Explore customer support specialist jobs in 536 Customer Support Specialist jobs in Houston
Customer Support Specialist
77001 Houston, Texas
$48000 Annually
WhatJobs
Posted 16 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their expanding team. This role is fully remote, allowing you to provide exceptional service from anywhere. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will handle customer interactions via phone, email, and chat, providing timely and accurate assistance. This is an opportunity to contribute to customer satisfaction and loyalty in a supportive and collaborative remote environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and provide solutions via phone, email, and live chat.
- Troubleshoot technical issues and guide customers through step-by-step solutions.
- Identify and escalate priority issues to the appropriate departments.
- Maintain accurate customer records and interaction logs in the CRM system.
- Educate customers on product features and services.
- Gather customer feedback and share insights with product and development teams.
- Achieve individual and team performance goals related to customer satisfaction, response times, and resolution rates.
- Assist in developing and updating customer support documentation and FAQs.
- Contribute to team meetings and share best practices.
- Maintain a positive and professional attitude towards customers and colleagues.
Qualifications:
- High school diploma or equivalent; some college or relevant certification is a plus.
- Proven experience in a customer service or helpdesk role (1-2 years preferred).
- Excellent verbal and written communication skills.
- Strong listening and empathy skills.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving abilities and a patient, calm demeanor.
- Adaptability and willingness to learn about new products and services.
- Comfortable working independently in a remote setting.
- A reliable internet connection and a dedicated workspace.
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0
Remote Customer Support Specialist
77002 Houston, Texas
$45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative technology solutions, is seeking dedicated and empathetic Customer Support Specialists to join their fully remote team. This is an excellent opportunity for individuals passionate about providing exceptional customer service and resolving issues efficiently, from the comfort of their own homes. The role is fully remote, offering unparalleled flexibility and the chance to be part of a globally distributed, high-performing support network.
As a Remote Customer Support Specialist, you will be the primary point of contact for customers seeking assistance with our client's products and services. Your responsibilities will include responding to customer inquiries via email, chat, and phone, troubleshooting technical issues, guiding users through product features, and processing service requests. You will need to maintain a high level of customer satisfaction by offering timely, accurate, and friendly support. Documenting customer interactions, identifying recurring issues, and providing feedback to product development teams to improve customer experience are also key aspects of this role. You will be expected to adhere to strict service level agreements and maintain a professional demeanor at all times.
We are looking for candidates with outstanding communication skills, both written and verbal, and a genuine desire to help others. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency in common ticketing systems and CRM software is a plus. Strong problem-solving abilities, patience, and the capacity to remain calm under pressure are essential. A reliable internet connection and a dedicated workspace are required for this remote position. While no specific technical background is mandatory, a willingness to learn about our client's diverse product range is crucial. This is a unique chance to build a rewarding career in customer support without the constraints of a traditional office environment, contributing to a positive customer journey for a growing company.
As a Remote Customer Support Specialist, you will be the primary point of contact for customers seeking assistance with our client's products and services. Your responsibilities will include responding to customer inquiries via email, chat, and phone, troubleshooting technical issues, guiding users through product features, and processing service requests. You will need to maintain a high level of customer satisfaction by offering timely, accurate, and friendly support. Documenting customer interactions, identifying recurring issues, and providing feedback to product development teams to improve customer experience are also key aspects of this role. You will be expected to adhere to strict service level agreements and maintain a professional demeanor at all times.
We are looking for candidates with outstanding communication skills, both written and verbal, and a genuine desire to help others. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency in common ticketing systems and CRM software is a plus. Strong problem-solving abilities, patience, and the capacity to remain calm under pressure are essential. A reliable internet connection and a dedicated workspace are required for this remote position. While no specific technical background is mandatory, a willingness to learn about our client's diverse product range is crucial. This is a unique chance to build a rewarding career in customer support without the constraints of a traditional office environment, contributing to a positive customer journey for a growing company.
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1
Lead Customer Support Specialist
77002 Houston, Texas
$55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Lead Customer Support Specialist to manage and enhance their customer service operations in Houston, Texas, US . This role involves overseeing a team of support agents, resolving escalated customer issues, and developing strategies to improve customer satisfaction and retention. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for delivering exceptional support. You will be instrumental in shaping the customer experience and ensuring our client's reputation for outstanding service is maintained and grown.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a positive and productive work environment.
- Handle and resolve complex customer inquiries and complaints that have been escalated from the support team.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor customer service performance metrics and provide regular reports to management.
- Identify trends in customer issues and provide feedback to other departments for product and service improvements.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Manage scheduling and resource allocation for the support team.
- Contribute to the development and delivery of training programs for new and existing staff.
- Act as a primary point of contact for high-value or sensitive customer escalations.
- Continuously seek opportunities to enhance the customer support experience and drive customer loyalty.
- Proven experience in a customer service or helpdesk environment, with at least 2 years in a leadership or supervisory role.
- Exceptional communication, interpersonal, and problem-solving skills.
- Demonstrated ability to manage and motivate a team.
- Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong understanding of customer service principles and metrics.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- Proficiency in analyzing data and generating performance reports.
- Excellent organizational and time management skills.
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2
Senior Customer Support Specialist
77001 Houston, Texas
$55000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a rapidly expanding tech company, is seeking a highly experienced and empathetic Senior Customer Support Specialist to join their team in Houston, Texas, US . This role offers a hybrid work model, providing a blend of in-office collaboration and remote flexibility. As a Senior Customer Support Specialist, you will be the primary point of contact for customers, providing expert assistance and resolving complex technical issues with exceptional service. You will be responsible for troubleshooting product-related problems, guiding customers through setup and usage, and escalating advanced issues to appropriate internal teams. This role demands excellent communication skills, patience, and a deep understanding of the company's products and services. You will also contribute to improving customer support processes, documenting solutions, and training junior support staff. The ideal candidate possesses strong problem-solving abilities, a knack for de-escalating challenging situations, and a passion for delivering outstanding customer experiences. You should be adept at using CRM systems and support ticketing software. Responsibilities:
- Provide advanced technical support and troubleshooting to customers via phone, email, and chat.
- Resolve complex product and service-related issues efficiently and effectively.
- Guide customers through product setup, configuration, and usage.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to senior management or specialized departments.
- Identify recurring customer issues and provide feedback to product development teams.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Train and mentor junior customer support representatives.
- Assist in developing and implementing improved customer support processes.
- Proactively communicate with customers regarding service updates or known issues.
- Ensure customer satisfaction and build strong customer relationships.
- Handle customer complaints and de-escalate challenging situations with professionalism.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 3+ years of experience in a customer support or technical support role, with at least 1 year in a senior capacity.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Patience, empathy, and a customer-centric mindset.
- Ability to work effectively in a hybrid work environment.
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3
Senior Customer Support Specialist
77002 Houston, Texas
$55000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Houston, Texas, US . This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative benefits of in-office interaction. The ideal candidate will possess a proven track record of delivering exceptional customer service, resolving complex technical issues, and contributing to the continuous improvement of support processes. Responsibilities include providing first-line technical assistance to customers via phone, email, and chat, troubleshooting software and hardware problems, documenting customer interactions and solutions accurately, escalating unresolved issues to appropriate technical teams, and identifying trends to provide feedback for product enhancements. You will also be responsible for mentoring junior support staff, developing support documentation and knowledge base articles, and participating in team meetings to discuss performance metrics and strategies. A key aspect of this role involves proactively engaging with customers to ensure satisfaction and build long-term relationships. The ability to empathize with customers, communicate technical information clearly and concisely, and maintain a calm and professional demeanor under pressure is paramount. This position requires a deep understanding of IT systems and common software applications, coupled with strong problem-solving and analytical skills. If you are passionate about customer success and eager to contribute to a growing organization, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for a range of client issues.
- Manage and resolve customer inquiries via multiple communication channels.
- Develop and maintain comprehensive documentation for support processes and solutions.
- Train and mentor new customer support representatives.
- Analyze support data to identify areas for service improvement.
- Collaborate with engineering and product teams to resolve complex bugs and feature requests.
- Ensure timely and satisfactory resolution of all customer issues.
- Contribute to building a positive and customer-centric support culture.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer support or helpdesk role.
- Proficiency in CRM software and ticketing systems.
- Strong knowledge of operating systems, network protocols, and common software applications.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively both independently and as part of a team.
- Experience with remote support tools is a plus.
- Demonstrated ability to handle challenging customer situations with professionalism.
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4
Senior Customer Support Specialist
77002 Houston, Texas
$22 Hourly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Houston, Texas, US . This role plays a critical part in ensuring customer satisfaction by providing top-tier support, resolving complex issues, and contributing to the continuous improvement of our support processes. The ideal candidate will have a proven track record in customer service, excellent communication skills, and a passion for helping others. Responsibilities include:
Qualifications:
This is an excellent opportunity for a dedicated professional to make a significant impact in a growing organization. If you are passionate about customer service and thrive in a challenging yet rewarding environment, we encourage you to apply. The successful candidate will receive a competitive salary and benefits package.
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Investigating and resolving customer issues, escalating complex problems to appropriate departments when necessary.
- Providing accurate information about products, services, and policies.
- Documenting all customer interactions and resolutions in the CRM system.
- Training and mentoring junior support staff.
- Identifying trends in customer issues and providing feedback to product and engineering teams for improvement.
- Developing and maintaining support documentation and FAQs.
- Participating in team meetings and contributing to a collaborative work environment.
- Continuously seeking opportunities to enhance the customer experience.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in a customer service or helpdesk role.
- Exceptional verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- Patience, empathy, and a customer-centric approach.
- Flexibility to work occasional evenings or weekends as needed.
- Experience in a hybrid work environment is a plus.
This is an excellent opportunity for a dedicated professional to make a significant impact in a growing organization. If you are passionate about customer service and thrive in a challenging yet rewarding environment, we encourage you to apply. The successful candidate will receive a competitive salary and benefits package.
Apply Now
5
Senior Customer Support Specialist
77001 Houston, Texas
$25 Hourly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in **Houston, Texas, US**. This role is crucial for providing exceptional technical and customer service support, resolving complex issues, and ensuring a positive customer experience. The ideal candidate will possess advanced troubleshooting skills, a deep understanding of customer service principles, and the ability to mentor junior team members.
Key Responsibilities:
Location: Houston, Texas, US
Key Responsibilities:
- Providing first-tier and advanced technical support to customers via phone, email, and chat.
- Troubleshooting and resolving complex customer inquiries and technical issues related to (mention general product/service type, e.g., software applications, hardware, services).
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Escalating unresolved issues to appropriate technical teams or management while ensuring timely follow-up.
- Developing and maintaining support documentation, FAQs, and knowledge base articles.
- Mentoring and training new customer support representatives, providing guidance and feedback.
- Identifying trends in customer issues and providing feedback to product development and quality assurance teams.
- Assisting with customer onboarding and training sessions.
- Ensuring customer satisfaction by providing timely, accurate, and professional support.
- Contributing to the improvement of support processes and workflows.
- Handling customer complaints and resolving them with empathy and efficiency.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is preferred.
- Minimum of 4 years of experience in customer support, technical support, or a related role.
- Proven experience with CRM software and helpdesk ticketing systems.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and active listening skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in mentoring or leading a support team is highly desirable.
- Proficiency in relevant software applications and operating systems.
- Availability to work flexible hours, including some weekends or evenings, as needed for coverage.
Location: Houston, Texas, US
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6
Senior Customer Support Specialist
77001 Houston, Texas
$55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Houston, Texas, US . This role is ideal for an individual passionate about delivering exceptional customer experiences and possesses a deep understanding of technical support principles. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing timely and effective solutions. This position involves a hybrid work model, offering a blend of in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate and comprehensive information.
- Diagnose and resolve technical hardware and software issues, escalating complex problems to senior technical staff when necessary.
- Guide customers through problem-solving processes and product functionalities.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
- Identify and flag trends in customer issues to contribute to product improvement and knowledge base development.
- Collaborate with cross-functional teams, including product development and engineering, to address customer feedback and resolve recurring issues.
- Develop and maintain internal and external support documentation, FAQs, and training materials.
- Participate in team meetings, training sessions, and performance reviews to enhance skills and contribute to team success.
- Ensure adherence to company policies, procedures, and service level agreements.
- Proactively identify opportunities to improve the customer support process and overall customer satisfaction.
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Experience in the (mention a relevant industry, e.g., SaaS, telecommunications, etc.) sector is highly desirable.
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7
Senior Customer Support Specialist - Remote
77001 Houston, Texas
$65000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Senior Customer Support Specialist to join their fully remote support team, based out of Houston, Texas . This role is critical in ensuring our customers receive exceptional service and timely resolution to their inquiries and issues. The Senior Specialist will handle complex customer escalations, provide guidance to junior support staff, and contribute to the continuous improvement of our customer support processes and knowledge base. You will be a primary point of contact for high-value clients, requiring excellent communication, empathy, and problem-solving skills.
Responsibilities:
This is a fully remote position, offering the flexibility to work from anywhere within the United States. Candidates must have a dedicated home office setup with reliable high-speed internet. Exceptional written and verbal communication skills are paramount, as is the ability to work independently and manage time effectively. A strong understanding of customer relationship management (CRM) systems and ticketing platforms is required. We are seeking a proactive problem-solver who is passionate about delivering outstanding customer experiences and is eager to contribute to a growing, remote-first company. Your dedication to providing top-tier support will be instrumental in our client's ongoing success.
Responsibilities:
- Provide advanced technical and product support to customers via phone, email, and chat.
- Manage and resolve complex customer issues and escalations with efficiency and professionalism.
- Act as a subject matter expert for the product and support processes.
- Train, mentor, and guide junior customer support representatives.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvements.
- Develop and update customer-facing documentation and internal knowledge base articles.
- Contribute to the development and implementation of new support strategies and tools.
- Analyze support metrics and performance to identify areas for optimization.
- Collaborate with sales and account management teams to ensure customer success.
- Maintain a high level of customer satisfaction and loyalty.
This is a fully remote position, offering the flexibility to work from anywhere within the United States. Candidates must have a dedicated home office setup with reliable high-speed internet. Exceptional written and verbal communication skills are paramount, as is the ability to work independently and manage time effectively. A strong understanding of customer relationship management (CRM) systems and ticketing platforms is required. We are seeking a proactive problem-solver who is passionate about delivering outstanding customer experiences and is eager to contribute to a growing, remote-first company. Your dedication to providing top-tier support will be instrumental in our client's ongoing success.
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8
Customer Support Specialist - Tier 2
77001 Houston, Texas
$65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a skilled and empathetic Customer Support Specialist (Tier 2) to join their growing support team in **Houston, Texas, US**. This role offers a hybrid work arrangement, blending remote work with in-office collaboration. You will be responsible for resolving complex customer issues that require advanced troubleshooting and in-depth product knowledge. This includes investigating technical problems, diagnosing software or hardware malfunctions, and providing effective solutions to ensure customer satisfaction. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a patient, customer-centric approach. Key responsibilities involve documenting customer interactions and technical issues, escalating unresolved problems to higher support tiers or engineering teams, and contributing to the knowledge base with solutions and workarounds. You will also identify trends in customer issues and provide feedback to product development teams to improve the customer experience. We are looking for individuals with at least 3 years of experience in customer support or a related technical role, with a proven ability to handle complex inquiries. Proficiency with CRM software and ticketing systems is required. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Excellent written and verbal communication skills are essential, as is the ability to explain technical concepts clearly to non-technical users. Join our client's support team and play a crucial role in maintaining high levels of customer satisfaction for their clients in **Houston, Texas, US**, and beyond. This is an opportunity to deepen your technical expertise and make a real difference for customers.
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