Amazon Connect Contact Flow design
Good to have hand on in Cloud & Container technologies : AWS, Pivotal Cloud Foundry, Kubernetes & Docker
Translating designs and wireframes into high quality code
Interpersonal Skills:
Well-developed analytical & problem-solving skills
Strong oral and written communication skills
Excellent team player, able to work with virtual teams.
Ability to learn quickly in a dynamic start-up environment.
Must be able to work under own initiative with limited guidance from team manager due to the fast pace and high-volume of work managed by the team.
Able to talk to client directly and report to client/offshore.
Flexibility to work on different Shifts and Stretch.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Amazon Connect Engineer
Posted 19 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
This role is hybrid/Leicester based role.
Essential Duties & Responsibilities
1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.
4. Implement real-time and historical reporting solutions using AWS analytics tools.
5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs
6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9. Provide technical support and training to internal teams and end-users.
10. Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferred Skills & Qualifications
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
• Proficiency in AWS Services and Infrastructure as code
•Strong scripting or programming skills (e.g., Python, JavaScript).
• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Proactive, methodical, and thorough approach to operations management
• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation
• Ability to work independently to objectives and manage multiple high priority initiatives in parallel
• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions
• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment
• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
42,000.00
Maximum Salary
£
47,000.00
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