47 Customer Success Manager jobs in Baltimore

Join to apply for the Customer Success Manager role at CyberMaxx

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At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks.

We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls. By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors.

At CyberMaxx, we value humility, transparency, intellectual curiosity, and a customer-first approach.

We are looking for a technically proficient and proactive Customer Success Manager with a strong drive for results. A CSM will be a key advocate for our customers, ensuring they derive maximum value from CyberMaxx. The primary focus will be to build and maintain strong, long-lasting customer relationships, driving customer satisfaction, retention, and growth.

A strong understanding of the customer success lifecycle is essential for this role. The ideal candidate will have experience in mapping and managing the customer journeyfrom onboarding and adoption to renewal and expansion. You should be able to identify key touchpoints, anticipate customer needs, and implement proactive strategies that drive engagement, retention, and long-term value. Familiarity with customer success metrics, feedback loops, and cross-functional collaboration is critical to ensuring a seamless and impactful customer experience.

• Proactive Customer Communication: Demonstrating value, sharing thought-provoking topics, and threat intel.
• Strategic Thinking: Identifying areas for growth and long-term success.
• Relationship Management: Establish and nurture strong relationships with key stakeholders. The CSM is the main point of contact for customer inquiries and concerns.
• Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials, and referrals.
• Analysis: Identify trends and areas for improvement through analysis of customer data.
• Continuous learning: Stay informed on industry trends, competitors, and new technologies, continuously improving knowledge to better serve our customers.

• Proven experience in a customer relationship facing role within a technical /cybersecurity space.
• Excellent communications and interpersonal skills
• Strong problem-solving abilities and a pro-active mindset
• BA/BS degree or equivalent work experience
• Ability to thrive in a fast-paced, high growth, and rapidly changing environment.
• Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives.
• Ability to collaborate cross-functionally
• Project management experience is also preferred

• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)
• 10 annual, paid holidays

CyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by law.

• Entry level

• Full-time

• Other

• Computer and Network Security

Referrals increase your chances of interviewing at CyberMaxx by 2x

Get notified about new Customer Success Manager jobs in Linthicum, MD .

Hanover, MD $70,000.00-$0,000.00 4 days ago

Hanover, MD 70,000.00- 80,000.00 5 days ago

Annapolis, MD 85,000.00- 90,000.00 5 days ago

Maryland, United States 85,100.00- 222,600.00 2 weeks ago

Adelphi, MD 110,000.00- 170,000.00 1 month ago

Towson, MD 87,900.00- 158,200.00 1 week ago

Sparks, MD 65,000.00- 70,000.00 5 months ago

Baltimore, MD 78,992.00- 107,093.00 3 weeks ago

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Baltimore, MD 102,400.00- 153,600.00 1 month ago

Hanover, MD 70,000.00- 80,000.00 6 days ago

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Laurel, MD 125,000.00- 185,000.00 5 days ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About Us

Were ClosedWon Talent , a sales & go-to-market recruiting agency that specializes in working with fast-growing startups. If you're exploring your next move, we might have just the opportunity for you.including this one!

About the Company

Were working with a well-funded, fast-growing GovTech startup thats built the first AI-driven platform guiding government contractors from pre-RFP opportunity discovery all the way through compliant proposal submission.

Theyve established a strong lead in the market, backed by serious investors and real product-market fit.

About the Opportunity

Theyre hiring a Customer Success Manager to lead onboarding and help new customers adopt the platform successfully. Youll run training sessions, guide customers through capture and proposal workflows, and act as the go-to point of contact through early adoption. Youll also collaborate closely with sales, product, and client success teams to ensure a world-class customer experience.

Key Responsibilities:

• Lead initial exploration of the platform post paid-pilot to ensure potential customers fully grasp and can apply the platform to their needs while driving ROI
• Conduct onboarding sessions for new customers, providing training and support on using the software
• Act as the main point of contact for customers during the exploration phase and onboarding period
• Work closely with the sales and product teams to ensure seamless customer experiences
• Maintain a high level of customer engagement and identify opportunities for upsell during the onboarding and exploration process

Qualifications:

• Minimum 2 years of experience in government contracting, with hands-on experience in writing and managing proposals
• Strong understanding of government RFP processes and compliance requirements
• Experience in instructional or teaching roles is a plus, with the ability to communicate complex information clearly
• Sales experience is a plus, with the ability to foster relationships and engage customers
• Structured, detail-oriented, and able to manage multiple projects and deadlines
• Outgoing, personable, and comfortable working with diverse teams and customers
• Self-motivated and able to work independently while collaborating effectively with others

Compensation:

• $60$0k salary
• 3.5% commission on your accounts
• OTE of 110k 140k
• Equity, medical/dental/vision, and unlimited PTO

ZeroFox seeks a Technical Account Consultant (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CSMs drive value by serving as trusted technical advisors and support contacts who are aligned resources with ZeroFox customers. CSMs exceed customer expectations by proactively updating customers' platforms, creating reporting that clearly shows their solutions' effectiveness, providing ongoing education, and advocating for their needs. CSMs work with customers to define business and technical requirements while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.

• Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes.
• Build effective curated customer experiences with the ZeroFox platform and larger operating environment.
• Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets, and programs.
• Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration.
• Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment.
• Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations.
• Deliver web-based training to user groups to support organizational adoption.
• Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes.
• Serve as a frontline technical resource for "best practice" and informal customer questions.
• Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues.
• Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers.
• Maintain current functional and technical knowledge of ZeroFox service options.
• Help to document best practices in developing and using ZeroFox solutions.
• Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity, and growth.

• Experience in a related function, typically obtained in 3+ years.
• Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously.
• Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies.
• Successful management of customer support engagements to completion with high levels of customer satisfaction.
• Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
• Exceptional verbal and written organizational, presentation, and communication skills.
• Customer service orientation and belief in teamwork, collaboration, adaptability, and initiative.
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
• Competitiveness & competitive awareness.
• Proficiency in explaining strengths & vulnerabilities.
• Willingness to travel as required based on customer and business need.

• Knowledge of data analytics, dashboards, and reporting.
• Written and spoken fluency in English and Arabic languages.
• Skill with various workflow tools: JIRA, SQL, Salesforce, Google Apps, Zendesk.
• Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background.
• Certifications: CISSP, CISA, Security+.
• Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good.
• Past experience working in customer success, technical support, configuration, and/or training capacity.

• Competitive compensation.
• Community-driven culture with employee events.
• Generous time off.
• Comprehensive private insurance and EAP.
• Fun, modern workspace.
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Mid-Senior level

Full-time

Other

IT Services and IT Consulting

Polar Analytics: The All-in-One Data Platform for Consumer Brands ?

Polar Analytics simplifies data so brands can make smarter, faster decisions without the complexity of traditional tools. Powerful yet user-friendly, it gives DTC brands the insights they need to scale profitably.

Our mission? To help indie DTC brands compete and growfaster and more profitably.

4,000+ Brands and Growing

Weve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year.

Cutting-edge tech, Built for Simplicity

We leverage the modern data stack to deliver enterprise-level insightswithout the need for a data team.

Backed by World-Class Investors

Weve raised $28.5M with Frst, Point9, and Chalfen Ventures, a top-tier B2B SaaS investor known for spotting future unicorns early.

A Team of eCommerce Experts

Our team brings experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader.

Why this role?

• Drive enterprise growth : Own strategic relationships with our highest-value clients, directly impacting company revenue and expansion targets

• Shape the future of e-commerce analytics : Join us at a pivotal moment as we transition to an enterprise-focused service model, with significant opportunities for career advancement as our second US-based CSM

• Become an e-commerce expert : Get exclusive access to the strategies and data of the fastest-growing DTC brands, building deep expertise in a $24B+ industry while helping shape product development

• Own your impact : In a lean, high-performing team, your work directly influences customer lifetime value, retention rates, and company growth trajectory

What's the Scope?

• Full lifecycle ownership : Own the complete customer journey from implementation through renewal for your entire enterprise portfolio (12k+ ARR accounts), ensuring seamless transitions and maximum value realisation

• Strategic onboarding leadership : Lead complex enterprise implementations, working closely with solutions engineers to ensure technical success while focusing on adoption strategies and relationship building

• Revenue expansion : Proactively identify and execute expansion opportunities within your portfolio, leveraging product knowledge to upgrade clients to higher-tier plans and new feature sets

• Enterprise relationship management : Foster deep, strategic relationships with demanding enterprise clients, managing expectations and serving as their primary advocate within Polar

• Retention and renewal strategy : Develop and execute sophisticated retention strategies using both high-touch and low-touch approaches, preventing churn through proactive health monitoring and intervention

• Cross-functional collaboration : Partner with support on escalated issues, create tickets, conduct initial investigations, and transform customer problems into scalable solutions with Tech and Product teams

• Voice of the customer : Translate enterprise customer needs and feature requests into actionable product roadmap influence, ensuring our platform evolves to meet market demands

• Process optimi sation : Help build scalable CS practices as we grow, contributing to playbooks and best practices that will support our expanding enterprise customer base

This job is made for you if you have:

• Enterprise CS expertise : You have 3+ years of B2B SaaS Customer Success experience, specifically with enterprise accounts, ideally in companies that scaled from startup to growth stage

• E-commerce/data fluency : You have experience with e-commerce adjacent software, analytics platforms, or data-driven SaaS products, enabling you to quickly understand technical concepts and speak our clients' language

• Full lifecycle mastery : You've owned the complete customer journey from implementation through renewal, with proven success in expansion and upsell motions

• Sales acumen : You have experience or a strong aptitude for revenue-generating activities, are comfortable with expansion conversations and quota-carrying responsibilities

• A high-performance mindset : You thrive in fast-paced environments with sophisticated enterprise clients who have high expectations and complex requirements

• Technical communication : You can translate complex technical concepts into business value and aren't intimidated by data, APIs, or technical integration discussions

• Startup mentality : You're comfortable with ambiguity, rapid change, and wearing multiple hats in a dynamic team environment where innovation happens quickly

• Ownership mindset : You take full accountability for your book of business and proactively solve problems rather than waiting for direction

We believe in a structured, fair, and transparent hiring process. While the steps may vary by role, heres what you can expect:

1.Recruiter Screen (30 mins): A call with our Head of Talent to talk through your current/past experience and your motivations and Tell you more about Polar Analytics.

2. Role Fit Interview (45 mins): Here, you'll meet either the Hiring Manager or a team member of a similar level to discuss your ways of working and understand your skillset and ability for the role.

3. Competency Deep Dive (1 hour): This interview usually consists of a practical element (case study, Presentation, Technical Problem Solving etc) designed to give you a broader understanding of how we drive impact at Polar. This will be with the hiring manager and one other team member.

4. Culture Interview (45 mins): A conversation with one of our Culture Champions. We assess your team fit based on our values (see below).

We value your time and effort in the application process, and we aim to provide feedback as quickly as possible.

• No Ego We work as a team, valuing everyones input.

• ? Transparency Honest feedback and open communication drive our growth.

• Growth Mindset We constantly learn, improve, and push for excellence.

• Care for Others We lead with empathy and put our customers first.

• Act Like an Owner We take responsibility and drive the business forward.

• Driven by Impact We focus on delivering real value to our customers.

• Choice-First Work Culture We focus on impact.

• 5 weeks of vacation

• Competitive salary & equity

• Latest MacBook

• Remote Office Upgrade budget to spend in your first year to ensure you have the best environment possible to work in

• ? Private Health Insurance Based on your location.

• Company-Wide Offsites Every 6 Months Align on vision and strengthen our team bonds.

Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled. Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey. Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews. Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers. Understand our customers' organizational structure and develop relationships with key business stakeholders. Understand our customers' business and link customer goals to compelling solutions to be delivered. Proactively assist in problem resolution, both internally and externally. Maintain accurate records, including detailed documentation of customer service actions and discussions. Escalate issues appropriately to Services, Support, Product, etc. Develop compelling recommendations with strong close rates for add-on business. Invest in developing both yourself and others, and contribute to organizational efforts as required.

Your Qualifications:

5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field. Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives. Proven ability to work in a fluid environment, with limited processes. Excellent communication and presentation skills directed at both business-oriented and technical audiences.

A Few Things We Have To Offer:

Compensation: $75,000 - $100,000. Bonus potential. Great Healthcare, Dental, Vision. Flexible PTO. Culture of support, encouraging Life-Work balance. 401k match. FSA and HSA options. Employee Assistance Program. Paid Parental Leave. Representing a company with 4,000+ clients and a 99% retention rate. Accelerated title and salary growth potential. A fun and energetic work environment that makes you excited to go to work every day.

Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

Join to apply for the Enterprise Customer Success Manager role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet periodically in interesting locations worldwide to align on strategy and execution.

We are founder-led, profitable, and growing. We are hiring an Enterprise Customer Success Manager at Canonical .

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations, offering additional services or products to increase loyalty and draw up collaboration roadmaps.

Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in segments:

• Mass - SMEs or large businesses starting with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs also support other customers, including our Store customers.

Location: This role is remote.

• Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
• Coordinate complex projects with developers, IT managers, and decision makers.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
• Manage a customer portfolio in a specific region, identify growth opportunities or renewal risks.
• Conduct weekly customer and business reviews, identify blockers, and drive resolutions.
• Advocate for customers internally and influence product roadmaps and processes.
• Support customers through reactive tickets.
• Create campaigns targeting multiple customers via digital channels.

• Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Excellent presentation skills for complex software discussions.
• Experience in building and improving internal processes.
• Team player capable of interacting across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in Spanish and Portuguese, alongside English, is highly valued.

• Experience with Salesforce, Jira, and CRMs is a plus.

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review, recognition rewards, holiday leave, maternity/paternity leave.
• Wellness programs, travel opportunities, and travel upgrades for company events.

Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, set high standards, and value excellence. Most colleagues work remotely, and working here challenges you to think differently and learn new skills.

We foster a workplace free from discrimination, valuing diversity of experience and background. We consider all applications fairly.

Join to apply for the Graduate Customer Success Manager role at Canonical

Join to apply for the Graduate Customer Success Manager role at Canonical

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team
  
  

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally
  
  

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
  
  

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Maryland, United States $82,000.00-$24,000.00 2 weeks ago

Towson, MD 87,900.00- 158,200.00 1 week ago

Hanover, MD 50,000.00- 100,000.00 2 days ago

Baltimore, MD 50,000.00- 150,000.00 2 weeks ago

Maryland, United States 60,000.00- 101,500.00 4 weeks ago

Maryland, United States 86,000.00- 108,000.00 1 week ago

Maryland, United States 51,000.00- 83,375.00 1 week ago

Baltimore, MD 32,500.00- 82,500.00 2 weeks ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.