446 Customer Support Specialist jobs in Mckinney

Customer Support Specialist

Pay from $24 to $28 per hour with significant growth and earning potential!

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-JM3

#LI-TX001

(#IN-TXCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

About Aloha

We're proud to say that Aloha has been on the INC 5000 list for five consecutive years ) We're a leading SaaS health-tech company dedicated to providing innovative solutions that elevate the patient experience for healthcare providers. Our mission is to drive growth and advance innovation in the healthcare industry, and we're on the lookout for passionate and driven team members to join our awesome team.

We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us?

Starting Pay: $25/hour with performance-based increases up to $34/hour

Please note this is an on-site position in our McKinney office Monday-Friday

CLICK HERE to Meet our Team!

Responsibilities & Requirements:

As a Customer Support Specialist, you will provide top-shelf customer service to all clients, handle inbound/outbound calls, live chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity, and improving our customer experience.

Requirements:

• You're a complex problem solver/outside-the-box thinker, especially with tech!
• MUST Previous Customer Support experience in a ticketing setting (inbound calls, emails, chats).
• CRM experience such as Salesforce or Hubspot
• You love talking to people and are comfortable/personable on the phone
• You can be self-sufficient but you're also a team player
• You're an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments
• You love feedback and you're always looking to reach new heights
• You're driven and the opportunity to grow outside your comfort zone excites you!

Good to have, but not required

• Previous Medical Office/Insurance Industry experience

Perks

• Weekly In-House Chiropractic Care
• 4 Company Provided Lunches per week
• Regular Company Outings/Team Bonding Events
• Full Medical, Dental, and Vision Health Benefits
• Short-term disability
• Matching 401(k) up to 4%
• Flexible Vacation & Paid Time Off

Do you have what it takes? Apply now!

If you REALLY want to stand out, message Adam on LinkedIn 3 reasons why you'd be a good fit. Ne sure to include your customer support and CRM experience

Review Wave provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem is seeking a Customer Support Specialist to join our South-Central U.S. regional team. This position can be based out of San Antonio, Carrollton, or Corpus Christi, Texas. This position is responsible for providing legendary customer service by supporting order processing and sales activities for both internal and external customers. You'll be the front line of communication, ensuring prompt, thorough, and professional handling of customer needs while maintaining a positive and solution-oriented approach.
This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence. If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply-even if you don't meet every requirement.
**Key Responsibilities**
_Order Management_
+ Process product and service orders via direct customer contact or sales input
+ Monitor and maintain order backlog; communicate proactively about order status and changes
+ Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines
+ Maintain customer files with contracts, quotes, and relevant documentation
_Customer Billing Resolution_
+ Investigate and resolve billing disputes in coordination with A/R collections team
_Sales Support_
+ Provide product availability, pricing, and formal quotations
+ Support sales teams and customers with both pre- and post-order needs
_Team Collaboration_
+ Provide backup coverage within the team and across departments as needed
+ Participate in new initiatives and contribute to process improvements
**Role Focus**
+ Not a call center role
+ Heavy involvement in project order entry, issue resolution, and internal order handling
+ Orders often span long lead times and may require engagement until start-up-sometimes up to two years later
**Qualifications & Skills**
_Required:_
+ 0-2+ years of experience in customer service, order management, or sales support
+ Strong customer service background with proactive communication skills
+ Technical aptitude and problem-solving mindset
+ Strong verbal and written communication skills
+ Ability to work cross-functionally in a matrixed organization
+ Proficiency in Microsoft Office applications
_Preferred:_
+ Experience with CRM systems (Salesforce.com preferred)
+ Familiarity with ERP systems (AS/400 and Select Configure Price Quote (SCPQ) tools)
+ Mechanical aptitude
**Key Competencies**
+ Customer-centric mindset with a strong focus on service quality
+ Willingness to ask questions and take initiative
+ Continuous improvement orientation
+ Ability to collaborate across boundaries and functions
**Compensation & Benefits**
The estimated pay for this position is **$20.00/hour.** At Xylem we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans; 401(k) with company contribution; paid time off; paid parental leave; and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Job Details

Job Location
Weatherford Annex - Weatherford, TX

Position Type
Full Time

Education Level
High School

Salary Range
$14.65 - $15.10 Hourly

Job Shift
Day

Job Category
Admin - Clerical

Description

Duties include but are not limited to: Assisting with ensuring individuals seeking mental health services have completed applications for services and other necessary paperwork. Answering telephone, receiving intake and screening information from the call center. Will be the customer support specialist for the designated program facility, to include completing requisitions for supplies for other staff at the location. Tracking individuals throughout the open access process, filing, sending out correspondence via mail, email, and responding to questions. Assistance with other data collection and reporting functions as needed. Completing financial eligibility and insurance verification process for those entering Pecan Valley's services. Must be familiar with, and/or willing to be trained in, trauma-informed care. This includes understanding, recognizing, and responding to the effects of all types of trauma, and an ability to work in a behavioral environment where staff convey dignity, respect, hopefulness, and the opportunity for choice and empowerment among consumers.

Qualifications

Excellent customer service skills, phone etiquette, and professional demeanor required. Pleasant telephone voice, exceptional organizational skills, proper grammar and ability to relate well to phone-in and walk-in patrons. Ability to work cooperatively with others. Excellent typing and spelling skills required. Must have experience/knowledge of Microsoft office programs. Knowledge of the use of office equipment including computer, copier, fax, multiple line phone, postage meter. Flexibility to assist in a variety of assignments in a sometimes fast-paced environment. Must have a high school diploma or G.E.D., must have a good driving record for the past 3 years and have a valid auto insurance card.

PHYSICAL ABILITIES: Must be able to bend, stoop, kneel crouch, squat, lift at least 25 lbs., reach forward and overhead, and sit for an extended period of time.

Bilingual Customer Support Specialist

Pay from $25 to $29 per hour with significant growth and earning potential!

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-JM3

#LI-TX001

(#IN-TXCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Join the Sherwin-Williams team as a Bilingual Customer Support Specialist (Spanish) and play a vital role in assisting our customers in finding the right solutions for their needs. Our specialists work closely with both wholesale and retail customers, providing outstanding service and support, ensuring maximum client satisfaction. At our Store #7717, located at 2809 Clarksville Street, Paris, TX 75460, you will have the opportunity to leverage your skills in a dynamic work environment.

Your key responsibilities will include:

• Delivering exceptional customer service to foster satisfaction and loyalty.
• Engaging with customers in person and over the phone, determining their needs, and recommending appropriate products and services.
• Building strong, trust-based relationships with wholesale and retail customers.
• Accurately processing sales transactions in line with company policies and procedures.
• Meeting monthly, quarterly, and yearly sales goals.
• Maintaining accurate work order files and product formulas.
• Efficiently pulling products from the sales floor or warehouse.
• Tinting and mixing products to meet customer specifications.
• Stocking shelves and setting up eye-catching displays.
• Performing routine cleaning of store equipment.
• Loading/unloading delivery trucks as necessary.
• Assisting with deliveries when required.
• Keeping assigned areas well-stocked and presentable.
• Staying informed on product offerings to assist customers effectively.
• Adhering to inventory control procedures and suggesting sales improvement strategies.

Minimum Requirements:

• Minimum age of eighteen (18) years.
• Legal authorization to work in the country of employment without the need for sponsorship.
• Fluency in both English and Spanish, with the ability to read, write, comprehend, and communicate in both languages.
• A valid, unrestricted Driver's License.
• Physical ability to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodation.
• Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:

• High School diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Experience in selling paint and paint-related products.
• Familiarity with operating tinting and mixing equipment.

At Sherwin-Williams, we believe in inspiring and enhancing the world through our products and your contributions. If you are passionate about customer service and thrive in a supportive environment, apply today!

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Support Center Representative

NCR Atleos makes ATM cash access convenient where people shop, work, and live. NCR Atleos is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. NCR Atleos provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether NCR Atleos is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; NCR Atleos is convenient access to cash, when and where consumers need it. NCR Atleos is where cash meets commerce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to understand the current state of ATMs to fully diagnose problems for resolution

• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research

• Act as a liaison between Technical Support, Account Managers and other NCR Atleos personnel to help resolve escalated customer issues

• Create, review and close tickets and maintain accurate customer records

• Answer inbound calls from clients, customers, and external vendors

• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller

• Provide efficient productivity and superior quality service while working in a fast-paced environment

• Ability to effectively handle in user and Regulation E/Card Trace calls from customers

• Make outbound calls to clients, customers, and external vendors

• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

• Ability to work multiple systems simultaneously

• Handle internal/external reports and status updates

• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

• Follow-up on open investigations to ensure smooth handling and accurate closure

• Assume special projects as required by management

1st, 2nd & 3rd Shifts Available (dependent on team)

SYSTEMS INVOLVED

• Microsoft Office

• ADP Self Service

• CORE

• Device Manager

• Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS

• Bachelors' degree preferred; High School diploma or equivalent required.

• 1 year prior customer service/call center work experience required; preferably in a technical environment.

• Previous handling of inbound and outbound call center phones preferred.

• Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.

• Ability to type a minimum of 50wpm.

• Demonstrate independent decision-making skills.

• Ability to work various shifts, including days, evening, weekends, and holidays.

• Must be able to successfully pass all applicable background screening tests.

EOE/Minorities/Females/Vet/Disability

#LI-CB1

#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Agents with questions and escalations.

• Handle Daily schedule such as lunches and breaks

• Quality Assurance monitoring on agents

• Ability to understand the current state of ATMs to fully diagnose problems for resolution

• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research

• Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues

• Create, review and close tickets and maintain accurate customer records

• Answer inbound calls from clients, customers, and external vendors

• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller

• Provide efficient productivity and superior quality service while working in a fast-paced environment

• Ability to effectively handle in user and Regulation E/Card Trace calls from customers

• Make outbound calls to clients, customers, and external vendors

• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

• Ability to work multiple systems simultaneously

• Handle internal/external reports and status updates

• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

• Follow-up on open investigations to ensure smooth handling and accurate closure

• Assume special projects as required by management

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**Help Desk Representative III**
**Location** : Frisco, Texas (In-office Tuesday-Thursday, Remote Friday-Saturday)
**Shift** : Tuesday-Saturday | **Hours** : 10:00 AM - 7:00 PM
**Work Environment** : 24/7/365 support, including holidays
**Pay: $21-22 hourly**
**About NCR**
NCR connects people to cash where they shop, work, and live. Supporting over 237,000 ATMs globally, NCR partners with retailers, financial institutions, and prepaid card programs to provide seamless, surcharge-free access to cash. We are where cash meets commerce.
As a **Help Desk Representative III** , you will serve as a key support resource for NCR's ATM network, ensuring timely and accurate resolution of technical issues. You'll act as a liaison between customers, service vendors, and internal teams, providing expert-level troubleshooting and guidance in a fast-paced, 24/7 environment.
**Key Responsibilities**
+ Diagnose ATM issues using real-time system data and customer input
+ Communicate technical information clearly to both technical and non-technical audiences
+ Handle escalated inbound calls and assist in de-escalation and resolution
+ Support and coach Help Desk agents with daily questions and training needs
+ Monitor call queues and ensure agents are meeting performance expectations
+ Assign tickets and reports, and collaborate with supervisors on reporting and metrics
+ Make outbound calls to clients and vendors for follow-up and troubleshooting
+ Maintain accurate records by creating, reviewing, and closing service tickets
+ Monitor multiple email inboxes and respond within SLA timelines
+ Follow up on open investigations to ensure timely and accurate closure
+ Take on special projects as assigned by management
**Systems You'll Use**
+ Microsoft Office Suite
+ ADP Self Service
+ CORE
+ Device Manager
+ Windows XP Operating Systems
**Qualifications**
+ Minimum 2 years of customer service or call center experience, preferably in a technical support environment
+ Experience handling both inbound and outbound calls
+ Strong knowledge of Windows XP and proficiency in Outlook, Word, and Excel
+ Typing speed of at least 50 WPM
+ Strong independent decision-making and problem-solving skills
+ Flexibility to work evenings, weekends, and holidays as needed
+ Must pass applicable background checks
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.