990 Amazon jobs in Seattle

Description
About the Role Amazon Customer Service Technology is seeking talented Software Development Engineers who are passionate about creating customer-obsessed solutions that impact millions of customers globally. We believe in optimizing for what's best for customers, our people, and the business - not what's easiest to execute. As part of our engineering teams, you will develop innovative solutions leveraging state of the art technologies including machine learning, large language models, and artificial intelligence to reduce customer effort and deliver frictionless experiences. Our mission is to preserve customer trust while relentlessly protecting customer data and building scalable solutions that empower our Customer Service Associates (CSAs) to treat every customer as a friend.
Key job responsibilities
What You'll Do
- Design and develop scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort
- Lead technical initiatives that support our CSAs in solving complex customer problems with precision and confidence
- Build systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy
- Create and implement solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support
- Collaborate with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
- Develop and maintain monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
- Partner with cross-functional teams to root cause customer experience defects and implement systematic fixes
- Mentor junior engineers while fostering a culture of customer obsession and technical excellence
- Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
- Participate in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgency
About the team
Technologies You'll Work With
- Core programming languages including but not limited to Java
- Linux operating systems
- AWS services and cloud infrastructure
- Distributed systems and microservices architecture
- Database technologies and data structures
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
The Amazon Customer Service organization is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team. We need someone who is bright and self-motivated, with a proven history of high performance and the ability to operate under pressure.
As an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all team meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination.
Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take the appropriate action without having to know the total picture. You will learn organizational structures and objectives of the team you support, as well as build a strong internal network. You will apply superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. Over time, you will build deep and trusting professional relationships with the leader and their team, which will blossom into strong partnerships that provide opportunities for special projects with increased responsibility and long-term career growth.
Key job responsibilities
- Manage complex executive calendar and coordinate multi-stakeholder scheduling
- Facilitate domestic and international travel arrangements and logistics
- Track and drive completion of strategic deliverables with appropriate follow-up
- Process and manage expense reports and related financial documentation
- Plan and execute team events, including meetings, off-sites, and social gatherings
- Collaborate with leadership team and Executive Assistant network to provide organizational support
- Oversee workplace management, including office space planning and reorganization
- Exercise sound judgment and decision-making in diverse business situations
- Provide high-level administrative and organizational support
- Demonstrate initiative and autonomous problem-solving capabilities
- Foster a positive team environment and contribute to workplace culture
A day in the life
Team Culture:
At Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups in over 190 chapters globally. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance:
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life, both in and outside of work.
About the team
Customer Service is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (E.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.
Basic Qualifications
- 5+ years of senior level leadership support, or 3+ years of Amazon experience
- High school or equivalent diploma
- Experience with Microsoft Office products and applications
Preferred Qualifications
- Experience leading process improvements
- Experience in a fast-paced, high-tech company
- Experience designing processes to maximize efficiency
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
Amazon's Devices, Digital, and Alexa Support (D2AS) Mass Action Recovery Support (MARS) team acts as the centralized communications liaison between Amazon's Recovery teams, Business teams and Amazon's customers. The MARS team's mission is to help prevent contacts to Amazon by executing bulk actions on accounts and communications to customers impacted by large-scale issues. MARS is responsible for communicating to millions of customers each year across more than 20+ languages and owns all bulk actions for D2AS such as large-scale physical and digital order refunds, cancellations and more.
Do you want to join a team focused on critical communication and play a role in the decision-making processes that restore/retain customer trust? Are you a passionate learner willing to relentlessly Deep Dive into data sets and partner with business analysts and advocates across leadership and business teams? Do you thrive in a culture where Customer Obsession and Bias For Action are highly valued? The MARS team is looking for Seattle-based Program Specialists to help support and shape the future of our growing Bulk Action & Communications team. As a Program Specialist, you will play a key role on the team by managing stakeholders on large-scale customer impacting issues, owning relationships with partner teams, validating data, investigating customer issues, and driving the communications process from creation to execution. You will be detail-oriented and results-driven to ensure flawless communication execution as well as ensure the needs of both the customers and the business are addressed. Outside of these day-to-day duties, Program Specialists will own and properly prioritize a myriad of team-related projects.
Key job responsibilities
- Facilitate bulk recovery actions and communications on behalf of the Amazon's Devices, Digital and Alexa Support (D2AS) org.
- Be the primary owner of bulk action requests, owning and driving facilitation from end-to-end.
- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi-task based on strong business judgement.
- Support and manage stakeholders by helping them deep dive and understand the customer experiences you collaborate on, partnering across multiple back-end teams who are impacted by bulk action processes, and providing data and timelines in ways which create the best possible customer experience.
- Independently review a situation, identify the most customer centric path forward, and write mass mail content which fits the situation.
- Prepare and publish mass mail text recommendations; advocating for the customer at every stage.
- Be the liaison between business analyst teams on complex issues requiring outside data assistance.
- Prepare data input recommendations, reports, and data/customer related investigations.
- Perform quality checks of mails to ensure the end customer experience is ideal.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Basic Qualifications
- Bachelor's degree graduate in writing, communications or other relevant field.
- Ability to work flex shifts and OT on an as-needed basis to support high severity issues (which may include evenings, weekends, or holidays).
- Ability to work directly with multiple other team members as a cohesive unit to accomplish a task.
- Experience with Word, Microsoft Access, and other Office Suit Programs for Data and Program management work.
- Intermediate Excel skills for data manipulation (vlookups, pivot tables, conditional formats, etc.).
Preferred Qualifications
- Experience in data handling within a metrics driven environment.
- Possess excellent written and verbal communication skills to communicate and manage relationships across a series of technical and non-technical teams.
- Experience writing customer facing content at scale.
- Ability to multitask and manage multiple projects - work prioritization, planning and task delegation.
- Ability to compartmentalize a highly complex process into sequential pieces, and then execute them holistically.
- Possess flexibility and have a track record of Delivering Results in a customer obsessed, metrics-based work environment.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
The Worldwide Capacity Planning (WWCP) team within Amazon Customer Service (CS) needs an innovative Research Scientist to help revolutionize how we deliver exceptional customer service at scale. Our team owns end-to-end workforce planning and execution for Amazon's global customer service network, developing the forecasting, scheduling, and real-time management solutions that power efficient, frustration-free customer support.
We are seeking an experienced Research Scientist with a strong research background, excellent technical skills, and business acumen to join our Science team. You will design algorithms and systems spanning the full spectrum of labor planning - from long-term headcount optimization to real-time routing - using advanced techniques in optimization, simulation, stochastic modeling, statistics, and machine learning.
In this role, you will:
- Partner with business leaders to understand operational challenges and drive strategic improvements through data-driven storytelling and analysis
- Collaborate across software engineering, data science, and business teams to develop and deploy innovative operations research and machine learning solutions
- Design and implement scalable algorithms that optimize complex service systems
- Lead research initiatives that directly impact the efficiency and quality of Amazon's worldwide customer service delivery
This high-impact position offers the opportunity to solve complex problems at global scale while working in a fast-paced, entrepreneurial environment focused on continuous innovation and simplification.
Key job responsibilities
- Design and develop advanced models with a combination of optimization, computer simulation, stochastic modeling, statistics, and/or machine learning techniques to create scalable solutions for business problems in customer service labor planning.
- Collaborate with product, software engineering, research science, data engineering, and business leaders to build appropriate business and technical solutions.
- Conduct research, prototype, and experiment with models and solutions using scripting languages such as Python. Participate in the production-level deployment of these solutions.
- Use the best practices in science: data integrity, design, test, and implementation and documentation.
- Contribute to Amazon's Intellectual Property through patents and internal and external publications.
- Mentor and guide junior members in the team.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Benefits summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
Worldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue, on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement, including when there are new device or game launches, or when there is a special event, such as Prime Day.
Basic Qualifications
- PhD, or Master's degree and 4+ years of quantitative field research experience
- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products
- Experience with at least one modern language such as Java, Python, C++, or C# including object-oriented design
- Experience in designing, implementing, and testing analytic and/or algorithmic solutions to business or operational problems with a combination of operations research techniques including optimization, simulation, stochastic modeling, and data analytics.
Preferred Qualifications
- Experience with various machine learning techniques and parameters that affect their performance
- Experience in patents or publications at top-tier peer-reviewed conferences or journals in operations research, statistics, and machine learning
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

**Job ID:** 7826
**Alternate Locations:** United States-New Jersey-Hoboken; United States-Georgia-Atlanta; United States-North Carolina-Huntersville; United States-Washington-Seattle
**Newell Brands** is a leading consumer products company with a portfolio of iconic brands like Graco®, Coleman®, Oster®, Rubbermaid®, Sharpie® and Yankee Candle® - and 24,000 talented teammates around the world. Our culture is built on values in action: Integrity, Teamwork, Passion for Winning, Ownership, and Leadership. We work together to win, grow, and make a real impact-supported by a high-performing, inclusive, and collaborative environment where you can be your best, every day.
**Job Summary:**
The Sales Coordinator supports sales account managers in administrative tasks, item management, portfolio maintenance, and ensures smooth execution of go-to market strategy.
**Responsibilities:**
+ Partners with sales teams to support new item & feature setup, item content health scores and item maintenance (entering, tracking, and communicating progress and completion across sales teams)
+ Partner, support and communicate to sales teams on variation strategy execution and user experience journey on product display
+ Maintains item files, feature files & other ad hoc maintenance and tracking files
+ Supports promotional and feature documents for the account teams
+ Establishes a community of practice with Sales Coordinator peers to identify best practices
+ Assists in developing cohesive team processes and trackers for effective execution
+ Owns meeting cadence and invites with account managers to obtain tasks and priorities
+ Maintains a high level of organization to efficiently manage tasks, prioritize responsibilities, and streamline workflows
+ Supports leadership on approved strategic initiatives
+ Engages with Amazon counterparts to understand new programs and solve ad hoc issues
**Key Qualifications:**
+ Bachelor's degree
+ 1+ years of relevant experience with a CPG or durable company, ideally in channel management, brand management, insights or sales
+ Collaborative and effective communication, interpersonal, and conflict management skills
+ Strong attention to detail, creative thinking, and exceptional problem-solving abilities
+ Strong organizational skills with the ability to multitask and redirect frequently
+ Self-starter with a bias toward action, taking initiative, and communicating challenges with solutions
+ Proficient in Windows Suite, specifically Excel and PowerPoint
+ Ability to travel up to 20% of the time
The base pay range for this position is from $71,800 to $87,800. Salary will be based on prior experience related to the skills required for this position.
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.

Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.

Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.

This role is hybrid/Leicester based role.

Essential Duties & Responsibilities

1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.

2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.

3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.

4. Implement real-time and historical reporting solutions using AWS analytics tools.

5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs

6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.

7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.

8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables

9. Provide technical support and training to internal teams and end-users.

10. Document system configurations, workflows, and best practices.

11 Provide high-level operational support acting as escalation point for work stoppages

12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes

Preferred Skills & Qualifications

• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience

• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)

• Proficiency in AWS Services and Infrastructure as code

•Strong scripting or programming skills (e.g., Python, JavaScript).

• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).

•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront

Individual Competencies

• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations

• Proactive, methodical, and thorough approach to operations management

• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation

• Ability to work independently to objectives and manage multiple high priority initiatives in parallel

• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions

• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment

• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

42,000.00

Maximum Salary

£

47,000.00

At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX both for customers and the customer service associates who help them. When our customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.

You will be responsible for designing next generation experiences that enable customer service associates to efficiently resolve our customers’ issues. Many of your projects will involve developing generative AI solutions to improve the customer experience. You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need, when and where they need it. Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need.

Key job responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with product management, engineering, and UX teams from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions

A day in the life
You are a UX Designer with strong user interface design skills and a desire to go deeply into understanding customer needs, then applying these insights to everything you do. You are able to focus on big-picture initiatives while also identifying and addressing crucial details. You are a systems-oriented thinker, who is happiest when solving ambiguous and multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
BASIC QUALIFICATIONS - 8+ years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
- Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
- Proficiency in Figma
PREFERRED QUALIFICATIONS - Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Experience defining and maintaining design patterns and UX standards
- Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
- A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology.
- Proficiency with current web and accessibility standards
- A relentless customer focus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX both for customers and the customer service associates who help them. When our customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.

You will be responsible for designing next generation experiences that enable customer service associates to efficiently resolve our customers’ issues. Many of your projects will involve developing generative AI solutions to improve the customer experience. You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need, when and where they need it. Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need.

Key job responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with product management, engineering, and UX teams from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions

A day in the life
You are a UX Designer with strong user interface design skills and a desire to go deeply into understanding customer needs, then applying these insights to everything you do. You are able to focus on big-picture initiatives while also identifying and addressing crucial details. You are a systems-oriented thinker, who is happiest when solving ambiguous and multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
BASIC QUALIFICATIONS - 8+ years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
- Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
- Proficiency in Figma
PREFERRED QUALIFICATIONS - Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Experience defining and maintaining design patterns and UX standards
- Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
- A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology.
- Proficiency with current web and accessibility standards
- A relentless customer focus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
Amazon Customer Service's Shipping and Delivery Support (SDS) provides support to drivers who deliver packages to customers on behalf of Amazon. We are seeking a passionate and talented Machine Learning Engineer (MLE) to join our team in advancing state-of-the-art Generative AI technologies and Large Language Models (LLMs). In this role, you will design, develop, and deploy highly scalable AI models that benefit drivers, customer service associates, and customers. You will work closely with applied scientists and research teams to productionalize Machine Learning (ML) models, focusing on novel LLM training techniques, optimizations, and customization capabilities such as fine-tuning and distillation.
Key job responsibilities
- Collaborate with Applied Scientists to integrate state-of-the-art model architectures into the training pipeline, integrate state-of-the-art ML/LLM into CS system.
- Collaborate with Applied Scientists to process massive data, scale LLM while optimizing GPU utilization, memory management, and the training workflows (like offloading optimizer states, massive parallelization, etc).
- Cross-team collaboration to facilitate deployment and test of models in the production system.
- Design and maintain large-scale distributed training systems to support multi-modal foundation models.
- Optimize GPU utilization for efficient model training and fine-tuning on massive datasets.
- Develop robust monitoring and debugging tools to ensure the reliability and performance of training workflows, support piloting the LLMs and identify the related issues in the system.
- Collaborate with Engineers and Applied Scientists to investigate design approaches, prototype new LLM technique and evaluate technical feasibility, identify and solve complex problems.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Shipping Delivery and Support (SDS) Tech team's mission is to enable successful deliveries through fast and efficient support experiences for our drivers, recipients, and associates. The science team utilizes advanced scientific methods, including LLM, to support the business, improve driver support quality, and become more efficient with deliveries.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 1+ years of machine learning, statistical modeling, data mining, and analytics techniques experience
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience in machine learning, data mining, information retrieval, statistics or natural language processing
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.