Explore numerous help desk positions available across the United States. These roles are integral to providing technical support and customer service, addressing user inquiries, and resolving technical issues. Help desk jobs require strong communication skills, problem-solving abilities, and a solid understanding of computer systems and software.11,789 Help Desk jobs in the United States
Help Desk
Posted 15 days ago
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Job Description
+ Position: Help Desk Representative (CONTRACT TO HIRE)
+ Location:1 PROGRESS POINT PKWY, O FALLON, Missouri, SAINT CHARLES, , United States
+ Type: 100% ONSITE
+ Tentative Hourly Pay Range: $18 - $19 per hour
+ Schedule: 10:30am-7:00pm CST
The Help Desk Representative role for the Small Business Insurance Help Desk Team will be responsible for assisting both external and internal customers on a daily basis with a variety of requests. They will demonstrate technical and first level technical assistance and problem solving involving the following duties and responsibilities:
Job Responsibilities:
- Provide timely customer service to incoming requests via the phone in an automated call delivery environment
- Multi-task between incoming calls and e-mail requests with ability to meet turnaround time of 12 business hours
- Assume ownership and respond to customer internal/external correspondence complaints and inquiries in an efficient accurate and professional manner to achieve an optimal outcome. Ability to meet our First Level Resolution standards.
- To ensure complete resolution of all customer inquiries may need to coordinate end to end service with other business partners
- Effectively navigate multiple systems and applications to research analyze and resolve customer inquiries
- Work effectively in a team environment using professional interpersonal and communication skills
- Basic knowledge of Small Commercial insurance principles and company products
- Know and comply to corporate policies regulatory standards SOX internal business processes while processing work and meeting and/or exceeding service performance and quality standards
- Utilize basic understanding of product underwriting guidelines
- As business priorities change support other teams and process transactions as needed
- Complete assignments and other duties as assigned
- Maintain performance standards within a fast paced environment
Requirements
Skills:
- Strong customer service skills including oral and written communication.
- Demonstrated leadership skills
- Ability to work with all types of customers and assist to best ability in resolving their issue.
- Experience in a call center or customer service environment preferred
- Knowledge of customer service principles and practices
- Ability to handle multiple priorities within strict time constraints.
- Excellent organizational skills with the ability to multi-task
- Excellent verbal and written communications skills
- Excellent collaboration skills
- Strong Critical Thinking and Analytical Skills Regarding being able to identify potential issues being triaged based on training
- Possesses the ability to work independently to complete assignments in a timely manner.
- Ability to work well as in a team environment.
- Demonstrated commitment to team and departmental goals.
- Ability to make informed decisions achieving the appropriate results.
- Accurate Data Entry and Tracking skills required.
- Working Knowledge of MS Word and Excel - To be used to reference and look up information.
- Working Knowledge of Service Now preferred - To be used to track Help Desk tickets.
- Flexibility when schedule changes are needed and overtime needs are available
Education/Experience
o College level education preferred but not required based on prior experiences
o Commercial Insurance experience is preferred but not required.
o Work From Home/Remote Work Experience able to troubleshoot basic connection issues VPN experience desktop setup etc.
o Understanding of or ability to learn Small Business Insurance product and underwriting guidelines is required.
o General Computer and Program knowledge is preferred as we will be troubleshooting and triaging these types of issues on our team for our business partners.
Please note that this is a contract position-there is no guarantee that this position will be extended past the end date or converted to permanent status.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Virtual Help Desk
Posted 25 days ago
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Job Description
We are seeking a dedicated and customer-focused Virtual Help Desk Agent to join our dynamic Customer Support team. In this full-time, hourly position, you will play a vital role in ensuring our customers receive exceptional service by addressing their inquiries and resolving their technical issues efficiently. If you're a problem-solver with excellent communication skills and a passion for helping others, we want you to be part of our team.
What You'll Do
- Provide prompt, courteous, and accurate support to customers via email, chat, and phone in English.
- Diagnose and resolve technical issues, guiding customers through troubleshooting procedures.
- Document customer interactions and technical solutions in the company’s support system.
- Escalate complex issues to the appropriate team or department when necessary.
- Collaborate with team members to identify trends in customer inquiries and suggest process improvements.
- Maintain a strong understanding of company products, services, and policies.
- Ensure consistent adherence to service level agreements (SLAs) and performance metrics.
Qualifications
- Proficiency in English with excellent written and verbal communication skills.
- Previous experience in a customer support or help desk role preferred.
- Strong problem-solving skills and ability to work independently under minimal supervision.
- Basic technical knowledge and the ability to learn new software systems quickly.
- Efficient time management and ability to multitask in a fast-paced environment.
- Empathetic and patient demeanor with a commitment to providing exceptional customer service.
- Reliable internet connection and a quiet home-office setup for virtual work.
Benefits :
Pulled from the full job description
401(k)
Health insurance
Vision insurance
Dental insurance
Company Details
Help Desk Support
Posted 27 days ago
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Job Description
Tired of being the "go-to" tech person for your friends and family? Turn that knack for troubleshooting into a rewarding career! We're seeking a passionate and sharp Help Desk Support Specialist to join our dynamic team.
In this role, you'll be the first line of defense for our users, tackling a wide range of technical issues with confidence and a can-do attitude. From resetting passwords to resolving complex software problems, your mission is to provide quick, effective, and friendly support. You'll be the hero who saves the day, ensuring our systems run smoothly and our users stay productive.
We're looking for a problem-solver who is a quick learner and a great communicator. If you have a solid understanding of computer systems, a customer-first mindset, and enjoy the challenge of figuring things out, you'll thrive here. We offer a collaborative environment, ongoing training, and a chance to grow your IT career.
If you're ready to make a real impact and be the reliable expert our team counts on, apply today and help us build a better technical experience for everyone.
Company Details
Help Desk Technician
Posted 27 days ago
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Job Description
Our company is searching for a Help Desk Technician to offer technical IT support to our customers. In this position, you may help customers in person or over the phone. If you cannot fix the problem remotely, you may have the customer bring the computer to the help desk for service. This may be as simple as updating software or as complicated as replacing the motherboard. Our ideal applicant has an associate degree in computer science and advanced computer proficiency. A CompTIA A+ Computer Troubleshooting Certification is also beneficial.
Help Desk Technician Duties and Responsibilities- Answer phone calls and emails from customers
- Help customers fix their problems remotely
- Fix more complicated issues in person
- Record each IT support ticket
- Maintain a list of vendors for replacement parts
- High school diploma or GED certificate
- Associate degree in computer science (highly preferred)
- Advanced computer proficiency
- CompTIA A+ Computer Troubleshooting Certification (preferred)
- Strong customer service skills
Company Details
Help Desk Analyst
Posted today
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Job Description
- Company: CED – Electrical Distributor
- Location: Saint Joseph, MI, 49085
- Duration: 6-12 month contract to hire
- Shift:
- During training: M-F, 8am-5pm
- After training: M-F, 11am-8pm
Desired Skills and Experience *
Bachelor's or Associate's Degree – Flexible on this depending on experience
Strong Customer Service Skills
Willing to work 8 hour shift M-F from 11 am to 8 pm
Help Desk Analyst
Posted today
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Our government client is looking for an experienced Help Desk Analyst on an onsite 9+ months renewable contract role in Harrisburg, PA.
# of positions: 2
Position- Help Desk Analyst
W2 RATE - $22/HR
12 slots
Job Description:
The Help Desk Analyst performs the skills listed below-
• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
• Investigates and resolves computer software and hardware problems of users.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
• Follow quality standards and displays strong customer service skills.
• Able to work in a team environment.
• Complete assigned tasks.
• Excellent communication skills; both written and spoken.
• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
• Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware, and systems
• Above average communication skills and telephone manner.
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 1+ years previous IT Service Desk and/or Call Center experience required.
Required/Desired Skills and Experience:
- 1+ years' previous IT Service Desk and/or Call Center experience Required
- 1 year of Experience with call tracking and ticketing software Required
- 1 year of Attentive to details and ability to be resourceful (using supplied documentation) Required
- 1 year of Ability to support users with limited knowledge of computers, software, hardware and systems Required
- 1 year of Above average communication skills and telephone manner Required
- 1 year of Basic User & Security Group Active Directory Administration Required
- 1 year of Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required
- 1 year of Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required
- Excellent organizational skills Required
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
“Celebrating 30 years of service.”
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Help Desk Leader
Posted today
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About Us
We are a fast-growing, founder-led retail company with five dynamic and expanding brands. Our mission is simple yet powerful: to give back to our communities and make the world a better place. With operations in 37 states (and growing), we are driven by purpose, powered by entrepreneurial spirit, and committed to delivering an outstanding experience for our guests and associates.
The Opportunity
Do you believe in putting the Guest First ? Are you ready to show Courage , collaborate through seamless Teamwork , and unleash your Creativity ? We're seeking individuals who are driven by a pursuit of Greatness and a commitment to personal and professional Growth . We’re looking for a smart, hardworking, roll-up-your-sleeves leader to make an impact with us!
The Help Desk Leader, is responsible for leading a high-performing team dedicated to providing exceptional technical support with a strong focus on outstanding guest service. This role ensures the efficient resolution of technical issues for internal and, where applicable, external guests, while consistently upholding the highest standards of professionalism, empathy, and guest satisfaction. The ideal candidate will possess a deep understanding of support operations, combined with a passion for delivering memorable service experiences for those you serve.
What You’ll Do
- Champion a "guest-first" culture within the help desk team, emphasizing proactive communication, active listening, and a personalized approach to support.
- Develop and implement guest service standards, scripting, and best practices for all interactions (phone, email, chat, in-person).
- Monitor and analyze guest feedback (surveys, comments, etc.) to identify areas for improvement and implement corrective actions.
- Train and coach team members on advanced guest service techniques, de-escalation strategies, and effective communication.
- Train, mentor, and evaluate help desk technicians, fostering a collaborative and supportive team environment.
- Set clear performance goals and provide regular feedback to team members, conducting performance reviews and career development discussions.
- Schedule and manage team shifts, ensuring adequate coverage for all operational hours.
- Foster a culture of continuous learning and improvement within the team.
- Oversee the day-to-day operations of the help desk, ensuring timely and efficient resolution of all incoming support requests.
- Implement and optimize help desk ticketing systems (e.g., ServiceNow, Zendesk, FreshService) to streamline workflows and track metrics.
- Develop and maintain knowledge base articles, FAQs, and self-help resources for common issues.
- Monitor key performance indicators (KPIs) such as first-call resolution, average handling time, guest satisfaction scores, and ticket backlog.
- Identify recurring technical issues and work with other IT teams to implement long-term solutions.
- Ensure compliance with IT policies, procedures, and security best practices
- Communicate technical information clearly and concisely to non-technical guests.
- Act as a bridge between technical teams and guest-facing departments, ensuring alignment of service goals.
Who You Are
- Highly analytical with a strategic mindset and strong business acumen
- A problem solver and natural leader who thrives in a fast-paced, dynamic environment
- Detail-oriented and data-driven, yet capable of seeing the big picture
- Entrepreneurial, resourceful, and motivated by mission and impact
- A collaborative team player who leads with integrity and humility
- Passionate about personal growth and helping to build something truly great
- Basic understanding of hardware troubleshooting (desktops, laptops, printers).
- Exceptional interpersonal and communication skills (verbal and written).
- Proven ability to lead, motivate, and develop a team.
- Strong problem-solving and analytical abilities.
- High degree of empathy, patience, and a positive attitude.
- Ability to work under pressure and manage multiple priorities effectively.
- Excellent organizational and time management skills.
- Proactive and results-oriented.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Equivalent work experience may be considered.
- Proven experience in a guest-facing or customer service-centric environment is highly preferred (e.g., hospitality, retail, customer support center).
- Strong understanding of IT fundamentals, including operating systems and help desk ticketing systems (e.g., ServiceNow/Freshdesk).
- Familiarity with remote support tools.
Why Join Us?
We’re a company where people come to grow. You’ll be challenged, supported, and inspired every day — all while helping to build something meaningful. If you’re ready to roll up your sleeves and make an impact in a company that believes in doing well by doing good, we’d love to meet you.