2007 Customer Support Specialist jobs in Dallas

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development

• Respond promptly and professionally to customer inquiries, providing accurate information and solutions.
• Troubleshoot and resolve customer issues related to products or services, escalating complex problems when necessary.
• Document all customer interactions, transactions, comments, and actions accurately in the CRM system.
• Identify and escalate priority issues or recurring problems to the appropriate internal teams.
• Educate customers on product features, benefits, and best practices.
• Build and maintain strong customer relationships by providing consistent, high-quality support.
• Contribute to team goals and performance metrics, aiming for excellent customer satisfaction scores.
• Stay up-to-date on product knowledge and company policies to ensure accurate information delivery.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Provide feedback to management on customer trends and potential product improvements.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Assist in developing and maintaining support documentation and FAQs.
• Collaborate with sales and technical teams to ensure a seamless customer experience.
• Identify opportunities to upsell or cross-sell relevant products or services where appropriate.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM systems and help desk software.
• Ability to multitask, prioritize, and manage time effectively.
• A patient and customer-centric attitude.
• Comfortable working in a hybrid environment, balancing remote and in-office duties at our Dallas, Texas, US location.
• Experience in the (Industry relevant to the client, e.g., SaaS, E-commerce, Telecommunications) sector is a plus.
• Ability to adapt to a fast-paced work environment.
• Demonstrated ability to handle stressful situations calmly and effectively.

• Provide exceptional customer support via phone, email, and chat.
• Diagnose and resolve technical issues for software products.
• Document customer interactions and solutions accurately in a CRM/ticketing system.
• Escalate complex issues to the appropriate internal teams.
• Educate customers on product features and best practices.
• Identify trends in customer issues and provide feedback to product development teams.
• Maintain a high level of customer satisfaction.
• Follow established support procedures and protocols.
• Contribute to the knowledge base by creating and updating support articles.
• Manage multiple customer issues simultaneously.

• Proven experience in a customer support or technical helpdesk role.
• Strong technical aptitude and ability to troubleshoot software issues.
• Excellent written and verbal communication skills.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with CRM software and ticketing systems.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with SaaS products is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

• Responsible for managing the Customer Order process from quote to

• Provide advanced technical support and problem-solving for customer issues via phone, email, and chat.
• Manage and resolve customer escalations with a high degree of urgency and professionalism.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Train and mentor new customer support representatives, fostering a culture of continuous learning.
• Analyze customer feedback and support trends to identify areas for service improvement.
• Collaborate with other departments, such as Sales and Product Development, to address customer needs and product issues.
• Ensure all customer interactions are logged accurately and efficiently in the CRM system.
• Participate in regular team meetings and training sessions.
• Uphold company standards for customer satisfaction and response times.

• Proven experience (3+ years) in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a hybrid work environment.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Adept at de-escalating challenging customer situations.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

• Provide high-level customer support via phone, email, and chat.
• Troubleshoot and resolve complex technical and customer service issues.
• Escalate unresolved issues to appropriate departments or management.
• Document all customer interactions and resolutions accurately in the CRM system.
• Develop and maintain knowledge base articles and support documentation.
• Identify trends in customer inquiries and suggest improvements to products or services.
• Assist in training and mentoring junior support staff.
• Contribute to customer satisfaction initiatives and retention programs.
• Handle customer complaints and de-escalate difficult situations with professionalism.
• Proactively engage with customers to ensure their needs are met.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum 3-5 years of experience in customer service or technical support.
• Proven ability to handle complex customer inquiries and resolve issues effectively.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Experience in a senior or lead support role is a strong advantage.