230 IT Specialists jobs in Seattle

ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless operation of the global Naval network environment are key to these efforts. Their responsibilities include: Mapping out the network platforms of the future Ensuring the effectiveness of the Navy technologies Helping to develop and deploy information systems, command and control, and space systems Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries and developing unmatched knowledge of the battlespace during wartime RESPONSIBILITIES As an IP, you are among those who plan, acquire, secure, operate, and maintain the Naval network and the systems that support Navy operations and business processes. This role may include: Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic, and business advantages afloat and ashore Driving interoperability with joint, allied, and coalition partners Building professional excellence through education, training, certification, and milestone qualifications Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques, and a culture of innovation Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology WORK ENVIRONMENT Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include: Being part of Battle Group staffs on ships at sea Working in C4I/Space/Surveillance on shore tours Serving on major Navy and joint staffs Serving in command of key communication and surveillance facilities around the globe TRAINING & ADVANCEMENT Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, R.I. Upon completion, they typically attend a five-week IP Basic Course of instruction in Pensacola, Fla., before or during their initial assignment. IPs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities. Promotion opportunities are regularly available but competitive and based on performance. It’s also important to note that specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields. EDUCATION OPPORTUNITIES Beyond professional credentials and certifications, Information Professionals can advance their education by: Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC) Completing Joint Professional Military Education (JPME) at one of the various service colleges Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master’s degree in C4I, space, information systems, computer science, or modeling and simulation. There’s also potential to pursue a graduate certificate, DoD certifications, federal executive fellowships, and information assurance scholarships and internships. QUALIFICATIONS & REQUIREMENTS A four-year degree is required to work as an Information Professional. Candidates seeking an Officer position in this community must have a bachelor’s degree from a regionally accredited institution in a technical field, preferably in one of the following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, or General Engineering. All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance, and qualified for sea duty. General qualifications may vary depending upon whether you’re currently serving, whether you’ve served before, or whether you’ve never served before.

About the job Technical Support Trainee

Position: Technical Support Trainee

Our client is a leading company in the field of commercial lighting, offering a comprehensive range of services from stock and design/build to layout, design, and spec-compliant solutions for lighting and controls. They are currently looking for a Technical Support Trainee who will play a significant role in product selection, delivery, and support. This position offers an excellent career path in a supportive and professional environment, along with benefits such as medical, dental, flexible schedule, paid time off, and a 401(k).

Job Responsibilities:

• Facilitate product selection and delivery
• Provide products and product support to customers
• Perform linear takeoffs
• Work with the quotes team
• Provide essential information to the team, clients, and suppliers
• Participate in formal and self-directed training
• Handle the steps and processes involved in sales, project development, estimating, and commissioning

Qualifications:

• Smart, self-directed and motivated
• Understanding of business culture and professionalism
• Mechanical/spatial aptitude, math skills
• Curious, with a habit of self-improvement and growth
• Strong attention to detail
• Well-developed written and verbal communication skills
• A degree is preferred but not necessary

If you are ready to take the next step in your career and become an expert in the commercial lighting industry, we encourage you to apply for this position.

About the Organization
Privately owned and with offices in the UK and Seattle and Dallas, our company is a certified provider of Event IT Services, Management and IT Support for over 20 years. We have experience working in over 70 countries worldwide, implementing all the latest and greatest technology to our clients. With a wealth of experience, we guide our clients through the obstacles of rapidly changing technology to provide an effective solution that meets their exact requirements.

Description

• Occasional event technical support at events around the country (2020: July in Las Vegas and the September in New Orleans)
• Physical labor - load-in, setup, tear down, and load out IT equipment
• Provide excellent customer service and teamwork
• Aptitude for applying logic to solve issues/problems, particularly technical/computer-related
• Work under the direction of management
• Continual onsite performance through self-motivation
• Develop and maintain professional standards of conduct
• Perform other duties as assigned

Position Requirements

• Excellent customer service, ability to work well in a team environment
• Basic computer/technical skills, and working knowledge of Microsoft Windows and Office Suite
• Ability to travel 1-3 weeks at a time, once or twice throughout the year
• Exhibit grammar and English skills necessary to respond in a professional manner to all business correspondence
• Well-organized, flexible, proactive, and have attention to detail
• Must be 21 years of age or older

Full-Time/Part-Time
Seasonal

Location
Bothell, WA

Pay Rate
$300 per day

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

About Voltage Park's Customer Experience Team

Voltage Park is your enterprise AI factory. We offer scalable compute power, on-demand and reserved bare metal AI infrastructure using NVIDIA GPUs, with world-class service, performance, and value. Founded with the mission of making accessible AI computing for all, our flexible, affordable GPU solutions power everyone from builders to enterprises.

We're looking for a Technical Support Engineer to join our customer experience team. In this role, you'll take full command of high-impact incidents, lead real-time response efforts, and ensure clear communication internally and with customers directly. You'll be the person everyone counts on when something breaks.

As a Technical Support Engineer, you'll operate at the intersection of engineering, data center operations, and customers. You'll know how to work across engineering functions to get to resolution - fast. You're someone who can speak fluently to both C-suite and staff engineers, make customers feel heard, and push for the technical rigor needed to prevent repeat problems. You're decisive, unflinching in the face of ambiguity, and driven to own outcomes end-to-end.

This is an on-site role, and you must be available to work from our Redmond, WA or San Francisco offices.

What You'll Do

• Serve as Incident Commander during outages and service degradation, leading response efforts across engineering and customer experience
• Own technical incidents from detection to resolution, driving urgency and accountability
• Communicate clearly with internal stakeholders and customers, keeping everyone aligned and informed
• Help implement long-term solutions to issues uncovered by root cause analysis
• Develop tools, documentation, and processes to improve incident response and support quality
• Partner closely with customers to understand their business, leveraging this knowledge to provide a personalized, consistent experience
• Continuously look for ways to improve the support experience, both human and technical
• Maintain on-call availability for urgent incidents - you're ready to jump in when others need you most

Who You Are

• Calm and clear-headed in chaos - you take control, lead confidently, and don't get rattled
• A problem-solver who likes a challenge and refuses to be blocked
• Technically sharp & maximally curious - you spot subtle issues, ask questions, and can hold your own in conversations with at all levels - C-suite to engineers
• Customer centric - you enjoy working with customers and solving their complex issues
• Comfortable making decisions under pressure and holding others accountable when needed
• A team player who brings people together and communicates with clarity and empathy

Requirements

• Track record of managing customer escalations and technical comms across all levels, from execs to engineers
• Proven ability to deliver complex systems or projects from 0 to 1
• Willingness and ability to participate in weekend on-call rotation
• Experience running or supporting infrastructure at scale (cloud, bare metal, or both)
• 5+ years as a Senior Linux Systems Administrator, Infrastructure Support Engineer, or Data Center Operations Lead.
• Senior-level Linux system administration experience; able to operate confidently from the command line
• Scripting experience in Bash, Python, or JavaScript
• Experience diagnosing distributed training workloads and GPUs
• Familiarity with job schedulers like Slurm or Kubernetes

Bonus Points

• AI/ML infrastructure support experience - especially involving model training and orchestration
• Experience with cloud support, data center operations, or startup environments
• Strong documentation and process improvement skills
• Project management experience across technical and non-technical teams

Voltage Park is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify your recruiter.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The BI Customer Support team at Microsoft is a group of dedicated, technology-oriented, customer obsessed professionals focused on enabling our Microsoft mission by delighting our customers and exceeding their expectations in every interaction through connected customer experience. Our goal is to facilitate and accelerate the consumption of Microsoft BI technologies into the core operations of enterprises. We work at the forefront of innovation, ensuring smooth operation and optimization of BI solutions for a diverse range of client needs.

As a Technical Support Engineer, you deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution

• Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.

• Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.

• Performs in-depth product troubleshooting and remediation when needed.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Readiness

• Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).

• Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement

• Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.

• Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.

• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Other:

• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience

• OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.

Additional or Preferred Qualifications:

• Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector.

• Thriving in a fast-paced, high-volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.

• Proficiency with Microsoft Power BI (Desktop application and the Service, and Gateway), or any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Microsoft Excel would be beneficial.

• Good understanding of SQL Server Analysis Services concepts, MDX, DAX and SQL Server Reporting Services. Underlying awareness of SQL Server, or any other Database Management system like Oracle or SAP

• Basic network troubleshooting skills. Experience gained or conceptual knowledge of Microsoft Azure/ AWS Cloud architecture or any Cloud SaaS experience.

• Team-wide shift rotations to cover business (TB1.1)needs, including "on-call" responsibilities and weekend work.

• Support experience delivering IT Application support or services.

• Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful.Understanding of DNS (Domain Name System) principles and protocols.

• A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.)

Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $68,300 - $37,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 151,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until Oct 9 , 2025.

#CES #CSS #DTP #DataAI

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Response and Resolution:**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Readiness:**
+ Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Product/Process Improvement:**
+ Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
+ Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
+ Translates feedback and creates processes and workflows for case resolution.
**Business Integration:**
+ Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
+ OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
**Other Requirements:**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
**Additional or Preferred Qualifications:**
+ Microsoft Technology Certifications
+ Experience in Cybersecurity , technical consulting experience, or information technology.
+ Endpoint protection
+ Experience with Linux, Mac and Windows Operating Systems
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $69,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 112,000 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until Oct 4th, 2025.
#CES #CSS #SCIM
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The BI Customer Support team at Microsoft is a group of dedicated, technology-oriented, customer obsessed professionals focused on enabling our Microsoft mission by delighting our customers and exceeding their expectations in every interaction through connected customer experience. Our goal is to facilitate and accelerate the consumption of Microsoft BI technologies into the core operations of enterprises. We work at the forefront of innovation, ensuring smooth operation and optimization of BI solutions for a diverse range of client needs.
As a Technical Support Engineer, you deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).
+ Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
**Other Requirements:**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
**Additional or Preferred Qualifications:**
+ Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector.
+ Thriving in a fast-paced, high-volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
+ Proficiency with Microsoft Power BI (Desktop application and the Service, and Gateway), or any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Microsoft Excel would be beneficial.
+ Good understanding of SQL Server Analysis Services concepts, MDX, DAX and SQL Server Reporting Services. Underlying awareness of SQL Server, or any other Database Management system like Oracle or SAP
+ Basic network troubleshooting skills. Experience gained or conceptual knowledge of Microsoft Azure/ AWS Cloud architecture or any Cloud SaaS experience.
+ Team-wide shift rotations to cover business (TB1.1)needs, including "on-call" responsibilities and weekend work.
+ Support experience delivering IT Application support or services.
+ Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful.Understanding of DNS (Domain Name System) principles and protocols.
+ A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.)
Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $68,300 - $37,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 151,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until Oct 9 , 2025.
#CES #CSS #DTP #DataAI
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Our client is seeking a motivated Technical Support Lead to join their growing team. This hybrid role, based in Seattle, Washington, US , will be instrumental in providing exceptional technical assistance and leadership to the support department. You will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of customer issues across multiple platforms. The ideal candidate will possess a deep understanding of IT systems, troubleshooting methodologies, and customer service best practices. Your duties will include handling escalated technical problems, developing support documentation and knowledge bases, and identifying areas for process improvement. You will collaborate with engineering and product teams to communicate customer feedback and drive product enhancements. Experience with helpdesk software, remote support tools, and strong analytical skills are essential. This position requires excellent leadership, communication, and problem-solving abilities, with a passion for delivering outstanding customer experiences. The ability to mentor and guide a technical team while maintaining a high level of customer satisfaction is paramount.

Our client is seeking a dynamic and experienced Technical Support Lead to manage and elevate their customer support operations. This is a fully remote position, offering the chance to lead a dedicated team of support professionals from anywhere in the US. The ideal candidate will have a strong background in technical troubleshooting, customer service best practices, and team leadership, preferably within the software or technology industry. You will be responsible for overseeing the helpdesk function, ensuring timely and effective resolution of customer issues, and implementing strategies to improve customer satisfaction and support efficiency. This role requires exceptional communication skills, a proactive approach to problem-solving, and the ability to motivate and guide a remote team.

Key Responsibilities:

• Lead, mentor, and manage a team of technical support specialists, fostering a positive and productive remote work environment.
• Oversee daily helpdesk operations, ensuring prompt and efficient resolution of customer inquiries and technical issues via various channels (phone, email, chat).
• Develop and implement support strategies to improve customer satisfaction, reduce response times, and enhance first-contact resolution rates.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Analyze support metrics and identify trends to proactively address recurring issues and recommend product improvements.
• Train new support staff on company products, support procedures, and best practices.
• Escalate complex technical issues to appropriate engineering or development teams and ensure timely follow-up.
• Manage support tickets and ensure accurate documentation of all interactions and resolutions.
• Participate in product development discussions to provide customer feedback and insights.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
• Proven experience managing a remote support team.
• In-depth knowledge of customer support software, ticketing systems (e.g., Zendesk, Jira Service Management), and remote collaboration tools.
• Strong technical aptitude with the ability to troubleshoot software and hardware issues effectively.
• Excellent problem-solving, analytical, and communication skills.
• Demonstrated ability to train, mentor, and motivate team members.
• Customer-centric mindset with a passion for delivering exceptional service.

This role is a fantastic opportunity to lead a critical function for a growing company, offering significant autonomy and impact. The position is based remotely, serving clients in Seattle, Washington, US .