248 Customer Service jobs in Springfield

_This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges._
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of between 7:00am - 9:00pm CST, Saturday 8:00am - 5:00pm CST. Open most holidays from 8:00am-5:00pm CST. It may be necessary, given the business need, to work occasional overtime.
Shift bids (schedule reassignments) occur 1-2 times per year, depending on business needs. During the shift bid process, your schedule will change. You will have the option to rank your preferred schedules, and the awarded schedule will be determined based on individual performance and metric ranking.
We offer 3 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday. **Training will be conducted virtually from your home.**
**Primary Responsibilities:**
+ Answer 50-70 incoming phone calls per day from members and identify the type of assistance needed. Will be taking calls to verify benefit coverage, prior authorization approval, checking on status of prior authorization and educating members on appeal option.
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
+ As a member of our Prior Authorization (Prior Auth) team, the Customer Service Representatives (CSRs) are entrusted with the responsibility of interfacing directly with members to support and guide them through the intricacies of the prior authorization process. The training class for the Customer Service Reps will encompass the following key duties:
+ **Educate Members on Status Updates:** CSRs will be thoroughly trained to provide accurate and timely updates to members regarding the status of their prior authorization requests. They must ensure that members are kept informed throughout every step of the process.
+ **Clarify Decision Outcomes:** It is crucial for CSRs to communicate the decisions regarding prior auth requests clearly and compassionately. They must be prepared to explain the rationale behind the decisions and what those decisions entail for the members.
+ **Insight on Appeals Information:** In instances where a prior auth request is denied, CSRs will provide members with comprehensive information on the appeals process. This includes guiding them on how to initiate an appeal, the documentation required, and the timeline for the appeals process.
+ **Provide Alternatives and Cost-Saving Options:** When appropriate, CSRs will suggest alternative therapies or medications that may be more cost-effective or better suited to the member's needs, always in consultation with medical guidelines and coverage policies.
+ You'll be handling difficult types of calls and cases dealing with personal and confidential health care issues as it relates to Prior Authorization
+ In this position, you may receive calls from frustrated members. It is important to remember that they are upset about the situation they are in and not necessarily with you directly. You will need to be able to move on to the next call without letting the previous call upset you. To do so you will need:
+ Patience and the ability to deal with frustration and maintain positive attitude even in the face of an upset caller
This role is equally challenging and rewarding. You'll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ 1+ years of inbound call center experience handling 50-70 calls daily
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Windows and mouse/keyboarding skills; ability to navigate through systems and screens (as many as 8 different screens)
+ Ability to attend 100% of training Monday - Friday 8:00am - 4:30pm CST
+ Ability to work any of our 8-hour shift schedules during our normal business hours of between 7:00am - 9:00pm CST, Saturday 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime
+ Ability to have your schedule change 1-2 times a year per business need
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
**Telecommuting Requirements:**
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
+ Patience and the ability to deal with frustration and maintain positive attitude even in the face of an upset caller
+ Ability to deliver difficult information constructively and empathetically
+ Compassion and understanding for customers
+ Customer Service attitude - we emphasize Customer Care, ownership and resolution follow through as you represent OptumRx in the eyes of every caller
+ Strong communication skills with a professional attitude and demeanor
+ Ability to multi-task - listen and type at the same time Heavy production case review driven
+ Heavy emphasis on quality and productivity of work
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Proficient conflict management skills to resolve issues in a stressful situation
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO

_This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges._
**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM PST. It may be necessary, given the business need, to work occasional overtime.
We offer weeks of paid on-the-job training. The hours of training will be aligned with your schedule.
**Primary Responsibilities:**
+ Demonstrate understanding of internal / external factors that may drive caller questions / issues (e.g., recent plan changes, mass mailings, call directing / rerouting, weather emergencies)
+ Ask appropriate questions and listen actively to identify underlying questions / issues (e.g., root cause analysis)
+ Gather appropriate data / information and perform initial investigation to determine scope and depth of question/issue
+ Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed
+ Proactively contact external resources as needed to address caller questions / issues (e.g., providers, labs, brokers)
+ Utilize appropriate knowledge resources to drive resolution of applicable questions / issues (e.g., websites, CRM tools, Onyx, Siebel, knowledge bases, product manuals, Microsoft SharePoint)
+ Identify and communicate steps / solutions to caller questions / issues, using appropriate problem - solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes)
+ Offer additional options to provide solutions / positive outcomes for callers (e.g., online access to relevant information, additional plan benefits, workarounds for prescription delays)
+ Make outbound calls to resolve caller questions / issues (e.g., to callers, providers, brokers, pharmacies)
+ Drive resolution of caller questions / issues on the first call whenever possible (e.g., first - call resolution, one - and - done)
+ Ensure proper documentation of caller questions / issues (e.g., research conducted, steps required, final resolution)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience with primary / specialty appointments OR health plans
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM PST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.
**Preferred Qualifications:**
+ Bilingual fluency in English and Spanish
+ Experience with working in EPIC system
+ Experience with working in a remote position
**Telecommuting Requirements:**
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
+ Ability to connect directly into internet - via hard wire (either directly to modem or router)
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO

Description
About the Company:
Our client is a well-respected organization known for its commitment to customer satisfaction and excellence. They are seeking a Customer Service Representative who thrives in a fast-paced environment and is dedicated to providing outstanding service to clients, customers, or the general public. If you are passionate about helping others and have strong communication skills, this could be an excellent opportunity for you!
Responsibilities:
+ Act as the first point of contact, providing exceptional customer support via phone, email, or live chat.
+ Resolve customer inquiries or complaints in a professional and empathetic manner.
+ Document customer interactions accurately within the company's CRM system.
+ Collaborate with team members to ensure a seamless customer experience.
+ Stay up to date with product, service, or company policies to address inquiries confidently.
+ Communicate customer feedback to the management team to improve services or address recurring challenges.
Requirements - Proven experience in customer service or call center roles.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in handling inbound and outbound calls.
- Competence in email correspondence and order entry.
- Excellent problem-solving and conflict resolution skills.
- Familiarity with basic computer systems and software.
- A positive attitude and commitment to teamwork. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Job Description:**
**POSITION SUMMARY:**
The Customer Service Representative provides proactive customer support by responding to telephone and written inquiries regarding problem resolution, complaints, product information, and order placement. This role develops tailored solutions, coordinates with internal departments, and ensures customer needs are met. and takes appropriate action to ensure that customer needs are met in a timely and efficient manner. Coordinates acting as a liaison between customers and internal departments, the Customer Service Representative delivers exceptional service to foster strong, positive relationships.
**RESPONSIBILITIES**
+ Respond to customer inquiries via phone and email regarding orders, product information, scheduling, pricing and shipping.
+ Process customer orders and coordinate with other departments to ensure timely fulfillment.
+ Build and maintain a strong positive relationship with customers and internal teams.
+ Handle and resolve customer complaints promptly and professionally.
+ Maintain accurate customer account records, track shipments and monitor inventory levels and be able to troubleshoot as needed.
+ Act as a liaison between customers and internal departments to resolve issues and expedite work.
+ Provide clear, accurate product and service information to customer service and internal departments.
+ Proactively identify and resolve product or delivery issues using available resources.
+ Maintains focus on continuous improvement by applying 80/20, PLS and USa principals/techniques and making process improvement recommendations to management.
+ Other duties may be assigned as required.
**POSITION QUALIFICATION REQUIREMENTS**
**Education:** Associate or bachelor's degree in business or related field.
**Experience/Skills:**
+ Minimum 2 years' related customer service experience.
+ Excellent written and verbal communication skills
+ Strong organizational skills and the ability to multi-task in a fast-paced environment
+ High accuracy in data entry and attention to detail
+ Proficient in computer skills - MS Office (Excel, Word, Outlook)
**other requirements and conditions**
**Physical/Visual Activities or Demands:** Physical/visual activities or demands that are commonly associated with the performance of the functions of this job.
While performing the duties of this job, the employee is constantly required to sit and type and frequently required to stand, walk, hear, and grasp. Specific vision abilities required by this job include concentrated attention, close vision, far vision, depth perception, color vision, and the ability to bring objects into sharp focus.
**Working Conditions:** Working conditions are commonly associated with the performance of the functions of this job.
Typical office conditions (70%) Typical manufacturing conditions with exposure to machinery (30%)
**License(s)/Certification(s) Required:** None
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
"Commonly associated" is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodation are appropriate.
All activities, demands, conditions and requirements are linked to essential job functions.
As an Equal Opportunity/Affirmative Action Employer, ITW does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state, or local laws. EOE/M/F/Vet/Disability
**Compensation Information:**
$25.00 - $28.00
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**Company :**
Highmark Inc.
**Job Description :**
**JOB SUMMARY**
This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
**ESSENTIAL RESPONSIBILITIES**
+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma/GED
**Substitutions**
+ None
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 1-3 years experience in customer service or call center environment
**Preferred**
+ None
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
**LANGUAGE REQUIREMENT (Other than English)?**
None
**Travel Requirement**
0% - 25%
**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**
**Position Type**
Office-based
Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting up to 10 pounds
Rarely
Lifting 10 to 25 pound
Rarely
Lifting 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$19.27
**Pay Range Maximum:**
$26.88
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary:**
Starting at $18.50/hr
We are seeking a compassionate, customer-obsessed _Customer Service Representative_ to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.
As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.
**Key Responsibilities:**
+ **Actively listen and be an advocate for** customers, understand their needs and provide guidance and support
+ **Resolve** customer inquiries and issues efficiently while documenting all interactions.
+ **Educate** customers about available resources and assist them in navigating their options.
+ **Anticipate** customer needs and **provide proactive solutions** to enhance satisfaction.
+ **Collaborate** with team members and other departments to address service issues and improve outcomes.
+ **Document** all customer correspondence and maintain confidential records of patient information.
+ **Follow policies, procedures, and the CVS/Aetna Code of Conduct.**
Your performance will be measured by:
+ **Customer satisfaction** with the service you provide.
+ **Demonstrating CVS/Aetna's "Heart at Work" behaviors** including Putting People First, Joining Forces, and Inspiring Trust.
+ **Your ability to resolve customer issues the first time they call.**
+ **Quality and accuracy** of interactions with customers.
+ **Reporting to work and adhering to your assigned schedule.**
Our Leadership and Welcome Teams will help you succeed by providing:
+ New colleague orientation to learn about our company and your role.
+ Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
+ A supportive and inclusive culture that will allow for continuous learning and growth.
+ Ongoing coaching and mentoring support.
+ Equipment and resources needed to complete assigned work.
**Key Competencies and Behavioral Requirements:**
+ **Demonstrated empathy** and effective communication skills.
+ **Respectful and kind** demeanor in all communications while being an advocate for our customers
+ **Strong problem-solving and decision-making abilities.**
+ **Ability to manage multiple resources and tasks in a fast-paced environment.**
- This position pays a starting rate of $8.00/hour.
**Required Qualifications:**
+ 6+ months of customer service experience.
+ Basic computer skills.
+ Must be able to go onsite in Hartford, CT.
**Preferred Qualifications:**
+ 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
+ Microsoft office experience preferred.
**Education:**
High School Diploma, GED, or equivalent experience.
**You must have:**
+ High-speed internet access with adherence to workplace model and potential telework agreements.
+ Willingness to work specific hours, with flexibility.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
17.00 - 31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/13/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Description

Job Description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive.

• Hourly pay
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Description

Job Description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive.

• Hourly pay
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

_This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges._
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
As a **Senior Customer Service Representative,** you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.
This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.
**Primary Responsibilities:**
+ Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
+ Handle escalated calls, resolving more complex customer issues in a one and done manner
+ Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
+ Assist customers in navigating UnitedHealth Group & Optum websites and encourage and reassure them to become self-sufficient
+ Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
+ Provide education and status on previously submitted pre-authorizations or pre-determination requests
+ Meet the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution and attendance
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
+ Ability to work any of our 8-hour shift schedules during our normal business hours of Monday - Friday, 8:00am - 4:30pm CST
**Preferred Qualifications:**
+ 1+ years of Customer Service Representative (CSR) experience or 1+ years of experience in an office setting, call center setting or phone support role
+ Bilingual Fluency in English and Spanish
**Telecommuting Requirements:**
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
+ Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
+ Excellent verbal and written communication skills
+ Strong time management and organizational skills
+ Ability to incorporate frequent changes into workflow and consistently build on knowledge based
+ Demonstrated ability to listen skillfully, collect relevant information, building rapport and respond to customers in a compassionate manner
+ Proficient in conflict management skills to resolve issues in a stressful situation
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
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