353 Technical Support Specialist jobs in Boise
Technical Support Specialist
83702 Hidden Springs, Idaho
$55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing tech firm specializing in enterprise software solutions, is seeking a skilled Technical Support Specialist to join their dedicated customer support team in Boise, Idaho, US . This role is integral to ensuring our clients receive timely and effective solutions to their technical challenges. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a deep understanding of software applications and IT infrastructure. You will be responsible for diagnosing and resolving hardware and software issues, providing step-by-step guidance to users, and documenting support interactions.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat, resolving hardware, software, and network issues.
- Diagnose and troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
- Guide users through step-by-step solutions in a clear and concise manner.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Escalate unresolved issues to appropriate Tier 2 or Tier 3 support teams, providing detailed problem descriptions.
- Document all support interactions, issues, and resolutions in the ticketing system accurately.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Assist with IT asset management, including tracking and inventory of hardware and software.
- Participate in the setup and configuration of new employee workstations.
- Stay up-to-date with the latest technology trends and company product updates.
- Contribute to the continuous improvement of support processes and customer service quality.
- Collaborate with other IT team members on projects and initiatives.
- Ensure timely response and resolution of all support requests according to service level agreements (SLAs).
- Provide basic training to end-users on software usage and IT best practices.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 2-3 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with troubleshooting common hardware and software issues.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and analytical skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to work effectively both independently and as part of a team.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Relevant certifications (e.g., CompTIA A+, Network+) are highly desirable.
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0
Technical Support Specialist III
83702 Hidden Springs, Idaho
$55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Specialist III to join their dedicated team in **Boise, Idaho, US**. In this pivotal role, you will be the primary point of contact for resolving complex technical issues for a diverse range of users. You will leverage your deep understanding of hardware, software, and network infrastructure to diagnose problems, provide effective solutions, and ensure a high level of customer satisfaction. This position requires exceptional problem-solving skills, patience, and the ability to communicate technical information clearly and concisely to both technical and non-technical individuals. You will be instrumental in maintaining operational efficiency and supporting critical business functions. Your responsibilities will include:
- Providing advanced technical support for software, hardware, and network issues via phone, email, and in-person.
- Diagnosing and troubleshooting complex technical problems, identifying root causes, and implementing permanent solutions.
- Escalating unresolved issues to appropriate teams or vendors with detailed documentation.
- Creating and maintaining comprehensive technical documentation, knowledge base articles, and user guides.
- Assisting with the installation, configuration, and maintenance of computer systems and peripherals.
- Conducting user training sessions on new software and system updates.
- Monitoring system performance and proactively identifying potential issues.
- Contributing to the continuous improvement of support processes and tools.
- Collaborating with IT management to implement system upgrades and enhancements.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support or a similar role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with network protocols, hardware troubleshooting, and basic server administration.
- Excellent analytical and problem-solving skills.
- Exceptional customer service and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
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1
Senior Technical Support Specialist
83701 Hidden Springs, Idaho
$65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is a rapidly growing software company seeking a dedicated and highly skilled Senior Technical Support Specialist to join their on-site team. In this pivotal role, you will be the primary point of contact for our valued customers, providing expert assistance and resolving complex technical issues related to our innovative software solutions. You will delve deep into product functionalities, troubleshoot intricate problems, and ensure exceptional customer satisfaction through timely and effective support. This position requires a unique blend of technical acumen, problem-solving prowess, and outstanding communication skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and ticketing systems, addressing complex hardware and software issues.
- Diagnose, troubleshoot, and resolve product-related problems, escalating critical issues to engineering teams when necessary.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Analyze recurring technical issues and identify trends, providing feedback to product development and QA teams for continuous improvement.
- Guide customers through product installations, configurations, and upgrades, ensuring successful implementation.
- Conduct remote and on-site (if required) diagnostic sessions to identify root causes of technical challenges.
- Assist in training junior support staff and contribute to the development of support best practices.
- Manage customer relationships, ensuring a high level of satisfaction and retention.
- Stay up-to-date with product updates, new features, and industry advancements to maintain expert-level knowledge.
- Contribute to the overall enhancement of the customer support experience.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, preferably with enterprise software.
- Proven ability to diagnose and resolve complex technical issues across various operating systems and hardware platforms.
- Strong understanding of networking concepts, databases, and common software protocols.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Customer-focused mindset with a passion for delivering outstanding service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a plus.
- Familiarity with scripting languages (e.g., Python, PowerShell) is advantageous.
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2
Remote Technical Support Specialist
83701 Hidden Springs, Idaho
$55000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is actively seeking a dedicated and customer-focused Remote Technical Support Specialist to join their expanding support team. This role is crucial in providing exceptional technical assistance and problem resolution to a diverse user base, entirely from a remote work environment. The ideal candidate will possess a deep understanding of common software and hardware issues, excellent communication skills, and a passion for helping others succeed. As a fully remote position, you will have the flexibility to work from anywhere within the US, connecting with colleagues and customers virtually.
Responsibilities include:
Qualifications:
Responsibilities include:
- Providing first-level technical support to customers via phone, email, and chat, addressing hardware, software, and network issues.
- Troubleshooting and diagnosing complex technical problems, escalating to senior support tiers when necessary.
- Guiding users through step-by-step solutions and providing clear, concise instructions.
- Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Maintaining a high level of customer satisfaction by delivering prompt, accurate, and empathetic support.
- Identifying recurring technical issues and providing feedback to the product development team for potential improvements.
- Assisting with user account management, password resets, and access provisioning.
- Creating and updating knowledge base articles and FAQs to empower users and internal teams.
- Staying up-to-date with product updates, new features, and common technical challenges.
- Collaborating with team members to share knowledge and best practices in a virtual setting.
- Meeting and exceeding key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction scores.
- Participating in ongoing training sessions to enhance technical expertise and soft skills.
- Ensuring a secure and confidential handling of customer data and information.
- Contributing to a positive and collaborative remote team culture.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Proven experience in a technical support or helpdesk role, preferably in a remote capacity.
- Strong understanding of operating systems (Windows, macOS), common applications (Microsoft Office Suite, Google Workspace), and hardware troubleshooting.
- Excellent problem-solving and diagnostic skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage time effectively in a remote setting.
- A quiet, dedicated workspace with reliable high-speed internet access.
- Customer-centric attitude with a commitment to providing outstanding service.
- Experience with cloud-based services and SaaS applications is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.
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3
Remote Senior Technical Support Specialist - SaaS
83701 Hidden Springs, Idaho
$75000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Technical Support Specialist to provide exceptional remote support for their cutting-edge SaaS platform. This is a fully remote position, offering the flexibility to work from anywhere within the US. The ideal candidate will possess deep technical expertise, outstanding communication skills, and a passion for helping customers resolve complex issues.
In this role, you will be the primary point of contact for customers experiencing technical difficulties with our client's software. Responsibilities include troubleshooting software bugs, diagnosing system errors, guiding users through complex configurations, and providing timely and effective solutions via phone, email, and chat. You will document all customer interactions, issues, and resolutions in the CRM system, contributing to a comprehensive knowledge base. A key aspect of this position involves escalating critical issues to the engineering and product development teams, providing detailed feedback to facilitate prompt resolution and product improvement.
The Senior Technical Support Specialist will also play a proactive role in identifying recurring customer pain points and suggesting improvements to the product or support documentation. You will contribute to the development of training materials and best practice guides for customers and internal support staff. This role demands strong analytical skills to understand intricate technical problems and the ability to explain complex technical concepts in clear, concise language to a non-technical audience. You will be expected to manage your workload efficiently, prioritize tasks effectively, and maintain high levels of customer satisfaction in a remote setting.
Required qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in technical support, customer service, or a similar IT role is essential, with a strong emphasis on SaaS products. Proven ability to troubleshoot and resolve complex software issues is a must. Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms is required. Familiarity with common web technologies (HTML, CSS, JavaScript) and database concepts is highly desirable. Excellent written and verbal communication skills, a patient and empathetic demeanor, and the ability to work independently and as part of a distributed team are critical for this remote position.
In this role, you will be the primary point of contact for customers experiencing technical difficulties with our client's software. Responsibilities include troubleshooting software bugs, diagnosing system errors, guiding users through complex configurations, and providing timely and effective solutions via phone, email, and chat. You will document all customer interactions, issues, and resolutions in the CRM system, contributing to a comprehensive knowledge base. A key aspect of this position involves escalating critical issues to the engineering and product development teams, providing detailed feedback to facilitate prompt resolution and product improvement.
The Senior Technical Support Specialist will also play a proactive role in identifying recurring customer pain points and suggesting improvements to the product or support documentation. You will contribute to the development of training materials and best practice guides for customers and internal support staff. This role demands strong analytical skills to understand intricate technical problems and the ability to explain complex technical concepts in clear, concise language to a non-technical audience. You will be expected to manage your workload efficiently, prioritize tasks effectively, and maintain high levels of customer satisfaction in a remote setting.
Required qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in technical support, customer service, or a similar IT role is essential, with a strong emphasis on SaaS products. Proven ability to troubleshoot and resolve complex software issues is a must. Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms is required. Familiarity with common web technologies (HTML, CSS, JavaScript) and database concepts is highly desirable. Excellent written and verbal communication skills, a patient and empathetic demeanor, and the ability to work independently and as part of a distributed team are critical for this remote position.
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4
TECHNICAL SUPPORT SPECIALIST - US Residence based position
83714 Eagle, Idaho
Bayer
Posted 12 days ago
Job Viewed
Job Description
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
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TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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TECHNICAL SUPPORT SPECIALIST - US Residence based position
83756 Boise, Idaho
Bayer
Posted 12 days ago
Job Viewed
Job Description
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Customer Service Advisor
83709 Hidden Springs, Idaho
Valvoline Instant Oil Change
Posted 1 day ago
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Job Description
What You’ll Do:
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting
impressions and build loyal customers by using product knowledge and services to present oil change options and
additional services. No matter your experience, our training program will prepare you to communicate successfully
with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you
become an expert on our products, services, and company knowledge.
At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied
backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with
disabilities are strongly encouraged to apply.
The perks and benefits we’ll provide you*:
- Competitive weekly pay - $17.75 per hour
- Paid on-the-job training – No previous automotive experience is required
- Flexible work schedule: No late evenings or holidays
- Paid time off (PTO), and holiday pay
- Company provided uniforms and tools
- Tuition and certification assistance and access to a FREE online university
- Medical and prescription drug coverage – with Health Savings Account contributions
- Dental, vision, and 401(k) retirement savings plans – 100% match up to 5%
- We promote from within – a commitment we are passionate about
- Back-up Child and Elder Care
- 50% discount on Valvoline Instant Oil Change (VIOC) automotive services
*Terms and conditions apply, and benefits may differ depending on location.
What you’ll need to succeed:
- Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
- Effective interpersonal and oral communication skills
- Interacting with people face-to-face
- Eagerness to learn and grow
- Occasionally lift up to 50 pounds
- Willing to be top-side technician cross-trained
- Have full mobility and can work with your hands above your head
- Can stand for extended periods of time and climb stairs
- Comfortable working in a non-climate-controlled environment
- English fluency in reading, writing, and speaking
How you’ll advance in your career:
At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and
to hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fair
and honest values, we’re here to help you reach every milestone.
*Terms and conditions apply, and benefits may differ depending on location
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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