25,321 Casino jobs in the United States

**The opportunity**
Delaware North Gaming is hiring full-time Environmental Services Attendants to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. In this janitorial services role, you will help keep the property clean and sanitized. If you want a job that provides fast-paced work in a collaborative setting where there are endless opportunities, apply now.
**Pay**
$15.15 - $15.15 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
+ Weekly pay
+ Employee assistance program
+ Training and development opportunities
+ Employee discounts
+ Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
**What will you do?**
+ Clean areas, rooms, and restrooms according to department procedures
+ Conduct a walk-around of the assigned areas to ensure that the facility meets housekeeping standards
+ Interact on occasion with guests while cleaning guest and meeting rooms; assists guests as needed
+ Ensure all lost and found items are turned in and logged daily.
+ Ensure sanitation guidelines are maintained
**More about you**
+ 21 years of age or older
+ Limited to no experience required
+ Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures
+ Ability to work quickly under pressure and follow directions and instructions
+ Guest service-oriented
+ Ability to make simple addition and subtraction calculations
**Physical requirements**
+ Frequent stair climbing, bending, stooping, reaching, kneeling, carrying, walking, and standing for the entire length of the shift
+ Use of hands to operate cleaning equipment and complete scrubbing, washing duties
+ Occasionally required to lift or move up to 50 pounds
+ Visual acuity sufficient to inspect the cleanliness of rooms and surfaces
+ Working conditions include being regularly exposed to fumes, chemicals, and noise levels that may be moderate to loud
**Shift details**
Evenings
Days
Overnight
Holidays
Every weekend
8hr shift
OT as needed
**Who we are**
Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

**Benefits:** ** ** _* Fuel Your Growth with Love's - company funded tuition assistance_ _* Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately_ _*_
**Welcome to Love's!**
At Love's, our Casino Cashier is responsible for handling cash transactions, assisting guests with payouts, and maintaining an accurate and secure cash drawer. This role provides excellent customer service while ensuring compliance with gaming and cash handling policies. The Casino Cashier also helps maintain a clean and welcoming casino environment.
**Job Functions:**
+ Process customer payouts, cash handling, and machine reimbursements accurately.
+ Maintain a balanced cash drawer and follow all company cash handling procedures.
+ Verify customer age and ensure compliance with gaming regulations.
+ Provide friendly and efficient service to all guests.
+ Monitor the casino floor and report any suspicious activity or malfunctions.
+ Keep cashier station and surrounding area clean, organized, and stocked.
**Skills and Demands:**
+ Strong attention to detail and accuracy.
+ Excellent communication and customer service skills.
+ Ability to follow policies and procedures, especially regarding cash and compliance.
+ Must be able to work on-site with a flexible schedule, including nights, weekends, and holidays.
+ Able to stand, walk, bend, and lift up to 25 pounds for extended periods.
+ Must meet all applicable state and federal requirements for gaming and alcohol service.
**Our Culture:**
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
**Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.**
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
+ Gemini Motor Transport, one of the industry's safest trucking fleets.
+ Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
+ Musket, a rapidly growing, Houston-based commodities supplier and trader.
+ Trillium, a Houston-based alternative fuels expert.
+ TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
EOE-Protected Veterans/Disability

Job Description

Job Description

Overview

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Hotel & Casino Sacramento at Fire Mountain midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high-limit guests, and make decisions regarding extensions of complimentary services and/or goods.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Maintains relationships and markets our gaming product and amenities to valued guests.
• Greets Casino guests and participates in social events and special promotions.
• Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
• Issues Player’s Club cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted guest base.
• Updates guest history for future visits.
• Ensures the protection of guest’s rewards and credit lines.
• Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Achieves quotas provided by management for new card sign-ups, events, entertainment, etc.
• Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Hard Rock and reports the results of these efforts.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Keeps informed of competitive promotions.
• Safeguards the confidential nature of all departmental and company records.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off property functions and events as assigned.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these skills are typically acquired through a high school diploma or equivalent. Bachelor’s degree preferred with 2 years in a casino host position or 4 years casino marketing experience; or the equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Multilingual candidates preferred.

KNOWLEDGE OF:

• Understanding of and experience in the property’s regional gaming market.
• Casino marketing functions including, but not limited to data base, advertising and branding.
• Operations, services and activities of a comprehensive marketing and database programs.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Analyze marketing and promotions data.
• Be a strategic, analytical, ethical and effective motivator.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Job Description

Job Description

Thank you for your interest in the Casino Dealer position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.

Job Summary
The Casino Dealer brings valuable experience in expertly operating table games such as Blackjack, Roulette, and/or Craps, delivering professional, friendly, and engaging service that enhances every guest’s visit. Skilled in reading guest needs and creating a welcoming atmosphere, the dealer builds rapport, ensures clear communication, and anticipates player questions or concerns to provide a seamless and enjoyable gaming experience. With a deep understanding of gaming regulations and a commitment to fair play, the dealer maintains trust and confidence while managing the flow of the game efficiently. This role requires strong mathematical abilities, proven customer service skills, and the ability to remain calm, focused, and approachable in fast-paced, high-pressure environments.

Education & Experience

• High school diploma or equivalent required.

• Bilingual proficiency (English and Spanish) is mandatory.

• Must possess or be eligible to obtain a valid Dealer License issued by the Puerto Rico Gaming Commission.

• Successful completion of an accredited dealer training course.

• Thorough knowledge of casino rules, regulations, and operational procedures.

Skills & Competencies

• Has the ability to act with integrity, transparency, and fairness, ensuring full compliance with gaming rules and regulations.

• Can demonstrate excellent interpersonal skills to create a welcoming and joyful environment for guests.

• Can stay calm, patient, and composed during stressful or challenging situations.

• Has the ability to work well in a team, cooperating with supervisors and colleagues to ensure smooth operations.

• Can handle confidential information with a high level of responsibility, reliability, and discretion.

• Has the ability to perform quick and accurate mathematical calculations.

Physical Requirements

• Ability to stand during long periods.

• Capability to perform repetitive hand and arm movements, such as shuffling and dealing cards.

• Good manual dexterity and hand-eye coordination.

• Ability to maintain alertness and focus in a busy, often noisy environment.

• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.

• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Job Description

Job Description

Thank you for your interest in the Casino Server position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.

Job Summary

The Casino Server is responsible for providing prompt, friendly, and professional food and beverage service to guests on the casino floor, primarily through the Casino Pantry. This role directly contributes to guest satisfaction and player retention by offering complimentary services that enhance the overall gaming experience. The Casino Server serves as an ambassador of service excellence, ensuring guests feel valued, comfortable, and encouraged to continue enjoying the casino environment.

Education & Experience

• High school diploma or equivalent required.

• Bilingual proficiency (English and Spanish) is mandatory.

• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.

• Knowledge of casino rules, regulations, and operational procedures.

• Previous experience in food and beverage service, preferably in a casino, hotel, or hospitality setting, is preferred.

• Possess a valid Alcohol Training Certification (TIPS) is preferred.

• Hold a valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.

Skills & Competencies

• Has the ability to provide warm, friendly, and attentive service to guests, anticipating their needs to enhance satisfaction.

• Can communicate clearly and courteously with guests and team members.

• Has strong interpersonal skills to build positive guest relationships and encourage repeat visits.

• Can multitask efficiently, balancing multiple guest requests and priorities.

• Has good attention to detail, especially when taking and delivering orders accurately.

• Demonstrates knowledge of beverage and food menus, including complementary offerings.

• Has the ability to maintain composure and professionalism in a busy, sometimes noisy environment.

• Can adhere strictly to all health, safety, and casino regulations, including responsible alcohol service.

• Has basic math skills for handling transactions and tips.

Physical Requirements

• Ability to stand during long periods.

• Ability to maintain alertness and focus in a busy, often noisy environment.

• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.

• Good manual dexterity and coordination.

• Light work-Exerting up to 30 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE: Maintenance Technician

DEPARTMENT: Facilities

REPORTS TO: Operations Manager

POSITIONS REPORTING TO THIS POSITION: None

POSITION SUMMARY:

Perform routine and requested maintenance using blueprints, sketches, and verbal instructions to obtain dimensions and complete various tasks.

TASKS:

1. Perform general maintenance work to include repair, fabrication, paneling, ceiling, concrete work, painting, minor AC maintenance, laminate plastics, and other related duties as assigned.
2. Responsible for informing Operations Manager of inventories levels regarding tools, parts, and supplies.
3. As directed by Operations Manager, inspect property for safety and security issues, including but not limited to non-functioning lights, ground and trip hazards, exposed wires, potholes, sewer line breaks, and roof leaks.
4. Ensure adherence to company safety standards, policies, and procedures, in accordance with occupational safety and health administration guidelines.
5. Repair and maintain property plumbing, electrical, mechanical and security systems.
6. Pick up litter throughout the casino parking lot.
7. Perform other tasks assigned by Operations manager.

CERTIFICATION/LICENSES: Must be at least 21 years old and must be able to obtain a US Virgin Islands Gaming Work Permit/License.

EDUCATION OR SKILLS REQUIRED: High School diploma or equivalent.

Two years of experience in a maintenance related trade. Physical ability and skill to use normal tools and equipment associated with trade. High ambulatory mobility to enable a person to respond to any type of emergency situation or service call and ability to effectively communicate by way of 2-way radio or pager system. Must be able to erect and work on scaffolding. Must be able to work with little or no supervision.

PHYSICAL ACTIVITIES: The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills. Able to lift minimum 40 lbs.

H AZARDS: Include, but are not limited to neck and back strain, eye strain, stress, and related disorders.

• Starting at $13/hour (commensurate with experience)
• Full-time; shifts flexible (Monday thru Friday) (Weekends) (overtime as needed) (Day/swing/night)
• Location: Divi Carina Bay Casino, 5035 Turner Hole • Christiansted, US Virgin Islands 00820

**The opportunity**
Delaware North Gaming is hiring full-time Housepersons to join our lodging team at Southland Casino in West Memphis, Arkansas. As a Hotel Houseperson, you will be responsible for overseeing the daily cleaning of hotel public areas, rooms, and restrooms in accordance with operating standards.
**Pay**
$15.00 - $18.00 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
+ Weekly pay
+ Employee assistance program
+ Training and development opportunities
+ Employee discounts
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
**What will you do?**
+ Notify managers if major repairs or additions to building operating systems are needed
+ Requisition supplies or equipment needed for cleaning and maintenance duties
+ Strip, seal, finish, and polish floors and steam clean carpets
+ Drive vans, industrial trucks, and other vehicles required to travel to or perform cleaning work
+ Remove dirty linens and transport clean linens to housekeeping carts and storage closets
**More about you**
+ 1 year working in the hospitality industry preferred
+ High school diploma or GED preferred
+ Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures
+ Ability to make simple addition and subtraction calculations
+ Must be at least 21 years of age
**Physical requirements**
+ Frequent walking, standing, and kneelingfor the entire length of the shift
+ Use of hands to operate cleaning equipment and complete washing duties
+ Able to lift to 50 pounds
+ Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces
+ Working conditions include being regularly exposed to fumes and toxic or caustic chemicals
**Shift details**
Days
Weekends
8hr shift
M-F
Holidays
Evenings as needed
**Who we are**
Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

**The opportunity**
Delaware North Gaming is hiring a full-time Housekeepers to join our team at Southland Casino in West Memphis, Arkansas. As Housekeeper, you will ensure cleanliness of the facility to maintain our culture of high standards and enhance the guest experience.
If you are looking for a role offering fast-paced daily work and career growth opportunities, apply today.
**Pay**
$15.00 - $17.00 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
+ Weekly pay
+ Employee assistance program
+ Training and development opportunities
+ Employee discounts
+ Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
**What will you do?**
+ Thoroughly clean and sanitize public areas, rooms, and restrooms; empty wastebaskets and transport trash to disposal area; replenish supplies
+ Conduct walk-around of assigned areas to ensure the facility meets housekeeping standards; ensure all linen rooms and work areas are neat, clean, and organized
+ Interact with and assist guests on occasion while cleaning guest and meeting rooms
+ Report maintenance repair problems to supervisor
+ Ensure all lost and found items are turned in and logged daily
**More about you**
+ Previous housekeeping or janitorial experience
+ Commercial cleaning or guest service experience preferred
+ Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures
+ Must be at least 21 years of age
+ Ability to work quickly under pressure and follow instructions
+ Ability to make simple addition and subtraction calculations
+ No high school diploma or GED required
**Physical requirements**
+ Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties
+ Occasionally required to lift and/or move up to 50 pounds
+ Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces
**Shift details**
Days
Holidays
Weekends
M-F
8hr shift
**Who we are**
Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

**Additional Information**
**Job Number**
**Job Category** Loss Prevention & Security
**Location** San Juan Marriott Resort & Stellaris Casino, 1309 Ashford Avenue, San Juan, Puerto Rico, United States, 00907VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Director of Casino Surveillance is responsible for managing the daily operation of the Surveillance Department. All duties are performed within the guidelines of the property's policies and procedures, Internal Control standards, and local, state, and federal regulations. The Director of Casino Surveillance demonstrates effective leadership and management skills during the execution of their duties. Responsibilities include protection of guests and property, protection of assets, associates, , accident and fire prevention, and response. Verifies all areas of the casino are safe and secure. Maintains logs, certifications, and documentation required by law and Standard Operating Procedures (SOP). Strives to continually improve guest and associates satisfaction while maximizing the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 5 years' experience in the casino surveillance/security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; or 2 years' experience in the casino surveillance/security/loss prevention or related professional area.
**CORE WORK ACTIVITIES**
**Managing Surveillance Operations**
- Assists in the development and implementation of emergency procedures.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Deploys casino surveillance staff to effectively monitor and protect property assets.
- Complies with all Corporate surveillance safety and security management guidelines and procedures.
- Conducts periodic patrols of entire property and parking areas.
- Recognizes successes across areas of responsibility.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Provides means for obtaining necessary medical attention on a timely basis.
- Leads Casino Surveillance team.
- Celebrates successes by publicly recognizing the contributions of team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to associates, including setting performance standards and monitoring performance.
- Serves as a role model to demonstrate appropriate behaviors.
- Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
- Strives to improve service performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Empowers associates to provide excellent customer service.
- Meets quality standards and customer expectations on a regular basis.
- Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Conducting Human Resources Activities**
- Prepares minimum staffing requirement for the Surveillance Department.
- Brings issues to the attention of Human Resources as necessary.
- Completes proper documentation and reports all guest and associate incidents.
- Conducts hourly associate performance appraisals according to Standard Operating Procedures (SOP).
- Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the properties review process.
- Administers property policies fairly and consistently.
- Maintains all applicable certifications required for Casino Surveillance Agents.
- Handles guest problems and complaints.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaches or instructs others.
- Provides services that are above and beyond for customer satisfaction and retention.
- Plans, directs, implements, and manages the activities of the Surveillance Department, including recruitment, employment, training, associate relations, and communications.
**Operational Responsibilities**
- Directs the daily operation of all monetary tasks and transactions throughout the casino property including but not limited to automated bill breakers, gaming vouchers, coupon redemptions, and jackpot payouts.
- Responsible for the clandestine surveillance of the operation of, and gaming conducted at, slot machines; automated bill breakers, gaming voucher redemption machines; the cashier cage, and any satellite cage.
- Monitors the video recording of activities in the count room and the video recording of movements of cash and slot cash storage boxes.
- Responsible for the detection of cheating, theft, embezzlement, and other illegal activities with the property.
- Monitors the daily operations of the casino cage as well as any satellite cages.
- Responsible for the detection of the presence of any person who may be or is required to be excluded or ejected from the casino or is self-excluded from the gaming floor and gaming activities.
- Responsible for the video recording of those locations, persons, activities, or transactions required and of any illegal and unusual activities monitored by the surveillance department.
- Responsible for the clandestine surveillance of any slot computer system or equipment designated for coverage by the Board in conjunction with the approval of a slot machine system, including a slot monitoring system, casino management system, wide area progressing system, gaming voucher system and any communication equipment with the central control computer.
- Responsible for providing immediate notice to managers designated in the internal controls and the casino compliance representatives upon detecting, and also upon commencing video recording of, a person who is engaging in or attempting to engage in , or who is suspected of cheating, theft, embezzlement, a violation of this part or other illegal activities, including a person who is required to be excluded or ejected from the casino or is self-excluded from the gaming floor and gaming activities.
- Verifies compliance with all local laws and both the company and regulators rules and regulations.
- Organizes routine random surveillances and audits surveillance as required.
- Works with security team to resolve problems and disturbances.
- Works closely with the Security Department to prevent the loss or damage of company assets.
- Maintains a strong personal working relationship with local and State law enforcement members.
- Maintains licensure as required by the local regulator.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Develops and maintains a working relationship with local law enforcement authorities.
- Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.
- Provides information to supervisors, coworkers, and subordinates by telephone, in written form, email, or in person.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.