1149 Amazon jobs in Coppell

JD for Amazon Connect Developer with LEX, AWS Lambda, Routing Schema, Bedrock & LLM

Primary Responsibilities and Skills:

In-depth knowledge and Strong hands on exp on

AWS Lambda - Python/Java/Node.js

Experience with Amazon Connect SDK

Amazon Connect's Precision routing schema

Amazon Connect's API

Amazon Integration with JPMC API

Lex - chatbot development using Lex API (Lambda)

Bedrock, Bedrock Agent, Bedrock AgentCore

LLM (prompt engineer) Nova, Claude, OpenAl

Amazon Connect Contact Flow design

Good to have hand on in Cloud & Container technologies : AWS, Pivotal Cloud Foundry, Kubernetes & Docker

Translating designs and wireframes into high quality code

Interpersonal Skills:

Well-developed analytical & problem-solving skills

Strong oral and written communication skills

Excellent team player, able to work with virtual teams.

Ability to learn quickly in a dynamic start-up environment.

Must be able to work under own initiative with limited guidance from team manager due to the fast pace and high-volume of work managed by the team.

Able to talk to client directly and report to client/offshore.

Flexibility to work on different Shifts and Stretch.

**The Role:**
Cognizant is seeking a motivated and innovative **Amazon Connect Developer** to join our team as a Senior Associate. This role will focus on building intelligent, scalable contact center solutions using Amazon Connect and other AWS services. The ideal candidate is a collaborative engineer with a passion for cloud-native development, AI integration, and customer experience transformation.
**Responsibilities:**
+ Design and implement contact center solutions using **Amazon Connect** .
+ Develop and integrate AWS services including **Lambda, DynamoDB, Bedrock, S3** , and **LangGraph** .
+ Build intelligent workflows leveraging **Agentic AI** and **Generative AI** technologies and following Agentic Development models and experience with prompt engineering, RAG.
+ Collaborate with stakeholders to gather requirements and deliver high-quality solutions.
+ Write clean, efficient, and testable code using **Python** .
+ Ensure solutions meet performance, scalability, and security standards.
+ Participate in Agile ceremonies, code reviews, and mentoring activities.
+ Contribute to continuous improvement and innovation within the team.
**Qualifications:**
+ Up to 5 years of software development experience, including hands-on work with **Amazon Connect** and AWS services.
+ Strong proficiency in **Python programming** .
+ Experience with:
+ **Amazon AWS (Lambda, DynamoDB, Bedrock, S3)**
+ **LangGraph**
+ **Amazon Lex**
+ **Amazon Connect**
+ **Model Context Protocol (MCP)**
+ **RAG**
+ **Prompt Engineering**
+ Experience with contact center development, **custom integrations with CRM systems** such as **Salesforce** , **ServiceNow** , etc.
+ Ability to quickly learn and adopt new AWS services.
+ Solid understanding of **AWS cloud platform architecture** and best practices.
+ Familiarity with Agile development and DevOps practices.
+ Strong communication and problem-solving skills.
**Preferred Qualifications:**
· AWS certifications (e.g., AWS Certified Developer, Solutions Architect).
· Experience with CI/CD tools and automation.
· Knowledge of voice/chat bot development, telephony services & conversational AI.
· Understanding of data privacy and compliance in contact center environments.
**Work Authorization:**
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
**Location:**
We believe **hybrid** work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 to 4 days a week in a client or Cognizant office in **Plano, TX or Bridgewater, NJ** . Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
**Benefits:**
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:**
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.

Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.

Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.

This role is hybrid/Leicester based role.

Essential Duties & Responsibilities

1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.

2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.

3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.

4. Implement real-time and historical reporting solutions using AWS analytics tools.

5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs

6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.

7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.

8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables

9. Provide technical support and training to internal teams and end-users.

10. Document system configurations, workflows, and best practices.

11 Provide high-level operational support acting as escalation point for work stoppages

12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes

Preferred Skills & Qualifications

• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience

• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)

• Proficiency in AWS Services and Infrastructure as code

•Strong scripting or programming skills (e.g., Python, JavaScript).

• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).

•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront

Individual Competencies

• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations

• Proactive, methodical, and thorough approach to operations management

• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation

• Ability to work independently to objectives and manage multiple high priority initiatives in parallel

• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions

• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment

• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

42,000.00

Maximum Salary

£

47,000.00

Description
AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.
Amazon Q Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Q. These visionaries excel at crafting strategic roadmaps that expand Amazon Q's footprint across the enterprise, driving innovation and efficiency. With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C-Suite executives. As technology specialists with keen business acumen, they possess the unique ability to identify high-impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their customer' digital transformation journeys.
Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions. This hybrid role combines AWS expertise, hands-on building skills, and cross-industry business acumen. Ideal candidates are customer-obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth.
Key job responsibilities
- Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization
- Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists.
- Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover high-impact business value opportunities
- Support delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed
- Manage internal processes for projects such as project updates, approvals (legal, finance, operations), resource allocation, budget, timeline, tracking key metrics, and weekly reporting
- Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations
- Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement
- Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Basic Qualifications
- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
- 7+ years of consulting, architecture/design, and implementation of cloud-based solutions
- 7+ years of external or internal customer facing and project management experience
- 5+ years of hands-on software engineering experience, with expertise in areas such as database management, application development, and AI/ML
- 3+ years of experience as an AI/ML practitioner or implementing generative AI solutions
Preferred Qualifications
- Experience leading the architecture and implementation of AI/ML workloads
- Proven track record of delivering robust, scalable solutions in complex technical environments
- International consulting or professional services sales and delivery experience
- Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives
- Vertical industry sales and delivery experience of cloud services and solutions
- Experience with selling consulting/professional services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
Application deadline: Nov 10, 2025
The ProServe Business Development Executive is responsible for building, scaling, and executing go-to-market (GTM) strategies that accelerate ProServe billable bookings, drive revenue, and amplify ProServe customer business outcomes. Responsibilities may include outbound activities to proactively create demand and build pipeline; the identification, evaluation, and negotiation of complex deals, typically requiring cross-functional internal or external partnerships, as well as driving larger programs such as AWS-wide growth initiatives. This role is a force multiplier for the field sellers, collaborates across multiple teams, and impacts measurable business metrics.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Key job responsibilities
1. Working backward from customer needs, develop and evolve AWS's application modernization value proposition and engagement mechanisms.
2. Lead a combination of direct and cross-functional remote teams to help customers initiate their application modernization journey to retire legacy application debt.
3. Identify opportunities to build compelling proposals to help customers achieve business value from application modernization and ensure clarity on AWS's value proposition(s).
4. Develop global mechanisms to deliver GTM elements that may include consultative workshops, reference materials, partner engagements, linkages to other Amazon programs.
5. Develop qualification and training approach to build out the community of field and partner resources to ensure customer business outcomes are realized.
6. Conduct customer briefings, present at customer events, further AWS thought leadership
A day in the life
The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience (CX) solutions, leveraging Amazon Connect, that empower customers to operate core business functions such as customer service, omnichannel engagement, Agentic AI, and digital customer communications. Our ACCOE ProServe consultants carry deep (14+ years on average) technical expertise and domain knowledge to assist customers in a delivery, advisory and/or oversight role to improve their CX and to maximize workforce productivity.
About the team
The Amazon Connect Center of Delivery Excellence is a strategic Amazon Web Services (AWS) team helping enterprise customers solve their toughest Customer Experience technical and operational challenges when migrating legacy contact center applications to AWS and Amazon Connect.
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 7+ years of developing, negotiating and executing business agreements experience
- 7+ years of professional or military experience
- Bachelor's degree
- 5+ years of experience developing and implementing organizational strategies resulting in measurable business outcomes"
Preferred Qualifications
- Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
- Experience selling to Fortune 1000 or Global 2000 organizations
- Experience in Contact Center Technical or Operational roles. Business Process Outsourcing BPO.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $176,100/year up to $38,200/year. The National base pay for this position ranges from 158,400/year in our lowest geographic market up to 262,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.