What Jobs are available for Operations Manager in Baltimore?

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
+ Overall store management, supervision, and policy implementation
+ Sales and inventory management
+ Employee staffing, training, and development
+ Financial management
+ Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store's crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
**Required Qualifications**
+ Deductive reasoning ability, advanced analytical skills and computer skills.
+ Advanced communication skills, leadership, supervision, and influencing skill
+ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
**Preferred Qualifications**
+ Experience as a retail manager or supervisor
**Education**
High School diploma or equivalent preferred but not required.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $29.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 12/14/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our client seeks a dynamic and results-oriented Operations Manager to oversee and optimize the daily operations of their facility in Baltimore, Maryland . This leadership position is critical to ensuring the smooth, efficient, and cost-effective functioning of the organization. The ideal candidate will possess a proven track record in operational management, strong leadership capabilities, and a strategic mindset focused on continuous improvement. Responsibilities include developing and implementing operational strategies, managing budgets, overseeing staff performance, and ensuring compliance with company policies and industry regulations. You will be responsible for setting performance standards, monitoring key operational metrics, and implementing corrective actions to address any deviations. This role requires a hands-on approach, with the ability to engage directly with teams across various departments, including logistics, production, and customer service. You will play a vital role in fostering a positive and productive work environment, promoting teamwork, and driving employee engagement. The ability to identify operational inefficiencies, implement process improvements, and leverage technology to enhance productivity is paramount.

Qualifications include a Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA or relevant Master's degree is a plus. A minimum of 5-7 years of progressive experience in operations management, with at least 2 years in a supervisory or management role, is required. Demonstrated success in leading teams, managing budgets, and implementing operational improvements is essential. Strong analytical, problem-solving, and decision-making skills are necessary. Excellent communication, interpersonal, and organizational skills are a must. Experience with Lean Manufacturing, Six Sigma, or other process improvement methodologies is highly desirable. The ability to work effectively under pressure and adapt to changing business needs is crucial. This is an excellent opportunity for a seasoned manager to make a significant contribution to our client's success in Baltimore, Maryland . You will be expected to drive operational excellence and contribute to the overall strategic goals of the organization.

Our client, a thriving logistics and supply chain company, is seeking an experienced and results-driven Operations Manager to oversee key functions at their facility in Baltimore, Maryland, US . This role is integral to ensuring the efficiency, productivity, and profitability of our client's daily operations. The Operations Manager will be responsible for planning, directing, and coordinating all operational activities, including warehousing, inventory management, transportation, and staff supervision. You will develop and implement operational strategies to meet company goals, optimize resource allocation, and improve overall performance. Key responsibilities include managing budgets, forecasting operational needs, and ensuring compliance with safety regulations and company policies. The ideal candidate will possess strong leadership and team-building skills, with the ability to motivate and develop a diverse workforce. You should have a deep understanding of supply chain principles, logistics, and warehouse management systems. Excellent analytical and problem-solving abilities are required to identify areas for improvement and implement effective solutions. Experience with performance metrics tracking, process optimization, and continuous improvement initiatives is essential. You will work closely with other departments, including sales, customer service, and finance, to ensure seamless coordination and customer satisfaction. This is a challenging yet rewarding role offering the opportunity to make a significant impact on operational excellence. A Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field is required; an MBA or advanced degree is a plus. A minimum of 7 years of progressive experience in operations management, with at least 3 years in a supervisory or management capacity, is expected.

Location: Rockville Agg MD
Job Req ID: 14300

Join our amazing team and contribute as a:

Operations Manager - Aggregates

ABOUT THE ROLE

This position drives strategy execution by overseeing and managing all operations within a defined market and product line. The specific areas of focus include, but are not limited to, employee productivity, operational efficiency, customer service levels, and employee retention and satisfaction by maintaining a positive working environment.

WHAT YOU'LL ACCOMPLISH

• Ensures the operations achieve business objectives by providing direction and oversight to managers.
• Participates in the preparation of operating budgets.
• Creates and enforces a culture of safety and environmental stewardship. culpable for maintaining safe working environments and ensuring compliance with local, state and federal safety regulations; coordinate closely with local Safety Manager. Assure adherence to applicable legislation and regulations, including permit and environmental conditions; coordinate with local Environmental Manager.
• Develops staffing plans and establishes work plans and schedules on projects. Responsible for personnel management including recruitment, supervision, disciplinary actions, performance appraisals and termination of employment. Prioritizes staff workloads in order to meet product needs/objectives in all areas. Develops and trains staff to assure high skill levels. Partners with Human Resources on employee development and succession planning initiatives.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Improves productivity by analyzing Key Performance Indicators (KPIs), and developing strategies and recommendations for improvement.
• Works closely with management to identify and address customer service, union, and fleet related concerns.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE'RE LOOKING FOR

Education: Bachelor's degree or 7 years of equivalent experience
Field of Study Preferred: Operations Management, Business, Civil or mechanical engineering or other related discipline or equivalent experience.
Required Work Experience: 7+ years
Required Technical Skills: Microsoft Office and SAP

Additional Requirements

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day

HR Contact: Roscoe Chambers

BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Description
Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Responsibilities:
- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
- Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
- Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
- Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
- Continual standing and/or walking an average of 5 miles daily
- Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Basic Qualifications
- Bachelor's Degree or 2+ years Amazon experience.
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
- Prior experience with performance metrics, process improvement and Lean techniques.
- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
Preferred Qualifications
- Degree in Engineering, Operations or related field and MBA preferred
- Experience with a contingent workforce during peak seasons
- Ability to handle changing priorities and use good judgment in stressful situations
- Interest in long-term career development through assignments in multiple FCs across the nation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Actalent Services (an Allegis Group Company) is hiring a Financial Operations Manager for a permanent leadership role in our Global Headquarters in Hanover, MD. Reporting to the Senior Financial Operations Manager, the Financial Operations Manager will provide financial control in overseeing financial stewardship for engineering and sciences services practices and their corresponding projects and delivery programs. Key responsibilities include negotiations, pursuit strategy, pricing, expense and compensation management, forecasting, RFP support, monitoring financial performance, and ensuring cost and schedule objectives are met. The FinOps Manager will ensure profitability, enforce project accounting procedures, and identify efficiency improvements for all future and current technical services programs and projects.
Qualified candidates must possess prior experience working for a global services or project outsourcing organization and be located within commutable distance of Actalent's Global Headquarters in Hanover, MD with ability to work in-office up to 4 days/week.
Core Responsibilities
+ Serve as the primary finance contact for Practices and business development partners, executing all finance-related functions for assigned Practices.
+ Review and negotiate contractual documents, including NDAs, MSAs and SOWs and support scope management and change requests, ensuring contractual compliance.
+ Develop business and financial models and conduct reoccurring and ad hoc analysis to improve and grow the business.
+ Mitigate company risk by collaborating with Practice, business development, and corporate partners to resolve compliance issues promptly.
+ Develop pricing strategies and rate build ups to meet or exceed Practice gross profit targets, ensuring all indirect cost elements are captured within pricing.
+ Partner with finance and sales leadership to develop annual sales forecasts, headcount requests, and operating plans.
+ Support and participate in internal and customer business reviews.
+ Administer and evaluate compensation plans for sales, recruiter and/or Practice teams and review expense reports in accordance with expense policy.
+ Partner with practice and sales teams and leadership to identify trends and position the company for success.
+ Monitor, analyze, and report on project budgets, cost projections, and performance.
+ Oversee project revenue and accruals for month-end close.
+ Support procurement to ensure proper cost and billing processing.
+ In future, may assume direct supervisory experience over small team of business analysts and project coordinators.
Qualifications and Required Experience
+ Minimum 5 years of professional experience in financial analytics, controller, or financial operations role
+ Minimum 3 years of prior experience working directly for a global technical services organization
+ BA / BS degree in accounting, finance, economics, engineering, or a related field preferred
+ Strong analytical capabilities and proficiency in MS Office Suite (Word, PowerPoint, Excel)
+ Experience in project finance roles preferred, including building and interpreting financial models
+ Understanding of financial/project accounting and contractual matters
+ Excellent interpersonal, organizational, and communication skills
+ Ability to travel occasionally throughout continental U.S. for meetings, office visits and training seminars (10%)
+ Previous experience leading small teams or mentoring other financial professionals or analysts is a plus.
Compensation and Benefits
+ $75,000-$15,000 Base Salary, 10,000 Annual Bonus Potential, Employee Profit-Sharing Program, 4 Weeks Paid Time-Off, 6 Paid Holidays, 401(k) w/company match, M/D/V Benefits
Pay and Benefits
The pay range for this position is - /yr.
Medical and dental insurance plansHealth Savings AccountLife and disability insurance401(k) match, profit sharing and 529 planPaid holidays and 20 days of paid time off each year for new employeesConsumer discountsFlexible spending accounts and employee assistance programs
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Nov 4, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.

**Job Description:**
+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
**Operations**
+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
+ Accountable for completion of non-clinical patient calls.
+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
**People & Performance Management**
+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
**Training & Personal Development**
+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
+ Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
**Communication**
+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
**Job ID:** BR
**Title:** Pharmacy Operations Manager
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 238 MCMECHEN ST,BALTIMORE,MD, -S
**Full District Office Address:** 238 MCMECHEN ST,BALTIMORE,MD, -S
**External Basic Qualifications:**
+ High School Diploma, GED, or equivalent.
+ PTCB or ExCPT certification (except in Puerto Rico).
+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Requires willingness to work flexible schedule, including evening and weekend hours.
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
**Preferred Qualifications:**
+ Previous people management/ leadership experience.
+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:** Non-Specialty
**Store:** 17522-BALTIMORE MD

**Job Description:**
+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
**Operations**
+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
+ Accountable for completion of non-clinical patient calls.
+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
**People & Performance Management**
+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
**Training & Personal Development**
+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
+ Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
**Communication**
+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
**Job ID:** BR
**Title:** Pharmacy Operations Manager
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 2204 N ROLLING RD,BALTIMORE,MD, -S
**Full District Office Address:** 2204 N ROLLING RD,BALTIMORE,MD, -S
**External Basic Qualifications:**
+ High School Diploma, GED, or equivalent.
+ PTCB or ExCPT certification (except in Puerto Rico).
+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Requires willingness to work flexible schedule, including evening and weekend hours.
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
**Preferred Qualifications:**
+ Previous people management/ leadership experience.
+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:** Non-Specialty
**Store:** 06320-BALTIMORE MD

Actalent Services (an Allegis Group Company) is hiring a Financial Operations Manager for a permanent leadership role in our Global Headquarters in Hanover, MD. Reporting to the Senior Financial Operations Manager, the Financial Operations Manager will provide financial control in overseeing financial stewardship for engineering and sciences services practices and their corresponding projects and delivery programs. Key responsibilities include negotiations, pursuit strategy, pricing, expense and compensation management, forecasting, RFP support, monitoring financial performance, and ensuring cost and schedule objectives are met. The FinOps Manager will ensure profitability, enforce project accounting procedures, and identify efficiency improvements for all future and current technical services programs and projects.
Qualified candidates must possess prior experience working for a global services or project outsourcing organization and be located within commutable distance of Actalent's Global Headquarters in Hanover, MD with ability to work in-office up to 4 days/week.
Core Responsibilities
+ Serve as the primary finance contact for Practices and business development partners, executing all finance-related functions for assigned Practices.
+ Review and negotiate contractual documents, including NDAs, MSAs and SOWs and support scope management and change requests, ensuring contractual compliance.
+ Develop business and financial models and conduct reoccurring and ad hoc analysis to improve and grow the business.
+ Mitigate company risk by collaborating with Practice, business development, and corporate partners to resolve compliance issues promptly.
+ Develop pricing strategies and rate build ups to meet or exceed Practice gross profit targets, ensuring all indirect cost elements are captured within pricing.
+ Partner with finance and sales leadership to develop annual sales forecasts, headcount requests, and operating plans.
+ Support and participate in internal and customer business reviews.
+ Administer and evaluate compensation plans for sales, recruiter and/or Practice teams and review expense reports in accordance with expense policy.
+ Partner with practice and sales teams and leadership to identify trends and position the company for success.
+ Monitor, analyze, and report on project budgets, cost projections, and performance.
+ Oversee project revenue and accruals for month-end close.
+ Support procurement to ensure proper cost and billing processing.
+ In future, may assume direct supervisory experience over small team of business analysts and project coordinators.
Qualifications and Required Experience
+ Minimum 5 years of professional experience in financial analytics, controller, or financial operations role
+ Minimum 3 years of prior experience working directly for a global technical services organization
+ BA / BS degree in accounting, finance, economics, engineering, or a related field preferred
+ Strong analytical capabilities and proficiency in MS Office Suite (Word, PowerPoint, Excel)
+ Experience in project finance roles preferred, including building and interpreting financial models
+ Understanding of financial/project accounting and contractual matters
+ Excellent interpersonal, organizational, and communication skills
+ Ability to travel occasionally throughout continental U.S. for meetings, office visits and training seminars (10%)
+ Previous experience leading small teams or mentoring other financial professionals or analysts is a plus.
Compensation and Benefits
+ $75,000-$15,000 Base Salary, 10,000 Annual Bonus Potential, Employee Profit-Sharing Program, 4 Weeks Paid Time-Off, 6 Paid Holidays, 401(k) w/company match, M/D/V Benefits
Pay and Benefits
The pay range for this position is - /yr.
Medical and dental insurance plansHealth Savings AccountLife and disability insurance401(k) match, profit sharing and 529 planPaid holidays and 20 days of paid time off each year for new employeesConsumer discountsFlexible spending accounts and employee assistance programs
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Nov 2, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.