5,377 Food And Beverage Staff jobs in the United States

Fall Hiring Alert!
Serve up delicious food and drinks, adding flavor and fun to our guests' park experience!

Availability Requirements:

• September:   Required  1 day per week   (operating  Saturday night )
• October:   Required  2 days per week   (operating  Fridays, and Saturdays nights )
• Must be available to work 7 out of 9 weekends   between  September 6 and November 1

WAGE: $17 / hour

Minimum Age Requirement: 16

• Prepare, and serve food and beverages to guests.
• Maintain cleanliness and hygiene in food preparation areas by using chemical cleaners (training provided).
• Handle ordering and processing transactions accurately.
• Restock supplies and ingredients as needed.
• Provide excellent customer service with a positive attitude.

• Previous food service experience preferred
• Willingness to learn and follow food safety guidelines and pass ServSafe (training provided)
• Good customer service skills
• Ability to handle payment terminals and operate a point-of-sale system (training provided)
• Strong communication and teamwork abilities
• Attention to cleanliness and hygiene standards
• Availability to work flexible hours, including weekends and holidays

Pay: $6000 per year - $000 per year

At Great Wolf, the Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager’s key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers.

Join our Pack:   

•Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels  

•Great Perks : Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives  

•Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training  

•Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund  

•Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.  

Benefits:   

•Medical, Dental, and Vision insurance  

•Health savings account  

•Telehealth resources  

•Life insurance  

•401K with employer match  

•Paid vacation time off  

•Paid parental leave 

Essential Daily Duties & Responsibilities:

• As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions.
• Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.
• Ensures compliance of Pack Member participation training courses in Great Wolf University.
• Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.
• Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.
• Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.
• Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols.
• Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.
• Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.
• Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.
• Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels.
• Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained.
• Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved.
• Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections.

Basic Qualifications & Skills:

• High School diploma or equivalent experience
• Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service
• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
• Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement
• Demonstrated experience leading teams to achieve/exceed goals
• Strong attention to detail and time management skills
• Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
• Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS)
• Successful completion of criminal background check and drug screen
• Highly proficient with food safety and sanitation practices, rules and regulations

Desired Qualifications & Traits:

• Bachelor’s degree in hospitality, business, or related field
• Preferably 2 years in a similar role
• Manager-level certification from nationally accredited food safety training program
• Manager-level certification from nationally accredited alcohol awareness & safety training program
• Effective communication and ability to resolve conflict; Proven teamwork
• Training and/or experience with hands-on kitchen and bar equipment maintenance
• Prior management experience in hotel/resort industry
• Strong analytical skills – Understand and react appropriately to key business indicators
• Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. – Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)

Physical Requirements:

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Estimated Salary Range:

$6000 per year - $6000 per year annual base salary

A employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Application Instructions   

We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay: $17.00 per hour

At Great Wolf, the Food and Beverage Attendant is responsible for positive guest interactions while taking orders, serving, and handling transactions in a friendly and efficient manner at various quick service restaurants and food outlets throughout the lodge!

Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years.

Join our Pack:

•Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives

•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

•Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

•Medical, Dental, and Vision insurance

•Health savings account

•Telehealth resources

•Life insurance

•401K with employer match

•Paid vacation time off

•Paid parental leave

Essential Duties & Responsibilities

•Communicates with guests to take food and beverage orders

•Prepares customer food and beverage orders

•Provides outstanding customer service and engage in suggestive selling

•Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs

•Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing

•Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting

•Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service

•Ensures the daily operation of the retail outlet adheres to operating procedure guidelines

•Assists in other food outlets as needed

Basic Qualifications & Skills

•Some High School education or equivalent

•Flexibility regarding scheduling based on business demands

•Experience utilizing basic math skills with ability to add, subtract multiply and divide

•Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

•Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

•Previous experience demonstrating strong customer service

•Prior experience utilizing restaurant equipment and sanitation standards

•Ability to multi-task and prioritize a variety of tasks with minimal direction

•Previous experience with cash transactions and Point of Sale systems

•Proven teamwork skills

Physical Requirements

•Ability to lift up to 20 lbs.

•Able to sit and/or stand for long periods of time

Application Instructions:    

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.   

 Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay: $6000 per year - $000 per year

At Great Wolf, the Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager’s key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers.

Join our Pack:   

•Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels  

•Great Perks : Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives  

•Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training  

•Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund  

•Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.  

Benefits:   

•Medical, Dental, and Vision insurance  

•Health savings account  

•Telehealth resources  

•Life insurance  

•401K with employer match  

•Paid vacation time off  

•Paid parental leave 

Essential Daily Duties & Responsibilities:

• As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions.
• Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.
• Ensures compliance of Pack Member participation training courses in Great Wolf University.
• Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.
• Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.
• Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.
• Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols.
• Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.
• Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.
• Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.
• Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels.
• Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained.
• Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved.
• Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections.

Basic Qualifications & Skills:

• High School diploma or equivalent experience
• Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service
• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
• Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement
• Demonstrated experience leading teams to achieve/exceed goals
• Strong attention to detail and time management skills
• Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
• Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS)
• Successful completion of criminal background check and drug screen
• Highly proficient with food safety and sanitation practices, rules and regulations

Desired Qualifications & Traits:

• Bachelor’s degree in hospitality, business, or related field
• Preferably 2 years in a similar role
• Manager-level certification from nationally accredited food safety training program
• Manager-level certification from nationally accredited alcohol awareness & safety training program
• Effective communication and ability to resolve conflict; Proven teamwork
• Training and/or experience with hands-on kitchen and bar equipment maintenance
• Prior management experience in hotel/resort industry
• Strong analytical skills – Understand and react appropriately to key business indicators
• Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. – Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)

Physical Requirements:

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Estimated Salary Range:

$6000 per year - $6000 per year annual base salary

Application Instructions   

We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay: $17.00 per hour

At Great Wolf, the Food and Beverage Attendant is responsible for positive guest interactions while taking orders, serving, and handling transactions in a friendly and efficient manner at various quick service restaurants and food outlets throughout the lodge!

Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years.

Join our Pack:

•Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives

•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

•Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

•Medical, Dental, and Vision insurance

•Health savings account

•Telehealth resources

•Life insurance

•401K with employer match

•Paid vacation time off

•Paid parental leave

Essential Duties & Responsibilities

•Communicates with guests to take food and beverage orders

•Prepares customer food and beverage orders

•Provides outstanding customer service and engage in suggestive selling

•Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs

•Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing

•Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting

•Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service

•Ensures the daily operation of the retail outlet adheres to operating procedure guidelines

•Assists in other food outlets as needed

Basic Qualifications & Skills

•Some High School education or equivalent

•Flexibility regarding scheduling based on business demands

•Experience utilizing basic math skills with ability to add, subtract multiply and divide

•Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

•Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

•Previous experience demonstrating strong customer service

•Prior experience utilizing restaurant equipment and sanitation standards

•Ability to multi-task and prioritize a variety of tasks with minimal direction

•Previous experience with cash transactions and Point of Sale systems

•Proven teamwork skills

Physical Requirements

•Ability to lift up to 20 lbs.

•Able to sit and/or stand for long periods of time

Application Instructions:    

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.   

 Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay: $6000 per year - $000 per year

At Great Wolf, the Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager’s key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers.

Join our Pack:   

•Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels  

•Great Perks : Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives  

•Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training  

•Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund  

•Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.  

Benefits:   

•Medical, Dental, and Vision insurance  

•Health savings account  

•Telehealth resources  

•Life insurance  

•401K with employer match  

•Paid vacation time off  

•Paid parental leave 

Essential Daily Duties & Responsibilities:

• As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions.
• Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.
• Ensures compliance of Pack Member participation training courses in Great Wolf University.
• Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.
• Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.
• Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.
• Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols.
• Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.
• Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.
• Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.
• Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels.
• Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained.
• Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved.
• Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections.

Basic Qualifications & Skills:

• High School diploma or equivalent experience
• Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service
• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
• Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement
• Demonstrated experience leading teams to achieve/exceed goals
• Strong attention to detail and time management skills
• Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
• Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS)
• Successful completion of criminal background check and drug screen
• Highly proficient with food safety and sanitation practices, rules and regulations

Desired Qualifications & Traits:

• Bachelor’s degree in hospitality, business, or related field
• Preferably 2 years in a similar role
• Manager-level certification from nationally accredited food safety training program
• Manager-level certification from nationally accredited alcohol awareness & safety training program
• Effective communication and ability to resolve conflict; Proven teamwork
• Training and/or experience with hands-on kitchen and bar equipment maintenance
• Prior management experience in hotel/resort industry
• Strong analytical skills – Understand and react appropriately to key business indicators
• Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. – Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)

Physical Requirements:

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Estimated Salary Range:

$6000 per year - $6000 per year annual base salary

Application Instructions   

We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay: $6000 per year - $000 per year

At Great Wolf, the Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers.

Join our Pack:

•Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

•Great Perks : Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

•Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training

•Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

•Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

•Medical, Dental, and Vision insurance

•Health savings account

•Telehealth resources

•Life insurance

•401K with employer match

•Paid vacation time off

•Paid parental leave

Essential Daily Duties & Responsibilities:

• As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions.
• Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.
• Ensures compliance of Pack Member participation training courses in Great Wolf University.
• Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.
• Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.
• Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.
• Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols.
• Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.
• Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.
• Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.
• Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels.
• Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained.
• Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved.
• Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections.

• High School diploma or equivalent experience
• Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service
• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
• Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement
• Demonstrated experience leading teams to achieve/exceed goals
• Strong attention to detail and time management skills
• Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
• Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS)
• Successful completion of criminal background check and drug screen
• Highly proficient with food safety and sanitation practices, rules and regulations

• Bachelor's degree in hospitality, business, or related field
• Preferably 2 years in a similar role
• Manager-level certification from nationally accredited food safety training program
• Manager-level certification from nationally accredited alcohol awareness & safety training program
• Effective communication and ability to resolve conflict; Proven teamwork
• Training and/or experience with hands-on kitchen and bar equipment maintenance
• Prior management experience in hotel/resort industry
• Strong analytical skills - Understand and react appropriately to key business indicators
• Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
 

Compensation: $13 per hour (Tipped Pool Program) and 1 FREE MEAL per shift!

What you get to do:
This role will ensure a great eating experience for our guests in a variety of venues, including restaurants, carts/kiosks, specialty snack carts, coffee shops, dessert stations, etc. Wherever you serve, you will:

• Enthusiastically greet and welcome guests
• Provide information to guests on food & beverage products being offered
• Make recommendations to fit each guest’s needs
• Support dietary restrictions, allergies and special needs
• Take orders in a prompt manner and ensure execution of delivery
• Maintain a clean working environment
• Operate payment register
• Maintain monies and sales information for audit and balance
• Follow monetary handling procedures
• Prepare/carry vending trays

What it takes to succeed:

• At least 18 years old
• Ability to sell bottled alcohol
• Ability to work indoors and outdoors, in a variety of weather conditions
• Commitment to exceptional guest service
• Ability to learn/use point of sale (payment register) systems
• Outstanding communication and interpersonal skills
• Strong organizational and multi-tasking abilities
• Ability to lift, carry, push and pull up to 50 lbs.
• Ability to walk and stand extensively
• Ability to complete all required training, including ServSafe and RCS Responsible Vendor Training
• Flexibility in working varied shifts
• Previous cash handling experience preferred
• Food service and/or theme park experience highly desirable

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
   

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.