61,323 Casino jobs in the United States

Job Description

Overview

POSITION SUMMARY:

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Rockford midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Rockford midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Maintains and establishes relationships with premium-valued gaming guests and promotes property to potential high-worth customers in order to increase trip frequency.
• Grows customer share and increases gaming revenues from both slot and table customers.
• Addresses all issues, concerns, and complaints of premium guests on a timely basis.
• Prioritizes sales activities to maintain effective balance among loyalty building, prospecting, and event sales.
• Aggressively fills special events to ensure highest theoretical attendance and maximum return on investment.
• Generates incremental business and stimulates additional trips from loyal, premium customers via floor sales, written communication, and telemarketing.
• Attends marketing planning sessions, providing input, and proposing improvements to event development and VIP marketing.
• Assists with the development and execution of special events that promote or stimulate revenue growth.
• Conducts telemarketing to targeted customers; invites them to the property or to special events.
• Must attain goals to meet company objectives.
• Must maintain accurate knowledge of marketing promotions and special events and maintains a high level of visibility on the casino floor.
• Communicates details of marketing programs, promotions, and campaigns to premium guests.
• Pursues new player’s club membership from premium guests on property.
• Elicits credit play.
• Attends and hosts VIP events on and off property as assigned.
• Anticipates needs of premium guests, providing complimentary amenities consistent with company guidelines and reinvestment parameters.
• Utilizes and develops a variety of special services and comping options to increase interest and stay over.
• Respects guest confidentiality, maintaining integrity while comping and providing credit.
• Records and reports on personal sales activity and results against established benchmarks.
• Must be available outside of regularly scheduled hours to handle player request via phone/email.
• Displays positive and professional attitude and presentation at all times when communicating with guests.
• Maintains strong relations with VIP services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements. Performs all other duties as assigned.
• Adheres to all Illinois Gaming Regulations.

KNOWLEDGE OF:

• Understanding of and experience in the property’s regional gaming market.
• Operations, services and activities of a comprehensive marketing and database programs.
• The Gaming industry, including principles and practices of a capital and operations budget.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Analyze marketing and promotions data.
• Be a strategic, analytical, ethical, and effective motivator.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted during work.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience. Prior experience in the Gaming industry required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.) preferred.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience opening new properties/outlets strongly preferred.

Delaware North - JobID: 22198415 (Beverage Server / Barback) As a Bartender at Delaware North, you'll: Receive drink orders from patrons or servers; Mix and serve alcohol and non-alcohol drinks for patrons following standard recipes and using company standardized proportions; Serve wine and bottled beer or draw draught beer; Serve alcohol beverages responsibly, request identification, and adhere to all unit and company alcohol service policies and procedures; Enter drink orders into the cash register, collect payment from patrons for drinks served, and make correct change.Hiring Immediately >>

Job Description

Overview

POSITION SUMMARY:

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Rockford midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Maximize customer development (new and existing) of higher worth guest and develop qualified players with the goal of growing a critical source of revenue working closely with the Director Player Development.
• Establish, coordinate, and lead both on and off-site events for high limit guests.
• Capture and evaluate competitor information and provide feedback to the Director Player Development.
• Maintain up to date knowledge of all gaming machines, table games, promotions, special events and tournaments.
• Respond to guest requests, concerns, and complaints in a timely and complete manner.
• Grow customer share and increase gaming revenues from both slot and table guests.
• Generate incremental business, drive additional trips from loyal guests, utilizing written communication and telemarketing.
• Use computer database to identify target guests.
• Proactively develops events with other departments within marketing to develop additional guest relationships.
• Must maintain accurate knowledge of marketing promotions and maintain a high level of visibility on the casino floor.
• Always display positive and professional attitude and presentation when communicating with guests.
• Maintain strong relations with VIP Services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
• Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
• Adheres to all Illinois Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

KNOWLEDGE OF:

• Understanding of and experience in the property’s regional gaming market.
• Operations, services and activities of a comprehensive marketing and database programs.
• The Gaming industry, including principles and practices of a capital and operations budget.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Analyze marketing and promotions data.
• Be a strategic, analytical, ethical, and effective motivator.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted during work.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Bachelor’s in business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience. Prior experience in the Gaming industry required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers and coworkers.
• Maintains company funds and equipment in an orderly manner.
• Pours drinks according to established recipes; maintains a clean and safe work environment.
• Ensures compliance with identifying minors on the gaming floor.
• Demonstrates specific product offerings and ordering procedures.
• Monitors proper par levels of all supplies at assigned bars.
• Communicates any problems or situations detrimental to the company to immediate supervisor.
• Is responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.
• Opens/closes bar according to established procedures.
• Provides work direction for bar porters assigned to bar.
• Additional duties as requested.

• Bartender experience required.
• MUST be at least 21 years of age.
• Knowledge and ability to mix a wide variety of drinks.
• Excellent customer service skills.
• Knowledge of the operation of all bar equipment.
• Can stand for duration of the shift while walking and bending repeatedly.
• May need to work in a loud, music-filled environment.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

• Must be able to execute all cage cashier functions to include but not limited to:
  • Ensure cash drawer balances and is impressed.
  • Performs check cashing and counter check transactions.
  • Assist customers in the completion of check cashing and front money or credit applications.
  • Responsible for processing transactions accurately and maintaining accurate reconciliations.
  • Exchange of chips for cash and slot tickets for cash
  • Ensures compliance with all regulatory controls of the state gaming agency.
  • Wire transfer preparations
  • Processing cash advances
  • Issue Total Rewards Cards
  • Completes Currency Transactions Reports, W2G tax forms, and multiple transaction logs.
  • Cleaning/washing of chips

• Must be 21 years of age or older.
• Must have a high school diploma or GED.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to communicate well with the public while maintaining self-confident position.
• One-year previous United States currency money handling work experience preferred.
• Must read, write, speak, and understand English.
• Must be flexible to work nights, weekends, holidays, and overtime when the business needs warrants.
• Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position

• $17.96 Per Hour
• Bi-Weekly Pay Dates
• Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay

The Lanes - Newly remodeled location looking for energetic and outgoing people to help operate our casino and bar

Both Full Time & Part Time Positions Available! Flexible Shifts! Great benefits for full time employees - paid holidays, vacation, 401K, health insurance and more!

Needing two for nights and weekends and one self starting person for Monday thru Thursday days.

Must be 21 or older. Must pass background.